We have reached out to Mr [redacted] ? The new sash has been ordered and we are waiting for it to arrive so that we can get Mr [redacted] taken care of? We are very sorry for the delay
Regarding customer complaints and requests for service by Mrs.***, we responded by sending a service tech or manager to the job on occasions since the job was completed.? The dates of these service calls were 4/21/14, 6/9/14,? 7/21/14, and 4/20/I also had an appointment with Mrs [redacted] on 11/10/that she cancelled the morning of.? Neither I nor she have made contact since that time to rescheduleWe have service reports stating what was done on each visit and will share them with you at your request.Upon notification of complaint to the? Revdex.com, I? tried to contact Mrs [redacted] to attempt to resolve her issues the afternoon of 12/and again the morning of 12/17.? Mrs [redacted] has not yet? returned my callsWe will continue to attempt to resolve this and all further compaints in a timely manner.Regards, [redacted] Installation Mgr., Champion Window of Louisville
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I would like for GHS to send me a paid in full letter as soon as possible Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint None of the complaints I brought up were addressed in the response Regards, [redacted]
I spoke with Debbie L [redacted] at Greer ICARE and she was not aware of this program This is something that the physician’s office would have needed to discuss with the patient and possibly give them the savings card to register for prior to the service being performed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not completely resolve my complaint I requested written proof that this charge was removed from collections and will not affect my creditWhile I accept, appreciate, and deserve the refund offered (and expect it to be mailed immediately), that was only one piece of what I requestedI want documentation that this is paid in full along with written documentation that this charge was removed from collectionsI also requested an apology which I have yet to receive for the gross mishandling of our account on multiple occasions, including the last response from the company to the Revdex.com saying that we still owed money, even after we had provided bank proof that we did notRequiring customers to prove over and over what they have paid is a deplorable business practiceI am sure many people give up in the processI would like to receive the items listed above before being satisfied with the businesses response Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
We have researched this and there seems to have been issues in getting a claim filed to the secondary carrierIt is now untimely to file, so as a customer courtsey we will be adjusting the balance to zeroWe we be calling the pt to let them knowThanks
I have just spoke with office and they have located her file and this patient was discharged back in for inappropriate behavior towards staffShe will not be allowed to scheduleSorry for the confusion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please accept this email as my follon the Revdex.com complaint filed by [redacted] This matter has been resolved and follhas occurred with Ms [redacted] Please let me know if anything else needs to be completed on my endLisa [redacted] O***, MBA, CRCA, CHAMManager, Patient Account Services Greenville Health System
PLEASE SEE ATTACHMENT FOR ORIGINAL RESPONSE.This is our job #***, installed Nov 7, It is a white all season room built under an existing roof on an existing concrete porch slab with a Zoneline H/C unitThe vault under this slab is an abandoned cisternThere is an entry door in the center of the long wallIt is our standard procedure to install wood 2x backing to the aluminum framework of the sunroom to install the wood jambed entry doorThis wood jab has in the past been replacedBecause the underside of this slab is hollow, the concrete becomes very coldThe warm air in the room condenses on this cold surface around the perimeter (sweats)This moisture is drawn up into the wood jambs and may cause them to rotI investigated the customer complaint on 3/20/and found that the area at the base of the door was moist but there was no rotted woodWe sealed the corners of the room at this time because the cauld had cracked a bit.Because this slab is a cistern cap it is going to be more exposed to cold than a slab that is not hollow underneath and will be more likely to form condensationBecause there is no way to insulate this floor, this is a circumstance that is not under our control.Sincerely,
***? [redacted] ? ***? [redacted] ***? [redacted] ? [redacted] ***? Hello Revdex.com,I see my case was closedThis has not been resolvedI spoke with [redacted] from Revdex.com and she told me to send this email and hope you all open this back upTheir complaint was partially correctWe did cancel the one appt because my husband had a meeting he had forgotten about he needed? to attend [redacted] never called us on 12/like he statedHe did call 12/17/and we made an appt for him to come outHe came out 12/21/to see what all needed to be doneHe said he would contact us after first of the year and hopefully get this fixedThe new year has come and no word from ***I called [redacted] on 1/5/16, no answer but left message for him to call my Husband's cell phone and left the numberNo calls yet on either phone (cell or home).? I have pictures showing my leaksIt was five days after one of the latest rains that we still had puddle of water in our floor (got pictures)? and in different areas wet on the edgesThis room must really be leaky and holding water somewhere for it to be leaving puddles in the floor after days of no rainWe have mold in a