Bayside Associates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. It is unfortunate Ms. [redacted] still feels her complaint is not resolved. Ms. [redacted], in her previous response, stated that she would not pay for us to return to diagnose if her gas valve was not the issue. There would have been diagnosis time to see if it was indeed the gas valve that was causing the problem and, if the gas valve wasn't the issue, that diagnosis time needed to be paid for. As was stated in our previous response, it is our discretion if a service call may be waived if a new unit is purchased. Ultimately, it is my call as to what charges are "waived" or "credited". That is the case here. Ms. [redacted]'s refusal to pay for our diagnosing her unit after our initial service call appears to be what is causing her confusion. Our stance remains the same. A refund is not justified as the unit was working upon our departure. We cannot absorb the cost of Ms. [redacted] choosing to not take our recommendation that the furnace should be replaced and went ahead and authorized our replacing the gas valve (see attached service ticket signed by her husband [redacted]). We still consider this matter closed as the new furnace has already been purchased by another service provider confirming the problem indeed was NOT our gas valve. Thank you, [redacted] President & CEO Sal's Heating and Cooling, Inc. [redacted]

[redacted], I just reviewed what my tech wrote on the invoice. The other company may have been able to jump start the compressor temporarily but my tech found and noted that it was shorting out to the casing. Every now and then you can get it going again with a hard start kit or giving it a harder jolt. He also noted the capacitor was swelled and in need of replacement which was not done by us. He recommend replacement due to age and condition. Now, I am glad that the other company got it going. I also wish we could have worked it out before the complaint was filed but at this point with your current position and what was found the day of service we will stand by the original diagnosis and service was provided after hours. Refunds are not given for for opinions not agreed with and the call needs to be covered as we were there and we did give our opinion which I think was correct and the compressor will fail again in time due to age and condition. Thanks. Sal

11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-582-4748 April 26, 2017 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 [redacted] RE: Complaint No. [redacted] to Revdex.com  Dear [redacted], This...

letter will serve as the written response to your complaint dated 4/14/17. Response:  Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. We have contacted [redacted] and have addressed his concerns. Our service technicians checked for leaks before leaving the property. However, when our service technicians returned to address his concerns, a defective fitting was located and repaired. To our knowledge this situation has been taken care of to [redacted]'s satisfaction as we have not heard back from him that he is having any further issues. Thank you, Salvatore S[redacted] - President & Sal's Heating and Cooling, Inc. (440) 582-4748

I do apologize if we missed something on our initial diagnosis and a bad capacitor can mimic a bad compressor. I believe it is [redacted] not [redacted] who worked for me a long while before going on his own  and if true he can verify this. We can never go off of another contractor's diagnosis due to the...

bias opinions they may have. Therefore we can not offer a refund for that reason. Please know that we always offer to return at no charge for a second opinion and would have liked the chance to do so. Thanks for bringing this to our attention and I will look into the matter to see what was done here or if anything further needs to be addressed. Thanks, Sal

May 23, 2017 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 [redacted]@cleveland.Revdex.com.org RE: Complaint No. [redacted] to Revdex.com  Dear [redacted], This letter will serve as the written response to your complaint dated 5/11/17. Response:  Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. As was previously stated in our previous responses, the furnace was installed to the same specifications as the original furnace. The blower cabinet is lower than her previous model due to modifications made by the manufacturer. The only other option is to find a custom filter company like [redacted] and have them made to fit. Otherwise, splitting the cost for the filter grill is the best solution we can offer. Unfortunately the ductwork needs further modification and this is no fault of Sal's Heating and Cooling, Inc. but we are still willing to meet half way to please our customer. Please know the offer is for the first year of the install, so if you change your mind and are able to come up with the $200.00, we will honor our solution. Thank you for the purchase and the business. Thank you, Salvatore S[redacted] President & CEO Sal's Heating and Cooling, Inc. (440) 582-4748

SAL’S HEATING & COOLING, lNC. PLUMBING 11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-582-4748 May 23, 2016 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 [redacted]@cleveland.Revdex.com.org RE: Complaint...

No. [redacted] to Revdex.com Dear [redacted], This letter will serve as the written response to your complaint dated 5/18/16. Response:  Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Ms. [redacted] disputed these charges with her credit card company as well. I have included our response to that dispute below our response. Essentially, this is an issue between Ms. [redacted] and the Home Warranty Company. Ms. [redacted] contacted our company for emergency service, on a Sunday, for a gas line repair. Our service technician was not  informed prior to nor upon arrival that a home warranty company was involved. He was not notified until he was well into diagnosing the repairs. The repairs were not completed as the home warranty company did not want to pay for our technician to proceed with the repairs and wanted their own service company to do the repairs. Therefore, our service technician needed paid for the time it took to diagnose the emergency repairs that needed to be made. Ms. [redacted] mentions that Jim at Sal's "has blocked my phone calls and emails", this is not the case. There is no way for our company to block phone calls or emails nor would we do this as it would not warrant good customer service or communication with an upset client. I personally do not want any customer to remain upset or dissatisfied with the service that was performed. I am not sure what has happened that she feels this is happening to her, but it is definitely not the case. Her phone number nor email have been blocked. In no way are any of our customers "bullied" into payment. As you can see by the attached service ticket, the customer signed that they understood the charges before work was started and once again that they were satisfied with the work completed. I have also attached a copy of the signed credit card receipt. The service technician needed to be paid for the emergency service diagnosis and service work that was performed (as it was on a weekend) and seeing that the home warranty company was not paying, the customer needed to issue payment and work with the home warranty company themselves for reimbursement. The attached signed service ticket clearly states "It has been explained to me that the service call rates will apply if the service technician determines that repairs made today are unrelated to warranty agreement or repairs are made under warranty outside of normal business hours of 8:00 a.m. to 4:0? p.m. Monday thru Friday. The customer agrees to pay in full for service call and labor." Below is a copy of our response that was submitted to the credit card company regarding her dispute: On Sunday, April 24, 2016, we received a call that Mr. [redacted] required emergency plumbing services due to a gas leak. Our service technician responded to this call. Our service technician arrived to the home and Mr. [redacted] showed him where the leaks were. Our service technician asked if it was ok to fix the gas leak, explained the rates that would be charged, and had Mr. [redacted] sign the appropriate paperwork. Our service technician started repairing per Mr. [redacted]'s approval. The service technician had to take the gas pipe apart in order to make repairs. He showed Mr. [redacted] the poor condition of the pipe threads and recommended the gas line be replaced. Mr. [redacted] stated that was ok as the home warranty company would take care of this. Mr. [redacted] stated that he was not going to pay and had our service technician contact the home warranty company. This was the first time the service technician was advised this was a home warranty company repair. Mr. [redacted] also told the service technician that the warranty company ok'cl his contacting his own company for repair due to their not being able to get anyone to Mr. [redacted]'s home to make the repair. The home warranty company asked for a quote to replace the gas line. When the service technician advised the home warranty company of the charges, they stated they wanted to get a second opinion and they would not pay for the service technician to put the gas line back together. They would only pay for 2 hours labor, no tax and no trip charge. The service technician stated he couldn't leave the gas line disconnected and that tax and a trip charge need paid as he needed to collect for his time. The home warranty company refused to pay. if the home warranty company did not issue payment, the homeowner is responsible for payment of services. Sal's Heating and Cooling, inc., responded to the emergency service request and, as is standard practice, required payment upon completion. The charges were explained to Mr. [redacted] prior to our service technician doing any work. There is nothing noted on any of our paperwork that a reimbursement would be issued. According to the service technician, the home warranty company told Mr. [redacted] that he would be reimbursed. The issue is between the home warranty company and Mr. [redacted]. have attached a copy of the service order showing that the homeowner signed prior to and after service was completed stating that they understood they would be responsible for payment and that they were completely satisfied with the work performed. The issue is between the Home Warranty Company and Mr. [redacted]. Mr. [redacted] should NOT receive credit on his account and the charges should remain. As was stated to the credit card company, it is unfortunate that Ms. [redacted] is dissatisfied with our services, but it is indeed an issue between her and the Home Warranty Company and she will need to contact them regarding reimbursement. Thank you,  Salvatore S[redacted] President & CEOSal's Heating and Cooling, (440) 582-4748

Extremely aggressive, rude and unprofessional sales tactics. Julie Ecker insisted to speak to specific person only apparently they sent a personal note and are not allowed to provide any details. Would not leave name, contact info or topic.

Called numerous times in very rude fashion.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I do apologize your drain pan is cracked and I can understand not being in the business you may think we caused this issue and if we did we would take care of it. The reason drain pans crack is because of the constant heating and cooling of the plastic drain pan making it bridle over time from...

expansion and contraction. This unit is 20 plus years old past it's life expectancy. This unit each year turns on and off 3000 times. Think about this for one second. Even if we could find this plastic pan as normally they are discontinued it is not recommended. Yes we installed your furnace and No we did not crack this drain pan and if not bridle would not crack easily. You will need a new AC system and we can help with that cost for your inconvenience. So NO is the answer here. I do believe we called you to resolve but never got a return phone call to explain this again. Never the less, I am not sure what more we can do here. Sounds like the furnace is working perfectly. I would have said we worked on your washing machine and your dryer broke. They are right next to each other but they have nothing to do with each other during a furnace only install. Thanks, [redacted] President and CEO

Sal’sHEATING & COOLING, INC. PLUMBING &  SEWERSaIsHeatAndCool.com 11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-58Z-4748 June 13, 2016 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 RE: Complaint No. [redacted] to Revdex.com Dear [redacted], This letter will serve as the written response to your complaint dated 6/1/16. Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. It is unfortunate that Ms. [redacted] is still dissatisfied with our response. It is, and has been, Sal's Heating and Cooling, inc.'s policy that we do not schedule nor service warranty repairs after hours or weekends. This would include handling calls with home warranty companies unless the customer authorizes after hours rates as in this case. If the service technician was told ahead of time that a home warranty company was involved, he most definitely would have informed the customer that they would need to wait until Monday for our services or pay additional for after-hours services. Ms. [redacted] mentions she had to call a second company out to correct our services. This is untrue as it was the home warranty company's decision to have another company come out to make the repairs as they wanted one of their companies to make the actual repairs. The other service company's invoice states that they were "not sure what work was completed by service tech from Sal's". Which would conclude that we did not make repairs as we were not authorized by the home warranty company to do so. The valves would not have been changed, as Ms. [redacted] states is required by code, by our service technician as he was not authorized to make any repairs by the home warranty company. Our service technician could not in good conscience leave the gas lines disassembled when repairs were not authorized. From the discussions with our service technician, he reinstalled the disassembled gas lines and made no repairs as they were not authorized and as he was instructed to do. It is interesting that Ms. [redacted] is stating that she has left 3 voicemails for Jim. Sal's Heating and Cooling does not have voicemail option. We have live representatives that answer our calls 24 hours a day 365 days a year. Simply stated, Ms. [redacted] may not like the truthful answer she is receiving from our company. We are not going to refund any portion of the charges. As stated previously, the service ticket is signed and acknowledged in both areas. One area that they agree the rates have been explained to them and they agree to pay in full for service call and labor and the other area that they are satisfied with the work performed. It's dearly stated on the service ticket below both signatures. if the customer was not in agreement, they should have refused service from the start and not signed they were satisfied. We are confused as to what Ms. [redacted] when she states the service technician lied on the receipt as to what he performed. From what appears on the service ticket provided by Ms. [redacted], our service technician diagnosed what he found and what repairs needed to be made. There is nothing stated on the service ticket that any repairs were made. Our service technician did not overcharge Ms. [redacted]. He charged for his time and trip charge which was explained to her when the service ticket was signed before he started his diagnosis. Once again, it was the home warranty company that did not want the repairs done and to send their own company out to perform the repairs. They were not in agreement with what our charges were to perform the repair and wanted a second opinion. Another company wasn't called out to address anything our service technician did or did not do as Ms. [redacted] keeps claiming. Our GPS records show that our service technician was there closer to 4 hours, not 2 hours as Ms. [redacted] is claiming. Again, it is unfortunate that Ms. [redacted] is still dissatisfied with our response and did not follow his insurance company's requirements. As was stated previously, this is an issue between her and her home warranty company regarding reimbursement. Our service technician needed payment for his time to diagnose the repair seeing the home warranty company did not authorize the repairs to be made. I am attaching a copy of the service ticket so she can reference what the signature agrees to, terms of payment and satisfaction of work performed. We are unable to refund Mr. [redacted] any of his justified charges and hope this concludes this matter. Thank you, Salvatore S[redacted] President & CEO Sal's Heating and Cooling, Inc.(440) 582-4748

[redacted],   I need to ask if you even took the time to read what I wrote. None of your claims in this response even come close to what I wrote in my response. Also, Please refer to the invoice that we will be sending to the Revdex.com as requested. It does clearly say found swelled dual capacitor and compressor shorted to ground and inoperable. You said in this response we said you had a bad compressor. Being the reputable company we are, and continue to be, I personally spoke to [redacted] who conducts his business in the same way I do because let’s face it he worked for me for many years. He agreed with me this diagnosis can happen with compressor overload and probably had a chance to cool down before changing the capacitor later on. I also said I was glad your unit was up and running. [redacted] promised me he would call you to explain this so you have a clear understanding of the situation as it is very clear you do not at this point.  I never accused [redacted] of performing an improper repair. I certainly don’t LIE and the diagnosis was correct at the time we were there. Please don’t quote me without being accurate to turn this into something it is not. I certainly don’t give other companies a bad name in fact there are at least 10 company’s like [redacted]’s, that have spun off from mine and we are very proud of that fact and support him in every way. My company is very trusted every day, in fact my competitors have us service there overbookings with ease. I won’t even get into my family’s sacrifices to serve the public and customer’s in their immediate time of need or the childhood memories lost because my father was out running service all day and all night. We have been in business for 43 years and you think this one service call defines  my company? Accusing me of screwing the little guy? I was a little guy and still am and still have a pricing structure far below industry standards because we take care of the little guy. Shame on you for these accusations that are far beyond an opinion. You have NO idea what I am about or stand for but with this tone I may just take a moment to show you. This is about cash or bash and a refund nothing else. What is the right thing to do? Should you not pay for a service call? Should you not pay for anything? I tell you what I will do for the little guy, give him his refund. You will need to sign a waiver to get it because of your threats and unprofessional tone in this email. It promises that you will not  bash my company publicly in any form. If you do I will take action and to be honest I have not decided not to do that at this point which there are many libelous statements here and it is unclear if you even realize this. Also, It is for the best for you not to recommend our company to your friends because they tend to have the same mind set and who needs another problem like this all over less than $200 bucks. If you ask me it is the customers who should be government regulated especially when it comes to the internet they think they can do whatever they want and I have proven many times in a government court they can’t. Let me know what you want to do but this is getting foolish and unprofessional.

HEATING & COOLING. I PLUMBING & SEWER  11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440.582-4748 April 24, 2017 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 [redacted] RE: Complaint No....

[redacted] to Revdex.com  Dear [redacted], This letter will serve as the written response to your complaint dated 3/8/17. Response:  Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. We were originally notified of Complaint No. [redacted] regarding [redacted] on April 11, 2017 when a representative of the Revdex.com contacted us to see if we received the Complaint. We had not and, after several discussions, the Complaint was emailed to our office. [redacted] contacted our office regarding an issue with the filter on her newly installed furnace. We installed the furnace to the same specifications as the original furnace. Unfortunately, modifications have been made of the years to the furnace installed and the blower cabinet is shorter and smaller than on her previous furnace. I apologize as I was not notified that [redacted] wished to discuss this matter with me until I was made aware of the Revdex.com Complaint. Unfortunately, due to modifications of the furnace by the manufacturer, we could not anticipate this issue. Sal's Heating and Cooling offered to split the cost of a filter grill with [redacted] to alleviate the issues of changing the furnace filter. The cost of the filter grill is $400.00. We offered to install the furnace grill for $200.00. Thank you, Salvatore S[redacted] President & CEO Sal's Heating and Cooling, Inc. (440) 582-4748

SAL'S HEATING & COOLING. INC. PLUMBING & SEWER "NO-NONSENSE" SERVICE SiNCE 1975Sal's Heating & Cooling,Inc.[redacted]
[redacted]
[redacted] March 24, 2017 Nichole M[redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland,...

OH 44115 [redacted] RE: Complaint No. [redacted] to Revdex.com Dear [redacted] This letter will serve as the written response to your complaint dated 3/14/17. Response:  Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Mr. T[redacted] is incorrect in his stating the $18.00 still owed on his account is for a permit. As had been explained to him since his first call to our office after installation, this is the balance due on his contract. Mr. T[redacted] has stated that his contract is for $1,165.00 when it has always been $1,185.00. I have attached the proposal for your records. If you look at the "6" in his phone number, you can see how the estimator writes his "6" compared to his "8". Mr. T[redacted] originally disputed the $20.00 contract charges plus the permit fee of $50.50. The actual permit cost ended up being $52.50, which Mr. T[redacted] paid to the collection agency, for a difference of $2.00 bringing the total owed on his contract to $18.00. Prices were explained to him at the time the proposal was written and then again when the job was completed. Therefore, the $18.00 is owed for the balance due on the contract that he signed. Once we receive payment, we can provide service to Mr. T[redacted]. Thank you, [redacted] President & CEO Sal's Heating and Cooling, Inc. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am just looking to have the paint only fixed and understand no further work will be done about the wind noise. Please contact me with a date and time to drop the car off, as I do have trouble getting an appointment set.  [redacted]Regards, 
[redacted]

Very aggressive and rude saleswoman who insisted on speaking ONLY to an owner and would not leave a message.

I have personally looked into this mater and here is the true series of events. We don't have an answering service as we are 24/7 and this person called my tech on call screaming at them on the weekend. She only decided to wait because she thought it may be free on Monday. 1st thing Monday morning...

after the busy weekend we were at her door. This unit is over a year old no maintenance was done which should be done yearly to remove any dried up debris from the year prior. This WAS NOT done. Little debris causes big problems and this drain was clogged solid causing water to leak everywhere shorting out the circuit board which is not a warranty issue due to water damage an lack of maintenance and negligence. Pretty clear in the manual. I am grateful the other company will commit fraud for you to get it fixed for free but once the manufacture inspects this board they will find this was water damage and deny the claim. I have instructed Rich to call you and waive the service call charges that are clearly due. I will not have a customer try to smear our good name when they are having a tantrum because we are following the rules and feel they are entitled for my company and the manufacture to pick up the tab on their mistake. Sorry some customers are worth letting go. Good luck! Sal

April 4, 2017 RE: Complaint No. [redacted] to Revdex.com Dear Nichole, This letter will serve as the written response to your complaint dated 2/7/17. Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Mr. D[redacted] received an explanation several times as to why the line set had to be run the way it was installed. The service technician told him that if he used his torch to braze in the line set, he would have either caused damage to the numerous wires or started a fire. Neither of which I'm sure Mr. D[redacted] wanted. Per the service technician, he spoke to Mr. D[redacted] and Mr. D[redacted] was in complete agreement with what the service technician needed to do. The service technician received Mr. D[redacted]'s approval prior to making the line set install. There is nothing wrong with the installation of the line set and Mr. D[redacted] has not had any issues with the line set since installation. Mr. D[redacted]'s property is one of the properties we are talking to the City of Seven Hills about as they are insisting his heat pump be relocated to the back of the house, which will be an additional charge to Mr. D[redacted], and we are trying to prevent Mr. D[redacted] from having any additional charges. We have never stated that we have a cashed check for the permit. We have stated the City of Seven Hills was holding it. If the permit has not yet been approved, that is because we are still discussing things with the City of Seven Hills. Mr. D[redacted] is incorrect in stating we are not permitted to work in the City of Seven Hills. We are permitted to continue working in Seven Hills, however, the permits are on a "hold" status. We installed Mr. D[redacted]'s line set as explained and he agreed to. Mr. D[redacted] is now threatening to dispute his credit card charges. If he chooses this route, we will provide his credit card company with the signed service ticket and same explanation. We have completed installation with no issues reported by Mr. D[redacted]. We have installed the line set as was explained to him so that there was no chance of damaging the wires or burning his house down, which he agreed to. We are unable to refund any of Mr. D[redacted]'s money for this job as we have installed the line set and, even if only a portion of the line set was used, the amount quoted would be due, Mr. D[redacted] signed off that he was completely satisfied, and he has not reported any issues with our installation. Thank you, Salvatore S[redacted] President & CEO Sal's Heating and Cooling, Inc. (440) [redacted]

