Baker Communications

The following email was sent to Ms *** on 5/29/18: Dear Ms***,I am responding to a recent complaint issued with the Revdex.com regarding your experience with Vector Marketing. CUTCO has been sold through in-home demonstrations since 1949. As an authorized
independent representative, each individual has the opportunity to earn income and scholarships by demonstrating quality products. The program allows individuals to grow within our organization while they develop strong entrepreneurial and interpersonal skills. Vector offers a training program specifically designed to help people who have little or no business experience. Through hands on experience and additional training, they will learn skills that will benefit them for a lifetime. A sample set is provided at no charge and can be used as long as the rep is actively showing the product. Vector offer a base pay program that serves as a guaranteed pay in case a sale is not made, or commissions made from a sale are not at least the guaranteed “per presentation” rate. Commissions from sales are paid weekly. Sales representatives are guaranteed to average at least the base pay for the qualified appointments regardless of sales made during that timeframe. This program enhances the confidence of a new representative while also maintaining a comfortable purchasing environment for our customersWe realize this position is not for everyone and respect your decision not to pursue this opportunity. However, we are extremely proud of our product and our programs. The Cutco product carries a Forever Guarantee that protects the customer’s investment forever. We have more than million satisfied customersIf you know someone personally that was subjected to “unethical practices while working, and vague threats and harassment when trying to quit”, we certainly want to know and will address accordingly. Please have them contact me directly. If you have any additional questions, please feel free to contact me at ###-###-#### or email ***. Thank you. Jeffrey TH***National Service Manager Vector Marketing Corporation

I sent the following email to *** on 6/30/15:
***,
I’m following up with you regarding a recent issue filed with the Revdex.com regarding non-payment of funds owed to you while working for a Vector office. I do apologize that this has occurred. We have been in
touch with *** *** and he claims you were paid in full last Wednesday. I apologize for the delay. Please confirm that you have been paid in full and that this issue is now resolved.
You can reach me at ###-###-#### or email ***. I look forward to your response. Thank you
I have not received a response. I consider this issue resolved. Please contact me with questions at ###-###-#### or email ***. Thank you
Jeffrey TH***
National Service Manager
Vector Marketing Corporation

*** B** was able to contact Ms*** to discuss this matter He claims they had a good conversation regarding the issue and believes that it is now resolved *** also had MrK*** send a letter of apology We do apologize that Ms*** had this negative experience
with one of our Vector offices Please feel free to contact me with any questions at ###-###-#### or email ***@cutco.com Thank you.Jeffrey TH***National Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the response and the proposed solution from Vector Marketing/Cutco. If what they proposed would actually happen it would satisfy our concerns. However, we are skeptical because this is exactly what we were told in and then the business issued the same letters again in (see attached documents). We want a representative of *** County to review and approve what the business proposes to send next year
Regards,
*** ***Assistant *** County Attorney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer has received the replacements. This issue is now resolved.Please contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

We do apologize for the issue with Ms***'s Cutco order created by the our sales representative, Derek M*** We have spoken with MrM*** regarding this issue and we do not expect this type of situation to be repeated The office manager, William C***, has reached out to
Ms*** via email and has offered his personal apology regarding this situation Ms***'s deposit of $77.29, as per her original agreement with MrM***, will be the only payment processed for her Cutco order ($retail value) We appreciate Ms*** bringing this issue to our attention and will take every step to avoid a similar occurrence in the future Please feel free to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey THardyNational Service ManagerVector Marketing Corporation

I spoke with *** on 12/1/to get more detail regarding this issue. When we received the package back for credit, not all items that had originally shipped were logged as received. In speaking with ***, she advised that she did not unwrap any of the knives in the original
box.......only removed the paperwork needed to return the product. It seems that all the items ordered were not originally shipped from our location. This caused the confusion in properly crediting ***'s account. We have refunded the balance owed to *** on 11/28. She did confirm that the refund has been processed. I did apologize for the confusion. This issue is now resolved.Please feel free to contact me with questions at ###-###-#### or email ***. Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

We have been in contact with Ms*** and have apologized for this incident There was a communication breakdown with the office management team regarding the interview time for candidates We have addressed this with the office manager and steps will be taken to eliminate similar
situations in the future We are in the process of reimbursing Ms*** $for the mileage used to travel to this interview We are also working with her to set up another interview Please feel free to contact me with questions at ###-###-#### or email *** Thank you. Jeffrey TH***National Service ManagerVector Marketing Corporation

Vector Marketing is a Direct Marketing Company Each office Manager is a Independent Contractor They recruit by several methods One of those, is the personal recruiting Each rep when they sign up are asked to give names of friends or family that might be interested in the
Vector Opportunity In this situation, with *** *** he was a personal recruit of *** *** They were recruited into the Treasure Coast Office The Manager of that office is Jackson M*** I have reached out to Jackson to see if he recalled anything with the recruiting of *** and *** The complaint was sent to the Manger Jackson He did respond he was aware of the situationIt said it was a Prank He wanted to know what actions he needed to take to clear up the situation with ***He was very apologetic of the situation I advised him to give *** a call to personally apologize for those who were involved in the prank Also advised he needed to explain how our recruiting programs work to *** Jackson would also be contacting the recruitment station in his area to apologize Jackson's manager was copied on the complaint and my correspondence with Jackson We will makes sure proper attention is given to this situation in the future recruits Hopefully, *** will accept our Apology to both him and the recruitment station Also, those involved have been followed up with on their unprofessional and inappropriate behavior If you need further assistance with this matter please contact me at ###-###-#### or *** Thank you.Sandy S*Customer Service Manager

