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Background Alert Reviews (86)

Hey [redacted],Thank you for your interest in Backgroundalert. Our number one goal is customer satisfaction and we are more than willing to work with you to remove your information from our website. Please understand that many people use our website to protect themselves and as a way of feeling safe...

about their surroundings. In order to preserve the integrity of our records databases, we ask our users to verify themselves before we remove any records from our site.At Backgroundalert, we hold privacy and protection above all else, which is why we understand the dilemma that you are in. I have forwarded your contact information to our risk department that helps manage these inquiries - I am sure that they can work with you to help remove your information in a way that you are comfortable with. You should hear from them in the next 1-2 business days.Thank you very much for your patience!

We are sorry to hear Mr. [redacted] was not satisfied with our documented billing process and procedures. However, after further review of his account, which is no longer active in our system we did notice that of the four monthly fees he was billed, two have already been returned to him via his banks...

dispute/chargeback process.  Mr. [redacted] can reference the two dispute/chargebacks with his card issuing bank re: 2016-07-21_773422-1 – May 12, 2016 $19.95 2016-07- [redacted] June 12, 2016 $22.95 Also, in the interest of good faith and customer satisfaction, we have issued Mr. [redacted] a full refund for the last two remaining charges he received in the amount of $22.95 on 5/13/2016 and $22.95 on 7/13/2016.

We have followed up with [redacted] directly and have removed all the information that she has asked.

Hey [redacted],Thank you very much for taking the time to write to us. After reviewing our correspondence, it seems that there may have been some error in our communication. At Backgroundalert, we take all of our customers issues very seriously and do our best to respond to any issues within 24-48 hours....

Our records show that both of the emails we've received for you were responded to within 48 hours and it appears that our delay in resolving this issue was due to difficulties in locating your account. Upon further review, I found that the account information that was used to create and bill the account was typed in incorrectly. This made it difficult to locate the account, seeing as how it did not match the email address or name that you were using to contact us.In any case, I was able to locate your account and process a full refund. As requested, I also made sure to close down your account, effective immediately. Please do not hesitate to contact us if there is anything else we can do for you. You can reach our customer service at [redacted] - we are open 24 hours, 7 days a week.Thank you very much for your patience!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They are still asking for a copy of my drivers license, this was my complaint to begin with.I want my information removed without providing them with anymore.

At BackgroundAlert we offer some of the most comprehensive reports on the web, which, consequently attracts a very diverse clientele. While some of our customers choose to use our services to run a single report, a large portion of our users seek us out for the fact that they can run unlimited...

reports for a monthly fee. In any case, these membership plans are competitively priced and were designed to accommodate single-time users as well as our more prolific users. We are sorry for the inconvenience caused to Mrs. [redacted].  We will remove the report that was initiated in our system by a consumer on our site.   Report removal date 4.12.2017If you have any questions in regards to this resolution, please contact us at ([redacted]) [redacted]. For your convenience, our hours of operation are Monday through Friday 6am to 6pm (PST) and Saturday 7am to 1pm (PST).

Hi [redacted],We apologize for the miscommunication here. We have refunded you the $29.99.Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],I am sorry you are unhappy with our service. Backgroundalert.com takes pride in being one of the leaders of the public records search industry. Our sites gives users access to over 37 billion public records instantly online. I know how frustrating it is when you are looking for some sort...

of information and you can not find it. Please understand that our service allows you to search and pull reports from public records that consists of thousands of government and private databases. We do not maintain these databases, we simply are a tool that allows you to access these databases. Some people have tons of information in these databases and some do not , this is not a flaw in our service.We are commit to customer satisfaction, and given you have not used our service other than pulling one report, I have refunded you monthly fee of $22.95 in full.

Revdex.comA TIN: [redacted]Email: [redacted]RE: Complain ID [redacted]Dear [redacted]On February 23,2105, you made an opt-out request on our site. Your information was removedinstantly from our search results awaiting fmal approval. We request that you send us your ID sothat we can confirm you are the person making the request and make the opt-out request andremoval of information permanent.On May 1st, 2015 you filled a Revdex.com complaint asking us to remove *all* your information fromour search results without requiring you to send in your identification.On May 81h, 2015, upon receiving your complaint we approved your initial opt-out requestwithout requiring an ID. We also responded to the complaint asking you to go through the optoutprocess again to remove any additional names and send our customer service department anote when this was done. We did not hear from you about this. Moreover, upon looking at theresponse we sent you this was not made completely clear.There has been a miscommunication between our company and you regarding this matter and Igreatly apologize about this.I would like to confirm that an opt-out request for '[redacted] is in our system andrequires nothing else on your part to finalize.

#[redacted]Mr [redacted],We are very sorry about this advertisement that was sent to you via email and share the same opinions as you regarding these types of advertisements. We do not condone this type of advertising nor would we like to be associated with it. This advertisement was sent by a...

3rd party marketing company using unauthorized ad copy that was unknown to us at [redacted].com. We have subsequently shut down this 3rd party and banned them from sending any advertisement under our behalf. Moreover, we have notified all our partners that this type of advertising is unacceptable. If there is anything else you need, please do let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],I am sorry you are unhappy with the information our service has provided. We understand how frustrating it can be when you are looking for something and can not find it. Please understand that we are a service that gives you direct access to thousands of government and private databases...

and sometimes this data is flawed, this is the nature of all public records. We strive to be the leaders in this industry and currently allow our customers direct access to over 37 billion public records, one of the best tin the industry.The amount of information returned from a search is really dependent on the person you search, some people have tons of information in public records and others do not, this is not a flaw in our service. Moreover, if you searched someone that has a criminal record, but did not come up with anything, this is because either the criminal record was not filed correctly on the person's name (you would need to search SSN or DL# which we do not over right now, but will soon) or the record was expunged/sealed which no one has any control of.Regardless, of your situation we have issued a full refund for your fees and hope this resolves this situation.Backgroundalert.com

At BackgroundAlert, our primary mission is to provide our
users with access to the information that they can use to protect themselves
and their loved ones. This is why we allow our users to access data from over
37 billion current public records. At the same time, we realize that while some
may use our site in order to feel safe, others may feel that providing our
users with access to sensitive information is a breech of their privacy. In an
attempt to try and appease both parties, we give everyone, member or not, the
ability to autonomously remove their information from our databases by
following a simple step-by-step verification procedure. We understand that this
verification process can be cumbersome for some and we hope to make further
strides, as we have in the past, to make this process as easy and effortless
for all of our current and potential users.
 
In order to help resolve this issue, I had a member of our
senior staff contact you at the number provided above to accommodate your needs
and remove you and your father's information from our database. We hope to hear from you soon and thank you for your
interest in BackgroundAlert!

Dear [redacted],
 
Thank you for your interest in Backgroundalert! We are sorry
to hear that you are not satisfied with the advertisement you came across.
Please understand that we provide all of our customers with free searches. When
customers first visit our site, they are able to conduct as many free searches
as they want. After using our free search tool, customers are presented with free
public record information they can use to locate their intended search subject
such as: name, age, aliases, potential relatives, etc. We provide our users
with this free search so that they are able to easily and efficiently identify
their search subject, and also to verify that they can access the records they need
prior to making a purchase; only then do we present them with the option to
purchase more information.
 
In any event, we do apologize for any inconvenience we may
have caused you. We will escalate your issue to our marketing team and will
continue to work to satisfy all of our customers’ needs.
 
We appreciate your feedback!
 
Backgroundalert.com
Customer Care

At BackgroundAlert we offer some of the most comprehensive reports on
the web, which, consequently attracts a very diverse clientele. While some of
our customers choose to use our services to run a single report, a large
portion of our users seek us out for the fact that they can run unlimited
reports for a monthly fee. In any case, these membership plans are
competitively priced and were designed to accommodate single-time users as well
as our more prolific users.
 
Our records indicate that [redacted] signed up with BackgroundAlert
on August 1st, 2014. In order to become a member with us, [redacted]
entered his credit card and billing information and was also prompted to choose
between our three different membership plans. Our billing terms are prominently
displayed on this same page in the following detail:
 
“How
am I billed?
 
