Baker Communications

We have reversed the charge of $to Ms*** The total balance due on the account is now $ We have agreed and sent documentation to Ms*** that she will be paying $per month, beginning in May, until the balance is paid off She will mail the payments
Ms*** has agreed to this arrangement This issue should now be rectified Please feel free to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

Thank you for bringing this to our attention. The manager of this office is relocating and unfortunately some of the applicants that were set up for interviews in this office location were not notified. We truly apologize! It was a breakdown in the communication process on our part
and we will take the necessary steps to avoid a similar situation in the future. We have removed *** from receiving further contact by unsubscribing her from emails and text messages and adding her to the Do Not Call list. Again, we apologize this occurred and take full responsibility. *** stated she wanted no further contact from us but if she would like to reschedule an interview, please have her contact me at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

We attempted to call Ms*** to get clarification on some of her comments and assist with any questions or concerns When we called the phone number listed on the complaint, we were informed by the individual who answered that it was the correct number but did not confirm if they knew ***
or had information to reach herWe have since sent emails on separate occasions but have yet to receive a response We would be happy to assist Ms*** with this issue if she chooses to contact us She can contact Marilyn G*** by calling ###-###-#### or emailing *** Please feel free to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

(Consumer failed to provide a copy of the alleged job offer, so the complaint may not be valid)

Although too late for this year's mailers, we will adjust the heading of the letter for any mailings in subsequent years. This should clear up any confusion going forwardPlease feel free to contact me with questions at ###-###-#### or email ***. Thank youJeffrey T
H***National Service ManagerVector Marketing Corporation

We do apologize for the issues Ms*** has experienced with her Cutco We did speak with Ms*** on 1/7/to resolve this issue with her current order she recently placed We are also shipping her serviced product to her via overnight delivery so she'll receive on Saturday, 1/
Ms*** was agreeable to this settlement. Please feel free to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for bringing this situation to our attention. We do apologize for the actions of MrW***. We have notified MrW***'s manager of this incident and he has followed up with MrW***. He assures us that a similar situation will not occur in futureHe was also going to
contact you personally to apologize for MrW***'s behavior. We do not condone this type of behavior and truly appreciate you making us aware. Again, we do apologize. We hope you enjoy your complimentary piece of Cutco you have chosen. If you have any additional questions or concerns please do not hesitate to contact us at ###-###-#### Est Sincerely, Sandy S*Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The company is working with me directly to resolve this issue, they have been very responsive and helpful.
Regards,
*** ***

We do apologize for the issues and delays in servicing Ms***'s Cutco product We have confirmed with Ms*** that one of our Cutco representatives did come to her home on Sunday, January to service her product She is all set.Please feel free to contact me with any
questions at ###-###-#### or email *** Thank you

In following up with all necessary parties to make this happen, I have been assured that all Ian's contact ties to Ms*** have been shut down We apologize that Ms*** interactions with Ian were unpleasant and also for the delay in getting her request completed Please feel free
to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

Customer spoke with our Service department on Saturday, 2/17. We did advise that our Returns department had noted that only item was in the box that was returned for a refund and we would follow up with that department on Monday morning (Returns deptclosed on Saturday). He did later
email us advising the box was insured and he personally packaged all items in the box. We did refund his credit card for the full amount of $on Monday, 2/19. This issue should be resolved.Please feel free to contact me with questions at ###-###-#### or email ***. Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

We believe this issue is now resolved. The customer has been working with our Service department supervisor in rectifying. We had sent replacement knives on 3/that we hope has satisfied this customer. Our supervisor followed up via phone call on 4/to make sure the customer was
happy. Unfortunately, did not reach customer but left a message on their answering machine. Have not heard back from customer so we assume they are satisfied. We apologize for the issues.Please contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
*** *** came to my home today, September 18th, at 1:30pm and rectified the situation
Thank you very much
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The company did contact me asking if I wanted a refund till the end of the monthHowever they did not explain why the deducted payments on one day and gave me no resolution on that dayA refund at this point defeats the purpose of my emailThey should have refunded it the day I spoke with them when this occurred, yet they waited till I contacted the BBAn email was sent with a paid in full reciept, I just hope they do not continue to deduct money from customers account when and how they chose and then try to make it better after the damage is done and the customer might have to pay bank fees and what not

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have been working with Ms*** in trying to figure out what happened in this situation According to our records, we did follow proper protocol with *** in that any potential recruit under the age of we send a parent agreement directly to the parent for signature *** was
also required to sign a rep agreement Both these documents are sent electronically via email We have an electronic signature for the sales rep agreement from *** via her email address (***) and also an electronic signature for the parent agreement from *** ***, per the email provided by *** ***. Ms*** is following up with *** for additional information. Please feel free to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have fully refunded Mr***'s credit card for the return of his Cutco product. The refund was processed on 1/3/18. We were shut down for many days over the holidays. We do apologize for the delay. Please feel free to contact me with questions at ###-###-#### or
email ***. Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation