Avtech Electrical Contractors

Consumer was informed from the start of the move that it will take up to 21 business days to get her delivery which we were in that window .we spoke to her several time regarding delivery updates but our driver got delayed several times so we could not give her exact date of when the truck will...

arrive in California we were in touch with her boyfriend Eric the last couple of days regarding delivery and regarding the missing items they stated they didn’t received after the driver checked the inventory with the customer at offloading and signed that he received the whole shipment and then consumer called back several day later to let us know about the missing items which we right away got working on locating them the driver was able to find the mirror which he will ship to the consumer when his able to regarding missing box we are still working on trying to track it down if we don’t find the missing they may file claim for it by going to mymoveclaim.com . We have returned every call regarding this issue so we don’t know why consumer is saying we did not call him or her back if consumer would like to talk to us directly they may reach James the manger directly at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have informed [redacted] that the driver had the remainder of her belongings on the truck and that there was a human error where they were over-looked. The driver is delivering them to her on the way back up to our warehouse. We have never been nothing but open and honest with this shipper and...

has kept the lines of communication open as far as their shipment. They have been very unpleasant and belligerent, yelling screaming and cursing at our dispatch and customer service reps. We have and continue to do everything we can to appease the customer. We are having her missing belongings delivered as soon as possible.

at time of delivery we ask all customer to inspect ,count and check there inventory at the time truck is being offloaded and sign off on the inventory to make sure all their items have been received.Iissue with this situation is not that we don't want to take responsibility for the missing tv is that consumer at time of delivery did not inform us of any missing items or  missing TV only a month or so later after going into the unit that consumer rented to remove her items she found out about that the tv is missing by that time it was to late for us to take liability as we release possession of the items to the consumer a month earlier which she sign and acknowledge she received all the items with nothing missing or damaged  if consumer has proof that our movers lost or stole her tv we will be more then happy to review it and if we see we are at fault we will compensate her appropriately

Tell us why here... Upon arrival at delivery our driver discovered that the stair case that the piano had to go up was to narrow which client did not inform of us or do her research to make sure it will fit. To avoid damages to the piano our driver informed the client that he will not be able to do...

it and she will need a specialty company to further dissemble the piano to bring it to the second floor we asked her if she can get a storage unit for so we can put her piano in and she can find a specialty piano company to bring her piano to the second floor she refused to listen instead called our office and was yelling at our customer service rep we offered to refund her the piano fee we charged her and to get a storage unit which will suite her instead she continued to argue with us at the point our driver went and got a storage unit and placed her piano there she may gain access to the storage room at any time we will be glad to give her the info regarding resolving this issue the consumer must find a specialty company to deliver her piano and we will reimburses her the piano fee we charged she may contact our office to further discuss this

We spoke to client and agreed on a settlement of $300 we are putting together the paperwork to have her sign so we can send her the settlement

[redacted] has reached pout to our customer service rep. Lee, and told him about her missing items. He told her we will look for the items and have them sent to her as soon as possible. Then we were informed that we didn't have a TV on her inventory sheet and we can't prove that they took the...

TV. She signed off on the inventory sheet and that says that everything  that was on the sheet was accurate. We have sent her to the claims department to file a claim for her damaged items so she can be compensated. But as far as the TV, There is no evidence the a TV was ever in our possession.

The shipper informed us of the missing items and we told him we needed proof. We as a company didn't pack his boxes so we don't know what was in the boxes. We do not open anyone's belongings. We just wanted proof that the tape on the box was ripped off and the box was open and that he received it...

like that. He couldn't provide the information that anything was stolen so we couldn't take responsibility. If it was proven that there was negligence or theft on our part, the proper actions would've been taken. But we just cant take his word for it that someone stole 2 game controllers out of one box out of the whole bunch. We have no way of knowing there was even any controllers in the boxes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

