Bastian Roofing, Inc.

DATE \@ "MMMM d, yyyy" June 20,
Revdex.com Serving
Central Virginia, Inc
Moorefield Park Drive
Suite
Richmond, VA
RE: Consumer
Complaint of *** ***
Account ***
*** *** *** *** *** (“Vehicle”)
Dear Sir/Madam:
Thank you for
sharing *** *** complaint and providing us the opportunity to respond Ms*** states that she has not received a
lien release despite making several requests.
I am happy to report that Ms*** has received the lien release and
has been given instructions on how to provide this lien release to her local
DMV to receive her title
I would like
to take this opportunity to apologize to Ms*** for any inconvenience she
has experienced and assure her that we have made every attempt to facilitate
her requests. Ms*** purchased this
Vehicle on January 22, 2011. She
subsequently paid her account in full on January 31, 2011, and on February 7,
a lien release was processed.
Subsequently, Ms*** requested a certified copy of the lien release
on March 15, 2016, May 23, and June 6, 2016. Our records reflect that for each request
from Ms***, a certified copy of the lien release was appropriately
requested in our system and the account was notated that a lien release was
processed and sent to the address provided by Ms***. The account record contains copies of each
lien release mailed
Our
investigation was unable to identify why Ms*** never received the lien
releases we mailed. In an
effort to ensure receipt of the lien release, we arranged for the document to
be sent overnight via *** to our Dealer Affiliate at the location nearest Ms
***. We have confirmed that this
release has been obtained by Ms***.
Further, our Titles Manager has provided Ms*** with instructions on
how to obtain her title from the TX DMV.
Thank you, again, for bringing this
complaint to our attention and for the opportunity to assist Ms***. If you need any additional information
regarding the above, please contact Jennifer A*** at *** *** ***
Sincerely,
Brent A***
*** *** ***
CarMax Auto Finance

September 10,
*** *** *** ***
"line-height:107%Times New Roman",serif">Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE:
*** ***
*** *** ** *** *** (“the Vehicle”)
Dear Mrs***,
Thank
you for forwarding the complaint received in your office from Ms*** regarding
her purchase of the Vehicle from CarMax of Los Angeles, CA (“CarMax”) on February
17th, At that time, Ms*** also elected to purchase a
MaxCare Extended Service Plan (“ESP”) for a term of months and until the
Vehicle exceeded 75,miles
CarMax
spoke to Ms*** on several different occasions about a no-start concern
on the VehicleCarMax was unable to duplicate the concern on June 26th,
CarMax has not had the opportunity to diagnose any additional repairs
with the Vehicle since that time
CarMax
replaced the battery in the reconditioning process prior to Ms***
purchase, and the part was installed with a warranty extended by the vendor
CarMax used to purchase the partAs was communicated to Ms*** on
August 11th, 2015, CarMax will continue to honor any remaining
concerns with the warranty which accompanies any completed repairMs
*** may also utilize her ESP for any additional or new service concerns
which may arise
CarMax
appraised and offered to purchase the Vehicle at the request of Ms*** on June 26th, 2015, with an offer of $22,Ms*** elected not to sell the Vehicle at that timeAs the Vehicle is well outside
the five day money back guarantee, CarMax declines to take return of the
VehicleIn the event Ms*** would like to sell the Vehicle, CarMax
would be happy to complete another appraisal offer
If
Ms*** has further questions, she may contact me directly at
*** ext***
Sincerely,
*** ***
Analyst, CarMax Customer Relations

Dear Mrs*** ***: Thank you for forwarding the complaint dated July 24, 2017, regarding the Vehicle purchased from the CarMax store located in *** ** (“CarMax”) on or about July 7, In the complaint, Mr*** *** states that CarMax should disclose all requested
information and take return of the Vehicle. CarMax’s records indicate that four days following this complaint (on or about July 28, 2017), Mr*** *** visited CarMax of *** ** regarding his concern and was provided with the documentation that he was seeking In addition, CarMax of *** ** also suggested that he visit their store again at a later time to follon any remaining concerns that he had with the Vehicle.As of today’s date, CarMax has not heard back from nor seen Mr*** *** regarding his remaining concern(s) but encourages him to reach out to Sales Manager, N*** C***, at (*** *** for any needed assistance at this time. CarMax appreciates the opportunity to respond to this complaint and considers this matter closed.Sincerely,N*** W***Analyst II, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action may not fully resolve my complaint. For your reference, details of the offer I reviewed appear below.CarMax returned vehicle with proper financing and no down payment to secure vehicleThe refund of the amount paid ($500) as the down payment on the transaction on January 12, has still not been returned to usCarMax has responded to my inquiry today that the refund should be delivered by the end of this week by February 5,
Regards,
*** ***

March 31, 2017
Re: *** *** *** ***
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Complaint ID: ***
*** *** ** *** (the “Vehicle”),
VIN:
Thank you for forwarding the complaint dated March 13, 2017, regarding
the Vehicle purchased from the CarMax store located in *** *** (“CarMax”)
on or about March 8,
In the complaint, *** *** *** describes concerns with the
first vehicle that she purchased from CarMax and shares her frustration with
expenses that she paid related to a supplemental inspection for the Vehicle, as
well as a missing SD card
Service records indicate that *** *** *** contacted CarMax
soon after purchase, regarding an inspection that she elected to have completed
on the Vehicle at the Lexus dealer service center, costing her $***At this
time, *** *** *** also shared with CarMax that the dealer service
center replaced the Vehicle’s missing SD card, a service for which she paid
$***Company records indicate that *** *** *** received a cash
reimbursement from CarMax for the SD card on or about March 11, 2017, after
sharing her repair invoice with the CarMax service center
*** *** *** returned to CarMax with the Vehicle for a
service appointment on or about March 16, During this visit, CarMax
addressed mechanical concerns for *** *** *** and returned the Vehicle
to her that same dayWhile *** *** *** was at this appointment, CarMax
informed her that they would not be assisting with the cost of her $***
supplemental dealer service center inspection, as this charge hadn’t been approved
by CarMax prior to her authorization at the dealer service center
However, after reviewing *** *** *** recent experiences
and the concerns that she had brought to CarMax’s attention, the Service
Manager contacted *** *** *** on or about March 22, 2017, to extend the
offer to reimburse her the full cost of the supplemental inspection, as an
extension of customer service*** *** *** shared her invoice with the
CarMax service center and the reimbursement documentation was submitted for
processing on or about March 31, *** *** *** is expected to
receive this reimbursement within 7-business days from the date of CarMax’s
response to her Revdex.com complaint
CarMax appreciates the opportunity to respond to this complaint
and considers this matter closed
Please contact me at ***, extension ***,
with any questions you may haveSincerely,
Kristina R***
Analyst, Executive Response Team

Thank you for forwarding the complaint
dated July 22, 2017, regarding the Vehicle purchased from the CarMax store
located in *** *** (“CarMax”) on or about December 2,
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal;tab-stops:171.85pt">In the complaint, Ms***
describes concerns regarding damage to the Vehicle that took place during the
transfer process, as well as completion of an alignment, paint work, and repairs
to the trunkMs*** also states that her rear windshield was damaged by
CarMax during a service appointment and notes that she has not yet received
reimbursement to have it tinted to match the Vehicle’s other glassMs***
requests that CarMax allow her to exchange or to take return of the Vehicle,
refunding her the full purchase price, as well as money she has paid towards
the car
CarMax’s records indicate that the
Vehicle arrived at CarMax on or about December 23, 2016, regarding an
alignment, as well as concerns with the trunk and rear bumperCarMax diagnosed
the concerns and ordered the appropriate parts to address the alignment concern
and bumper issueThe Vehicle returned to the service center on or about
January 9, 2017, when CarMax completed repairs to steering and suspension
components, as well as replacement of a rear bumper bracketDuring this
appointment, the Vehicle was also sublet to a body shop to complete repairs to
the trunkMs*** contacted CarMax’s Customer Relations department by
phone on or about January 13, 2017, regarding the previously noted issues, then
the Customer Relations Analyst and Service Manager helped schedule an additional
appointment for the VehicleMs*** was unable to attend this appointment
as scheduled, due to visiting the Department of Motor Vehicles to collect her
tags for the VehicleThis appointment was then rescheduled by Ms*** for
February 6, 2017, and moved a second time to March 7,
Ms*** brought the Vehicle to CarMax on or about March 7, 2017, then it
was sublet to a body shop for additional repairs to the rear of the Vehicle
Ms*** contacted the Customer Relations Analyst again by phone on or about
March 20, 2017, stating that the trunk was still not properly aligned and she
was concerned about her rear windshield being replacedBusiness records note
that CarMax *** Service Manager spoke to Ms*** by phone this same
day, offering her the option to have the trunk repair completed at a service
center closer to her home, as well as assistance by covering the expense of an
interior detail service and tinting of the rear windshieldIt is noted that
the Service Manager provided his direct contact information for Ms*** at
that time
After receiving the RevDex.com letter, a Sales Manager at CarMax *** called Ms***, then sent
her a detailed email after being unable to leave a voicemail for herAs
CarMax’s records indicate that Ms*** has not yet had an opportunity to
return the call or email, she is encouraged to do so at her earliest
convenienceWhile CarMax won’t be participating in the requested settlement,
they would appreciate a chance to speak with Ms*** regarding the
previously discussed offers or to assist with any questions that she has
regarding having the Vehicle appraised
CarMax appreciates the opportunity to
respond to this complaint
Please contact me at (***)***-***,
extension ***, with any questions you may have
Sincerely,
Kristina R***
Analyst, Executive Response Team

October 23,
*** *** *** ***
"line-height:107%Times New Roman",serif">Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE:
*** ***
*** *** *** (VIN: *** the “Vehicle)
Dear Mrs***,
Thank
you for forwarding the complaint received in your office from Mr*** regarding
his purchase of the Vehicle from CarMax of *** *** ** (“CarMax”) on May
15th, At that time, Mr*** also elected to purchase a MaxCare
Extended Service Plan (“ESP”) for a term of months, or until the Vehicle
exceeded 75,miles, with a deductible of $
Mr
*** brought the Vehicle to CarMax on October 21st, 2015, with a
concern that the engine would regularly turn off or not start entirelyCarMax
was able to duplicate this concern and recommended a battery replacement in
order to complete further diagnosisCarMax installed a new battery at no
charge to Mr*** and subsequently found that the Vehicle needed a new alternator
This concern was addressed and completed under the terms of Mr*** ESP
Mr*** picked up the Vehicle on October 23rd,
CarMax
is unable to guarantee that mechanical issues will not arise on the Vehicle
after sale; however, CarMax will gladly address any repair concerns that Mr
*** may have in the futureIf Mr*** has any further questions, he
may contact me directly at *** *** ***
Sincerely,
*** ***
Analyst, CarMax Customer Relations

January 11,
Devan Mann,
Operations Supervisor
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
Complaint ID: ***
*** *** (the “Vehicle”),
VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated December 23, regarding
the Vehicle purchased from the CarMax store located in Greenville, South
Carolina (“CarMax”) on or about March 3,
In her complaint, Ms*** describes concerns with her air
conditioning system, one of the windows, and the Vehicle not running, as well
as her appraisal offer and MaxCare Extended Service Plan deductibleMs***
requests that CarMax buy back the Vehicle at the amount owed to her finance
company
CarMax’s records indicate Ms*** worked with the service
department within her day warranty period, when concerns with the air
conditioning and a gasket were addressedService records also state that on a
second visit CarMax assisted by resolving a brake rotor concern at no cost to
Ms***CarMax’s records indicate the service department assisted by
replacing the brake pads at no cost to Ms*** after she expressed noise
concerns for her third service visitThe final service visit that CarMax has
on record lists a window regulator that was replaced under Ms***’s MaxCare
coverage
CarMax’s records indicate that an appraisal offer was completed
for the Vehicle on or about December 15, Factors such as mileage,
interior and exterior condition, and market trends can affect the appraisal
value. Records state that Sales Manager
Taylor *** connected with Ms*** around the time the appraisal was
completed to discuss her concernsWhile CarMax declines to purchase the
Vehicle for the amount owed, Ms*** is encouraged to connect with Taylor
*** by calling the store at 864-284-if she has additional questions
about the appraisal
CarMax appreciates the opportunity to respond to this complaint
Please contact me at (800)519-1511, extension ***,
with any questions you may have
Sincerely,
Kristina S***
Analyst, Customer Relations

May 26, 2017
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Re: *** *** ***
Complaint ID: ***
*** *** ** (the
“Vehicle”), VIN: ***
Thank you for forwarding the complaint
dated May 9, 2017, regarding the Vehicle appraised at the CarMax store located in
Oxnard, California (“CarMax”) on or about April 23,
In the complaint, Mr*** expresses
frustration with the written offer that he received from CarMax for the Vehicle
and also describes concerns related to vehicles he expressed interest inIn
the letter, Mr*** states that CarMax hit the back of the Vehicle with
another car and shares concerns regarding the events that followed this
accidentHe states that he does not request settlement and has submitted this
letter only for informational purposes with the Revdex.com
CarMax’s records state that the Sales
Consultant assisting Mr*** dropped him off at the Vehicle upon returning
from a test drive on or about April 23, Mr*** then started backing
the Vehicle out of the parking spot, towards a CarMax vehicle that had stopped
its motionCompany records indicate that the Sales Consultant driving the
CarMax vehicle sounded the car's horn to alert Mr***It is noted that Mr
*** did not stop reversing after hearing the horn, and proceeded to back the
Vehicle into the CarMax vehicleFollowing this incident, a CarMax Sales
Manager worked with Mr*** to exchange relevant information, then submitted
it to the appropriate parties, including the insurance company that CarMax has
coverage throughThe Sales Manager then followed up with Mr*** later this
same day, ensuring he understood that this matter would be handled by the
insurance companies for each partyRecords indicate that CarMax Oxnard has not
been in communication with Mr*** after that date
Mr*** is encouraged to
communicate directly with his insurance company regarding this concern
CarMax appreciates the opportunity to
respond to this complaint
Please contact me at ***,
extension ***, with any questions you may have
Sincerely,
Kristina R***
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did speak with one of the managers from *** ***She said that there is nothing she can do regarding this issueShe said that I signed the contract agreeing to send the money to my new finance companyThat part of the contract was not explained to meI was told that I should expect a check for the difference from *** FinancialI contacted *** and they said they do not issue checks back to their customersAnd if I want the difference, I should contact CarmaxThey have not received the difference as of June 14, It does not make any sense why *** has to received the differenceThey have nothing to do with me selling my car to CarmaxWhen I sold my car, the negotiation is between Carmax and myselfWhy couldnt they issue the check to me like the way they will do it if I did not purchase a car from themAll this experience from Carmax has been a hellI know its only $and some but for me that is a lotI cant believe a big company such as carmax would not even satisfy their customerIts a small amount compared to what you will be making from the car I soldAnd the money is rightfully mineI regret doing business with Carmaxi will share my experience with them to everyone I know
Regards,
*** ***

January 20, 2015 *** ***, Operations Supervisor Moorefield Park Drive, Suite 300Richmond, Virginia 23236 Re: Mrs*** ***Complaint ID *** *** *** (the “Vehicle”), VIN: *** Dear MrsMann: I am writing you in response to your letter dated
January 6, wherein you forwarded a complaint from Mrs*** ***, regarding the Vehicle purchased from the CarMax store located in Birmingham, Alabama (“CarMax”) on or about February 13, 2013. CarMax has revisited Mrs***’s concerns and has elected to reimburse her $for the difference that she paid out of pocket for the rental vehicle Mrs*** accepted CarMax’s offer of assistance and was provided a cash refund from CarMax’s Business Office for the above stated amount on or about January 16, 2016. CarMax appreciates the opportunity to respond to this complaint and considers this matter resolved. Please contact me at (804)747-extension *** with any questions you may have. Sincerely, Nekia W***Analyst, Executive Response Team

September
28,
*** ***, Operations ***
RE: *** ***
*** *** *** *** VIN: *** (“the Vehicle”)
Thank
you for forwarding the complaint received in your office from *** ***
regarding the Vehicle purchased from CarMax
of ***, ** (“CarMax”) on August
24, In the complaint Mr*** states that CarMax agreed to return
the Vehicle and issue a refund on the down payment, but is requesting
additional relief in the form of compensation for specialized plates, fuel and
time lost from work
After
Mr*** informed CarMax of some service concerns with the Vehicle,
CarMax offered to complete the needed repairs under the 30-Day Limited Warranty,
or to return the Vehicle, as a gesture of customer service. On or around September 26, 2016, Mr
***’s wife, who is the primary owner of the Vehicle, returned the
Vehicle, as an acceptance to CarMax’ gestureA refund check for the down payment
was overnight to the ***’s on September 27, 2016. Considering these details, and the fact that
CarMax offered this gesture outside of their 5-Day Money-Back Guarantee, CarMax
declines to offer the additional relief Mr*** requests
CarMax
appreciates the opportunity to respond to this complaint. If you have any additional questions or would
like to discuss this concern further, please contact me at 1-800-519-ext***
Sincerely,
Jennifer
L***
Analyst,
CarMax Customer Relations

Thank you for forwarding the complaint,
dated October 26, 2017, regarding the Vehicle purchased from the CarMax store
located in *** *** (“CarMax”) on or about October 6,
In
the complaint, Mr*** describes a delay in CarMax processing the return of
the Vehicle and requests that CarMax complete the return and provide a full
refund for the Vehicle
According
to CarMax records, the General Manager of CarMax *** *** spoke with Mr
*** about the aforementioned concernsOn or around October 30, CarMax
completed a return of the VehicleAt that time, Mr*** purchased another
vehicle from CarMax
CarMax
appreciates the opportunity to respond
to this complaint and considers this matter closedPlease contact me at (***) ***-***,
extension ***, with any questions you may have
Sincerely,
Jennifer L***
Analyst, Executive Response Team

July 10,
2015 Revdex.com Serving
Central Virginia, Inc
Moorefield Park DriveSuite 300Richmond,
VA 23236 RE: Consumer
Complaint of *** ***
Retail Installment Contract Dated 01/12/2012 *** *** *** *** *** *** *** Account NoXXX5544 Dear
Sir/Madam: Thank
you for sharing Ms*** complaint and providing us the opportunity to
respondMs*** is unhappy that she was reported days late on a
payment and would like to have that reporting removedMs*** is also
upset that she did not receive the requested reminder emails or coupon books
for her accountUpon receipt of Ms*** account I researched this
matter further Ms
*** payment is due on the 26th of each month per the Retail
Installment Contract that she executed on January 12, which I have
attached for your referenceShe is a registered web user which means that she
receives automatically generated email reminders when her payments become past
dueCoupon books are sent out to our customers at account origination and
annually thereafter unless additional books are requested by the customer Ms
*** had a payment due on April 26, that went days past due which
resulted in the day late reporting she references in her complaintWe made
multiple attempts to contact Ms*** regarding this payment including
phone calls, three past due emails, a dunning letter and a strict compliance
letterOur records also indicate that Ms*** annual coupon book for
was sent out to the address we have on file for her on January 9,
Ms*** requested an additional coupon book on June 18, which we also
sent to the address on file. Upon
receipt of this complaint, we have again carefully reviewed the information we
are furnishing to the consumer reporting agencies and we have confirmed that
the information we are furnishing is accurate.
We are sorry that we are unable to provide Ms*** with the relief she
seeks; however, we will continue to report her tradeline as disputed. We,
again, thank you for bringing this matter to our attention and affording us the
opportunity to provide this explanation.
If you have any questions or concerns, please feel free to contact me at
***, extension ***. Sincerely, *** ***ParalegalCarMax
Auto Finance *** *** ***Enclosure

