Avtech Electrical Contractors

we are working on scheduling with the other piano movers

we are contacting customer directly to resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Of course not, but there were two witnesses including myself so three people were in the basement and saw the man take it, but you know its ok because companies like this do this all the time, but as for me I have hired another reputable company for my next move and my colleagues as well, will never use this company or ever refer them to anyoneI know they took it they know they took it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It has been over a month, as per my last conversation with the company, the decision was made by the company to not replace the items and/or still "search" for the missing items This is unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We got *** *** complaints of his missing items and the extra item he hadWe have been trying to locate the owner of the missing box being that the box has no sticker with the lot number on itWe have been trying to find his belongings to redeliver and pick up the extra box. We have been looking for the missing bedWe understand *** *** frustration with the incident, but, we do have procedures in place for problems like these and we do what we can to rectify the situationWe apologize for the inconvenience and are working to make it right

The company has issued refund after we disputed the chargeHowever I believe that does not justify their unethical behavior of gaffing off a customer they signed contract with at last minute, to go after another customer who benefits them moreThey don't deserve the good ratings here and those ratings are most likely bought and fake, based on what they did with their Facebook reviewsI hope Revdex.com can look into this and public my complaints to alert other consumersThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:In response to he latest from WeMoveU which reads as follows: MESSAGE FROM BUSINESS:please contact us so we can resolve this issue we been trying to get in contact with you but you have no been responsive please call us at ###-###-#### and press option for customer service "James" at the dispatch number for WeMoveU (###-###-####) called me twice within minutes of each call on November *, at 9:28am and 10:00amI have heard nothing further from them and felt it appropriate to wait and see what the initial result of my complaint to the Revdex.com of NY might beI will attempt to call them, but quite frankly hesitate to do so as I'm sure I will hear nothing but the usual run around and placating lies that I've been fed all alongPlus I question that I am responding to a number that is obviously a New Jersey area code, and can only guess that they will advocate that since I filed with Revdex.com of NY that they are not liableThis is how they work
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The moving company didn't state the fact correctlyThe two movers told me they didn't know how to move grand piano and they didn't have the tool to move my piano when they arrived in the evening of June ***The company has a contract with me the piano should be delivered door to doorThey should send somebody know how to deliver the piano. 3. It's not reasonable to ask me to find somebody move my piano within a couple of hours before I go to work or ask me to find a storage to put my piano inThey breached the contractThe piano and all my goods should be delivered within to days according to the contractNow it's five days past the deadlineThe staircases are sizeThe problem was the movers they dispatched didn't know how to move the piano and didn't have the tool to move the pianoThe piano can not to be dissembled because Both the cover and the soundboard are one piece of woodI didn't yell at anybodyI believe they have recordingsOn the country I was yelled at by their employeeThe employee was really rudeHe told me if I don't move my piano out within one month I will be charged for the storageHe didn't tell me where my piano is and hand up the phoneI called Steve right away and left him a messageHe never returned my callI really wanted to move my piano out as soon as possible to avoid my piano being ruined in the storage place if it's not climate controlled. I bought insurance for my pianoInsurance company contacted the moverThe mover told the insurance company they have the key in the emailSo I don't have the access to the storage At this point, I would like to stick with the contract, the mover should deliver my piano into my home and assemble itThey are already late for five days, I should be compensated according to the contractIf my piano already being damaged, the moving company should be responsible for the damage.Thank you very much for your help with my piano moving issue.Sincerely,*** ** ***At this point, I would like to stick with the contractThey should deliver my piano into my home and assemble itThe delivery was late for five days alreadyThey should compensate me according to the contractIf my piano has already been damaged they should be responsible for damageI didn't yell at anybodyI believe they have recordingsOn the contrary I was yelled at by their employeeI have recordings to prove itThe person who answered my call hang up the phone without her telling me where my piano isI called Steve right after I know my piano was sent to the storageAt that point I really want to get my piano back as soon as possible because I don't want my piano to be ruined in the none air-conditioned storage roomSteve never returned my callAt this point I would like to stick with the contractThey should deliver my piano into my door And they're late for five daysI think I should be compensatedIf my piano has already been damaged, they are responsible for it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My Wife and I were aware that it could take up to business days to deliver and were totally fine with thatThe paperwork says to call the office within 1-business days to schedule delivery, so we expected after a few days to have a window such as the "week of the 7th" Days went by with out getting a response, there might have been some issues with a holiday? their voice mail was full at one pointWhen I was able to get James on the phone he said he was unable to contact the driver and couldn't tell us where he was or when the delivery might happen In the days they had our things, they did not tell us once where our stuff was in route.I did sign the paper work, but there were issues with the number of boxesWe Move U boxed a lamp for us, which was great, but never added it to the listThere were five boxes total but only listedSeeing four boxes I signed the paper workWe discovered the next morning (Not several days later) that we were missing a boxSomewhere it was mishandled, we move U is still looking for it and we hope it turns up As far as the mirrorI Immediately called the driver, the next morningHe was able to check his truck and found itThe driver said he would Fedex it to me, but I have not heard anything back from the driver after the initial conversationI called and texted to check in Monday, Wednesday and Thursday, no responseI understand he is driving a 53' truck and its hard to get to a Fedex, but he can at least send me a text saying "Yes, still have it probably shipping Friday"I called James and James said he would talk to him, so far no shipping confirmation or further information Yes, I did sign the paper work, but there were miss labeled boxes and I missed the mirrorAgain, 22% of our delivery is missing22% of our delivery is not here yet and we are well over the day mark. I understand things can go missing we are all human, but the fact that we move u could never provide us with any answers and never knew where their driver was is terrible customer servicethe most frustrating thing is one item was found and a whole week as gone by without a response from the driver or any action from we move U To resolve this issue: Ship us the Mirror and send us a tracking number Spend more time looking for the box, If you can't find it by Wednesday we will talk about compensation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern, We have been in contact with this customer and have offered them a discount for any inconveniences during their moveThey have yet to agree to the discount, we are still waiting to hear from themTheir delivery turn around time was 1-business daysThey
received their delivery days late, which we apologized for, and offered the discount to themThe customers have already received their itemsWe have all signed paperwork/contracts and will send them to you at your requestWith this offered discount, we have been trying to make the customer happy and resolve this issue. James S*We Move U

This is a response to the complaint in questionWe picked up *** ***'s things as we agreedOur foreman informed *** *** that the amount items that were loaded onto the truck were over the items that were listed on her inventory and the price would have to be adjusted*** *** agreed and
we continued with the delivery and stored her things in our warehouseAs per our contract with *** *** she receives day free storage with our facilityWe picked the customer up and are currently storing her things in our warehouse and waiting on her to give us a date for deliveryThe first part of her moving job has been performed by our professionals and has to be paid for, we cannot reimburse her for this because our employees performed the job as per company policyWe would love to complete the move for *** *** if she is willingBut ever aspect of her moving job was performed as per her contract and our company policyTell us why here

we have searched our warehouse and called all our clients and we were not able to located the missing box, you may make a claim by going to mymoveclaim.com download a claim form fill it out and send it to the claims departmentwe also offering $compensation for the inconvenience for this issue on top of the claim payment please advise if you will accept our offer

To Whom It May Concern, We have been in contact with the customer the entire processWe have repeatedly apologized and want to make the customer satisfiedWe have made offers to resolve the matter and the customer has rejected the offersWe are trying our very best to make the customer happyIf they would like to accept our offer to resolve this matter, please call us anytime ###-###-####Thank you! James S*We Move U

To Whom It May Concern, We are truly sorry that the customer is not satisfiedWe encourage the customer to please follow through with our claims departmentThe reason we have insurance and the claims department is so that we can help the customers if they have an issue with any damaged or broken itemsThe claims department will help the customer and give the customer entitled money back in damaged goodsAny further questions please contact us! We are there to help! James S*We Move U