In response to the Revdex.com complaint from [redacted] (complaint ID #[redacted], I would agree with many aspects of her complaint. There are a few "Key" issues that have been either overlooked and / or assumptions made that are inaccurate.  The aspects of the vehicle being brought to Mike Barney Nissan and the "roof trim" problem(s) are valid and to my understanding, that particular issue has been resolved.The "weatherstripping" issue around the passenger door, although did not correct the complaint of the wind noise, to my knowledge has also been addressed although, as I said, did not correct the "wind noise" problem. In making every effort to satisfy the customer (although the vehicle WAS NOT purchased at Mike Barney Nissan), we had to spend a serious amount of time "tapeing off" different sections of the car and then test driving the car in effort to try and "isolate" where the wind noise is coming from. After several attempts to try to do this, one of the attempts entailed "taping off" the lower front fender, I beleive on the passenger side, and test driving again. That effort turned out to not be the answer to the problem either. When the service writer then removed the tape from the lower fender, the paint did peel off. That's when upon further investigation and the horrible "patch work" paint job in that area of the car, it was determined that this vehicle, at some point in time, had been involved in an accident. Although Mike Barney Nissan does not have a body shop, it is the opinion of our service technician as well as service writer and service manager that this "wind noise" repair would be extremely difficult to pinpoint due to the vehicle being altered from its factory specifications due to being involved in an accident. As well, Nissan Motor Division will not warranty repairs that are not due to a defect in manufacturer workmanship or parts.  Although a professional body shop could "most likely", after dis-assembling many components of the vehicle, find the cause of the wind noise, they would want to be compensated for thier labor involved in doing so.I did tell [redacted] that I would make a call on her behalf to Heinrich Chevrolet, which I did the following day, and was told by a sales manager ( I can't recall the name ) that they would not discuss this transaction with me and could only talk directly with [redacted] about this situation. During our phone conversation, I told [redacted] that this would probably be the case and that SHE really needed to be the one to call them and see if she could get to the bottom of when this vehicle had been involved in an accident. I told her that if the vehicle had been repaired while in their possession and they had not disclosed the damage to her, that she would have recourse via the used vehicle lemon law and / or disclosure laws pertaining to used vehicle transactions with automobile retailers. I do not feel that it is our responsability to negotiate and try to settle any disputes between [redacted] and the dealer she purchased her vehicle from.  In summary, [redacted]e did NOT buy the vehicle from Mike Barney Nissan. Mike Barney Nissan had never been involved in the repair of the vehicle (accident) and although Mike Barney Nissan did our best to help this customer out ( replace molding, replace weather strip and try to pinpoint the problem) Mike Barney Nissan never one time charged the customer for ANY repair.  I will acknowledge that while removing the tape on the lower fender, the paint did come off with the tape and even though it was a horrible paint job to begin with, we would be willing to paint ONLY THAT PORTION of the vehicle affected. I also want to make certain that all parties understand that the paint repair is THE ONLY aspect of the vehicle that we are willing to repair. Mike Barney Nissan will not attempt,  nor be involved in any way in trying to repair the "wind noise" that was the customers original complaint.It was and still is my suggestion that [redacted] seek remedy from the Dealer that she purchased the vehicle from, albiet legal means or other. Sincerely,Steve D[redacted]general manager

amovas HEATING  & COOLING. INC. PLUMBING & SEW ER "NO-NONSIENSIEr. 19751 SalsHeatAndCooll.com 11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-[redacted] April 6, 2017 Rhonda W[redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH...

44115 [email protected] RE: Complaint No. [redacted] to Revdex.com  Dear Rhonda, This letter will serve as the written response to your complaint dated 3/14/17. Response:  Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Unfortunately, Sal's Heating and Cooling, Inc. has no control over !Heart Media's refund policy. The extra $500.00 quoted to Ms. W[redacted] is to cover the cost of having our employees travel an additional 70 miles out of our service area. The person Ms. W[redacted] spoke to is correct that we are not able to provide her with the equipment as these items need to be supplied and installed by a licensed contractor and this is explained on the certificate. Sal's Heating and Cooling will not risk our license. We will honor installation at the purchaser's primary owner's residence. This is to protect other consumers and resale of these products. This is a State of Ohio requirement. We apologize for Ms. W[redacted]s inconvenience, but the auction coupons do state they must me within 50 miles and she purchased them anyway, which is beyond our control. Ms. W[redacted] will need to contact I Heart Media or NEOFILL to work this out as Sal's Heating and Cooling is not involved in the monetary transaction that occurred in these auctions. We contacted !Heart and NeoFill regarding this complaint. Please expect a letter verifying our claim as well. We ask that this complaint be removed as it is not pertaining to any business Sal's Heating and Cooling was involved in and the only complaint is $500 additional charges which is only a cost and not a topic to file a complaint about. If this consumer investigated the online auction before purchasing these items, they would not have found themselves to be in this situation. All transactions and business dealings have been through !Heart Media and NeoFill, not Sal's Heating and Cooling. Please remove this complaint. Thank you, Salvatore S[redacted] President & CEO Sal's Heating and Cooling, Inc. (440) 5[redacted]