PLEASE SEE ATTACHED THE WARRANTY CLAIM I FAXED TO YOU 7/28/FOR MR& MRS*** SIDINGI HAVE SINCE ORDERED THE MATERIALS AND HAVE INFORMED THE *** OF THE PROGRESS. SHOULD YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT ME. *** ***INSTALLATION MANAGERCHAMPION WINDOW
COMPANY***
***
Upon further investigation it was discovered that this complaint was received directly from *** *** on 1/19/An investigation was done and letter sent to patient on 1/25/18. Dear Mr***, Patient & Family Relations received an email from your son, Mr
*** ***, regarding concerns related to your visit to the Greenville Memorial Hospital Emergency Department, Greenville Health System, on January 18, 2018. It is always our desire to provide the highest quality and most compassionate medical care and service, and we view unsatisfactory reports as opportunities for improvement. While we regret that you were dissatisfied, we sincerely appreciate you allowing us to address the concerns. Please feel free to share this letter with your son as you wish. All patient concerns and complaints are taken very seriously and thoroughly investigated. Your concerns were forwarded to the Nursing Leadership of the department. A review of your medical record has been completed, and there has been follow up with the staff member that your son mentioned in his email. While I have nothing specific to report back to you due to employee confidentiality, please know that your concerns have been handled and addressed according to GHS Standards of Care and Compassion. Nursing leadership would like to apologize for your experience. We make every effort to learn from the feedback that is given to us from our patients and families. GHS remains committed to providing the highest quality of care to our patients, in a way that is sensitive and supportive of their needs. I am sorry for your experience and the stress it may have caused. Our investigation is complete as of today, January 25, 2018. If you have any further questions or concerns, please do not hesitate to call me at Patient & Family Relations, ***. Tammy B***, RNPatient and Family Relations(o) ***(p)***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint
Because I first contacted the billing department of the main office and was told then that they showed balance and they referred me to billing department for the doctors services and then they referred me to radiology...it is there where this $was showed being owed. I am a patient and have no idea how many peoples/offices were involved in my mammogram but I find that it is irresponsible and borders on incredulous-- to believe that GHS to whom *** is apart of couldn't have submitted all claims through one channel. The response from the persons/billing office is very superficial....they made me go through several hoops to run down whom claimed that I owed money too. GHS is
responsible for referring me to a collection agency. It is that I owed anything as I was not the responsible party as I was reassured of by the VA
Regards,
*** ***
We have reached out to Mr*** The new sash has been ordered and we are waiting for it to arrive so that we can get Mr*** taken care of We are very sorry for the delay
The adjustment has been made to the account in the amount of $The patient total responsibility was $The patient made payments in the amount of $and the last payment in the amount of $The patient over paid in the amount of $I have sent a request to the refunds department to refund the motherPlease let me know if any additional information is needed.Thanks, Alisa H***Patient Account AnalystCustomer Service
October 27, 2017*** *** *** *** Rd.Greenville, SC 29615Re: *** ***Account: ***DOS: 11/18/2015Balance: $0.00Dear Ms***,This letter is in response to the complaint filed with the Revdex.com regarding your experience with our billing processPlease accept our sincere apology for any inconvenience or frustration you may have experienced with resolving ***'s account.I would like this opportunity to provide an update regarding our payment posting process.Patient payments go directly to the post office lock box and are picked up by the bankThe bank deposits the checks and sends Greenville Health System copies which are used to post in our systemThis process generally takes three to four business days to complete.The information provided will be used to improve our processes by the following:Reinforce the importance of follow through with the employees to ensure timely response toour patients Reinforce the importance of involving a supervisor when the employee cannot resolve theproblem or provide a timely answer to the patient.I have notified the collection agency to stop all attempts to collect on the above accountThe collection agency *** does not credit report so this account will not reflect on your credit report.Your input is important to us as we continue to improve our servicesPlease feel free to contact meat 864-*** should you have further questions. Thank you for allowing us to the opportunity to serve you,Sincerely,Alisa H***Patient Account Analyst, Patient Account Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have attached a copy of the paperwork that I faxed to GHS including our bank record (FROM OUR BANK) with proof of all paymentsI have also attached the fax confirmation page showing they received it.
Regards,
*** ***
*** *** ***Sent: Monday, April 18, 2:PM*** *** *** ** * *** To whom it may concern:We went out to customers home last Wednesday 4/and completed necessary repairs Customer was there and seemed satisfied
Revdex.com:I finally reached
a patient advocate at the hospital and she contacted the business office manager who found that when I contacted them in December, the person I spoke with did not follow through with ***, but put the bill in patient responsibility. people have contacted me informing me that I no longer owe the bill.This has been one emotional and mental frustration for me in dealing with this issue. Thank you to all who assisted me in this matter
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Regarding customer complaints and requests for service by Mrs.***, we responded by sending a service tech or manager to the job on occasions since the job was completed. The dates of these service calls were 4/21/14, 6/9/14, 7/21/14, and 4/20/I also had an appointment with Mrs
*** on 11/10/that she cancelled the morning of. Neither I nor she have made contact since that time to rescheduleWe have service reports stating what was done on each visit and will share them with you at your request.Upon notification of complaint to the Revdex.com, I tried to contact Mrs*** to attempt to resolve her issues the afternoon of 12/and again the morning of 12/17. Mrs *** has not yet returned my callsWe will continue to attempt to resolve this and all further compaints in a timely manner.Regards, *** ***Installation Mgr., Champion Window of Louisville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have been stating that same song going on weeks nowStill no window!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12353978, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Mr***,It was a great speaking with you. As discussed, you have a lifetime warranty on all Champion Comfort products, including labor and materials. Your service has been set, and we will see you soon. Should you have any future concerns, please don't hesitate to call our
office or reach out to me directly.Best regards,*** ***Division Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. I would like an explanation as to what billed in error means in this caseIn addition I would like an answer as to how are old address was used when our current one was on fileAlso why there was no attempt to use the phone numbers to make contact prior to the account being sent to collectionsSince the collections agency was paid any resolution needs to include a suitable credit for any charges paid in error. Phone numbers that can be used to make contact are *** and ***
Regards,
*** ***
KAREN K*** WITH PATIENT FAMILY RELATIONS , REFERRED ACCOUNT TO SHER T*** AND SHE REVIEWED CHARGES AND SAID CHARGES WERE CORRECTI WILL REQUEST DETAIL BILL AND SEND TO PATIENT
Mr*** has paid his bills in fullGHS has contact this patient several times and explained the VA policy as well as provided him information he can use to attempt to be reimbursed by the VA
PLEASE SEE ATTACHED THE WARRANTY CLAIM I FAXED TO YOU 7/28/FOR MR& MRS*** SIDINGI HAVE SINCE ORDERED THE MATERIALS AND HAVE INFORMED THE *** OF THE PROGRESS. SHOULD YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT ME. *** ***INSTALLATION MANAGERCHAMPION WINDOW
COMPANY***
***
Upon further investigation it was discovered that this complaint was received directly from *** *** on 1/19/An investigation was done and letter sent to patient on 1/25/18. Dear Mr***, Patient & Family Relations received an email from your son, Mr
*** ***, regarding concerns related to your visit to the Greenville Memorial Hospital Emergency Department, Greenville Health System, on January 18, 2018. It is always our desire to provide the highest quality and most compassionate medical care and service, and we view unsatisfactory reports as opportunities for improvement. While we regret that you were dissatisfied, we sincerely appreciate you allowing us to address the concerns. Please feel free to share this letter with your son as you wish. All patient concerns and complaints are taken very seriously and thoroughly investigated. Your concerns were forwarded to the Nursing Leadership of the department. A review of your medical record has been completed, and there has been follow up with the staff member that your son mentioned in his email. While I have nothing specific to report back to you due to employee confidentiality, please know that your concerns have been handled and addressed according to GHS Standards of Care and Compassion. Nursing leadership would like to apologize for your experience. We make every effort to learn from the feedback that is given to us from our patients and families. GHS remains committed to providing the highest quality of care to our patients, in a way that is sensitive and supportive of their needs. I am sorry for your experience and the stress it may have caused. Our investigation is complete as of today, January 25, 2018. If you have any further questions or concerns, please do not hesitate to call me at Patient & Family Relations, ***. Tammy B***, RNPatient and Family Relations(o) ***(p)***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint
Because I first contacted the billing department of the main office and was told then that they showed balance and they referred me to billing department for the doctors services and then they referred me to radiology...it is there where this $was showed being owed. I am a patient and have no idea how many peoples/offices were involved in my mammogram but I find that it is irresponsible and borders on incredulous-- to believe that GHS to whom *** is apart of couldn't have submitted all claims through one channel. The response from the persons/billing office is very superficial....they made me go through several hoops to run down whom claimed that I owed money too. GHS is
