Baker Communications

We advertise for entry level or basic “customer sales and service” positons.  These ads include a link to our online application website and/or contact information for a local office to apply.  Either of these options would easily allow the applicant the opportunity to inquire for more...

detail regarding the position, prior to setting up an interview.  We realize this position is not for everyone and respect anyone’s decision not to pursue this opportunity.   However, we are extremely proud of our product and our programs.  The Cutco product carries a Forever Guarantee that protects the customer’s investment forever.  We have more than 15 million satisfied customers.  Our training program for potential sales representatives also allows individuals to build personal and professional skills that will last a lifetime.  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. HardyNational Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We spoke with [redacted] on 11/1 and 11/2 to help in resolving this issue.  The initial bank information provided on 9/12/17 was not accurate.  Once the bank information was updated to a valid account on 9/19, the money earned by [redacted] was deposited. The first deposit of $82.10 was credited...

on 9/21 and the next deposit of $43.40 was deposited on 9/28.  This was confirmed with [redacted] and this issue is now resolved.  Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We do apologize for the multiple emails sent to Ms. [redacted] as well as the confusion when she contacted the office.  The office was in the process of closing and this should have been explained to Ms. [redacted].  Her name has now been removed from the database so she will not be contacted...

again.  We have spoken with Ms. [redacted] and advised her of this action. Again, we apologize that this occurred with Ms. [redacted].  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following email was sent to Mr. [redacted] in response to his complaint: Dear Mr. [redacted],I am responding to a recent complaint issued with the Revdex.com regarding your experience with Vector Marketing.  CUTCO has been sold through in-home demonstrations since 1949.  As an...

authorized independent representative, each individual has the opportunity to earn income and scholarships by demonstrating quality products.  The program allows individuals to grow within our organization while they develop strong entrepreneurial and interpersonal skills.  Vector offers a training program specifically designed to help people who have little or no business experience.  Through hands on experience and additional training, they will learn skills that will benefit them for a lifetime.  A sample set is provided at no charge and can be used as long as the rep is actively showing the product.  Vector  offer a base pay program that serves as a guaranteed pay in case a sale is not made, or commissions made from a sale are not at least the guaranteed “per presentation” rate.  Commissions from sales are paid weekly.  Sales representatives are guaranteed to average at least the base pay for the qualified appointments regardless of sales made during that timeframe.  This program enhances the confidence of a new representative while also maintaining a comfortable purchasing environment for our customers.We realize this position is not for everyone and respect your decision not to pursue this opportunity.   We are a Revdex.com accredited business and are extremely proud of our product and our programs. Based on your request, we have removed your name from the mailing list.  If you have any additional questions, please feel free to contact me at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We did speak with Mr. [redacted] on 9/11/17 in an attempt to get more specific information as to what type of "marketing materials" he was receiving.  He claimed he was getting a combination of work offers and special sales offers.  Based on the address given, we are making every effort to block...

his address from receiving any additional material.  Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We have credited Mr. [redacted] the $257.00 in question.  This credit is reflected on his 5/12/16 commission statement.  This issue is now resolved.  Please feel free to contact me questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National...

Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you. Although, I think it's silly that I had to bother the Revdex.com just to get off a mailing list.
Regards,
[redacted]

Our Payments department spoke to Ms. [redacted] on 9/6.  We did explain our reasoning as to why the 2 payments were processed at the same time.  We did offer to refund one of the payments and process at a later date.  Ms. [redacted] declined this option and just requested we send a...

statement showing her order was paid in full. We did email this information to Ms. [redacted].  Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

Sent the following email to Ms. [redacted] on 7/28/15:
 Dear Ms. [redacted],
Let me apologize that a few of the parishioners were called and misled by a Vector sales representative.  This is unacceptable and we do not condone this behavior.  I have contacted the local Vector Marketing...

office and advised them to stop this practice immediately. 
 
If you do receive any more calls, please get the name of the person and contact me immediately.  I can be reached at ###-###-#### or email [redacted]
 
Again, I do apologize and thank you for bringing this to our attention. 
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

Revdex.com:
This resolution is satisfactory to me as long as the business does not dispute the credit card charge reversal and attempt to hold me liable for the $1,100 in question.
Regards,
[redacted]

We have attempted contact to Ms. [redacted] on two separate occasions to request further details regarding her complaint.  We are unaware of any Vector Marketing job postings that would give any indication...

of any reference to the Post office.  We would need more detail from Ms. [redacted] to pursue.  We left a voicemail message for Ms. [redacted] on 10/3/17 asking to return our call regarding her complaint to the Revdex.com.  After receiving no response after a week, we left another voicemail message on 10/10/17, asking for a return call and also leaving an email address if she would prefer to respond via email.  We have yet to hear a response. We would be happy to help resolve this issue with Ms. [redacted], but do need her assistance in doing so.Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. Ha[redacted]National Service ManagerVector Marketing Corporation

We received the merchandise back at our corporate facility on 9/11/17.  A refund to Ms. [redacted]' credit card for $265.00 was processed on 9/15/17.  This issue should now be resolved.Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank...

