Bay Ridge Nissan, Inc.

Revdex.com:At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I lease a pathfinder from the dealership. I show them my initial payment when I leased a highlander 3 years ago and they initially charged me the same amount - 5,400 including down payment, taxes, title and registration. The amount should not be the same since the money down for this deal is 600 dollars less. When I question the charge, the [redacted] claimed that the computer is not his and he didn't put in those figures. Then I started question every charge, I came up with 4,450 with the 2,399 down, tax, title and registration. Dealership total is 4,700 but the sale person, the [redacted] and the sale manager cannot explain the extra charge of 250. I left with the car because it is not a significant amount but wanted to report this dealership as unprofessional and unethical.

I believe the extra 250 could be a few things, the gap insurance (for a lease) which the [redacted] claimed is free even after I repeatably question about the charge on gap insurance. There is an extra accessory in the car which is not advertises by Nissan USA. These are my educated guesses. If they are upfront and told me about these charges, it would have been fine. The fact that I caught them overcharging and they kept denying their actions made me understand that this is a dishonest dealership.

Thank you.

Beware fellow customer. Try to avoid this dealership if you can.Desired Settlement: Explanation of all charges and stop lying.

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted]. I filed a complaint with Nissan USA as well. Nissan USA contacted the dealership and asked the dealership to contact me but the dealership didn't.Sincerely,[redacted]

Review: On Monday, August **, 2015, my fiancée went into the dealership inquiring about a 2011 Mercedes-Benz S550. My fiancée was working with the salesperson Hasan who showed him the vehicle and test drove the vehicle as well. My fiancée and Hasan discussed the car in detail and went over the Car Fax as well. Hasan and my fiancée then discussed pricing, vehicle trade, and warranty. The two of them formulated a deal and were ready to proceed to the step in purchasing the vehicle. When I got off from work, I called my fiancée and he expressed that they worked out a deal and that I should come look at the vehicle and then we could complete the paperwork. When I arrived (approximately 8pm), I met Hasan and explained that the car would be going in my name and that I was already approved through [redacted] for an auto loan. I gave Hasan the required documentation needed to be given to the finance manager. Hasan expressed that the car would not be ready until the following day due to the time and I expressed that I would come in the following day to pick up the car and drop off the vehicle that I was trading in. We then proceeded to meet with the insurance agency and was able to add the new vehicle to my policy and the documents were sent over to the dealer (binder and insurance card). We then met with the finance manager. While sitting down with him, he expressed that there was a discrepancy with the loan from [redacted], however, he was able to get me approved through TD Bank. He gave us two options for the loan, one option that included the warranty in the price and one that did not. I expressed that since I couldn't drive the vehicle home, I would read over the warranty in detail, and when I came in the next day, I would give a decision on which option I wanted. The finance manager agreed and gave me a copy of the options that I could choose from. Before leaving the dealership, I expressed to Hasan & the finance manager that I would be coming the following day around 1:00pm on my lunch break to complete the last of the paperwork and pick up the vehicle. All parties agreed that 1:00pm would be an appropriate time. Hasan expressed that if the car was not ready at that time, he would call me to inform me otherwise. On the morning of Tuesday, September *, 2015, I received a phone call from Hasan around 10:00am expressing that the car was ready to go and the appointment for 1:00pm was still appropriate. I arrived to the dealership around 1:00pm and Hasan expressed to me that the vehicle could not be released to me because there wasn't a title available for the car. Hasan expressed that he called my fiancee and informed him of this. I expressed that the phone call should have been made to me because all of the paperwork was in my name and I was the one picking up the vehicle. Hasan expressed that he felt that we were one in the same and that he believed that the message would have been relayed to me. I expressed that I hadn't spoken to him, but when I spoke with Hasan earlier that morning, the concern of not having the title was not expressed to me. The manager Gino came and stated that they were unaware that they hadn't received the title until they were finalizing paperwork. Gino encouraged me to just sign the last of the paperwork and as soon as the title came in, the car could be released to me. I expressed that I would not sign for a car that didn't have a title. I expressed that there isn't any set time of when they would receive the title and I didn’t feel comfortable signing for a car that I couldn’t drive off the lot immediately. Gino responded with “[redacted].” Again I expressed that I would not be signing for the vehicle because I didn’t know when the title would be coming in and when I could drive the vehicle. Gino then proceeded to say “[redacted]” I expressed that he was at liberty to show the vehicle to someone else because I was adamant about not signing for the vehicle and whether or not someone else signs for it, they still can’t take the vehicle home without a title. Gino then stated “[redacted]” He then fanned me off and walked away. I then turned to Hasan and told him that the deal was off, and I would be leaving. I then left the dealership without the vehicle.

