Baker Communications

The customer has received the replacements This issue is now resolved.Please contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

We believe this issue is now resolved The customer has been working with our Service department supervisor in rectifying We had sent replacement knives on 3/that we hope has satisfied this customer Our supervisor followed up via phone call on 4/to make sure the customer was happy Unfortunately, did not reach customer but left a message on their answering machine Have not heard back from customer so we assume they are satisfied We apologize for the issues.Please contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We do apologize for the multiple emails sent to Ms [redacted] as well as the confusion when she contacted the office The office was in the process of closing and this should have been explained to Ms [redacted] Her name has now been removed from the database so she will not be contacted again We have spoken with Ms [redacted] and advised her of this actionAgain, we apologize that this occurred with Ms [redacted] Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

It is standard operating procedure to thoroughly review all large orders prior to shipment This order is no exception as the purchase price was over $11,On our initial call to the customer on 6/to review the order, there was some uncertainty regarding the exact product ordered and the amount being charged We have since worked with the customer to clear this up The product shipped to the customer via next day air on Thursday, 6/ The next day air fee was waived This issue is now resolved Please feel free to contact me with any questions at ###-###-#### or email [redacted] Thank you Jeffrey TH [redacted] National Service Manager Vector Marketing Corporation

We did speak with Mr [redacted] on 9/11/in an attempt to get more specific information as to what type of "marketing materials" he was receiving He claimed he was getting a combination of work offers and special sales offers Based on the address given, we are making every effort to block his address from receiving any additional material Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

We have been in contact with [redacted] and the office to get this resolved [redacted] did fill out the proper paperwork and the office was in the process of verifying his presentationsWe have since paid [redacted] - he was sent a check for $(check #5160533) on 6/and a check for $(check #75363) on 7/ This issue is now resolved Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***Natiional Service ManagerVector Marketing Corporation

Our Payments department spoke to Ms [redacted] on 9/ We did explain our reasoning as to why the payments were processed at the same time We did offer to refund one of the payments and process at a later date Ms [redacted] declined this option and just requested we send a statement showing her order was paid in fullWe did email this information to Ms [redacted] Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

The following email was sent to Mr [redacted] in response to his complaint: Dear Mr***,I am responding to a recent complaint issued with the Revdex.com regarding your experience with Vector Marketing CUTCO has been sold through in-home demonstrations since As an authorized independent representative, each individual has the opportunity to earn income and scholarships by demonstrating quality products The program allows individuals to grow within our organization while they develop strong entrepreneurial and interpersonal skills Vector offers a training program specifically designed to help people who have little or no business experience Through hands on experience and additional training, they will learn skills that will benefit them for a lifetime A sample set is provided at no charge and can be used as long as the rep is actively showing the product Vector offer a base pay program that serves as a guaranteed pay in case a sale is not made, or commissions made from a sale are not at least the guaranteed “per presentation” rate Commissions from sales are paid weekly Sales representatives are guaranteed to average at least the base pay for the qualified appointments regardless of sales made during that timeframe This program enhances the confidence of a new representative while also maintaining a comfortable purchasing environment for our customers.We realize this position is not for everyone and respect your decision not to pursue this opportunity We are a Revdex.com accredited business and are extremely proud of our product and our programsBased on your request, we have removed your name from the mailing list If you have any additional questions, please feel free to contact me at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

We spoke to the customer on 7/regarding this issue We advised that the credit card used to pay for the $gift card had been disputed, thereby cancelling the initial charge to the credit card This resulted in the gift card being deactivated The customer understood We also asked about the $balance he was questioning and the customer claimed he would have to call us back to discuss We have yet to hear from the customer.Please contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have credited Mr [redacted] the $in question This credit is reflected on his 5/12/commission statement This issue is now resolved Please feel free to contact me questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

We advertise for entry level or basic “customer sales and service” positons These ads include a link to our online application website and/or contact information for a local office to apply Either of these options would easily allow the applicant the opportunity to inquire for more detail regarding the position, prior to setting up an interview We realize this position is not for everyone and respect anyone’s decision not to pursue this opportunity However, we are extremely proud of our product and our programs The Cutco product carries a Forever Guarantee that protects the customer’s investment forever We have more than million satisfied customers Our training program for potential sales representatives also allows individuals to build personal and professional skills that will last a lifetime Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey THardyNational Service ManagerVector Marketing Corporation

