Background Alert

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

At BackgroundAlert we offer some of the most comprehensive reports on the web, which, consequently attracts a very diverse clienteleWhile some of our customers choose to use our services to run a single report, a large portion of our users seek us out for the fact that they can run unlimited reports for a monthly feeIn any case, these membership plans are competitively priced and were designed to accommodate single-time users as well as our more prolific users Our records indicate that Brenda Dodson signed up with BackgroundAlert on July 2nd, In order to become a member with us, Brenda entered her credit card and billing information and decided to participate in our five-day trial membershipThe following billing terms are prominently displayed on the same page where our customers enter payment information and elect to participate in the five day trial “How am I billed? Your five day special $trial will expire five days from todayYou may cancel your trial before the trial ends for any reason and you will not be charged againSimply call 1-866-203-0027, to speak with one of our Customer Service RepresentativesOtherwise, once your trial membership ends, you will be charged the standard monthly rate of $Your membership will automatically renew every days thereafter until you cancel.” We are sorry to hear Brenda was not satisfied with our services and we understand that our customers may accidentally misread our billing terms when entering in payment informationIn order to resolve this issue, we have issued her a full refund and have submitted a request for more prominent billing terms to our marketing teamIf you have any questions in regards to this resolution, please contact us at (866) 203-For your convenience, our hours of operation are Monday through Friday 6am to 6pm (PST) and Saturday 7am to 1pm (PST) Sincerely, Customer Care BackgroundAlert

# [redacted] Mr [redacted] ,We are very sorry about this advertisement that was sent to you via email and share the same opinions as you regarding these types of advertisementsWe do not condone this type of advertising nor would we like to be associated with itThis advertisement was sent by a 3rd party marketing company using unauthorized ad copy that was unknown to us at [redacted] .comWe have subsequently shut down this 3rd party and banned them from sending any advertisement under our behalfMoreover, we have notified all our partners that this type of advertising is unacceptableIf there is anything else you need, please do let us know

At BackgroundAlert, our primary mission is to provide our users with access to the information that they can use to protect themselves and their loved onesThis is why we allow our users to access data from over billion current public recordsAt the same time, we realize that while some may use our site in order to feel safe, others may feel that providing our users with access to sensitive information is a breech of their privacyIn an attempt to try and appease both parties, we give everyone, member or not, the ability to autonomously remove their information from our databases by following a simple step-by-step verification procedureWe understand that this verification process can be cumbersome for some and we hope to make further strides, as we have in the past, to make this process as easy and effortless for all of our current and potential users In order to help resolve this issue, I had a member of our senior staff contact you at the number provided above to accommodate your needs and remove your account information from our databaseThank you for your interest in BackgroundAlert

# [redacted] Mr [redacted] , I am sorry you about the misunderstanding regarding our service and what details our reports includeOur reports are very complete, accurate and contain details that satisfy the needs of most consumersWe are one of the online leaders in background check and public records search services and are able to provide our users the ability to search over billion public regards instantly onlineMoreover we are committed to customer service and strive for 100% customer satisfactionLooking at our call records, the first time you called into our customer service center was on August 10th, at which point our customer service representative issued you a courtesy full refund for $We were under the understanding that this matter was closed to your satisfactionIf there is anything else you need, please do let us know

Hi ***,We apologize for the miscommunication hereWe have refunded you the $29.99.Best, [redacted]

Revdex.comA TIN: [redacted] Email: [redacted] RE: Complain ID [redacted] Dear [redacted] On February 23,2105, you made an opt-out request on our siteYour information was removedinstantly from our search results awaiting fmal approvalWe request that you send us your ID sothat we can confirm you are the person making the request and make the opt-out request andremoval of information permanent.On May 1st, you filled a Revdex.com complaint asking us to remove *all [redacted] your information fromour search results without requiring you to send in your identification.On May 81h, 2015, upon receiving your complaint we approved your initial opt-out requestwithout requiring an IDWe also responded to the complaint asking you to go through the optoutprocess again to remove any additional names and send our customer service department anote when this was doneWe did not hear from you about thisMoreover, upon looking at theresponse we sent you this was not made completely clear.There has been a miscommunication between our company and you regarding this matter and Igreatly apologize about this.I would like to confirm that an opt-out request for ' [redacted] is in our system andrequires nothing else on your part to finalize