My complaints are as follows:

1. The vehicle didn’t have a title, however, the car was being shown and I was at the dealership completing a process for a car that couldn’t be released to me.

2. I wasn’t informed that that there wasn’t a title until I arrived at the dealership ready to trade in my car and take my new car home.

3. I was being encouraged to sign for the vehicle and when I declined, I was being spoken to in a manner that was unacceptable by the manager Gino.Desired Settlement: I would like for this business not to advertise cars that they are not able to sell. I feel that the business should be up front about their vehicles that are on their lot. I would also like for the staff not to speak to other potential clients in a demaning or condescending manner.

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: on July [redacted] I dropped my remoteless car entry key between my seat. When I went to go look for it I could not find the key. Since I had work in half an hour and could not lock the car I had no choice but to bring the car to the Nissan Dealership. When I was there I told them that the key would be either between the seat underneath or in the car vent. I told [redacted] at the time that it should take no longer than ten minutes to find it. He assured me he would find it soon and would call me when he found it.

Soon enough he calls me and tells me he charged me for two hours of work and could not find the key. I was shocked by this and he said that I need to buy new car keys. It would be an extra $300.00 on top of the $250.00. This is all to just find a key that fell under the seat. I said absolutely not and told him I would be there in five minutes to pick it up. After I told him that he got all nervous on the phone and kept trying to get me to buy a key. I told him no I would find it.

Once I got to the dealership I had to pay cash not credit for the purchase which I find extremely odd. Then when I took the car a couple of blocks I pulled over and looked under the seat near the vent and what do you know I find the Key. I also found that my bolts in my seat were stripped and my center console was wobbling back and fourth. When I called [redacted] about all this he kept flip flopping about whether the seat was taken out or not and that he said the key was not there when he checked.

They would not refund me my money or fix the damage they did to my car. when I went down there the [redacted] told me it was not his problem and waved his hands at me and walked away. This is completely unacceptable practices and to charge someone that much money for looking for a key, is ridiculous.Desired Settlement: I want a refund for the failed service and replacement of the bolts stripped by the dealership.

Review: On 7/**/15 had attempted to purchase a car from the dealership and placed a $500 deposit down with my debit card, and was informed by a representative that the car will be sent out to have some work done, and if I was not satisfied with the way the car looks I will receive a full refund back on my card. On 7/**/15 I received a call from the representative of the dealership and was informed that the car will be back at the dealership that evening. I never received a call. On 7/**/15 I went to the dealership and I was informed by a representative that the car was not at the dealership, as a result I informed the reprepresentative that I was not satisfied and was no longer interested in the car. The representative stated I will receive a full refund of $500 back on my card. It has now been 8 days and I still have not received the refund. Should I wait for the 10 days to expire or is there something you can do.

Thank youDesired Settlement: Full refund

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bay Ridge Nissan, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On December **, 2013 I purchased a pre owned Infiniti FX35 from Bay Ridge Nissan, on the purchase agreement I paid for the installation of Lo Jack and after a while of back and forth with the dealership and was not able to get it installed I requested to be credited for the amount that I was charged and to have my purchase agreement recalculated, but the dealership has not complied to my request despite several phone calls, letters, and e-mail attempts. I am unable to understand clearly the charge for the Lo Jack on my contract there are 2 charges one for $300.00 and another for $100.00. I choose to use the $300.00 in the box below.Desired Settlement: The deposit amount for the Lo Jack to be subtracted from my Finance agreement and the purchase price be recalculated to reflect the adjustment, and to be refunded the Lo Jack amount including the interest from that amount that I have been paying since December 2013.

Business

Response:

first time I am hearing of this.I will reach out to cust. if prepaid will have lojack installed at home or at br nissan.if this can be reversed I will offer refund.will contact cust.

Review: I purchased a car from Nissan Bay Ridge. The car that I was shown and decided on was not the car that was delivered. I took possession of the vehicle late afternoon, but when I got into the car I told the sales person that some of the features I was shown I am not seeing them. The next day I went back to the dealer, because instead of the alloy wheel I was shown, and decided I now saw that I had hub caps. I spoke with the supervisor who told me that it would cost $1000.00 to redo the paper work, but they put wheel lock on the wheels and I left the dealership very disgusted because I had to get back to work. Now I am looking over the paper work I was billed $5405.00 for Total Aftersale which brought the price up to $29106.00 and then another $2995.00 which was paid to Security plus for warranty. I did not request extra warranty because the car comes with the manufacturer's warranty. None of these figures were discussed with me. I think this is fraud. Then there is a $470. which is total price of purchase on credit. Bringing a $26111.00 purchase to $31,908. These fraudulent practices should not be allowed to go on. People work hard for their money in these tough economic times and car dealers should not be allowed to do this to poor working class people.Desired Settlement: I need Bay Ridge Nissan to give me a corrected bill which will reflect the true cost of the vehicle and also that I be given the car that I was shown and selected. Car dealers should not be allowed to rip off hard working consumers. I know that the treat black customers differently from their white counterparts. Also I want to keep my $0.00 down and No interest that they offered my.

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted]Sincerely,[redacted]

Review: On October **, 2015, I noticed that there was $125 charge from Bay Ridge Nissan on my account. I called them immediately the next business day and was met the most ridiculous customer service I have ever encountered. First I was bombarded with questions on whether I "forgot" coming in and maybe I was charged for a service but I had not been to Bay Ridge Nissan for 2 1/2 months. After a 30 minute wait, I was pretty much told that they have no record of charging me and that they could not help me in ANY way. No investigation, nothing. That I was charged, they don't know why and pretty much I am out of luck. The nasty 'manager' Denise hung up the phone on me and pretty much told me that I could have been charged but she doesn't know any further information. I then get to speak with another manager who began to tell me the same thing until he realized he was also being ridiculous and had to ask for proof. I immediately faxed over the information he requested and there is STILL no resolution. I am now out $125 and this is also the second time this has happened in the last 6 months. Go figure. This company needs to be out of business. They have had 24 similar complaints in the last 12 months. Please think twice before shopping there.Desired Settlement: I would like a full investigation performed since this is not the first time that this has happened and I would also like my money back in full.

Review: I'd like to report fraudulent activity at Bay Ridge Nissan. We went into the dealership yesterday to pick up our newly purchased car (after putting a $1,155 down payment for it), but the dealership claimed that the car was no longer available, and attempted to sell us a completely different car that was a year older. This occurred after we had signed the contracts, put our down payment, and waited 5 days for the car to be "prepared." This is a bait-and-switch after the sale has already been done, which is banned under the Consumer Protection from Unfair Trading Regulations 2008 in other jurisdictions. Bay Ridge Nissan still has not given me back my deposit.

The specific names of the employees involved are: [redacted], and [redacted]. The specific sequence of events are as follows:

1) On Saturday 5/*, we test-drove a 2009 Nissan Rouge

2) On that same day, we decided to buy it, placed a deposit, and signed contracts

3) They said that they needed to "prepare" the car, so we had to wait 5 days

4) We came in yesterday (5/*) with a certified check for the balance to complete our agreement

5) When we arrived by [redacted], we were told that the car cannot start and cannot pass inspection. He said he could sell us an older model, 2008, for the same price.

6) We were furious, and they sent in [redacted], who claimed that the car is in perfect condition, but now cannot sell it to us because they needed to wait an additional 2+ weeks.

7) Note, the CarFax for this car (based on VIN number) says that Bay Ridge Nissan has had this car since 2013 (two years ago)

8) [redacted] also attempted the bait-and-switch to sell us a car that we did NOT sign for.

9) She refused to void the contract, until a long heated discussion for her to do so.

10) The refund has still not been processed, and Bay Ridge Nissan is still holding my deposit.

This procedure is bad business practice and is fraudulent. Please let this be known to other consumers, and we'd like Bay Ridge Nissan to return my deposit.Desired Settlement: I need my deposit of $1,155 back.

Review: When I purchased a vehicle at bay ridge nissan I was given an auto check paper work which shows all is good with thw car but does not show mileage. Went to get a trade in quote at another dealership and the car fax was pulled up and it showed that the car had potential odemeter rollback. Dealership said it could be a mistake if it happened once but carfax shows it happened more than once. I've been back and forth with bay ridge nisaan and nothing has been resolved. I would just like a diffrent vehicle with no issues.Desired Settlement: Diffrent vehicle without having to pay extra or raising my monthly payment. I just want a diffrent vehicle with no issues.

Business

Response:

The Carfax report provided to our customer stated that there was a POTENTIAL rollback, which means someone may have made a mistake when noting the mileage. Perhaps the vehicle mileage was noted incorrectly during a New York State inspection a while ago. I spoke with [redacted] who stated that he was satisfied with my explanation of the Carfax report.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On sat. Feb. [redacted].I submitted a deposit $2000.00 money order. to buy a Toyota camry 09.On Feb. [redacted].I signed all the paper work to buy that car and paid Nissan dealer the rest of the price. On Wednesday [redacted]. and when I was in my way to pick up the car,Daniel(salesman)call me and said that the title of the car is not here yet but if you wait till the end of the day , it will be ready for you.I waited till about 5:00 pm. then he told me the title is not ready today so I am going to send it to you by [redacted] overnight , you will receive it by Friday Feb, ** maximum. I didn't receive it till now Mar. [redacted]. I have been calling Daniel so many times but he never answer except once telling me that he send to me by [redacted], that was on Tues. March [redacted]. he also said if you dnt receive by tomorrow let me know. I call him everyday more than once and leave him a massage but no answer.Desired Settlement: I want the Nissan Dealer to send me the title so I can register the car under my business name which is Unity cab LLC. I bought this car to be used as a taxi ,all the paper work I signed with Nissan dealer was under the name of Unity Cab LLC. Iam not working because I cant register the car without having the title. I have a temporary registration on this car and will expired on 3-**-16. I should have this title as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you so much for taking my complaint against Bay Ridge Nissan regarding the title of the car I bought from them.There is good news, on Monday Mar. [redacted] I went to them about 11:30 am. and I found the title ready for me. I do appreciate your effort and the effort you put to solve this problem. I thank you for your support. sincerely yours [redacted]

Review: On January **, 2011 I had a negotiation over the lease for Nissan Rogue at Bay Ridge Dealership at [redacted]. This negotiations were in attendance of [redacted] (I forgot his name), my daughter, for whom I took a car, and myself.

The very first offer for the lease was great: about $120 with $ 500 down. I gave my credit card to charge down payment and after transaction, [redacted] told me that this is the “close end” lease, which required to drive the car only by myself and on the end of the lease the Dealership will sell the car and I will have to pay the difference between the selling price and the residual value.

Those terms were not suitable for us and sales people knew that I won’t accept them since the car was taken for my daughter, but the transaction was already done, I decided to go with the second offer: open end lease, $ 270 per month, another $500 (total down $1000), the last payment will be done by Dealership, and additional insurance for inside upholstery.

When I agreed, they asked me to sign on the electronic pad (similar to those in the stores on in the banks). I was reluctant since there was no written contract. But again, the sales people convinced me that this is a normal procedure: contract will be delivered on the time of pick up and I should not be worried: I have their word that contract will be as discussed.

On the day of delivery, I received the contract which reflected the price $279.99 per month, no last payment on Dealership, no upholstery insurance. I refused to take a car but [redacted] said that he will drop it on the street and it will be only my responsibility since that time. If the car towed away, it will be my problem. I and my doughier were very upset and we decided to take the car to avoid further confrontation. I understood that it’s too late to complain about $9.99 discrepancy, but still I can ask for the proof of last payment. The salesperson brought me the paper which states that the last payment will be done by Dealership.

I should mention that later the Dealership charged me additional $60 payment for the license plates though on the time of negotiation, I was told that NO OTHER payments will be required from me.

Now it’s a time to return the car. I called [redacted] on February 2014 and he told that he will send me the check, covering my last payment. Then I called again on March *, 2014 and this time [redacted] told that he will pay only if I take the next lease from him or if he buys the car from me (never heard that Dealership buys the car from customers on the end of the lease).

I faxed him the paper given me by Dealership about last payment, but still [redacted] refused to cover this last payment explaining that I must take the next lease in order to get last payment for the current lease.