Ms [redacted] purchased her Cutco on 6/18/and it was entered in our system on 6/20/ Ms [redacted] is correct regarding the agreement signed (charge due every days) in that the initial payment was charged on 6/20, the 2nd charge due on 7/21, and the final charge due on 8/The initial charge on 6/was processed with no issuesOn 7/5, Ms [redacted] contacted us and provided a different credit card number to use for the July and August payments On 7/14, and email reminder was sent to Ms [redacted] as a reminder that her next payment was due on 7/When we attempted to charge her credit card on 7/for the 2nd payment, the charge was not approved We called Ms [redacted] on 7/and left a message that she needed to contact us regarding her order Ms [redacted] did not call back On 7/26, a letter was sent to Ms [redacted] asking her to contact us regarding her order No response An email was sent on 7/asking Ms [redacted] to contact us regarding her order No response On 8/4, a call was placed to Ms [redacted] and a message was left on her answering machine to call us regarding her order No response Another email was sent to Ms [redacted] on 8/with no response A 2nd letter was sent on 8/with no response We attempted to charge her credit card for the 2nd payment every business day from 7/through 8/25, with no luck until the charge was finally approved In the meantime, the 3rd payment also came due on the order on 8/ This charge was also not approved We attempted to charge this 3rd payment every business day thereafter until the charge was finally approved on 8/26.Ms [redacted] claims it is illegal to automatically withdraw payment when the agreement states one charge every days This is not the case in this situation The second payment, which was due on 7/21, was not authorized and therefore overdue As stated previously, we attempted to charge this payment every business day from 7/through 8/until the charge eventually was accepted on 8/ Because the 2nd payment was overdue past the scheduled charge of the 3rd payment, it was certainly within our rights charge both payments If Ms [redacted] would have responded to our many attempts to contact her about this payment, we would have gladly worked with her on resolving this issue.Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

We spoke with Ms [redacted] on Friday, July and she did state that the manager advised that training was paid We advised this is not our procedure and we needed to follow up with the manager We did speak with the manager on Tuesday, July 5th and he claims that this is not the case with any of his training classes He would never assert that the training is paid He also mentioned that all the recruits are given a pamphlet that explains the training is not paid We spoke again with Ms [redacted] on Thursday, 7/ She did confirm she did receive this pamphlet and we referred her to the section regarding training not being paidShe felt she was misled throughout the interview and training process We did apologize for the confusion As a goodwill gesture, we did offer to send Ms [redacted] $ She did accept this offer The check was sent today (check #***) Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank youAlthough, I think it's silly that I had to bother the Revdex.com just to get off a mailing list Regards, [redacted] ***

We received the merchandise back at our corporate facility on 9/11/ A refund to Ms [redacted] ' credit card for $was processed on 9/15/ This issue should now be resolved.Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

We spoke with [redacted] on 11/and 11/to help in resolving this issue The initial bank information provided on 9/12/was not accurate Once the bank information was updated to a valid account on 9/19, the money earned by [redacted] was depositedThe first deposit of $was credited on 9/and the next deposit of $was deposited on 9/ This was confirmed with [redacted] and this issue is now resolved Please feel free to contact me with questions at ###-###-#### or email [redacted] Thank youJeffrey TH***National Service ManagerVector Marketing Corporation

*** was sent a check for $(check #5144603) on 4/20/ We spoke to *** to verify if this resolved her issue She claimed she was still due compensation for some virtual demos that were not included as part of the check We advised to send in the documentation on the
virtual demos for review Once received and confirmed, we will pay *** appropriately We have not received any documentation at this point We attempted to call *** on 5/but was unsuccessful in making contact (her voicemail box is full so we could not leave a message) We did send her an email on 5/advising we have not yet received any documentation Again, once the additional documentation is received and confirmed, we will pay *** for anything she is owed.Feel free to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

The following email was sent to Ms*** on 7/28/15:
Dear Ms***,
I apologize that your daughter and her friend were contacted without a referral. There are very strict guidelines when contacting potential sales reps that they must be referred by an existing rep in the office. I
do apologize if this was not the case. I will be following up with the local Vector Marketing office to make sure no further contact is attempted. If your daughter or friend do receive another phone call, please get the name of the individual calling and contact me immediately. You can reach me at ###-###-#### or email ***. Thank you for bringing this to our attention
Regarding the year old question, we do allow year olds to take advantage of the Vector opportunity, however, they must also be a high school graduate. These are very stringent guidelines that must be followed in all our offices. Specific paperwork must be approved and signed by both the potential sales rep and their parents
Again, please contact me with any questions or if subsequent contact is made by the local Vector office. Thank you
Please feel free to contact me with questions at ###-###-#### or email ***. Thank you
Jeffrey TH***
National Service Manager
Vector Marketing Corporation