you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

Ms. [redacted] purchased her Cutco on 6/18/16 and it was entered in our system on 6/20/16.  Ms. [redacted] is correct regarding the agreement signed (charge due every 30 days) in that the initial payment was charged on 6/20, the 2nd charge due on 7/21, and the final charge due on 8/22. The initial charge on 6/20 was processed with no issues. On 7/5, Ms. [redacted] contacted us and provided a different credit card number to use for the July and August payments.  On 7/14, and email reminder was sent to Ms. [redacted] as a reminder that her next payment was due on 7/21. When we attempted to charge her credit card on 7/21 for the 2nd payment, the charge was not approved.  We called Ms. [redacted] on 7/21 and left a message that she needed to contact us regarding her order.  Ms. [redacted] did not call back.  On 7/26, a letter was sent to Ms. [redacted] asking her to contact us regarding her order.  No response.  An email was sent on 7/31 asking Ms. [redacted] to contact us regarding her order.  No response.  On 8/4, a call was placed to Ms. [redacted] and a message was left on her answering machine to call us regarding her order.  No response.  Another email was sent to Ms. [redacted] on 8/10 with no response.  A 2nd letter was sent on 8/21 with no response.  We attempted to charge her credit card for the 2nd payment every business day from 7/21 through 8/25, with no luck until the charge was finally approved.  In the meantime, the 3rd payment also came due on the order on 8/21.  This charge was also not approved.  We attempted to charge this 3rd payment every business day thereafter until the charge was finally approved on 8/26.Ms. [redacted] claims it is illegal to automatically withdraw 2 payment when the agreement states one charge every 30 days.  This is not the case in this situation.  The second payment, which was due on 7/21, was not authorized and therefore overdue.  As stated previously, we attempted to charge this payment every business day from 7/21 through 8/25 until the charge eventually was accepted on 8/26.  Because the 2nd payment was overdue past the scheduled charge of the 3rd payment, it was certainly within our rights charge both payments.  If Ms. [redacted] would have responded to our many attempts to contact her about this payment, we would have gladly worked with her on resolving this issue.Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

We do apologize for the misunderstanding regarding the Cutco order for Ms. [redacted].  We have refunded her credit card for $33.92 ($32 + tax) for the cost of the sheaths.  This credit was done on 7/27.  We contacted Ms. [redacted] on 7/27 to advise her of this action and left a message on...

her answering machine.  Please feel free to contact me with questions at ###-###-#### or email [redacted] with any questions.  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

Ms. [redacted] also called our Customer Service department on 9/11 to discuss this issue.  We truly apologize for this incident.  We will be addressing this with the sales rep to ensure a similar situation does not occur in the future.  A refund for $95 has been processed and will...

be mailed to Ms. [redacted] this week. 
Again, we apologize for this incident.  Please contact me with questions at ###-###-#### or email [redacted].  Thank you.
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

The following email was sent to Ms. [redacted] on 2/14/18: Dear Ms. [redacted],I am responding to a recent complaint issued with the Revdex.com regarding your experience with Vector Marketing.  CUTCO has been sold through in-home demonstrations since 1949.  As an...

authorized independent representative, each individual has the opportunity to earn income and scholarships by demonstrating quality products.  The program allows individuals to grow within our organization while they develop strong entrepreneurial and interpersonal skills.  Vector offers a training program specifically designed to help people who have little or no business experience.  Through hands on experience and additional training, they will learn skills that will benefit them for a lifetime.  A sample set is provided at no charge and can be used as long as the rep is actively showing the product.  Vector  offer a base pay program that serves as a guaranteed pay in case a sale is not made, or commissions made from a sale are not at least the guaranteed “per presentation” rate.  Commissions from sales are paid weekly.  Sales representatives are guaranteed to average at least the base pay for the qualified appointments regardless of sales made during that timeframe.  This program enhances the confidence of a new representative while also maintaining a comfortable purchasing environment for our customers. We realize this position is not for everyone and respect your decision not to pursue this opportunity.   However, we are extremely proud of our product and our programs.  The Cutco product carries a Forever Guarantee that protects the customer’s investment forever.  We have more than 15 million satisfied customers.  As mentioned above, our training program for potential sales representatives allows individuals to build personal and professional skills that will last a lifetime.  We are also extremely proud of our A+ rating earned through the Revdex.com (link below).                https://www.Revdex.com.org/upstate-new-york/business-reviews/cutlery/vector-mark...⇄ you have any additional questions or concerns, please feel free to contact me at ###-###-#### or email [redacted]  Thank you.

We spoke with Ms. [redacted] on Friday, July 1 and she did state that the manager advised that training was paid.  We advised this is not our normal procedure and we needed to follow up with the manager.  We did speak with the manager on Tuesday, July 5th and he claims that this is not the...

case with any of his training classes.  He would never assert that the training is paid.  He also mentioned that all the recruits are given a pamphlet that explains the training is not paid.  We spoke again with Ms. [redacted] on Thursday, 7/7.  She did confirm she did receive this pamphlet and we referred her to the section regarding training not being paid. She felt she was misled throughout the interview and training process.  We did apologize for the confusion.  As a goodwill gesture, we did offer to send Ms. [redacted] $100.  She did accept this offer.  The check was sent today (check #[redacted]).   Please feel free to contact me with questions at ###-###-#### or email [redacted]  Thank you. Jeffrey T. H[redacted]National Service Manager