Last conversation between myself and [redacted] was on 3/**/14. I said that I’m going to sue the Dealership and finally [redacted] told that he agreed to send me the check and I’ll receive it on 2-3 weeks. This check has been never sent and received.

Taking to account all said, I convinced that this Dealership is getting contracts with unsuspicious customers by very unfair way: they offer attractive price, bring customers to the dealership, take down payments and then describe what in reality they can offer. But even those promises they don’t keep.

As a fact, they don’t honor any agreement!

I’m asking your help me to recover my last payment of $279.99, the difference between offered monthly payments and real payments: $9.99 X 38 = 379.62 and the payment of $60 for license plates.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I brought in my car to fix the problem I have with my moonroof on my nissan altima, According to the warranty issued by nissan it is a 3year/36,000 miles warranty. My Car currently have 21,000 miles and have 3 months remain before it is expired. They charged me $500+ to have my repairs done. Their reasoning for not honoring the warranty is because I never had the car serviced at that certain location but what does getting oil and fluid change have anything to do with a electrical moonroof problem?Desired Settlement: I would like the problem to be fixed free of charge as a nissan owner who bought the vehicle thinking my warranty would cover any defects.

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Ruined my credit sold my vehicle pocketed money, never paid off money owed to bank on my note. I am [redacted] on July **, 2 015 at 1700hrs. I made a sale transaction at [redacted] , Bay Ridge Nissan , INC. For an outright purchase of my car. I owed a little over 21,000 on my vehicle to T.D Auto finance. I have a child on the way first time parent ,I sold my vehicle to have less expenses and focus on my family. On the date mentioned above my vechile was appraised for $15,500 I then handed in $4,122.46 in cash and $1,500.00 via credit card for a total of cash value of $5,622.46, total that with the appraisal that's $21,122 plus a fee I was charged on June **, 2015 of $100 a customer loyalty fee. All together $21,222. I closed the deal with the Finance Manager a man named Christian, his colleague Barry calls him hands because of a [redacted], which I found was in poor taste. Christian promised that the bank would receive payoff by July **, 2015 a garauntee. He said he couldn't sale the vehicle until my bank was paid in full. That was cool the next car note wasn't due until july [redacted]. Fast forward July **, 2015 I get a call that my payment is due, I call Christian and he says he already sold my car and that he sent a check. I informed him that the financial institution did not receive the check and they informed me that no such information of payoff was true. From here the story go's futher down hill with deception and lies. Now there's 8 days until I'm due my car note. Christian apologizes and said by Thursday it will be paid off. As you can guess Thursday arrives and still no payoff. At first Christian apologizes again and says the chexk isnt signed and hell call me in the morning , finance is a different department. The next day he calls me and assures in a few days it will be paid. A few days pass now the bank is calling my job my friends my family looking for me. this time I call and call bay Ridge Nissan andChristian won't answer my calls he's to busy the receptionist calls him over and over again he ignores me won't return my calls, do you want to do business with someone like this. At this point I file a complaint on [redacted] about the business and it's practice s. Only then I get a response via [redacted] reviews by a Vincent F[redacted] supposedly General Mananger. He tells me to call him he wants to help, he has my number why didn't he call me, an act to show face only. I call him the next day he won't come to the phone. July **, 2015 still no payment sent in a 4 days it will make a month.. bad business fraudsDesired Settlement: Payoff the bank,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bay Ridge Nissan, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On 11-**-2015 I went to Bay Ridge Nissan dealer to purchase a 2016 nissan rogue Stock # [redacted] advertised on their website. When I got there I met with sale person Jose who told me that the car was sold the day before but he would order one for me and I will need to leave a deposit of $1000.00 which I did. I particular requested for the car to be equipped with the AUTO DIMMING REAR VIEW MIRROR which he wrote down.

On 11/**/2015 sales person Jose called me and said that he has the car and that I can come and get it also that I was approved for financing by 3 banks. He called me back about 2 hours later and said that he made a mistake that I was approved by the NISSAN BANK only.

When I got there he took me to the financing manager who was very nasty and a scamp. The car was stock # [redacted] with and advertised price of $30,423.00. The manager offered me the car for $34,020.00 which was more than the advertised price. I told him about this and he got angry and said that the internet department is selling the car at a lost. He spend over an hour trying to sell me extended warranty which I constantly refused and felt intimidated. He sat in front of his computer never letting me see what he was doing and when I asked him for a break down of the total he started shouting numbers to me which I did not understood. The car did not come with any AUTO DIMMING REAR VIEW MIRROR. He charged me $875.00 for destination fee ALTHOUGH THE sales person told me before that there won't be a fee. There was a Nissan promotion 0% for 36 months which he said that I was not approved for instead he give me 60 months for 3.82%.To make long story short I walked out of there with the car not having the AUTO DIMMING REAR VIEW MIRROR AND COSTING ME $37,626.80. I later found out that he sold me an "EXPRESS SYSTEMS THEFT DETERRENT SYSTEM" costing me $795.00 without my consent and knowledge.

I will never recommend this dealer to anyone. I think that this is daylight robbery and government agencies need to get more involve.Desired Settlement: IT IS VERY SAD TO KNOW THAT HONEST HARDWORKING PEOPLE ARE ROBBED EVERY DAY BY BIG COMPANIES LIKE THESE AND NOTHING CAN BE DONE.

I WOULD LIKE TO SEE THE SALES PERSON AND FINANCIAL MANAGER DISCIPLINE AND ALSO GET A REFUND OF THE DESTINATION FEE AND THE "EXPRESS SYSTEMS THEFT DETERRENT SYSTEM" PRICE

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I took my car for service and they had me wait 6 hours and didn't work on my car. Throughout the six hours I requested updates and was told they will service the car not to worry. I waiting and waited and they still didn't service my car. I was told by the service person [redacted] that my car was assigned to to tech which turns out to be a lie. I asked again if the the car will be ready and she stated the will take care of it which was not done. I was told after 6 hours that no machanic can service my call to to reschedule and appointment during the week and if I don't like to go someowhere else. I told them that I will call Nissan headquaters and file a complaint for refusing to service my car and having me wait hours just to be told that it will not be service. I called Nissan consumer affairs case number [redacted] and after almost a month was told by them that the dealer refuse to service my car to take it to another dealer and that there is nothing they can do. They stated I was giving them a hard time and that I disputed a bill once and they refuse to service my car. I told the consumer affairs if thats the case why they had me sit at the dealership service center for 6 hours and then refuse to provide me service. I have been battling this for over a month and had to take my car to Pepboys service center and pay $1500 for service which Nissan refuse to even look at. I have a warranty which I pay the dealer $1963 which I can put to use because they refuse to service my car. I called constantly and have been very respect and kind throughout this ordeal. Now still have no results. I ask for Nissan consumer affairs to provide me with documents of this case and they refuse to help me. I as for a [redacted] and now have to wait another 3-4 days for a response. Please help. me.Desired Settlement: either they pay for the work I have to pay out of pocket or give me a refund on the full warranty price since they refuse to service my car. The dispute I have was valid as they refuse to provide service which I agree upon and the lied about it and I ended paying $695 for work that was never completed. So there was no reason for them to refuse service to my car and lie about that it was being service.

Business

Response:

We are always ready to help [redacted]. We didn't refuse the service. Due to heavy volume he may had to wait long. We are sorry for the inconvenience and misunderstanding he had to go through.

We want to let him know that we will service his car and he is welcome to our service facility.

He can call ###-###-#### to make an appointment at his convenience.

Thanks.

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted]. The attachment included is the type of safety inspection and and the quality of work they do they are unprofessional and all they are concern with making profit and any expense. I recommend they the government inspection be conducted on their business practices until then keep away from them Google and yelp their business and you will learn that they deserve to be closed and fine by the government. I am lucky that safety is always a concern with me I took my car to a pepboys and had the entire suspensions replace and new brakes plus new tires thanks to their unprofessional work lack of safety concern. They cost me another $1600.00 but its a lesson learn and I will continue to spread the word out since Nissan Corporate can not help me since they independently own. What abd excuse. So please remember once you buy the car from them they will schedule an appointment fir service and then they will take you for a ride and never respond to calls or concerns. Keep away.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Nissan, Inc. regarding complaint ID [redacted].

They have not responded to any of my calls. They will not return calls either.

[redacted] and [redacted] will not return my calls. The dealer is not under jurisdiction

of Nissan so not even Nissan Consumer affairs can help me. They stated its independently

own and they have no jurisdiction over them as per complaint number [redacted]

with consumer affairs. I have taken all steps in good faith but they refuse to

work with me.