June 11,
*** ***
Revdex.com
Moorefield Park Drive Suite
Richmond, Va.
Re: Mr*** ***
Dear Mrs***,
Thank you for forwarding the complaint
received in your
office from Mr*** *** regarding the *** *** ***, VIN
***(the “Vehicle”) that he purchased on or about
November 3, from the CarMax store located in Inglewood,
California. In this complaint
Mr*** is requesting compensation for repair, towing,
parts, cab cost, and punitive damages
According to our records, on or about March 25, 2015, Mr
*** had a concern that the clutch on the Vehicle was slipping. After diagnosis it was determined that the
clutch had burnt out and required replacement.
At this time, Mr*** had owned the Vehicle for about months and
was well outside of the CarMax Limited Day Warranty Period. Although Mr*** purchased the Maxcare
Extended Service Plan, this would not be a covered repair as it is deemed to be
a wear and tear item and therefore excluded from coverage under the terms of
the MaxCare Plan
CarMax appreciates the opportunity to respond to this
complaint, and declines settlement request as set forth in this complaint
Please call me at *** ***, extension ***, if you
have any questions
Sincerely,
*** ***
Analyst, Customer Relations

July 1,
*** ***
Revdex.com
Moorefield Park Drive Suite
Richmond, VA
*** *** *** ***
*** *** ***
Thank you for forwarding the complaint *** received in
your office from *** *** *** regarding the ***
*** *** *** (the “Vehicle”) that was purchased on or about March 1,
at the CarMax store located in Omaha, Nebraska (“CarMax”). At the time of sale, *** *** purchased
the MaxCare Extended Service Plan (“MaxCare”) good until 150,miles or
months, whichever occurs first. In this
complaint Miss *** is requesting for CarMax to fix the Vehicle’s air conditioning
system at no cost to her
According to our records, CarMax has been in communication
with Miss *** about her concerns
CarMax has an appointment set for Miss *** for July 7,
at 8:00am, and as a good will gesture is offering a loaner vehicle while
diagnosis and repairs are made provided that Miss *** can provide proof of
insurance coverage for the loaner vehicle.
CarMax is also offering to pay $toward the deductible of the MaxCare
claim submitted as the settlement request as set forth in the complaint
CarMax appreciates the opportunity to respond to this complaint.
Please call me at *** ***, extension ***, if you
have any questions
Sincerely,
*** ***
*** *** ***