There will be one payment of $22.95 for
a monthly plan, $44.85 for a three month plan, or $59.70 for a six month plan.
Your membership will be automatically renewed to the same term unless you cancel
before the start of the next term. To keep things simple, Background Alert will
charge the membership fee to the same credit card you use today until you
cancel. To cancel your membership at any time please contact customer service
at (866) 203-0027”
 
These terms are evident throughout our website and also clearly written
in our Terms & Conditions, as
shown here:
 
“Membership Billing and Payment
User shall pay
backgroundalert.com the charges described on the fee schedule published online
on the backgroundalert.com web site at time of sign up. Unless other payment
terms are agreed to in writing by Provider, all charges for the
backgroundalert.com services purchased by the User will be immediately charged
to the credit card authorized by User. All charges are exclusive of local
sales, use, personal property and similar taxes, which will be paid by User.
·      
Premier Membership plans
- You will be billed immediately upon purchase and every month thereafter,
unless you cancel.
·      
Membership Trial - You
will be billed at the end of the trial period and every month thereafter,
unless you cancel. You may cancel at any time including during the trial
period. See Section title 'Cancellation Policy' below.
If your payment for
a full term is declined due to insufficient funds, backgroundalert reserves the
right to bill in installments.
Cancellation Policy
 
You may cancel your
membership, including any trial or nonstandard membership at any time by
contacting us here. Any cancellation request will cancel your
upcoming bill.
 
Refund Policy
Our number one goal
is customer satisfaction. If you are ever not satisfied with our services, feel
free to contact us here, and we will work to resolve your issue.
Refunds are handled on a case-by-case basis with the ultimate goal of complete
customer satisfaction.”
BackgroundAlert's full terms and conditions can be viewed
here: http://backgroundalert.com/terms
We are sorry to hear [redacted] was not
satisfied with our services. In order to resolve this issue, we have issued Mr.
Montas a refund for the disputed amount and have cancelled his account to
ensure he does not incur any further charges. If you have any questions in
regards to this resolution, please contact us at (866) 203-0027. For your convenience,
our hours of operation are Monday through Friday 6am to 6pm (PST) and
Saturday 7am to 1pm (PST).
Sincerely,
Customer Care
BackgroundAlert

#[redacted] Mr [redacted], I am sorry you about the misunderstanding regarding our service and what details our reports include. Our reports are very complete, accurate and contain details that satisfy the needs of most consumers. We are one of the online leaders in background check and public...

records search services and are able to provide our users the ability to search over 37 billion public regards instantly online. Moreover we are committed to customer service and strive for 100% customer satisfaction. Looking at our call records, the first time you called into our customer service center was on August 10th, 2015 at which point our customer service representative issued you a courtesy full refund for $22.95. We were under the understanding that this matter was closed to your satisfaction. If there is anything else you need, please do let us know.

At BackgroundAlert we offer some of the most comprehensive reports on
the web, which, consequently attracts a very diverse clientele. While some of
our customers choose to use our services to run a single report, a large
portion of our users seek us out for the fact that they can run unlimited
reports for a monthly fee. In any case, these membership plans are
competitively priced and were designed to accommodate single-time users as well
as our more prolific users.
 
Our records indicate that Brenda Dodson signed up with BackgroundAlert
on July 2nd, 2015. In order to become a member with us, Brenda
entered her credit card and billing information and decided to participate in
our five-day trial membership. The following billing terms are prominently
displayed on the same page where our customers enter payment information and
elect to participate in the five day trial
 
“How am I billed?
 
Your five day special $1.00 trial will expire five days from today. You
may cancel your trial before the trial ends for any reason and you will not be
charged again. Simply call 1-866-203-0027, to speak with one of our Customer
Service Representatives. Otherwise, once your trial membership ends, you will
be charged the standard monthly rate of $29.99. Your membership will
automatically renew every 30 days thereafter until you cancel.”
 
We are sorry to hear Brenda was not satisfied with our
services and we understand that our customers may accidentally misread our
billing terms when entering in payment information. In order to resolve this
issue, we have issued her a full refund and have submitted a request for more
prominent billing terms to our marketing team. If you have any questions in
regards to this resolution, please contact us at (866) 203-0027. For
your convenience, our hours of operation are Monday through Friday 6am
to 6pm (PST) and Saturday 7am to 1pm (PST).
 
Sincerely,
Customer Care
BackgroundAlert

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