responsible for referring me to a collection agency. It is that I owed anything as I was not the responsible party as I was reassured of by the VA
Regards,
*** ***
We have reached out to Mr*** The new sash has been ordered and we are waiting for it to arrive so that we can get Mr*** taken care of We are very sorry for the delay
The adjustment has been made to the account in the amount of $The patient total responsibility was $The patient made payments in the amount of $and the last payment in the amount of $The patient over paid in the amount of $I have sent a request to the refunds department to refund the motherPlease let me know if any additional information is needed.Thanks, Alisa H***Patient Account AnalystCustomer Service
October 27, 2017*** *** *** *** Rd.Greenville, SC 29615Re: *** ***Account: ***DOS: 11/18/2015Balance: $0.00Dear Ms***,This letter is in response to the complaint filed with the Revdex.com regarding your experience with our billing processPlease accept our sincere apology for any inconvenience or frustration you may have experienced with resolving ***'s account.I would like this opportunity to provide an update regarding our payment posting process.Patient payments go directly to the post office lock box and are picked up by the bankThe bank deposits the checks and sends Greenville Health System copies which are used to post in our systemThis process generally takes three to four business days to complete.The information provided will be used to improve our processes by the following:Reinforce the importance of follow through with the employees to ensure timely response toour patients Reinforce the importance of involving a supervisor when the employee cannot resolve theproblem or provide a timely answer to the patient.I have notified the collection agency to stop all attempts to collect on the above accountThe collection agency *** does not credit report so this account will not reflect on your credit report.Your input is important to us as we continue to improve our servicesPlease feel free to contact meat 864-*** should you have further questions. Thank you for allowing us to the opportunity to serve you,Sincerely,Alisa H***Patient Account Analyst, Patient Account Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have attached a copy of the paperwork that I faxed to GHS including our bank record (FROM OUR BANK) with proof of all paymentsI have also attached the fax confirmation page showing they received it.
Regards,
*** ***
*** *** ***Sent: Monday, April 18, 2:PM*** *** *** ** * *** To whom it may concern:We went out to customers home last Wednesday 4/and completed necessary repairs Customer was there and seemed satisfied
We are scheduled to install Mr *** sash tomorrow 10/19/
Revdex.com:I finally reached
a patient advocate at the hospital and she contacted the business office manager who found that when I contacted them in December, the person I spoke with did not follow through with ***, but put the bill in patient responsibility. people have contacted me informing me that I no longer owe the bill.This has been one emotional and mental frustration for me in dealing with this issue. Thank you to all who assisted me in this matter
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Patient was told by GHS Customer Service on 02/19/2018 that she need to discuss with Ordering Physician
Regarding customer complaints and requests for service by Mrs.***, we responded by sending a service tech or manager to the job on occasions since the job was completed. The dates of these service calls were 4/21/14, 6/9/14, 7/21/14, and 4/20/I also had an appointment with Mrs
*** on 11/10/that she cancelled the morning of. Neither I nor she have made contact since that time to rescheduleWe have service reports stating what was done on each visit and will share them with you at your request.Upon notification of complaint to the Revdex.com, I tried to contact Mrs*** to attempt to resolve her issues the afternoon of 12/and again the morning of 12/17. Mrs *** has not yet returned my callsWe will continue to attempt to resolve this and all further compaints in a timely manner.Regards, *** ***Installation Mgr., Champion Window of Louisville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have been stating that same song going on weeks nowStill no window!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12353978, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
We have come to an agreement I would think this can be closed
Mr***,It was a great speaking with you. As discussed, you have a lifetime warranty on all Champion Comfort products, including labor and materials. Your service has been set, and we will see you soon. Should you have any future concerns, please don't hesitate to call our
office or reach out to me directly.Best regards,*** ***Division Manager
I did some research and the phone call patient received is for a *** Memorial Hospital account ***, the patient *** ***, a good call back number ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. I would like an explanation as to what billed in error means in this caseIn addition I would like an answer as to how are old address was used when our current one was on fileAlso why there was no attempt to use the phone numbers to make contact prior to the account being sent to collectionsSince the collections agency was paid any resolution needs to include a suitable credit for any charges paid in error. Phone numbers that can be used to make contact are *** and ***
Regards,
*** ***
KAREN K*** WITH PATIENT FAMILY RELATIONS , REFERRED ACCOUNT TO SHER T*** AND SHE REVIEWED CHARGES AND SAID CHARGES WERE CORRECTI WILL REQUEST DETAIL BILL AND SEND TO PATIENT
Mr*** has paid his bills in fullGHS has contact this patient several times and explained the VA policy as well as provided him information he can use to attempt to be reimbursed by the VA