Bayside Associates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID 12388572, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear Regards, Ebony Beachum

August 24, This letter will serve as the written response to your complaint dated 7/31/ Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter We are responding to address Dr [redacted] 's concern regarding the added service charge Our previous response explains in detail why the charges were appropriateWe would not have checked inside the wall as the thermostat was installed by a previous installer or home owner, not by Sal's Heating and Cooling, Incand the air conditioner was working properly on the day of install and when our service technician came out to diagnose the issues they were havingOur installation did not cause the issue that prevented Dr [redacted] 's air conditioner from working properlyHis service ticket clearly states that if the issue was not due to our install, charges would applyWe did, however, return at No Charge to correct the issues Dr: [redacted] was still having which led to our finding the wiring issueWe again apologize for the inconvenience to Dr [redacted] and are pleased to hear that all his equipment is working at this time Thank you in advance, [redacted] President & CEO Sal's Heating and Cooling, Inc[redacted]

SAL’S HEATING & COOLING, lNCPLUMBING ROYALTON ROAD NORTH ROYALTON, OHIO 440-582-May 23, [redacted] *** Revdex.com, IncEuclid Avenue, 4th Floor Cleveland, OH [redacted] @cleveland.Revdex.com.org RE: Complaint No [redacted] to Revdex.com Dear [redacted] , This letter will serve as the written response to your complaint dated 5/18/Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matterMs [redacted] disputed these charges with her credit card company as wellI have included our response to that dispute below our responseEssentially, this is an issue between Ms [redacted] and the Home Warranty CompanyMs [redacted] contacted our company for emergency service, on a Sunday, for a gas line repairOur service technician was not informed prior to nor upon arrival that a home warranty company was involvedHe was not notified until he was well into diagnosing the repairsThe repairs were not completed as the home warranty company did not want to pay for our technician to proceed with the repairs and wanted their own service company to do the repairsTherefore, our service technician needed paid for the time it took to diagnose the emergency repairs that needed to be madeMs [redacted] mentions that Jim at Sal's "has blocked my phone calls and emails", this is not the caseThere is no way for our company to block phone calls or emails nor would we do this as it would not warrant good customer service or communication with an upset clientI personally do not want any customer to remain upset or dissatisfied with the service that was performedI am not sure what has happened that she feels this is happening to her, but it is definitely not the caseHer phone number nor email have been blockedIn no way are any of our customers "bullied" into paymentAs you can see by the attached service ticket, the customer signed that they understood the charges before work was started and once again that they were satisfied with the work completedI have also attached a copy of the signed credit card receiptThe service technician needed to be paid for the emergency service diagnosis and service work that was performed (as it was on a weekend) and seeing that the home warranty company was not paying, the customer needed to issue payment and work with the home warranty company themselves for reimbursementThe attached signed service ticket clearly states "It has been explained to me that the service call rates will apply if the service technician determines that repairs made today are unrelated to warranty agreement or repairs are made under warranty outside of business hours of 8:a.mto 4:0? p.mMonday thru FridayThe customer agrees to pay in full for service call and labor." Below is a copy of our response that was submitted to the credit card company regarding her dispute: On Sunday, April 24, 2016, we received a call that Mr [redacted] required emergency plumbing services due to a gas leakOur service technician responded to this callOur service technician arrived to the home and Mr [redacted] showed him where the leaks wereOur service technician asked if it was ok to fix the gas leak, explained the rates that would be charged, and had Mr [redacted] sign the appropriate paperworkOur service technician started repairing per Mr***'s approvalThe service technician had to take the gas pipe apart in order to make repairsHe showed Mr [redacted] the poor condition of the pipe threads and recommended the gas line be replacedMr [redacted] stated that was ok as the home warranty company would take care of thisMr [redacted] stated that he was not going to pay and had our service technician contact the home warranty companyThis was the first time the service technician was advised this was a home warranty company repairMr [redacted] also told the service technician that the warranty company ok'cl his contacting his own company for repair due to their not being able to get anyone to Mr***'s home to make the repairThe home warranty company asked for a quote to replace the gas lineWhen the service technician advised the home warranty company of the charges, they stated they wanted to get a second opinion and they would not pay for the service technician to put the gas line back togetherThey would only pay for hours labor, no tax and no trip chargeThe service technician stated he couldn't leave the gas line disconnected and that tax and a trip charge need paid as he needed to collect for his timeThe home warranty company refused to payif the home warranty company did not issue payment, the homeowner is responsible for payment of servicesSal's Heating and Cooling, inc., responded to the emergency service request and, as is standard practice, required payment upon completionThe charges were explained to Mr [redacted] prior to our service technician doing any workThere is nothing noted on any of our paperwork that a reimbursement would be issuedAccording to the service technician, the home warranty company told Mr [redacted] that he would be reimbursedThe issue is between the home warranty company and Mr***have attached a copy of the service order showing that the homeowner signed prior to and after service was completed stating that they understood they would be responsible for payment and that they were completely satisfied with the work performedThe issue is between the Home Warranty Company and Mr***Mr [redacted] should NOT receive credit on his account and the charges should remainAs was stated to the credit card company, it is unfortunate that Ms [redacted] is dissatisfied with our services, but it is indeed an issue between her and the Home Warranty Company and she will need to contact them regarding reimbursementThank you, Salvatore S*** President & CEOSal's Heating and Cooling, (440) 582-

Very aggressive and rude saleswoman who insisted on speaking ONLY to an owner and would not leave a message

In response to the Revdex.com complaint from [redacted] (complaint ID # [redacted] , I would agree with many aspects of her complaintThere are a few "Key" issues that have been either overlooked and / or assumptions made that are inaccurate The aspects of the vehicle being brought to Mike Barney Nissan and the "roof trim" problem(s) are valid and to my understanding, that particular issue has been resolved.The "weatherstripping" issue around the passenger door, although did not correct the complaint of the wind noise, to my knowledge has also been addressed although, as I said, did not correct the "wind noise" problemIn making every effort to satisfy the customer (although the vehicle WAS NOT purchased at Mike Barney Nissan), we had to spend a serious amount of time "tapeing off" different sections of the car and then test driving the car in effort to try and "isolate" where the wind noise is coming fromAfter several attempts to try to do this, one of the attempts entailed "taping off" the lower front fender, I beleive on the passenger side, and test driving againThat effort turned out to not be the answer to the problem eitherWhen the service writer then removed the tape from the lower fender, the paint did peel offThat's when upon further investigation and the horrible "patch work" paint job in that area of the car, it was determined that this vehicle, at some point in time, had been involved in an accidentAlthough Mike Barney Nissan does not have a body shop, it is the opinion of our service technician as well as service writer and service manager that this "wind noise" repair would be extremely difficult to pinpoint due to the vehicle being altered from its factory specifications due to being involved in an accidentAs well, Nissan Motor Division will not warranty repairs that are not due to a defect in manufacturer workmanship or parts Although a professional body shop could "most likely", after dis-assembling many components of the vehicle, find the cause of the wind noise, they would want to be compensated for thier labor involved in doing so.I did tell [redacted] that I would make a call on her behalf to Heinrich Chevrolet, which I did the following day, and was told by a sales manager ( I can't recall the name ) that they would not discuss this transaction with me and could only talk directly with [redacted] about this situationDuring our phone conversation, I told [redacted] that this would probably be the case and that SHE really needed to be the one to call them and see if she could get to the bottom of when this vehicle had been involved in an accidentI told her that if the vehicle had been repaired while in their possession and they had not disclosed the damage to her, that she would have recourse via the used vehicle lemon law and / or disclosure laws pertaining to used vehicle transactions with automobile retailersI do not feel that it is our responsability to negotiate and try to settle any disputes between [redacted] and the dealer she purchased her vehicle from In summary, [redacted] e did NOT buy the vehicle from Mike Barney NissanMike Barney Nissan had never been involved in the repair of the vehicle (accident) and although Mike Barney Nissan did our best to help this customer out ( replace molding, replace weather strip and try to pinpoint the problem) Mike Barney Nissan never one time charged the customer for ANY repair I will acknowledge that while removing the tape on the lower fender, the paint did come off with the tape and even though it was a horrible paint job to begin with, we would be willing to paint ONLY THAT PORTION of the vehicle affectedI also want to make certain that all parties understand that the paint repair is THE ONLY aspect of the vehicle that we are willing to repairMike Barney Nissan will not attempt, nor be involved in any way in trying to repair the "wind noise" that was the customers original complaint.It was and still is my suggestion that [redacted] seek remedy from the Dealer that she purchased the vehicle from, albiet legal means or otherSincerely,Steve D***general manager

April 4, RE: Complaint No [redacted] to Revdex.com Dear Nichole, This letter will serve as the written response to your complaint dated 2/7/Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matterMrD [redacted] received an explanation several times as to why the line set had to be run the way it was installedThe service technician told him that if he used his torch to braze in the line set, he would have either caused damage to the numerous wires or started a fireNeither of which I'm sure MrD [redacted] wantedPer the service technician, he spoke to MrD [redacted] and MrD [redacted] was in complete agreement with what the service technician needed to doThe service technician received MrD***'s approval prior to making the line set installThere is nothing wrong with the installation of the line set and MrD [redacted] has not had any issues with the line set since installationMrD***'s property is one of the properties we are talking to the City of Seven Hills about as they are insisting his heat pump be relocated to the back of the house, which will be an additional charge to MrD***, and we are trying to prevent MrD [redacted] from having any additional chargesWe have never stated that we have a cashed check for the permitWe have stated the City of Seven Hills was holding itIf the permit has not yet been approved, that is because we are still discussing things with the City of Seven HillsMrD [redacted] is incorrect in stating we are not permitted to work in the City of Seven HillsWe are permitted to continue working in Seven Hills, however, the permits are on a "hold" statusWe installed MrD***'s line set as explained and he agreed toMrD [redacted] is now threatening to dispute his credit card chargesIf he chooses this route, we will provide his credit card company with the signed service ticket and same explanationWe have completed installation with no issues reported by MrD***We have installed the line set as was explained to him so that there was no chance of damaging the wires or burning his house down, which he agreed toWe are unable to refund any of MrD***'s money for this job as we have installed the line set and, even if only a portion of the line set was used, the amount quoted would be due, MrD [redacted] signed off that he was completely satisfied, and he has not reported any issues with our installationThank you, Salvatore S [redacted] President & CEO Sal's Heating and Cooling, Inc(440) [redacted]

[redacted] ***, I need to ask if you even took the time to read what I wroteNone of your claims in this response even come close to what I wrote in my responseAlso, Please refer to the invoice that we will be sending to the Revdex.com as requestedIt does clearly say found swelled dual capacitor and compressor shorted to ground and inoperableYou said in this response we said you had a bad compressorBeing the reputable company we are, and continue to be, I personally spoke to [redacted] who conducts his business in the same way I do because let’s face it he worked for me for many yearsHe agreed with me this diagnosis can happen with compressor overload and probably had a chance to cool down before changing the capacitor later onI also said I was glad your unit was up and running [redacted] promised me he would call you to explain this so you have a clear understanding of the situation as it is very clear you do not at this point I never accused [redacted] of performing an improper repairI certainly don’t LIE and the diagnosis was correct at the time we were therePlease don’t quote me without being accurate to turn this into something it is notI certainly don’t give other companies a bad name in fact there are at least company’s like ***’s, that have spun off from mine and we are very proud of that fact and support him in every wayMy company is very trusted every day, in fact my competitors have us service there overbookings with easeI won’t even get into my family’s sacrifices to serve the public and customer’s in their immediate time of need or the childhood memories lost because my father was out running service all day and all nightWe have been in business for years and you think this one service call defines my company? Accusing me of screwing the little guy? I was a little guy and still am and still have a pricing structure far below industry standards because we take care of the little guyShame on you for these accusations that are far beyond an opinionYou have NO idea what I am about or stand for but with this tone I may just take a moment to show youThis is about cash or bash and a refund nothing elseWhat is the right thing to do? Should you not pay for a service call? Should you not pay for anything? I tell you what I will do for the little guy, give him his refundYou will need to sign a waiver to get it because of your threats and unprofessional tone in this emailIt promises that you will not bash my company publicly in any formIf you do I will take action and to be honest I have not decided not to do that at this point which there are many libelous statements here and it is unclear if you even realize thisAlso, It is for the best for you not to recommend our company to your friends because they tend to have the same mind set and who needs another problem like this all over less than $bucksIf you ask me it is the customers who should be government regulated especially when it comes to the internet they think they can do whatever they want and I have proven many times in a government court they can’tLet me know what you want to do but this is getting foolish and unprofessional

