Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not completely resolve my complaint. I requested written proof that this charge was removed from collections and will not affect my credit. While I accept, appreciate, and deserve the refund offered (and expect it to be mailed immediately), that was only one piece of what I requested. I want documentation that this is paid in full along with written documentation that this charge was removed from collections. I also requested an apology which I have yet to receive for the gross mishandling of our account on multiple occasions, including the last response from the company to the Revdex.com saying that we still owed money, even after we had provided bank proof that we did not. Requiring customers to prove over and over what they have paid is a deplorable business practice. I am sure many people give up in the process. I would like to receive the items listed above before being satisfied with the businesses response.
Regards,
[redacted]
I spoke with Debbie L[redacted] at Greer ICARE and she was not aware of this program. This is something that the physician’s office would have needed to discuss with the patient and possibly give them the savings card to register for prior to the service being performed.
I have just spoke with office and they have located her file and this patient was discharged back in 2013 for inappropriate behavior towards staff. She will not be allowed to schedule. Sorry for the confusion.
We have researched this and there seems to have been issues in getting a claim filed to the secondary carrier. It is now untimely to file, so as a customer courtsey we will be adjusting the balance to zero. We we be calling the pt to let them know. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The patient called and spoke with the billing manager who has handled the patient request below. The patient called in about 11:08. The billing manager has taken over the account and I will keep an eye out on the account. Please let me know if the patient is still concerned about the account. The billing managers name is Tanya M[redacted].
The complaint is with [redacted] .Patient need to call [redacted] they handle billing and collections for [redacted]. I Greenville Hospital System and patient donot have hospital accounts with a balance. [redacted] Services are separate from Hospital Charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I spoke to the Billing Analyst for Package Pricing and she verified that $4000.00 for mother and $630.00 for baby should have been billed for facility fee separately. Patient need to check Credit Card Statement because $278.00 was refunded back to card on 04/14/2016...
confirmation number [redacted]. Patient Balance $123.60 on son's account have been adjusted off as a courtesy.
The benefits shown on the payor website is what we have to go by. The carrier needs to update their system not GHS. I would suggest that the patient contact the carrier and have a three way call with [redacted].
Good Morning, The coding has been updated and a corrected claim will be submitted to [redacted] for further review and processing. The patient can disregard the received billing statement at this time until claim processing has been completed.
Please accept this email as my follow-up on the Revdex.com complaint filed by [redacted]. This matter has been resolved and follow-up has occurred with Ms. [redacted] Please let me know if anything else needs to be completed on my end. Lisa [redacted] O[redacted], MBA, CRCA, CHAMManager, Patient...
Charges will be adjusted off due to untimely to file to patient insurance. Sent reqeust to collection agency to remove from Credit Bureau. I removed account from tax offset.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the prompt follow up from GHS as well.
Regards,
[redacted]
I realize this complaint has been closed, but I have more information that needs to be addressed.GHS says my doctor’s office requested the full body CT scan, thus the high cost. My doctor’s office just informed me that they only requested an abdominal and pelvic CT scan, and that GHS is in error. Thanks,[redacted]
I have spoken to billing regarding this complaint. It appears that this was billed in error, and will be adjusted accordingly. Thank you,[redacted]Patient and Family Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not completely resolve my complaint. I requested written proof that this charge was removed from collections and will not affect my credit. While I accept, appreciate, and deserve the refund offered (and expect it to be mailed immediately), that was only one piece of what I requested. I want documentation that this is paid in full along with written documentation that this charge was removed from collections. I also requested an apology which I have yet to receive for the gross mishandling of our account on multiple occasions, including the last response from the company to the Revdex.com saying that we still owed money, even after we had provided bank proof that we did not. Requiring customers to prove over and over what they have paid is a deplorable business practice. I am sure many people give up in the process. I would like to receive the items listed above before being satisfied with the businesses response.
Regards,
[redacted]
I spoke with Debbie L[redacted] at Greer ICARE and she was not aware of this program. This is something that the physician’s office would have needed to discuss with the patient and possibly give them the savings card to register for prior to the service being performed.
I have just spoke with office and they have located her file and this patient was discharged back in 2013 for inappropriate behavior towards staff. She will not be allowed to schedule. Sorry for the confusion.
We have researched this and there seems to have been issues in getting a claim filed to the secondary carrier. It is now untimely to file, so as a customer courtsey we will be adjusting the balance to zero. We we be calling the pt to let them know. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The patient called and spoke with the billing manager who has handled the patient request below. The patient called in about 11:08. The billing manager has taken over the account and I will keep an eye out on the account. Please let me know if the patient is still concerned about the account. The billing managers name is Tanya M[redacted].
The complaint is with [redacted] .Patient need to call [redacted] they handle billing and collections for [redacted]. I Greenville Hospital System and patient donot have hospital accounts with a balance. [redacted] Services are separate from Hospital Charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Please know we spoke with patient today, and a resoultion has been agreed by pt and GHS. Thanks.
I spoke to the Billing Analyst for Package Pricing and she verified that $4000.00 for mother and $630.00 for baby should have been billed for facility fee separately. Patient need to check Credit Card Statement because $278.00 was refunded back to card on 04/14/2016...
confirmation number [redacted]. Patient Balance $123.60 on son's account have been adjusted off as a courtesy.
The benefits shown on the payor website is what we have to go by. The carrier needs to update their system not GHS. I would suggest that the patient contact the carrier and have a three way call with [redacted].
Good Morning, The coding has been updated and a corrected claim will be submitted to [redacted] for further review and processing. The patient can disregard the received billing statement at this time until claim processing has been completed.
Please accept this email as my follow-up on the Revdex.com complaint filed by [redacted]. This matter has been resolved and follow-up has occurred with Ms. [redacted] Please let me know if anything else needs to be completed on my end. Lisa [redacted] O[redacted], MBA, CRCA, CHAMManager, Patient...
Account Services Greenville Health System
Charges will be adjusted off due to untimely to file to patient insurance. Sent reqeust to collection agency to remove from Credit Bureau. I removed account from tax offset.
I have checked patient hospital accounts and we donot have a balance for the patient.Patient need to contact [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I need more information in order to locate the account. Please ask patient to provide account number.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the prompt follow up from GHS as well.
Regards,
[redacted]
I realize this complaint has been closed, but I have more information that needs to be addressed.GHS says my doctor’s office requested the full body CT scan, thus the high cost. My doctor’s office just informed me that they only requested an abdominal and pelvic CT scan, and that GHS is in error. Thanks,[redacted]
I have spoken to billing regarding this complaint. It appears that this was billed in error, and will be adjusted accordingly. Thank you,[redacted]Patient and Family Relations