Hey [redacted] ,Thank you for your interest in BackgroundalertOur number one goal is customer satisfaction and we are more than willing to work with you to remove your information from our websitePlease understand that many people use our website to protect themselves and as a way of feeling safe about their surroundingsIn order to preserve the integrity of our records databases, we ask our users to verify themselves before we remove any records from our site.At Backgroundalert, we hold privacy and protection above all else, which is why we understand the dilemma that you are inI have forwarded your contact information to our risk department that helps manage these inquiries - I am sure that they can work with you to help remove your information in a way that you are comfortable withYou should hear from them in the next 1-business days.Thank you very much for your patience!

Hi [redacted] ***,I am sorry that you are having trouble with our optout processPlease go to http://www.backgroundalert.com/optout/ and go through the process of removing your informationWhen asked to send in your ID, please select 'Fax my Id' and hit continueOnce this is done, please send us a message using this form http://www.backgroundalert.com/contact and we will review your optout request right away.Best, [redacted] *.www.backgroundalert.com

Dear [redacted] , Thank you for your interest in Backgroundalert. We are sorry to hear that you are not satisfied with our services. Please keep in mind that all the information we provide comes from public records. If the information is available, we'll report it. Some people have lots of data and other have next to zero; it really depends on what kind of activity a person has had over the years. There are many reasons why certain information may not show up on a background check. Some people opt-out of having their information being publicly available, and sometimes information becomes expunged, but in most cases it comes down to an error or omission from when the data was being entered. Either way, this service will give you a good idea of which of your information others have access to. This is all a lot more clear after reading our ‘Privacy Policy’, which I will provide here for easy reference: We Respect Your Privacy At BackgroundAlert.com®, your security is a top priority and we are committed to protecting your privacy online. This pledge outlines the steps we've taken to ensure that you have a great experience at BackgroundAlert.com, and also provides details on how we treat any personal information you may submit to us. Information Collection and Use We will collect and use personal information about you to respond to your request for products and services offered through this website. We will also collect information in order to notify you about products, services, and other opportunities we think will be of interest to you. Although personal information we collect from you may be considered publicly available through government records or available through widely distributed media, we will treat all personal information submitted by you as nonpublic personal information. The information we collect may be from the following sources: · Information provided by you in connection with obtaining financial products or services such as mortgage loans (such as full name, telephone number, self-assessed property value, and social security number). · Information you provide us when you register to receive communications from us (such as your email address). · Information you provide us when you enter promotions or sweepstakes offered by BackgroundAlert.com (such as your full name, physical address and email address). · Information you provide us through surveys, feedback, or other forms hosted on our website or the pages of a BackgroundAlert.com partner. · Information you provide us when you apply for a job with BackgroundAlert.com. We also collect demographic information. Demographic information is all other information such as gender, zip code, or any information that is not tied to your personal information. In addition, we might receive information about you from other sources (such as service providers) for tracking purposes. We may add the information we receive about you to your existing account. Like other websites, we also automatically receive and record certain types of information every time you visit us. We use "cookies" and the other information to enhance your experience and present you with personalized offers. Likewise, we sometimes use third-party advertising companies to serve and track advertisements appearing on our website. These companies may employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Information Sharing and Disclosure We do not share personal information about you with other people or non affiliated companies except to provide product or services you have requested or under the following circumstances: Data Products Searches or Service Requests If you submit a search request for a data product or service offered through this website, we will share information contained in your search request (not your personal information) with our data providers to fulfill your request. All data providers are required to comply with federal and state privacy regulations. Vendors We sometimes disclose the information we collect to companies that host certain services for us such as marketing distribution services on our behalf. These vendors only have access to personal information needed to perform their functions, and may not share it with others or use it for any other purpose. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit them from using the information except to market the specified BackgroundAlert.com products or services. As Permitted by Law We may be required to share your personal information with law enforcement or government agencies in response to subpoenas, court orders, federal/state audits or similar circumstances. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of BackgroundAlert.com's Terms of Use, or as otherwise required by law. Business Transfer As with any other business, it is possible that BackgroundAlert, Inc. in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by BackgroundAlert.com, including customer account information, but would continue to be bound by this privacy pledge unless you consent otherwise. Advertisements & Pop Up Windows On occasion, you may receive advertisements for BackgroundAlert.com from third parties. For instance, when visiting a third party website, you may receive a "pop up" window advertising BackgroundAlert.com. Please note that such advertisements are served by the third party website that you have visited and are not controlled by BackgroundAlert.com. In addition, such advertisements may be placed by third party ad servers or ad networks. In certain instances our web banner advertisements may make a server call to data.innovativemetrics.com for data that will be used in the ad. This server may use your IP address to determine geo data and display advertisements that are targeted to your geo location. This server does not collect any data nor does it set any tracking cookies. We maintain relationships with a number of the third party ad networks currently operating. You may find more information at the website of either the individual ad network or the Network Advertising Initiative. Anti-Spam Policy You will not receive BackgroundAlert.com email communications unless you submit your email address to us and register to receive them. Additionally, you may also receive emails that advertise BackgroundAlert.com's services from third party publishers. We have established firm ground rules for dealing with any third party email services to ensure that advertisements for BackgroundAlert.com are not sent out through a "Spam" mailing -- ensuring that our offers are sent only to those individuals who have given their permission to the third party email service to receive email communications. If any third party email publisher refuses to abide by BackgroundAlert.com's anti-Spam policy, we will not use that publisher's services. If you want to stop receiving emails from a third party, you should follow the opt-out instructions included in the third party email so that you will not be included in any future mailings. An "unsubscribe" link should appear within or at the top or bottom of the email you received. However if for any reason it does not work, please bring that to our attention by emailing us at BackgroundAlert.com Customer Care. Cookies and IP Addresses To serve you faster and with better quality, we use "cookies" technology. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a Website to "personalize" itself for each user. We generally use cookies to reduce the time it takes for pages to load on your computer and to assist with customer tracking. Customer tracking (or "click-stream") data collected by us is used to optimize your experience by learning whether or not you successfully used BackgroundAlert.com. Cookies are not tied to your personal information. Additionally, we may capture click-stream data on some of our partner's websites, limited to the activity involved with the completion of offers listed on our website. This information is used to monitor the performance of our partners. We also keep track of Internet Protocol (IP) addresses. An IP Address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. Third Party Cookies Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by www.fetcharate.com only and does not cover the use of cookies by any advertisers. Clear Gifs We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of Web users. Clear gifs are not tied to users' personally identifiable information. We also use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section within any email you receive from us or unsubscribe from our homepage by clicking here. Confidentiality and Security The security of your personal information is very important at BackgroundAlert.com and we take a number of steps to safeguard it. For example: · We limit access to personal information to those employees or agents who assist us in providing requested products and services to you. Employees are required to comply with our strict policies and procedures regarding the handling of your personal information. Employees who violate these policies are subject to our normal disciplinary process. · We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard personal information about you. · We use industry standard data encryption technologies when transferring and receiving consumer data on the BackgroundAlert.com website. · We have partnered with VeriSign to protect against the loss, misuse or alteration of information that we collect from you. Changes to Your Personal Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below. Opting-Out You may register to receive communications from us directly on our website or through a third party. Upon registering, we will periodically send you newsletters and other e-mails featuring special and exclusive offers, promotions and other members-only benefits. If you no longer wish to receive these communications, please let us know by sending an email to BackgroundAlert.com Customer Care (You may also opt-out by clicking on the unsubscribe link in our emails). Our email database is updated continually. However, you may continue to receive email communications from us up to ten business days from the time we receive your unsubscribe request. Please note that BackgroundAlert.com can only control its own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their email communications. Also, please note that if you enter into a transaction through our website, we may send you a thank you notice, ask for a satisfaction rating, request a testimonial and give you periodic product reminders as part of your service. Third Party Links This Privacy Pledge applies to all information that you provide to BackgroundAlert.com. However, when you visit websites to which BackgroundAlert.com provides a link, keep in mind you will be interacting with a third party that operates under its own privacy and security policy. If you choose to obtain certain services through a third party site, the data collected by the third party is governed by that third party's privacy policy. A third party site will also have its own policy regarding the use of cookies and clear gifs. We encourage you to review the privacy policies of any other service provider from whom you request services. If BackgroundAlert.com receives personal information from a third party that is not in conjunction with a service offered on our site, the use and disclosure of such information is governed by the agreement (if any) between BackgroundAlert.com and such third party. Third Party Cookies Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by www.fetcharate.com only and does not cover the use of cookies by any advertisers. Framing In some cases, we may use third party vendors to operate portions of the BackgroundAlert.com website. Although the particular section of the website may have a similar appearance as the BackgroundAlert.com site, information submitted through these outside third parties are subject to this Privacy Pledge unless otherwise stated. For example, personal information submitted through our Affiliate Program is subject to the Commission Junction privacy policy. A Special Note about Children's Privacy You must be at least 18 years old to use this website. We do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under 18 years of age, you can use the services offered on our website only in conjunction with your parents or guardians. Please see our Terms of Use for more information. Changes to this Privacy Pledge BackgroundAlert.com may update or modify this Privacy Pledge from time to time. If there are material changes to this Privacy Pledge or in how BackgroundAlert.com will use your personal information, we will post such changes here. You will be notified if any of the material changes that affect the use of your personal information and asked to opt-in to the new use of your personal information. If you do not agree with the changes to how your information will be used, please do not continue to use this website. By using this site, you signify your assent to the BackgroundAlert.com Privacy Pledge. If you do not agree to this policy, please do not use any of the BackgroundAlert.com site. When you request rate quotes or other information through BackgroundAlert.com, you are authorizing us to share information with a lender or one of our business partners, who will contact you by phone, email, or mail. If you do not want further communication from them, please notify the partner directly. We reserve the right to make changes in this policy at any time. Please check the policy each time you use our website to ensure you are aware of any changes in our privacy practices. Our Privacy Pledge will indicate the date it was last updated. Your continued use of our site will signify your acceptance of the changes to our Privacy Pledge. Please understand that it would be a breech of our privacy policy for us to determine which information was accurate, and which was not; however, we do fully acknowledge that this is possible. That being said, if you tell us which of your information is inaccurate, we may be able to advise you on how to correct this information. Lastly, I have checked our records, and it seems that your background report has been removed. In the case that this is an error, please contact our customer service center at: [redacted] ***. We are open 24 hours a day, 7 days a week!