Sincerely,

Sincerely,

Review: 1/**/15 I needed an oil change and my usual place Nissan of Manhattan closed and they forwarded all there Nissan customers to Nissan of Bayridge, so I thought what the hell let me go and give these guys another shot. While I was getting an oil change, I went to the showroom and checkout the price of the 2014 Nissan Pathfinder. I was introduced to a sale Rep [redacted], after talking to her and telling her about my experience with this dealership last time, she tells me those people are no longer with the company and they are a lot more customer centric. So I thought what the hell, let’s get my Murano appraised and see what we can do on the Nissan Pathfinder. After, a number of hours and a test drive she had me sold. She wrote me up for 37K minus 500 NMAC and $750Premium package at 0% APR. After the purchase order was signed, she told me hey I will locate the car and give you a call. A few days later I get a call from [redacted], who tells me that [redacted] is no longer with the company and I will be dealing with him. He is sure that he can honor the price and he is looking for the car. He was going to give me a call back once the car is located. I was shocked that a car was still not located as we already passed almost a week. On Wed I get a call from [redacted], we located the car come down so we can finalize the paperwork. I told him I will be down on Saturday, but before I come I want to make sure this is the same deal. He texted me back saying yes, just come down. I show up in the showroom today 1/**/15 excited as I am about to get a new car sit down with [redacted] the financial consultant and he starts out with the trade in value for your car is not $18k but $17,500. I told him wait are you guys kidding me look at your own paper work which is in front of you. He says yes that is just hand written but the computer says $17,500 that is what I need to go by. All of a sudden [redacted] forgets everything we spoke about, at which point I start reciting the text messages between us. 30min later the trade in value gets adjusted back to where it was $18k. As we continue with the paperwork, he tells me the final price of the car is $37K I tell him NO the final price of the car is $35,750 plus 0%APR. He continues telling me that he can only give it to me for $37K and [redacted] does not work here anymore. To which I replied during my visit she was a Bay Ridge Nissan employee therefore you guys MUST honor her price. He calls in [redacted], who tells me well listen I can give you the car at $37K and just discount $1,2500 or something close to it if you buy accessories or extended warranty from us.

Otherwise your best bet is a 2013 pre-owend, which we actually have in the showroom and it has 30,000 miles which is good, you will save about 7K since we have that one for 30K. I tired explaining to the two men I am not looking for a pre-owend, but the car that I was promised to which I was told by [redacted], I do not have to sell you the 2014 its a locator this is the price now. I recommend you go take a look at the 2013.Desired Settlement: I would like for them to honor the price that was originally presented to me which is $35,750 at 0%APR. But more importantly they need to re train there staff as this is the second time the same thing has happend to me personally at this dealership the first time was in January of 2011.

nuary of 2012 I was looking to purchase a 2011 Nissan Murano, and one of my mother’s friends worked in the dealership as a financial consultant. I came in on one day when he was in the show room, and he wrote out a purchase order for me. After a test drive and the back and forth it was late in the day and I still wanted to do a little more research. I left a 5K deposit and we agreed that I will be back in the office the following day to finalize the paper work and financing. He was not going to be in the office that day, but said I should have no issues wrapping up with anyone. I showed up the next day and spoke with [redacted], who stated that he could not find the paper work, but will write something up and make sure I am all set. After 1 hours, he came back with the Purchase Order that read 34K instead of 29,500K. I asked him “why is there a difference in price”. He tells me that this is the best he can do. I explained that I am not here to negotiate for a car, but purchase the car and the price I was promised and he tells me look at the MSRP the car is 37K because you are ---- friend I am giving you a family and friends price. I was in such a shock; I called the family friend and told him this is **. I ended up buying the car and Nissan of Manhattan for 29K and the service was so good I ended up purchasing a Rogue for my mother.