We have been working with Mr*** and believe this issue is now resolved. Mr*** has been paid the
following:
6/25/15 $39.75 Direct Deposit
7/9/15 $30.50 Check #***
7/21/15 $39.00 Check #***
We have left phone messages on 7/and 7/to confirm that this matter is resolved. We have yet to hear from Mr*** so we are assuming this issue is closed. We apologize for the delay in getting Mr*** paid.
Please contact me with questions at ###-###-#### or email *** with any questions. Thank you
Jeffrey TH***
National Service Manager
Vector Marketing Corporation

We do apologize for the confusion regarding our products.  We are very proud of the fact that all of our Cutco knives are American made right here in Olean, NY.  However, our garden tool line is made in China.  We attempt to be very clear on our website regarding this...

information.  Again, we apologize this was not clearly communicated to Ms. [redacted].  We have attempted to contact her by phone to explain, however, we have been unsuccessful.  We have also sent an email explanation.  We have replaced Ms. [redacted]'s trowel with a new trowel.  She was not charged any return shipping for the replacement.  We would be happy to reimburse any money she paid for postage to send her original trowel back to our facility.  She simply needs to contact our Service department and speak to Marilyn G[redacted] to arrange for a refund.  Please contact me with any questions at ###-###-#### or email [redacted] with any questions.  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

The following email was sent to Ms. [redacted] Ms. [redacted]I am responding to a recent complaint filed with the Revdex.com regarding Vector Marketing.  You were contacted as both [redacted] and [redacted] recommended you for a position with Vector...

Marketing.  [redacted] and [redacted] have recently accepted positions with Vector Marketing.  [redacted] began on 6/3/17 and [redacted] on 6/14/17.  Your name has been removed from the database so you will no longer be contacted.  I apologize for any inconvenience.  Please feel free to contact me with any questions at ###-###-#### or email [email protected].  Thank you.   Jeff H[redacted] National Service Manager Vector Marketing Corporation ###-###-####

It is standard operating procedure to thoroughly review all large orders prior to shipment.  This order is no exception as the purchase price was over $11,000.00. On our initial call to the customer on 6/16 to review the order, there was some uncertainty regarding the exact product...

ordered and the amount being charged.  We have since worked with the customer to clear this up.  The product shipped to the customer via next day air on Thursday, 6/25.  The next day air fee was waived. 
This issue is now resolved.  Please feel free to contact me with any questions at ###-###-#### or email [redacted].  Thank you. 
 
Jeffrey T. H[redacted]
National Service Manager
Vector Marketing Corporation

We have been in contact with [redacted] and the office to get this resolved.  [redacted] did fill out the proper paperwork and the office was in the process of verifying his presentations. We have since paid [redacted] - he was sent a check for $157.50 (check #5160533) on 6/29 and a check for $70.00 (check...

#75363) on 7/3.  This issue is now resolved.   Please feel free to contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]Natiional Service ManagerVector Marketing Corporation

We spoke to customer on 3/12.  Confirmed there was a some confusion between the sales rep and customer when the order was taken.  We do apologize this occurred.  We have issued a $60.99 credit to the order to lower the balance to the amount the customer was expecting.  We called...

and left a message for the customer on 3/13 to confirm the transaction had been processed.  We have not heard back from the customer so we assume this is now resolved.Please contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I verify their statement to be true and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The following email was sent to Mr. [redacted] on 6/13/17: Mr. [redacted],I am responding to the recent issue posted with the Revdex.com regarding Vector Marketing.  In reviewing the case, it was found that your name, as well as others, were in fact mistakenly still active on the...

database.  I do apologize for the inconvenience.  Please be assured we have taken the necessary steps to remove these names and there should be no further contact by Vector Marketing.  Also, your contact information was not shared with any other organization. Thank you for bringing this issue to our attention.  Please feel free to contact me with any questions at ###-###-#### or email [redacted].  Thank you. Jeff H[redacted] National Service Manager Vector Marketing Corporation ###-###-####

We spoke to the customer on 7/11 regarding this issue.  We advised that the credit card used to pay for the $1100 gift card had been disputed, thereby cancelling the initial charge to the credit card.  This resulted in the gift card being deactivated.  The customer understood....

 We also asked about the $21.02 balance he was questioning and the customer claimed he would have to call us back to discuss.  We have yet to hear from the customer.Please contact me with questions at ###-###-#### or email [redacted].  Thank you. Jeffrey T. H[redacted]National Service ManagerVector Marketing Corporation