We have apologized to Ayana and her husband about the items that have seemed to be misplacedWe have called other customers to see if the items were delivered to them on accidentno one reported any extra itemsWhen Ayana called for an update, we regrettably informed her that we were unable to
locate the items and when we tried to giver her the claims info to file a claim she disconnected the callWe tried to call back and got no answer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
that response is totally untrueNo one from that company has ever reached out to us apologizingI was the one that told them if we never called we don't get any follow up or even an apologyI then asked how are we being compensated for the missing items or the days without themThey tried to ask if the missing items was packaged by me as if to say they don't compensate if you package the items yourself according to their contractI was then directed me to a claims page where it's telling me I have to pay to do a claim I think that is robbery and totally unfair on our part
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Consumer gave us a list of items that she wanted to move we provide an estimate accord to the list we obtained from her for total price of $see estimate that is attachedUpon arrival on move day our foremen arrived at the consumer home to find our she has over triple the amount of items
then what she told Chris our sale person over the phone we gave her a revised estimate prior to loading the truck signed it and agreed to the price increase of $she did not even tell our company our driver that she had an issue with the price our the service furthermore our men picked up the shipment not contractor or a broker like consumer is statingRegarding delivery turn around as stated in our estimate under the paragraph delivery turnaround times please see below.For Long Distance Moves Only Delivery Schedule Times: (Delivery times are calculated from the first available day that you can receive shipment at destinationUnderstand that no deliveries are guaranteed unless arranged and paid for in advance)Delays may occur that are not in our control such as truck break downs, weather conditions, acts of g-d and or DOT inspections)All Long-Distance moves may be delivered with foot tractor trailer please check with you building management our local police if access is available1-miles: same day-business days(From first ready date)-miles: 1-business days(From first ready date)1001-miles: 2-business days(From first ready date)1501+ miles: 3-business days(From first ready date)Consumer told us she was ready to received her shipment from 10/*/and on she was moving over miles away which takes to business days from 10/*/our company got the shipment to her in days so we were within our window of delivery Regarding damages to her boxes we were un aware of it consumer is to call our customer service if any damages occur to her shipment she may still make a claim by going to *** We tried to reach out to the consumer today to resolve this issue but no answer she may call customer service at ###-###-#### option and we would be more than happy to resolve this issue

In response to *** *** complaint, we do not tell our Foreman to ask for tips nor do we tell our customers that they have to tip the workers. If the customer feels that our workers have done a great job and they would like to tip them that is their decision. As for the parking
our Foreman Alex stated that he had to park more then 75ft away from the customer's door. As per our policy for Long Carry the first 75ft we offer for free, each additional 75ft is $In regards to the $charge for the stairs we offer the first flight of stairs for free (up to stairs per flight) and each additional flight $each. The foreman called the office to tell us the customer was not happy with the extra charge and out of courtesy to the customer we agreed to waive the stair fee. Even though the customer did not inform us during booking that there were three flights of stairs at his residence. Our customer service team has spoken to *** *** on many separate occasions and tried to resolve his issues. They explained to him that in regards to the boxes that he says are missing from his delivery that we are working on locating the boxes for him. We have a huge warehouse with a lot of inventory and it takes time to search through the items and boxes that are storedWe also offered *** *** a refund of $for his inconvenience he was experiencing and provided him with the claims information to file a claim for his damaged goods. We are still willing to work with *** *** to come to some sort of resolution. Our employees here are all professional and work hard to make sure customers are satisfied

We did contact *** *** an offered her $on 08/**/she said she had to ask her husband ** *** *** she never contacted us to inform us they would accept the $We also waived the shuttle service fee they could not receive there delivery on an 53ft truckThey sign the contract that states that if you dont have access to 53ft trucks then we will charge the first 350cft will be $We also waived the long carry fee of $because they had more than 75ft to carry there delivery to there homeThey were made aware of us waiving the additional charges for there delivery being lateWe have all the contracts that ** an *** *** sign also any phone recordings of conversations from them.At this time we still await the merrows to call an let us know if they will accept the $refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After almost two weeks we have the tracking number for one missing itemWe are waiting on its arrivalThe box is still missingWe move U stated they would continue to look for the box until this Wednesday, 11/**If they do not find the box, we will submit a claim through their online system for the missing items, but we are also requesting compensation for the additional time for delivery (we still have not received all of our delivery) and inconvenience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***