different corner.? Lucky we don't have any other flooring? (carpet or tile) on floor or we may never have known of these leaks? Thanks, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Portions of the complaint were never addressed (such as why payments I submitted to a payment plan were allocated to an account in dispute status)When responding this time, please be more thorough.I do see some changes (re-arranging essentially) of payments/history in my accountUnfortunately, I was not notified of this in any way whatsoever and discovered this myself prior to respondingI've been in contact with Steven M [redacted] (who works for [redacted] Management Specialists) aka the "GHS Executive Office" who was able to access my account and confirm the ABSURD amount of visible errors includeAfter discussing this complaint with him - and confirming the amount of billing errors within my account - I contacted [redacted] They suggested I open a fraudulent claim against GHS for "abusive billing"I spoke with someone at their Fraud Report Line who informed me that since services were rendered (although redundantly) they couldn't continue with a fraud claim - but advised me to contact the local magistrate to push this case further - and they would be of assistance[redacted] has advised at this time that due to the service rendered to me on February (the account which was placed in dispute status by me) they have reflected this in their internal systems with the "quality of care" that GHS providesI was informed this can ultimately affect if [redacted] decides to continue offering coverage at this location.After obtaining all of this information I contacted Steven M [redacted] again (GHS Billing) and asked if he would be willing to provide me with a statement of the "mess" he saw on his sideI informed him of my full intent to take this to the local magistrate and discuss my situation with the clerk thereHe agreed and has sent me the email (attached .txt)All of this information can be easily verifiedI would appreciate GHS to take an entire minutes and correct my account with the care and professionalism that all patients and customers deserve.Do not brush this off again as it will resort in a small claims court filing - in which I will present this Revdex.com claim, Mr M [redacted] 's testimony and [redacted] 's assistance in proclaiming your services were inadequateI will at that point push for full dismissal of this payment plan bill since GHS has breached contractual agreement and forced me to wade through many channels at my own expense(s) to get this corrected
This patient has accounts from that have been in collections since Payment plans were set up for $and this was defaulted numerous time which resulted in second placement collections These accounts cannot be pulled back from collections and due to the age of the accounts internet is no longer an optionThe patient can set up with the agency or GHS auto drafts to have the payments come directly each month
I am sorry about the delay in answering this complaint The email was sent to my Division manager who is no longer with the company .? I am the installation manager who has been dealing with this customer The customer called in for a service to have some screens rerolled , when my service tech got to his house all of the screens where laying different places in the back yard The patio door screen had been laying there so long the rollers had rusted off of it They had torn the wrap off of the basement window and wanted me to fix it under warranty I informed him that abuse was not covered under warranty but I would give him a estimate to repair all of the issues His reason for the screens laying in the back yard with grass growing through them was they had wholes in them so they where not doing any good anyway He did not want to pay to have them fixed ! Later he called back about a window glass that needed? to be replaced .? That glass has been ordered and as soon as I receive it I will get with the customer and get it installed .? Thank you Roger Bratcher?
Good Afternoon, I have reviewed the account. The patient did not receive a billing statement until 10/1/2016 because her insurance denied one of the procedures on the claim and the denials department filed an appeal so we were waiting on the appeal decision. The decision was not received until... 9/21/2016 that informed that the denial was upheld. At that time is when the bill was released to the patient’s responsibility. We have recorded payments as the initial payment in the amount of $93.00 was posted on 11/2016 with our extended business service office *** and that is the same company that entered the payment plan. The following payments were posted $93.00 on 12/2016, 1/2017, 4/2017 and the last payment posted was $651.00 on 5/2017. The patient total responsible balance was 1109.30 per the explanation of benefits. With the above payments the remaining outstanding balance is $86.30 which was forwarded to the collection agency *** on 9/7/2017. If the patient has proof of payments for the months of February and March she would have to provide the checks for further payment posting research. At this time the balance remains outstanding and the patient responsible balance.Thanks, Alisa H [redacted] Patient Account AnalystCustomer Service
The benefits shown on the payor website is what we have to go byThe carrier needs to update their system not GHSI would suggest that the patient contact the carrier and have a three way call with [redacted] ***
The complaint is with [redacted] .Patient need to call [redacted] they handle billing and collections for [redacted] I Greenville Hospital System and patient donot have hospital accounts with a balance [redacted] Services are separate from Hospital Charges