Dear [redacted] , Thank you for your interest in Backgroundalert! We are sorry to hear that you are not satisfied with the advertisement you came across Please understand that we provide all of our customers with free searchesWhen customers first visit our site, they are able to conduct as many free searches as they wantAfter using our free search tool, customers are presented with free public record information they can use to locate their intended search subject such as: name, age, aliases, potential relatives, etcWe provide our users with this free search so that they are able to easily and efficiently identify their search subject, and also to verify that they can access the records they need prior to making a purchase; only then do we present them with the option to purchase more information In any event, we do apologize for any inconvenience we may have caused youWe will escalate your issue to our marketing team and will continue to work to satisfy all of our customers’ needs We appreciate your feedback! Backgroundalert.com Customer Care

Hi ***,We do show a record of you calling and that there was an error on our endWe apologize about thisPlease be advised that a refund was issued when you had called us on March 31st, there was no need for a BB complaint to have been filed.best, [redacted] Backgroundalert.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAlthough, I would still like this business to be shut down for advertisement
Regards,
*** ***

Hey ***
At BackgroundAlert we offer some of the most comprehensive reports on the web, which, consequently attracts a very diverse clienteleWhile some of our customers choose to use our services to run a single report, a large portion of our users seek us out for the fact that they can run unlimited reports for a monthly feeIn any case, these membership plans are competitively priced and were designed to accommodate single-time users as well as our more prolific users.Our trial is designed to allow our users to try our services in hopes of converting them into a lifelong customer; however, we do understand that many people use our site for different reasons and different lengthsWe are sorry we made this error in trying to accommodate you.Thank you for taking the time to give us your feedbackI am sorry that you had an unpleasant experience with usI took a look at your account and it seemed that this issue had been resolved when you had called in on January 28thIt looks like you were issued a full refund $We value your opinion and we are sorry that we were not able to resolve your issue soonerPer your request, I went ahead and credited you an extra $for the additional fees that you received on your endYou should see it get credited to your original method of payment within 3-business days.Please let us know if there is anything else we can do for youYou can reach us at: *** *** For your convenience, we are open hours a day, days a week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At BackgroundAlert we offer some of the most comprehensive reports on the web, which, consequently attracts a very diverse clienteleWhile some of our customers choose to use our services to run a single report, a large portion of our users seek us out for the fact that they can run unlimited
reports for a monthly feeWe offer membership plans that are competitively priced and were designed to accommodate single-time users, lifetime users, as well as those who are undecided.Our records indicate that *** *** signed up with BackgroundAlert on October 7th, In order to become a member with us, he entered her credit card and billing information and decided to participate in our five-day trial membershipWe are sorry to hear *** was not satisfied with our servicesIn order to resolve this issue, we have issued *** a full refund for the disputed amount as well as the purchase price, and have adjusted his balance to $0, as requestedPlease allow up to business days for the balance to be credited to the original method of paymentAt BackgroundAlert we take customer satisfaction very seriously and do our best to make all our customers happyWe work diligently to provide an excellent service to all of our customers and strive to provide this same level of customer service to make sure all of our customers are happyIf you have any questions in regards to this resolution, please contact us at (866) 203-For your convenience, we are open hours a day, days a weekSincerely,Customer CareBackgroundAlert

At BackgroundAlert we offer some of the most comprehensive reports on
the web, which, consequently attracts a very diverse clientele. While some of
our customers choose to use our services to run a single report, a large
portion of our users seek us out for the fact that they can run unlimited
reports for a monthly fee. In any case, these membership plans are
competitively priced and were designed to accommodate single-time users as well
as our more prolific users.
 
Our records indicate that [redacted] signed up with BackgroundAlert
on March 2nd, 2015. In order to become a member with us, [redacted]
entered his credit card and billing information and decided to participate in
our five-day trial membership. Our billing terms are prominently displayed on our
website in the following detail:
 
“Membership Billing and Payment
User shall pay
backgroundalert.com the charges described on the fee schedule published online
on the backgroundalert.com web site at time of sign up. Unless other payment
terms are agreed to in writing by Provider, all charges for the
backgroundalert.com services purchased by the User will be immediately charged
to the credit card authorized by User. All charges are exclusive of local
sales, use, personal property and similar taxes, which will be paid by User.
·      
Premier Membership plans
- You will be billed immediately upon purchase and every month thereafter,
unless you cancel.
·      
Membership Trial - You
will be billed at the end of the trial period and every month thereafter,
unless you cancel. You may cancel at any time including during the trial
period. See Section title 'Cancellation Policy' below.
If your payment for
a full term is declined due to insufficient funds, backgroundalert reserves the
right to bill in installments.
 
Cancellation Policy
 
You may cancel your
membership, including any trial or nonstandard membership at any time by
contacting us here. Any cancellation request will cancel your
upcoming bill.
 