Yes, but still very unhappy with service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Jan, I called you the very day I received your letter, please check your voice mail and if you don't have it we have a record of the phone callThe plumber we sent has plenty of experience with tankless water heaters and performed the cleaning properly and has no relation to the trouble code Looking in the history from prior service you had the very same code a year earlier and it never returned for over a yearThe cleaning and error code are two separate issues and we only charged you for the services done, the cleaningWe were there much longer than that searching for this trouble code that never surfaced again after hours when we could not seek tech support from RheemYou had hot water when we leftTerry has no recollection of this call and we did try to arrange a return visit when the code service again after you called inI am sorry that you needed to call another company if you felt we were not quick enough for the trouble code but we did not charge you for this time anywayThe part the other company found has nothing to do with the cleaning and really not sure if it was the reason for the trouble code but the bottom line is if we returned or the different company made this repair it would have been additional to the cleaning servicesWe were at your home for almost hoursClearly You were not charged what you should have been and we only charged for the discounted maintenance services because the error code simply was not there before or after the cleaningThe cleaning services can not be done if the unit was not functional to begin with Sorry but we cant give a refund for services performed as they are unrelated to the problem you had after this visitThe cleaning services were done periodMy name is Sal S [redacted] not Sam S [redacted] which the letter you sent to my office was addressed to Sal S*I am not sure how this error happened but let's be clear, I am Sal S [redacted] of Sal's Heating and Cooling IncThanks, Sal S [redacted] President

May 23, [redacted] Revdex.com, IncEuclid Avenue, 4th Floor Cleveland, OH [redacted] @cleveland.Revdex.com.org RE: Complaint No [redacted] to Revdex.com Dear [redacted] , This letter will serve as the written response to your complaint dated 5/11/Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matterAs was previously stated in our previous responses, the furnace was installed to the same specifications as the original furnaceThe blower cabinet is lower than her previous model due to modifications made by the manufacturerThe only other option is to find a custom filter company like [redacted] *** and have them made to fitOtherwise, splitting the cost for the filter grill is the best solution we can offerUnfortunately the ductwork needs further modification and this is no fault of Sal's Heating and Cooling, Incbut we are still willing to meet half way to please our customerPlease know the offer is for the first year of the install, so if you change your mind and are able to come up with the $200.00, we will honor our solutionThank you for the purchase and the businessThank you, Salvatore S*** President & CEO Sal's Heating and Cooling, Inc(440) 582-

This letter will serve as the written response to your complaint dated 11/10/Response: [redacted] Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matterMr [redacted] , I am sorry you and we are having a problem with your one year old [redacted] unitI have NOT dropped the ball with your services and have responded to all of your concernsOur responsibility as a contractor has been met, honoring and fixing this unit inside the first year and now that is overYour issue is with [redacted] Everything about [redacted] 's stance you have written is completely contradicting their policyThe parts replaced were a contactor, capacitor, and short in a wire and are common inexpensive replacement parts and in NO WAY will justify a unit replacementWe enclosed copies of the service tickets and, as you can see, we honored the warranty and this unit is fully functioningWith any mechanical device there is risk of repairs, but the warranty is one year parts and labor, period [redacted] doesn't care and they offer no extension to a warranty, never have and never willThey corner the market with this equipment and offer the bare minimumThey will not do anything for you and no claim will be answered as theirs and our responsibilities have been metWe at Sal's Heating and Cooling have absorbed these expenses to repair this piece of equipment, not [redacted] or the part maker, yet we have the complaint in our lapThe unit is fixed and working and, as was indicated in your complaint, [redacted] will not replace the unit if it is fixedThere is no run around hereWe can't do anything more because a customer thinks the problem may persistYour problem is with [redacted] , not Sal's Heating and Cooling, and because of our great reputation, this problem has been fixed and addressedI apologize again for [redacted] 's manufacturing and quality issues, but Sal's Heating and Cooling repaired the [redacted] failures and honored our responsibilityThank you, [redacted] President & CEO Sal's Heating and Cooling, Inc

***, I just reviewed what my tech wrote on the invoiceThe other company may have been able to jump start the compressor temporarily but my tech found and noted that it was shorting out to the casingEvery now and then you can get it going again with a hard start kit or giving it a harder joltHe also noted the capacitor was swelled and in need of replacement which was not done by usHe recommend replacement due to age and conditionNow, I am glad that the other company got it goingI also wish we could have worked it out before the complaint was filed but at this point with your current position and what was found the day of service we will stand by the original diagnosis and service was provided after hoursRefunds are not given for for opinions not agreed with and the call needs to be covered as we were there and we did give our opinion which I think was correct and the compressor will fail again in time due to age and conditionThanksSal