We have reached out to Mr [redacted] ? The new sash has been ordered and we are waiting for it to arrive so that we can get Mr [redacted] taken care of? We are very sorry for the delay
Regarding customer complaints and requests for service by Mrs.***, we responded by sending a service tech or manager to the job on occasions since the job was completed.? The dates of these service calls were 4/21/14, 6/9/14,? 7/21/14, and 4/20/I also had an appointment with Mrs [redacted] on 11/10/that she cancelled the morning of.? Neither I nor she have made contact since that time to rescheduleWe have service reports stating what was done on each visit and will share them with you at your request.Upon notification of complaint to the? Revdex.com, I? tried to contact Mrs [redacted] to attempt to resolve her issues the afternoon of 12/and again the morning of 12/17.? Mrs [redacted] has not yet? returned my callsWe will continue to attempt to resolve this and all further compaints in a timely manner.Regards, [redacted] Installation Mgr., Champion Window of Louisville
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I would like for GHS to send me a paid in full letter as soon as possible Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint None of the complaints I brought up were addressed in the response Regards, [redacted]
I spoke with Debbie L [redacted] at Greer ICARE and she was not aware of this program This is something that the physician’s office would have needed to discuss with the patient and possibly give them the savings card to register for prior to the service being performed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not completely resolve my complaint I requested written proof that this charge was removed from collections and will not affect my creditWhile I accept, appreciate, and deserve the refund offered (and expect it to be mailed immediately), that was only one piece of what I requestedI want documentation that this is paid in full along with written documentation that this charge was removed from collectionsI also requested an apology which I have yet to receive for the gross mishandling of our account on multiple occasions, including the last response from the company to the Revdex.com saying that we still owed money, even after we had provided bank proof that we did notRequiring customers to prove over and over what they have paid is a deplorable business practiceI am sure many people give up in the processI would like to receive the items listed above before being satisfied with the businesses response Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
We have researched this and there seems to have been issues in getting a claim filed to the secondary carrierIt is now untimely to file, so as a customer courtsey we will be adjusting the balance to zeroWe we be calling the pt to let them knowThanks
I have just spoke with office and they have located her file and this patient was discharged back in for inappropriate behavior towards staffShe will not be allowed to scheduleSorry for the confusion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please accept this email as my follon the Revdex.com complaint filed by [redacted] This matter has been resolved and follhas occurred with Ms [redacted] Please let me know if anything else needs to be completed on my endLisa [redacted] O***, MBA, CRCA, CHAMManager, Patient Account Services Greenville Health System
PLEASE SEE ATTACHMENT FOR ORIGINAL RESPONSE.This is our job #***, installed Nov 7, It is a white all season room built under an existing roof on an existing concrete porch slab with a Zoneline H/C unitThe vault under this slab is an abandoned cisternThere is an entry door in the center of the long wallIt is our standard procedure to install wood 2x backing to the aluminum framework of the sunroom to install the wood jambed entry doorThis wood jab has in the past been replacedBecause the underside of this slab is hollow, the concrete becomes very coldThe warm air in the room condenses on this cold surface around the perimeter (sweats)This moisture is drawn up into the wood jambs and may cause them to rotI investigated the customer complaint on 3/20/and found that the area at the base of the door was moist but there was no rotted woodWe sealed the corners of the room at this time because the cauld had cracked a bit.Because this slab is a cistern cap it is going to be more exposed to cold than a slab that is not hollow underneath and will be more likely to form condensationBecause there is no way to insulate this floor, this is a circumstance that is not under our control.Sincerely,
***? [redacted] ? ***? [redacted] ***? [redacted] ? [redacted] ***? Hello Revdex.com,I see my case was closedThis has not been resolvedI spoke with [redacted] from Revdex.com and she told me to send this email and hope you all open this back upTheir complaint was partially correctWe did cancel the one appt because my husband had a meeting he had forgotten about he needed? to attend [redacted] never called us on 12/like he statedHe did call 12/17/and we made an appt for him to come outHe came out 12/21/to see what all needed to be doneHe said he would contact us after first of the year and hopefully get this fixedThe new year has come and no word from ***I called [redacted] on 1/5/16, no answer but left message for him to call my Husband's cell phone and left the numberNo calls yet on either phone (cell or home).? I have pictures showing my leaksIt was five days after one of the latest rains that we still had puddle of water in our floor (got pictures)? and in different areas wet on the edgesThis room must really be leaky and holding water somewhere for it to be leaving puddles in the floor after days of no rainWe have mold in a different corner.? Lucky we don't have any other flooring? (carpet or tile) on floor or we may never have known of these leaks? Thanks, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Portions of the complaint were never addressed (such as why payments I submitted to a payment plan were allocated to an account in dispute status)When responding this time, please be more thorough.I do see some changes (re-arranging essentially) of payments/history in my accountUnfortunately, I was not notified of this in any way whatsoever and discovered this myself prior to respondingI've been in contact with Steven M [redacted] (who works for [redacted] Management Specialists) aka the "GHS Executive Office" who was able to access my account and confirm the ABSURD amount of visible errors includeAfter discussing this complaint with him - and confirming the amount of billing errors within my account - I contacted [redacted] They suggested I open a fraudulent claim against GHS for "abusive billing"I spoke with someone at their Fraud Report Line who informed me that since services were rendered (although redundantly) they couldn't continue with a fraud claim - but advised me to contact the local magistrate to push this case further - and they would be of assistance[redacted] has advised at this time that due to the service rendered to me on February (the account which was placed in dispute status by me) they have reflected this in their internal systems with the "quality of care" that GHS providesI was informed this can ultimately affect if [redacted] decides to continue offering coverage at this location.After obtaining all of this information I contacted Steven M [redacted] again (GHS Billing) and asked if he would be willing to provide me with a statement of the "mess" he saw on his sideI informed him of my full intent to take this to the local magistrate and discuss my situation with the clerk thereHe agreed and has sent me the email (attached .txt)All of this information can be easily verifiedI would appreciate GHS to take an entire minutes and correct my account with the care and professionalism that all patients and customers deserve.Do not brush this off again as it will resort in a small claims court filing - in which I will present this Revdex.com claim, Mr M [redacted] 's testimony and [redacted] 's assistance in proclaiming your services were inadequateI will at that point push for full dismissal of this payment plan bill since GHS has breached contractual agreement and forced me to wade through many channels at my own expense(s) to get this corrected
This patient has accounts from that have been in collections since Payment plans were set up for $and this was defaulted numerous time which resulted in second placement collections These accounts cannot be pulled back from collections and due to the age of the accounts internet is no longer an optionThe patient can set up with the agency or GHS auto drafts to have the payments come directly each month
I am sorry about the delay in answering this complaint The email was sent to my Division manager who is no longer with the company .? I am the installation manager who has been dealing with this customer The customer called in for a service to have some screens rerolled , when my service tech got to his house all of the screens where laying different places in the back yard The patio door screen had been laying there so long the rollers had rusted off of it They had torn the wrap off of the basement window and wanted me to fix it under warranty I informed him that abuse was not covered under warranty but I would give him a estimate to repair all of the issues His reason for the screens laying in the back yard with grass growing through them was they had wholes in them so they where not doing any good anyway He did not want to pay to have them fixed ! Later he called back about a window glass that needed? to be replaced .? That glass has been ordered and as soon as I receive it I will get with the customer and get it installed .? Thank you Roger Bratcher?
Good Afternoon, I have reviewed the account. The patient did not receive a billing statement until 10/1/2016 because her insurance denied one of the procedures on the claim and the denials department filed an appeal so we were waiting on the appeal decision. The decision was not received until... 9/21/2016 that informed that the denial was upheld. At that time is when the bill was released to the patient’s responsibility. We have recorded payments as the initial payment in the amount of $93.00 was posted on 11/2016 with our extended business service office *** and that is the same company that entered the payment plan. The following payments were posted $93.00 on 12/2016, 1/2017, 4/2017 and the last payment posted was $651.00 on 5/2017. The patient total responsible balance was 1109.30 per the explanation of benefits. With the above payments the remaining outstanding balance is $86.30 which was forwarded to the collection agency *** on 9/7/2017. If the patient has proof of payments for the months of February and March she would have to provide the checks for further payment posting research. At this time the balance remains outstanding and the patient responsible balance.Thanks, Alisa H [redacted] Patient Account AnalystCustomer Service
The benefits shown on the payor website is what we have to go byThe carrier needs to update their system not GHSI would suggest that the patient contact the carrier and have a three way call with [redacted] ***
The complaint is with [redacted] .Patient need to call [redacted] they handle billing and collections for [redacted] I Greenville Hospital System and patient donot have hospital accounts with a balance [redacted] Services are separate from Hospital Charges