October 15,
*** *** *** ***
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** ***
Complaint ID: ***
*** *** *** ** (the “Vehicle”),
VIN: ***
Dear Ms***:
Thank you for forwarding the complaint dated September 29, regarding
the Vehicle purchased from the CarMax store located in Charlotte, North
Carolina (“CarMax”) on or about May 23,
CarMax’s records indicate that the following mechanical concerns were
addressed on the Vehicle during the 30-day warranty period: power port fuse
replacement, two fuel level sensors replaced, and left rear door actuator
replaced. These repairs were completed
at no charge to Ms***s. The service
records also state that the Vehicle was brought in for transmission repairs on
or about February 23, 2015. CarMax’s
records indicate these repairs were completed by *** Transmissions &
Total Car Care and were covered by Ms*** MaxCare Extended Service
Plan. Service records indicate the
Vehicle was brought to CarMax service for related transmission concerns on or
about August 31, and repairs were completed under *** warranty at no
charge to Ms***. As a goodwill
gesture, the $diagnostic expense for this repair was not charged to Ms
***s. CarMax’s records also list the
Vehicle’s battery and left rear tire pressure monitoring system have been
addressed by the service team since the date of purchase
CarMax’s records show an appraisal was completed on the vehicle on
or about September 28, 2015. The
appraisal notes indicate that the mileage, condition of vehicle, and impact damage
incurred after purchase affected the appraisal offer
CarMax’s records indicate the Vehicle was operating as designed
when last serviced on or about September 11, 2015. CarMax will not be participating in
replacement of the vehicle, as requested by Ms***s. CarMax welcomes Ms***s to return for a
second appraisal after the impact damage to the Vehicle has been repaired
CarMax appreciates the opportunity to respond to this complaint
Please contact me at *** *** extension *** with any questions you may have
Sincerely,
*** ***
*** *** ***

October 6,
*** *** *** ***
"line-height:107%Times New Roman",serif">Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE:
*** ***
*** *** *** *** *** *** ***
Dear Mrs***,
Thank
you for forwarding the complaint received in your office from Mr*** regarding
his purchase of the Vehicle from CarMax of Winston-Salem, NC (“CarMax”) on February
12th,
A
review of CarMax’s records indicates Mr*** brought the Vehicle to CarMax
on September 10th, 2015, with a concern of erratic transmission
shiftingCarMax was unable to duplicate the transmission concern at the time
of diagnosis; however, a transmission related computer code was foundAs a
result, CarMax referred Mr*** to *** as the Vehicle was still covered
under the manufacturer’s powertrain warrantyNo code was reset by CarMax at
that time
CarMax
would be happy to diagnose any present repair concerns on the VehicleIf Mr
*** would like to sell the Vehicle, CarMax will gladly complete an
appraisal offer at any timeCarMax declines to take return of the Vehicle
In the event Mr***
has any further questions, he may contact me directly at *** *** ***
Thank you for providing
CarMax the opportunity to respond to this matter
Sincerely,
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
please reopen this case, we are currently trying to figure out tax and titleThey sent the wrong information for my titling information, stating that the car was sold at 70,008K on the ODO but it was actually bought with 7,MilesI have made several trips to and from Clinton County, Also in the bill of sale they didn't include my trade in which didn't allow me to have the tax creditSo now I am currently driving on expired tags. Thank you very much for your time, *** ***

January
20, 2016*** ***, Operations Supervisor
Moorefield Park Drive, Suite 300Richmond,
VA 23226RE: *** ***VIN: ***
C*** *** LT (the “Vehicle”)Dear Mrs
***, Thank you for forwarding
the
complaint received in your office from *** *** regarding the Vehicle
purchased from CarMax of Southlake, GA (“CarMax”) on September 17, 2015. In her complaint, Ms*** states that the
Vehicle had rusted rotors and low brake pads.
On January 12, a manager spoke
with Ms*** about a brake concern and related repairs. The manager requested that Ms*** email
him copies of invoices for brake repairs.
As of January 21, CarMax has not received any invoices from Ms
***CarMax is happy to review these invoices as soon as Ms*** provides
them Ms*** also states that she paid
for Georgia tags at the time of purchase.
Ms*** states she paid for them again when she later visited the
Atlanta Tag Office. Ms***s states
that she contacted CarMax about this and requested a refund. On January 21, a manager called Ms
*** to request copies of receipts so CarMax can issue a refund. Once Ms*** provides the receipts, CarMax
will mail a refund check to her. If Ms*** has any additional
questions, she may contact me at 1-800-519-ext***.Sincerely,Jennifer
***
Analyst,
CarMax Customer Relations