Refund Policy
Our number one goal
is customer satisfaction. If you are ever not satisfied with our services, feel
free to contact us here, and we will work to resolve your issue.
Refunds are handled on a case-by-case basis with the ultimate goal of complete
customer satisfaction.”
Full terms and conditions can be viewed
here: http://backgroundalert.com/terms
We are sorry to hear [redacted] was not
satisfied with our services. In order to resolve this issue, we have issued Mr.
[redacted] a full refund and have submitted a request for more prominent billing
terms to our marketing team. If you have any questions in regards to this
resolution, please contact us at (866) 203-0027. For your convenience, our hours of
operation are Monday through Friday 6am to 6pm (PST) and Saturday 7am to 1pm
(PST).
Sincerely,
Customer Care
BackgroundAlert

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]7, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for the update.  I was told when I called that they would not refund the money so I filed the complaint.  Apparently they did and I do have the funds now.  
[redacted]
[redacted]
*
Regards,
[redacted]

At BackgroundAlert we offer some of the most comprehensive reports on
the web, which, consequently attracts a very diverse clientele. While some of
our customers choose to use our services to run a single report, a large
portion of our users seek us out for the fact that they can run unlimited
reports for a monthly fee. In any case, these membership plans are
competitively priced and were designed to accommodate single-time users as well
as our more prolific users.
 
We try and make sure that our billing terms are displayed prominently
on our website to make it easy for our users to select between our different
membership options. We also give our users the opportunity to sign up for a
trial membership in which the following terms are displayed prominently on the
payment page:
 
“How am I billed?
 
Your five day special $1.00 trial will expire five days from today. You
may cancel your trial before the trial ends for any reason and you will not be
charged again. Simply call 1-866-203-0027, to speak with one of our Customer
Service Representatives. Otherwise, once your trial membership ends, you will
be charged the standard monthly rate of $29.99. Your membership will
automatically renew every 30 days thereafter until you cancel.”
 
In addition, these terms are also explained, elsewhere on our website
in the following detail:
 
“Membership Billing and Payment
User shall pay
backgroundalert.com the charges described on the fee schedule published online
on the backgroundalert.com web site at time of sign up. Unless other payment
terms are agreed to in writing by Provider, all charges for the
backgroundalert.com services purchased by the User will be immediately charged
to the credit card authorized by User. All charges are exclusive of local
sales, use, personal property and similar taxes, which will be paid by User.
·      
Premier Membership plans
- You will be billed immediately upon purchase and every month thereafter,
unless you cancel.
·      
Membership Trial - You
will be billed at the end of the trial period and every month thereafter,
unless you cancel. You may cancel at any time including during the trial
period. See Section title 'Cancellation Policy' below.
If your payment for
a full term is declined due to insufficient funds, backgroundalert reserves the
right to bill in installments.
 
Cancellation Policy
 
You may cancel your
membership, including any trial or nonstandard membership at any time by
contacting us here. Any cancellation request will cancel your
upcoming bill.
 
Refund Policy
Our number one goal
is customer satisfaction. If you are ever not satisfied with our services, feel
free to contact us here, and we will work to resolve your issue.
Refunds are handled on a case-by-case basis with the ultimate goal of complete
customer satisfaction.”
Full terms and conditions can be viewed
here: http://backgroundalert.com/terms
Our records indicate that Grace signed up with Backgroundalert on
August 4th. We show that after going through two billing cycles you decided to
call and cancel your subscription on September 14th. We never bill
our customers after cancelling their membership. After checking our records, we
have verified that the last charge you received from Backgroundalert was on
September 9th, which is about a week before you called to cancel
your membership. We believe the confusion lie in the fact that you thought you
were still in your first membership cycle when you were cancelling your
membership on September 14th ­­– our guess is that this
all could have been avoided if it were not for this miscommunication. 
We are sorry to hear about this miscommunication and will make a strident
effort to proactively resolve and keep all of our customers happy. In order to compensate you for your time and bringing
this issue to our attention, we have issued Grace a full refund for the
disputed amount and have submitted a request for our customer service teams to
be more proactive in resolving billing inquiries. If you have any questions in
regards to this resolution, please contact us at (866) 203-0027. For your convenience, our hours of operation are Monday
through Friday 6am to 6pm (PST) and Saturday 7am to 1pm (PST).
 
Sincerely,
Customer Care
BackgroundAlert