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The merchant can call his services whatever he likes The company was not clear on any omissions or exclusions to the coupon and was for sale publicly on Groupon for $(attached) I was forced to use this merchant due to the fact they are the only authorized service provider in Akron for the product I have It makes it worse, that I am held hostage to not freely shop other service providers However, the BAIT AND SWITCH claim still stands as the service rendered has not remedied the problem and I am still without hot water Instead of the merchant trying to come to an equitable solution, he merely tries to lecture me on the definition of BAIT AND SWITCH Merchant further does not understand that I own and operate companies in Summit CoHe appears to be satisfied with his lecture, so I will further pursue this matter with the Revdex.com, State Attorney General, the manufacturer of the product, and post blogs on every review website I can find If this merchant freely operates in an unscrupulous business manner with me, I can only imagine what he does to the uneducated consumer of his services Regards, [redacted]

I have personally looked into this mater and here is the true series of eventsWe don't have an answering service as we are 24/and this person called my tech on call screaming at them on the weekendShe only decided to wait because she thought it may be free on Monday1st thing Monday morning after the busy weekend we were at her doorThis unit is over a year old no maintenance was done which should be done yearly to remove any dried up debris from the year priorThis WAS NOT doneLittle debris causes big problems and this drain was clogged solid causing water to leak everywhere shorting out the circuit board which is not a warranty issue due to water damage an lack of maintenance and negligencePretty clear in the manualI am grateful the other company will commit fraud for you to get it fixed for free but once the manufacture inspects this board they will find this was water damage and deny the claimI have instructed Rich to call you and waive the service call charges that are clearly dueI will not have a customer try to smear our good name when they are having a tantrum because we are following the rules and feel they are entitled for my company and the manufacture to pick up the tab on their mistakeSorry some customers are worth letting goGood luck! Sal

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am just looking to have the paint only fixed and understand no further work will be done about the wind noisePlease contact me with a date and time to drop the car off, as I do have trouble getting an appointment set [redacted] Regards, [redacted]

I do apologize your drain pan is cracked and I can understand not being in the business you may think we caused this issue and if we did we would take care of it. The reason drain pans crack is because of the constant heating and cooling of the plastic drain pan making it bridle over time from... expansion and contraction. This unit is 20 plus years old past it's life expectancy. This unit each year turns on and off 3000 times. Think about this for one second. Even if we could find this plastic pan as normally they are discontinued it is not recommended. Yes we installed your furnace and No we did not crack this drain pan and if not bridle would not crack easily. You will need a new AC system and we can help with that cost for your inconvenience. So NO is the answer here. I do believe we called you to resolve but never got a return phone call to explain this again. Never the less, I am not sure what more we can do here. Sounds like the furnace is working perfectly. I would have said we worked on your washing machine and your dryer broke. They are right next to each other but they have nothing to do with each other during a furnace only install. Thanks, [redacted] President and CEO

ROYALTON ROAD NORTH ROYALTON, OHIO 440-582-April 26, [redacted] Revdex.com, IncEuclid Avenue, 4th Floor Cleveland, OH [redacted] RE: Complaint No [redacted] to Revdex.com Dear [redacted] , This letter will serve as the written response to your complaint dated 4/14/Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matterWe have contacted [redacted] and have addressed his concernsOur service technicians checked for leaks before leaving the propertyHowever, when our service technicians returned to address his concerns, a defective fitting was located and repairedTo our knowledge this situation has been taken care of to [redacted] 's satisfaction as we have not heard back from him that he is having any further issuesThank you, Salvatore S [redacted] - President & Sal's Heating and Cooling, Inc(440) 582-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with a representative from [redacted] who I asked about why I was charged the extra service charge when I felt that the complete install (which would have included a thermostat, but I opted to keep my ***), the installers didn't inspect the installed ***/wires Even when the initial tech came out, he refused to listen to what I had already diagnosed and instead charged me moneyWhen I spoke with ***, after the initial complaint, he sent his experienced tech who corrected the issue So far, there have not been additional issues with the unit I want to say thank you to [redacted] for finally getting the right person out there to fix the issue with the installation of the A/C.The remaining issue which I have yet to get an answer on is the added service chargeIf an assumption was made by the installers rather than checking the thermostat, and even after I explained it on the phone and in detail to the initial inexperienced tech, I'm wondering if that service charge was appropriate Regards, [redacted] , M.D