Business is waiting on paperwork from driver,  will wait for that to occur
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YIn responses to We Move U there needs to be something made clear and final; I was never happy with anything that happened after WE MOVE U arrived at my home with a truck that could not fit down my street in Philadelphia, PA. This was a primary condition of the move. WE MOVE U’s suggestion that “I was happy” with their settlement is a lie. This includes the bait and switch that occurred on July **, 2017, the holding of my property until August ** 2017, the extensive damage to my property, and the missing/stolen property. All financial transactions between myself, and WE MOVE U were an attempt to acquire my possessions and not accrue charges that WE MOVE U were placing on my account. The only way I can reclaim my property was to pay WE MOVE U whatever they determined.I did not curse anyone out. That’s a ridiculous lie and there were plenty of witnesses here. I had a pleasant chat and laugh with the loading contractors as they sorted boxes that WE MOVE U packed from the ones that I packed. I noted the missing hardware when they assembled the dining table and the other major damages to my property. I am not one to blame the Waite Staff for failures in the kitchen. In response to their “d[redacted]unt,” this issue is an exhausting matter to keep discussing. Their “d[redacted]unt” is in part, an accounting error where they forgot to consider my deposit and the carry charge when they calculated the total. Accounting errors are not d[redacted]unts. The carry charge is something I should never should have been charged for. As of today, August **, 2017, there has been no refund to the credit card. WE MOVE U accepted $1300.00 from the credit card company. I am in contact with the credit company daily. There is an open fraud case against WE MOVE U with the credit card company.On July **, 2017, when discussing the items to be moved and determining the cubic feet with WE MOVE U’s account representative, Jeff, aggressively assured me that he could beat any major moving company’s price by 10%. At no point did Jeff mention that furniture items that broke down into several sections would be considered separate “numbered items” and would require additional charges. I was buying cubic feet as per the binding estimate. Cubic feet is standard with every major moving company. For example, one of the end tables had a glass top and separate bottom and required two numbered tags according to WE MOVE U (I took photographs of their tags). Yet on the estimate, it was one of three end tables. The cubic feet of the end table did not change, but on the day of the move it cost more because it had multiple numbered tags. This same process held for the dining table and the bookshelf, the bed frame- the bed head board, the bed foot board, and its frame etc.  The cubic feet of these items on the original estimate never changed. I did NOT have 108 boxes! WE MOVE U insisted on putting items, numbering those items, putting those numbered items into four larger garment boxes (that I had to buy), and then numbering those four garment boxes. Then WE MOVE U lost two of the four garment boxes- in addition to other things. For example, I can put a 100 tiny boxes into a 1 cubic foot box- the size of the box is relevant. WE MOVE U put numbered tags on everything.The binding estimate that I committed to with Jeff at WE MOVE U was for cubic feet. The estimate stated that if items were to be added or removed that I was to call before the move. I did call before the move and spoke to Jeff. I told Jeff that I would be swapping two bulk items and replacing the space. Since the move, it took a multiple request to get a copy of the moving paperwork. After reviewing it, I have noted several errors in charges. There are furniture and bulk items that don’t exist, that I was charged for, and not included on the inventory- I have been waiting for an explanation without a response. It took days for WE MOVE U to reply to questions about extensive damages to my property and missing/stolen belongings. I am still waiting for the status of my missing property. We MOVE U distracts the customer on the day of the move by creating a desperate situation, raising their rate, refusing to answer their phones, extorting the situation to gain fees and force a contract, and then use that contract to absolve WE MOVE U of any legal ramifications. If the customer tries to resolve discrepancies later, WE MOVE U uses evasive, misleading, and eventually strong arm tactics.In my case, when the cubic feet argument failed for WE MOVE U they turn to the number of boxes/items, and now finally it seems “I happy with the “d[redacted]unt”.” I am not happy. I have been in touch with the Attorney General since August *, 2017, I have photographed everything, I keep copies of correspondence, and I intend to follow this to its conclusion. our Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]