Review: brought my car to Bay ridge Nissan on 5/**/2015 because it had power issues. I initially scheduled an appointment a service advisor I had previously worked with for 7 am that morning. He did not arrive until 730 and I was forced to work with Rod S[redacted] another service advisor at Bay Ridge Nissan. Rod asked me if I needed a vehicle to use while my car was being repaired and I said no because I already made arrangements to have a vehicle accessible until my car was ready. I have been to Bay Ridge Nissan previously at least 5 times. In 4 of my visits to Bay Ridge Nissan I have spent over $10,500 and this is from Jan 2014 until June 2015. I have an outside warranty which I purchased when I got my car in 2011. Bay Ridge Nissan has had no previous issues using the warranty and has always received payment to my knowledge. Rod called me later on Thursday and said that it was an ABS sensor that was the issue and that he just needed to receive confirmation from the warranty that they would cover the expense. Rod told me that the car should be ready for pick up on Friday or Saturday at the latest. On Saturday morning I called Rod to ask if my vehicle was ready and he said it was still having the same issues. I asked why he did not tell me this on Friday because I had already took the other vehicle I was using back because I believed my vehicle was ready for pick up. He stated that it was not something he could have predicted and they did not know what was causing the same error code. He then told me that they had rental cars, which were $40/ day. I asked why would I want to spend money on a rental when I had a working vehicle before he told me that my car was ready. He then suggested that if I did not want to take a rental I could use my (not repaired) car because it was drivable but still had same issue as when I brought the car in. I said I would never do that because that made no sense. He then said that my warranty would cover me for the first 2-3 days but after that I was on my own. I asked how long would it take my car to be complete and he said probably Wednesday of the following week so I would be responsible for any time past Monday. I told him I wanted to speak to a manager because it made no sense for me to have to spend money on a rental after Rod and other mechanics had misdiagnosed my vehicle to begin with. He then said they would cover the expense of the rental. On Tuesday of the following week Rod told me that they received the part that was needed to complete the repairs and that the warranty would pay the expense for the larger $1300 ABS unit that was needed. He also informed me that they now were not going to cover the expense of the ABS sensor ($360) and that I was now responsible for it. Surprised and upset I asked why I would be responsible and he stated that there was a new ABS sensor in the vehicle and someone had to pay for it. I told him put the old one back in then and he said that they threw it out because they did not need it anymore. I asked why he would throw the part out before confirming the job was complete and he said it was complete. He then said that they don't have space for 100s of parts so they need to get rid of them. After a back and forth and getting no where I asked to speak to the manager again he stated manager wont be able to do anything for you about this. I told him I would not be paying for the abs sensor and left it at that. Rod was off on Wednesday and when I tried to get an update on my vehicle had to call several times to get any sort of update. Employees in the service department were all very reluctant to put a manager on the phone. On Thursday morning Rod calls me to tell me that the vehicle was complete but that I needed to call my warranty to ask them why they would not pay for the ABS sensor. I asked why I the customer would call them when I have no knowledge of the damage or any knowledge of how to repair a 2008 Nissan maxima. He said because the warranty was not budging and they were not releasing the car until payment was received. I called the warranty and they expressed the same concern I had, why am I paying for a part that did not correct the issue. they wanted the dealership to explain how they concluded the part was faulty. Obviously if Rod had not thrown the part away he could show an adjuster exactly what was wrong. Frustrated I then called Nissan corporate office and filed a complaint. The manager Vinny called me 30 mins later to inform me that they would cover the expense of part. I then went to pick up my vehicle. I was very frustrated and felt like the entire week that my vehicle was there I was treated as if my business was not important. I always had to call to receive updates and only time I was called was when I was told I had to reach out to the warranty. Rod was rude and aggressive with his approach and communication throughout the entire week. He even told me at one point that my car was a piece of crap that was why I continually had to make visits there where thousands of dollars were spent to fix my vehicle. When I went to pick up my car I dealt with victor because I expressed to the management that I did not want to work with Rod due to his terrible service. When I got to my I then noticed water damage on the both rear doors from rusty water sitting on the car. About 4 days after taking my car back I received a survey from Nissan Corporate about my experience. I filled it out honestly leaving comments about my experience. The following morning I received a survey from Rod Spodar work email blasting my character as a human and telling that I was not a real customer and I was not welcomed back to Bay Ridge Nissan. I forwarded the email to Nissan corporate and then was instructed to speak with management of Bay Ridge Nissan. Vinny was very apologetic but I do not feel comfortable doing any further business and I am appalled that this kind of behavior is condoned at Bay ridge Nissan.Desired Settlement: want the water damaged fixed and also want an explanation of why an employee would be allowed to send me email after I only completed a survey that their company sent to me.