Bastian Roofing, Inc.

Dear Mrs*** ***:
Thank you for forwarding the complaint
dated March 1, regarding the Vehicle purchased from the CarMax store
located in *** *** *** (“CarMax”) on or about February 25,
In the complaint, Mr*** states
he was informed at the time of sale that CarMax could assist with processing
for his registration, tags, and insurance through the *** *** *** *** (***)He states that CarMax then informed him that the Vehicle
did not have a valid insurance policy when he tried to obtain a rental car
during his second service appointmentMr*** requests that CarMax
reimburse him up to $*** for his insurance violation fees
Mr*** received and signed
CarMax’s Motor Vehicle Purchase Contract at the time of saleThis document
states, “Liability insurance is not included in this ContractYou attest that
you currently maintain or have arranged for at least the minimum motor vehicle
liability insurance required by state law with the insurance company identified
by you below.” Mr*** provided details for his auto insurance policy on
this documentMr***’s Motor Vehicle Purchase Contract, as well as the
receipt from the ***, list charges for the Vehicle’s title and registration
fees, which CarMax submitted appropriately
Mr*** spoke with managers at
CarMax *** *** about this starting on February 28, After
researching Mr***’s concerns, CarMax shared with him that they would not
be participating in the requested reimbursementShould Mr*** have any
unaddressed questions at this time, he is encouraged to contact *** *** *** ** ***, so CarMax can ensure he has the information he needs
CarMax appreciates the opportunity to
respond to this complaint and considers this matter closed
Sincerely,
Kristina R***
Analyst, Customer Relations

Dear Sir/Madam:Thank you for sharing Mr*** *** complaint and providing us with the opportunity to respondMr*** claims that we violated the Service members Civil Relief Act (SCRA) by repossessing and selling his vehicle without first obtaining a court orderWe disagree.We recovered
Mr*** vehicle from a tow yard on January 8, Mr*** vehicle was towed because it was abandoned on the street with a flat tireBefore we sold Mr*** vehicle we provided him with all the required notices and confirmed through the *** ** *** *** database that he did not qualify for SCRA protectionThe *** database clearly showed that Mr*** was already on active duty when he purchased his vehicleGiven these facts, we cannot provide Mr*** the relief he is seeking.Thank you, again, for bringing Mr*** complaint to our attentionIf Mr*** has any further questions or concerns regarding our explanation, he is welcome to contact me by eat *** or by email at *** * ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

August 18, 2015*** *** *** ***Revdex.comMoorefield Park Drive, Suite 300Richmond, VA 23236RE:
*** *** *** *** *** *** *** ***Dear Mrs***, Thank
you for forwarding the response received in your office from Mr*** regarding
his purchase of the Vehicle from CarMax of Frederick, MD (“CarMax”) on April 20th,
In his reply, Mr*** reiterated service concerns with the Vehicle and disputed information in
CarMax’s original response.CarMax spoke with Mr
*** on August 17th, and promptly sent service coupons per
his requestCarMax would be glad to
diagnose any additional service concerns that Mr*** may presently have
Additionally, CarMax guarantees each prior repair with a 6-month, 6,000-mile
warranty; Mr*** may exercise this guarantee upon the return of any
concerns that CarMax previously addressed within the repair for warranty Thank
you kindly for providing CarMax the opportunity to respond to this matter.Sincerely,*** ***
*** *** *** ***

I had an incredibly negative experience with the CarMax ***, ** locationThe car I purchased was poorly re-conditioned prior to be placed for saleAs part of the purchase, they agreed to new tires and remove some white "road paint" that had splattered on the carI brought the car in for
service was a service rep was incredibly rude and condescending, basically saying that sales had lied and was refusing to do the workI pressed for a manager, showed that I had the agreed work in writing and ultimately they agreed to do the workWhen they returned the car, they had damaged the paint significantlyAt first they stated "it was like that when you brought it in." I reminded him that I had HD photos from the day I bought the car and could prove it wasn'tAfter much debate, they agreed to repaint the damaged area but I refused to do any more business with ***, so I scheduled the work with ***Shortly after, the check engine lights came onWhen I scanned with and OBD reader I found that the codes had been previously cleared on the date corresponding to the CarMax "Inspection" certificate in the glove boxSo CarMax bought the car, cleared the codes, and put it on the lot for saleThe fender was repainted by a third party in in ***, but had to be re-painted due to poor workmanshipThe mechanical issue was fixed, but had to be brought back for the same trouble codesI spent nearly *** with CarMax, and in the nearly two months of owning my car it's been in my possession for less than * weeksThe car is still being "diagnosed" and I'm still making payments on car that's not in my possessionI thought the no-haggle experience of CarMax would save me trouble, in the end buying from CarMax has given me nothing but headaches

March 25,
Revdex.com
Serving Central Virginia, Inc
Moorefield Park Drive
Suite
Richmond,
VA
RE:
",sans-serif>? Consumer Complaint of *** ***
Dear
Sir/Madam:
Thank you for sharing *** ***’s complaint and
providing us the opportunity to respond.
In sum, Ms*** claims that her September payment was not over
days past due as reflected on her credit file. After a careful review of Ms***’s account,
we disagree.
Our records reflect that we received Ms***’s September
payment (which was due on September 9th) on October 10, 2015. At this time, Ms***’s account was
days past due contrary to her assertion in her complaint.
Though the credit information being disputed by Ms***
is accurate, we believe that the unique circumstances of her case (which is
further elaborated below) justify the deletion of the credit information in
question
In the interest of customer service, we typically inform
customers that are experiencing some difficulty in making a payment that, to
avoid negative credit information reporting, they must make the payment on or
before their next due date. It appears
that Ms*** was attempting to make the September payment on her next
due date - October 9th.
Unfortunately, due to time zone differences, the payment that Ms***
made on October 9, 2015, at 11:PM, Standard Time, was received (according to
our records) on October 10, 2015, at 12:AM, Eastern Time. As a result, our reporting accurately reflected
that Ms***’s account was over days past due when she made her September
payment
We have
requested the national credit reporting agencies to delete the negative
credit information associated with Ms***’s September payment. It may take up to days for this update to
reflect on Ms***’s credit file
Thank
you, again, for bringing this complaint to our attention and for the
opportunity to provide this explanation.
If you have any questions or concerns regarding this matter, please contact
Curtis Potts at (770) 792-4750, extension ***
Sincerely,
Brent A***
Operational Compliance
Manager
CarMax Auto Finance
cc: ***
***

Thank you for sharing *** ***'s complaint and providing us the opportunity to respondMrs*** states that she has had difficulty retitling her vehicle in Indiana after her relocation from GeorgiaShe is concerned that we sold her a vehicle without a titleFirst, I can assure Mrs
*** that we do have a title for her vehicleAlso, I am happy to report that the *** *** ** *** *** (***) sent us a paper title on March 8, 2017, which we received on March 16, We immediately sent the paper title via overnight *** to the Indiana Bureau of Motor Vehicles (***) so that Mrs*** can complete the retitling process.I would like to take this opportunity to explain the delayMrs*** purchased the vehicle on September 17, as a Georgia residentThe GA *** participates in the Electronic Liens on Title (EL T) program, which provides paperless vehicle titlesThe GA Electronic Lien was recorded on October 6, On November 14, 2016, we received a retitling request from Mrs*** stating that she relocated to IndianaIn order to process the retitling, the IN *** requires that we send them a paper title To that end, on November 14, we sent a request to the *** *** ** *** *** (***) requesting a paper copy of the titleFor reasons unknown, we did not receive the paper titleOn December 16, 2016, we requested a duplicate title from the GA ***Instead of sending us a paper title, the GA *** rerecorded our electronic lien, which was perfected on February 3, There is no explanation for these delays by the GA ***On March 6, 2017, we, again, requested a duplicate titleThe GA *** does not offer a rush option, so we received the paper tile on March 16, We immediately sent the paper title via *** (#***) and the Indiana *** received it March 17, 2017.We apologize to Mrs*** for this delay and the inconvenience this has caused herWhile the delay was not related to our processes, we should have been more diligent in following up on our requests to the GA ***For that, we again offer our sincere apologyMichelle F*, Titles Manager, has advised Mrs*** that if she provides receipts for the two extensions granted by the IN ***, we will reimburse herShe can contact Michelle F* directly at *** *** to discuss reimbursement.Thank you, again, for bringing this complaint to our attention and for the opportunity to assist Mrs***If you need any additional information regarding the above, please contact Jennifer A*** at *** *** ***

June 5,
*** ***
Revdex.com
Moorefield Park Drive Suite
Richmond, VA
*** *** *** ***
*** *** ***
Thank you for forwarding the complaint *** received in
your office from Mr*** *** regarding the ***
*** *** *** (the “Vehicle”) that was purchased on or about May 14, from
the CarMax store located in *** *** *** (“CarMax”) and financed
through *** *** *** (“***”).
In this complaint, Mr*** is requesting a refund of the down
payment of $1,500, the transfer fee of $and an auto insurance down payment
of $323. Mr*** has requested that
the CarMax inquiries be removed from his Credit Bureau reports and an apology
When purchasing the Vehicle, Mr*** advised CarMax he was
employed full time with his current employer since 2012. The date after purchase, *** contacted CarMax
and requested additional proof of income from Mr*** as the paystub
provided did not show full-time hours or employment longer than months. CarMax contacted Mr*** to obtain a W
form showing his length of employment and full-time hours. CarMax was provided with a letter from Mr
***’s employer and that information was faxed to *** on May 18, 2015. *** advised CarMax this letter was
insufficient documentation to fund the loan and on or about May 22, Mr
*** agreed to return the Vehicle.
The Vehicle was returned by Mr*** on May 27, Funding
decisions are made by our in-house lenders and CarMax is unable to control or
amend those decisions.
The down payment refund of $1,was sent via *** to Mr
*** on June 2, with tracking number *** and was delivered on
June 3, to his home address. Mr
*** paid a transfer fee for the relocation of the Vehicle from Laurel,
Maryland to East Haven, ConnecticutWhile policy states this fee is nonrefundable,
CarMax has refunded this fee to Mr*** as a gesture of customer
service. The check for $will be sent
via *** to Mr*** on June 5, with tracking number *** and
is scheduled for delivery on June 9, In reference to Mr***’s request that he
be refunded for his auto insurance down payment, active auto insurance was a
requirement of the purchase by Connecticut state law as well as the loan
contract and will not be reimbursed by CarMaxMr*** may want to contact
the insurance company to advise he no longer has the Vehicle and inquire about
a refund for unused premiums.
In reference to concerns with his Credit Bureau, Mr***
can reach *** directly at ***. As the loan was never funded, it should not
appear on Mr***’s credit report.
The inquiries CarMax ran when Mr*** was applying for a loan are
legitimate inquiries, and cannot be removed
CarMax considers the settlement request as set forth in the
complaint resolved
CarMax appreciates the opportunity to respond to this
complaint.
Please call me at *** ***, extension ***, if you
have any questions
Sincerely,
*** ***
*** *** ***

June
15,
Via Electronic Mail
*** *** *** *** ***
Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
*** *** ***
*** *** ***
I am
writing in response to your letter which forwarded the complaint of *** ***
On March 21, 2015, Mr*** purchased a *** *** *** *** ***
(the “Vehicle”), from the CarMax of *** *** *** In his complaint, Mr*** is requesting
that CarMax send a refund of $for the reimbursement of a key fob that he
purchased.
CarMax
regrets the delay in the reimbursement. CarMax
has issued a check for $on 6/8/15.
The check was mailed USPS directly to Mr***. CarMax appreciates the opportunity to respond
to this complaintIf you have any questions, please call me at *** *** ***
Sincerely,
*** ***
*** *** ***

Thank you for sharing *** *** *** complaint with us and for the opportunity to provide this explanationMs*** is disputing the accuracy of our tradeline information on her credit fileSpecifically, Ms*** claims that we repossessed her vehicle once, however, our tradeline
information reflects that it was repossessed twice.We agree with Ms*** that we only repossessed her vehicle onceHowever, we disagree that our tradeline information reflects that her vehicle was repossessed twiceIn fact, as a matter of policy, we do not reflect repossessions on our tradelinesAs part of our investigation into Ms*** complaint, we obtain (from the national credit reporting agencies) a summary report of our tradeline information on Ms*** credit fileAs expected, it does not reflect that we repossessed Ms*** vehicleIf Ms*** would like to see a copy of these reports, she should contact Sarah E*** at ***, extension ***.In the meantime, we thank you again for bringing Ms*** complaint to our attentionIf you have any questions or concerns regarding this matter, please do not hesitate to contact me directly by phone at *** or by email at *** * * *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11110227, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The check engine light issue was presented at the time of checking the car in for service. The attendant did not add this to the list of issues. It is not good business to have a car returned by tow truck after service without owning the problem. We will never use Car max again for future car repairs, for buying a used car and certainly not for referring anyone who wants a reliable, safe car to drive.
Regards,
*** ***

February
19,
*** ***, Operations Supervisor
Moorefield Park Drive, Suite
Richmond,
VA
RE: *** ** ***
VIN: *** *** *** ** (“the Vehicle”)
Dear Mrs
***,
Thank you for forwarding the
complaint received in your office from Richard *** regarding the Vehicle
purchased from CarMax of Buena Park on November 29, (“the Vehicle”). In his complaint, Mr*** states the
Vehicle was in a prior accident, which negatively affected the appraisal value of
the Vehicle
CarMax utilizes AutoCheck, an
independent vehicle history provider, to supply vehicle history reports to
customers. CarMax records indicate an AutoCheck
report, showing no prior accidents, was provided to the primary applicant at
the time of sale. Although CarMax was
not aware of this, an accident was reported to CarFax on January 13, 2012. According to CarMax records, the vehicle
title is in line with CarMax’s Clean Title Guarantee
Mr*** states that the prior
accident negatively affected the appraisal value of the Vehicle. According to CarMax records, the accident
history did not affect the appraisal value of the Vehicle
Mr*** requests a refund for the
Vehicle and the value of the trade-in.
CarMax is unable to meet this request as the Vehicle is outside CarMax’s
5-Day Money Back Guarantee. CarMax has
completed another appraisal on the vehicle, and would be happy to purchase the
Vehicle, should Mr*** and the primary decided to sell it
Mr*** also states a concern
related to the ownership transfer of the trade-inOn February 19, 2016, CarMax
confirmed that the vehicle is no longer titled and registered to Mr*** and
the primary
If Mr*** has any additional
questions, he may contact me at 1-800-519-ext***
Sincerely,
Jennifer ***
Analyst,
CarMax Customer Relations

February 21,
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal;tab-stops:center 3.25in">*** *** *** ***
Re: *** *** ***
Complaint ID: ***
*** *** *** (the “Vehicle”),
VIN: ***
Thank you for forwarding the complaint dated February 6, regarding
the Vehicle purchased from the CarMax store located in *** ** (“CarMax”)
on or about November 6,
In the complaint, Ms*** expresses concern with the price she
purchased the Vehicle for, as well as an oil leak concernShe requests that
CarMax take back the Vehicle that she purchased, refunding the full purchase
amount
CarMax’s records indicate that the Vehicle was in for a service
appointment on or about November 8, for an oil leak concern, as well as to
diagnose issues with the Vehicle pulling to the left and squeaking when going
over bumpsWhen looking into the oil leak concern, the service department
found only oil residue and determined that no repairs were needed at that time
The squeaking was also checked and the Vehicle was noted to be operating as
designedThe service team re-centered the Vehicle’s steering wheel to address
the pulling concernCarMax completed a 4-wheel alignment on the Vehicle on or
about November 21, and replaced the wiper blades on or about November 29,
These repairs were completed at no cost to Ms*** under the Vehicle’s
30-Day Limited Warranty
Following these repairs, service documentation lists that CarMax
then assisted by covering Ms*** $*** MaxCare extended service plan
deductible twice for repairs completed on the Vehicle at the *** dealer
service center, for a total of $***CarMax’s records state that Ms*** husband visited CarMax on or about February 2, to have the Vehicle
appraisedDuring this appointment, he received a written offer of $8,700,
valid for days
Ms*** contacted the CarMax Customer Relations team by phone on
or about February 17, to voice her concernsDuring these conversations,
she inquired about options for a full return of the Vehicle, an adjusted
appraisal price, and a discounted price for another CarMax carAfter
researching her concerns, CarMax confirmed for Ms*** that they would not be
participating in these optionsMs***, however, was presented with the
option to return for an additional appraisal (as her previous written offer had
expired)Ms*** is also encouraged to continue communicating with the
Columbia service team at *** (option *) for any additional service
questions or concerns that she has
CarMax appreciates the opportunity to respond to this complaint
and considers this matter closed
Please contact me at ***, extension ***,
with any questions you may haveSincerely,
Kristina S***
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details of this offer (synopsis) is inadequate CARMAX made me, the customer, go to Mercedes to get the original build list according to VIN when the buyer (John) stated he needed something concrete to see what was a "fair" option to me Next, when the build list was delivered to him from Mercedes and stated MORE options were not available on this car according to it, CARMAX and their representatives (employees) lied and said these items could have been removed from this car The offer of $off the list price for being over-optioned wasn't enough because clearly, with the invoice and the other VINs I listed in the complaint, another car, SAME TYPE/SAME OPTIONS, was listed at CARMAX for $below So, they are well aware that these cars are priced differently It was an oversight on their management, an oversight on their buyer and an egregious ploy to downplay the scenario I will not be doing business with them ever again, nor will I refer anyone to them I continue and stand by my complaint as they are standing by their unwillingness to reduce the price to a fair and acceptable term
Regards,
*** ***

March, 29, 2017
Re: *** *** ***
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Complaint ID: ***
*** *** *** (the “Vehicle”),
VIN: ***
Thank you for forwarding the complaint dated April
3, 2017, regarding the Vehicle Ms*** sold to the CarMax store located in
*** *** *** (“CarMax”) on or about March 19,
In the complaint,
Ms*** states that the title of the Vehicle was never transferred out of
her name; which resulted in her receiving a letter from *** *** stating
that she would need to pay a fine to have the car releasedMs*** shares
that she contacted CarMax in mid to late 2016, to submit documentation to *** *** stating she had sold the Vehicle to CarMax and states that she was
assured that this matter would be taken care ofOn or about March
31, 2017, Ms*** attempted to update the Vehicle’s tag and was informed
that *** *** had enforced a lien on her license, due to unpaid feesDuring
Ms*** conversation with the Customer Relations associate mentioned in
the complaint, she requested that CarMax submit the correct documents to
*** *** and provide her with documentation proving that the lien is no
longer on her license or return the Vehicle in the condition that it was sold
to CarMax in
According to the
CarMax Tickets and Towing department, the correct documentation was sent
priority overnight to both the towing agency and the DMV, on or about April 3,
Ms*** has been copied on both of the letters sent and will be
receiving copies for her records via regular mailCarMax has also sent Ms
*** the Vehicle’s updated registration via FedEx on or about April 3,
CarMax considers this matter resolved and appreciates the
opportunity to respond to this complaint
Please contact me at *** extension ***,
with any questions you may haveSincerely,
Gabrielle P***
Analyst, Executive Response Team

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

February 14, *** *** *** ***
Re: *** *** ***
Complaint ID: ***
*** *** *** (the “Vehicle”),
VIN: ***
Thank you for forwarding the complaint dated February 1, regarding
the Vehicle purchased from the CarMax store located in *** *** *** (“CarMax”)
on or about June 24,
In the complaint, Ms*** states that she recently had to
pay $*** to replace the Vehicle’s spare key as a result of it not being
programmed correctly at the time of saleShe requests that CarMax reimburse
the amount she paid for this repair
Service records indicate that a spare key was ordered and
programmed for the Vehicle by a locksmith vendor, *** ***, during CarMax’s
rigorous renewal process, which started on or about May 16, CarMax then
provided Ms*** with her primary key and this spare key at the time of
saleMs*** did not make CarMax aware of any concerns with this spare
key until on or about January 31, 2017, outside of the 30-Day Limited Warranty
period for the VehicleCarMax scheduled an appointment for Ms*** this
same day, at which time a member of the service team shared pricing with her for
both key reprogramming and replacementCarMax’s records note that Ms
*** agreed to these charges during this conversationAfter *** ***
confirmed that the spare key would, in fact, need to be replaced, Ms
*** received a loaner vehicle as a gesture of customer service due to
her immediate transportation needs
Upon partnership during these repairs, *** *** let CarMax know that
the key submitted by Ms*** was not the key that they had programmed
for the Vehicle in May The key that *** *** programmed for the Vehicle (prior
to the time of sale) is the second key that CarMax provided Ms*** upon
purchaseTherefore, both CarMax and *** *** are unfamiliar with the second
key presented to them by Ms*** upon arrival for her appointment
During CarMax’s final appointment checall to Ms*** on
January 31, (to confirm that the repairs were complete), she stated that
she did not feel that she should be responsible for the charges she had
previously authorizedShe also shared that she would speak with a manager upon
picking up the Vehicle that dayWhen Ms*** arrived at CarMax to
collect the Vehicle, she was twice offered the opportunity to speak with the
Service Manager, which she declinedCarMax assisted with a portion of the
repair cost (***) as a gesture of goodwill and Ms*** paid the
remaining repair balance of $***
As the key that Ms*** reported as her spare is not the key
that was provided for her at the time of sale, CarMax will not be participating
in the requested reimbursement in the amount of $***
CarMax appreciates the opportunity to respond to this complaintPlease contact me at ***, extension ***,
with any questions you may haveSincerely,
Kristina S***
Analyst, Executive Response Team

Thank you for forwarding the complaint received in your
office from Mr*** *** regarding the Vehicle purchased from CarMax of *** *** ** (“CarMax”) on or about January 1,
In the complaint, Mr*** describes service concerns
related to the Vehicle’s fuel pump and
check engine light. As a result of these concerns, Mr***
requests that CarMax provide compensation for him paying three $*** deductibles
According to CarMax’s records, the Vehicle was scheduled for
service on or about February 27, however Mr*** elected to not attend
the appointment as previously scheduledBeyond this appointment, CarMax was
unaware of any additional concerns with the Vehicle’s fuel pump or check engine
light prior to Mr*** reaching out on or about July 13, to schedule
an appointmentDuring this appointment, CarMax completed ***
recommended 40k mile service maintenance, carbon clean, and replaced spark
plugs per the request of Mr***These items were not covered under Mr
***’s Extended Service Plan, so he did not pay a repeat deductible during
this visit
On or about July 24, 2017, the Vehicle returned to CarMax
for serviceDuring this visit CarMax inspected the vehicle and reset Mr
***’s check engine light at no cost to him
Due to the information above, CarMax will not be providing
the resolution that Mr*** requestedAs a gesture of goodwill, CarMax has
offered to reimburse for half the cost of a carbon clean service if Mr***
would like to have that completed at *** directly
CarMax appreciates the opportunity to respond to this
complaint. If you have any additional
questions or would like to discuss this concern further, please contact me at
1-800-***-*** ext***
Sincerely,
Kaitlyn C***

February 10, Revdex.com Serving Central Virginia, Inc
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
12.0pt"> RE: *** *** Complaint Complaint
ID: ***
Thank you for sharing Mr*** ***’s complaint and providing us
with the opportunity to respond. We are
pleased to inform you that, after corresponding with Mr***, we have resolved
the complaint to his satisfaction.
For background, Mr*** alleges that he made a late payment because
he never received his monthly statement.
Our records, however, indicate that we mailed it to his home
address. Nevertheless, as a matter of
customer service, we have waived Mr***’s late fee and this adjustment should
be reflected in his next monthly statement
If Mr*** has any further questions or
concerns regarding our explanation, he is welcome to contact me by phone at
* *** or by email at ***. Thank you for bringing Mr***’s complaint to our attention. If you need any additional information,
please do not hesitate to contact me directly at the contact information
provided above
Sincerely,
Brent A***
Operational Compliance Manager
CarMax Auto Finance

August 24,
*** *** *** ***
"line-height:107%Times New Roman",serif">Revdex.com
Moorefield Park Drive, Suite
Richmond, VA
RE:
*** ***
*** *** *** *** *** (“the Vehicle”)
Dear *** ***,
Thank
you for forwarding the complaint received in your office from Ms*** regarding
the sales tax on her vehicle from CarMax of *** ** (“CarMax”) on August 5th,
CarMax attempted to reach
Ms*** to discuss her concerns on multiple occasionsEach attempt rendered
no response from Ms*** on this issue
CarMax declines to
participate in payment of the sales tax due, as this is the responsibility of
Ms***Additionally, Ms*** must pay sales tax to the state of New York
for the Vehicle before the license plate and registration will be provided
In an effort of customer
service, CarMax offers Ms*** a discounted rate on an extended service plan
for the Vehicle and also financial reimbursement for the inconvenience
Thank
you kindly for providing CarMax the opportunity to respond to this matterIf
Ms*** has further questions, she may contact me directly at ***,
ext***
Sincerely,
*** ***
Analyst, CarMax Customer Relations