Bayside Associates

This email is in response to a Revdex.com complaint from *** J***The complaint # ID is ***.Although I personally was not exposed to any of the conversation, I have done extense research in talking with the party's involvedFirst, let me state that any and all party's are subject to
mis-understanding and mis-communication and I can only vouche for my conversations with those involved here at Mike Barney Nissan, as well as supporting documentation (emails) between Stephanie J***And to answer to Ms***s remark about how long Stephanis J*** has been in her position, to my knowledge Stephanie has been in the automobile business for approximately to yearsShe has been employed by Mike Barney Nissan for approximately months or so. I don't know how that lines up with Ms***s statement where she accuse's us of lieing, noe does it really matterI have an email whereby Stephanie had sent to Ms*** on July 28th, at 5:Pm and thanked her for the time she spent with Stephanie discussing her automotive needsShe then discussed thier getting back in contact to discuss the matter further and inviting Ms*** to feel free to contact (phone and / or email) her at anytime. On July 28th (same evening) at 9:PM Ms*** sent Stephanie another email apologizing for missing her phone call as she was at work and didn,t have her phone on her, and also thanked her for the follow up email. Ms*** stated in her email that her offer "still stands" for $to buy the Rogue. She then went on to state "if you really want to sell me a car, please contact her". She stated that Stephanie's last offer of months at $is something she wants to pay for the RogueMs*** then went on to state all the various reasons why we should sell her the Rogue at her price (bought cars from us etc.)She stated how serious she was, how patient she is, she is not in a rush, she is willing to sign right away etcetc. On July 30th, at 6:PM, Stephanie sent Ms*** another email and said, "no worries" and if there is anything else she could to try and put something together before month end, to give Stephanie a call on her cell (left Ms*** the number) and said she greatly appreciates it. On Friday July 31st, at 11:AM, Stephanie sent Ms*** another email and asked if there was any way Ms*** could stop in to the dealership today? She said she spoke with her manager (nothing referencing Joe Caldarelli) and said "since since you want to look at both the SV and the SV with premium package Rogue's here, and it being the end of the month...we are ready to put together a deal"Stephanie then stated "I want to show you both, since you will need to look at both of them regardless before you decide"She then asked Ms*** to keep her posted or if she can shoot Stephanie a text (gave her cell number). On Friday at 11:AM Ms*** sent Stephanie a text and said "HI" "I work till four today I can stop in after! Stephanie replied "sounds like a plan! I will see you then" Ms *** (at 11:AM) sent another text saying "I will most likely go with the "premium package" than the Basic" Stephanie replied "I'll show you both just to make sure". just a common sense question I want to throw out there........What would you figure to be more expense.......a basic Rogue, or a Rouge with the "premium package"? That evening, Ms*** came in and that's where the confusion must have come in on which vehicle was how much per monthIf Ms*** would like to come in and sit with all party's involved as to what and how things went wrong, I would personally be happy to sit in on that conversation with her, Stephanie and the manager(s) involvedAs to the statements about it being the end of the month and we were trying to hit a quota ( which we did) they are trueNissan puts volume bonus's in place for all dealers and the dealers strive very hard to hit them (which we did......did I mention that already?). These sales are then reported to Nissan electronically that very same nightMany times, all dealers have some deals that do not end up getting delivered to the customer for various reasons, and Nissan has a process for "backing those deals out" as the customer didn't ultimately take delivery of the vehicleDepending on the timing of these "back-out's" the customer can end up receiving a "sales satisfaction survey" for the new Nissan they bought "and took delivery of" from the dealershipThe vast majority of the people who didn't ultimately actually take delivery of thier new Nissan, just ignore the survey as it pertains to such things as how they like thier new Nissan, was thier new Nissan delivered to them in satisfactory condition, has the dealership contacted them since "taking delivery of thier new Nissan"? and several questions of that nature. Of course, the only way to HONESTLY answer those questions is if one were actually to take delivery of the vehicle, otherwise one would actually be falsifying these answers. Like I said, the VAST majority of these surveys whereby the customer did not ultimately take retail delivery of the vehicle, are not responded to because the answers would not be honest due to the fact the customer never took delivery of the vehicle. In closing, I would like to say that I do not believe Stephanie J*** nor any of my sales managers would intentionally "lie" to anybody as Ms*** has accusedI do know that, after years of being in this business, mis-communications do happen and deals do not always work out as intended and we strive to give everybody the most honest and best deal possible while still being able to stay in business, which requires a profit of some sortLike I said, I do not believe my people "Lied" to Ms***, rather there were some obvious mis-communicationsJust as a footnoteWe were able to have Nissan Motor Division remove the "sales satisfaction" survey that Ms*** filled out as all "ZERO'S", even though the requirements to do so require her to have actually taken deliver of the vehicle. I'm sure the Revdex.com appreciates that all party's be honest when filing and responding to these type of situations. Sincerely, Steven SD*** general manager

SAL’S HEATING & COOLING, INCPLUMBING & SEWER SalstleatAndCooLeam ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-582-4748 December 12, 2016 *** *** Revdex.com, Inc. Euclid Avenue, 4th Floor Cleveland, OH
44115 ***@cleveland.Revdex.com.org RE: Complaint No*** to Revdex.com Dear ***, This letter will serve as the written response to your complaint dated 12/1/16. Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Our service technician was dispatched to *** Bush's property on Friday, November 25, 2016, to inspect a leaking hot water tankThe office was not open on this particular day for the Thanksgiving Holiday making this an "emergency" callOur service technician came out to diagnose the hot water heater issue and found the bottom element was severally rusted and shorting outTherefore, the element and temperature control needed replacedThe service technician notified Ms*** that the replacement of the element and temperature control would not guarantee the tank would not leak and recommended replacement due to the age and condition of the hot water heaterThe service technician charged Ms*** for the time It took to diagnose the issue with her hot water heaterMs*** signed upon the service technician's arrival that she understood the service call rates and then again that she was satisfied with the work performedShe put a deposit down on a new hot water heater as she was aware It needed to be replaced. Ms*** claims that we are "overcharging me by a lot"The hot water heaters Sal's Heating and Cooling offer are of a higher quality than what she can purchase at *** *** and there are other charges factored into our prices to cover overhead, etcOur service technician gave Ms*** a rough estimate of what it would costNothing was finalized and he told her the office would be in contact with herOur Parts Manager was in contact with Ms*** to provide the charges to install a new hot water heaterMs*** continuously references pricing throughout her complaint and accuses us of a "scam" and "taking me for a ride"Our prices are in line with all other Heating and Air Conditioning companies in the areaShe states her sister paid $a few years agoAs with many other things, there was an across the board price increase on hot water heaters as the government changed the requirements for how they are manufactured which increased the cost. We would like to keep Ms*** a satisfied customerWe are willing to replace the hot water heater for $plus any permit fees and any additionals needed to meet code requirementsPlease contact our office if you would like to proceed with the hot water heater installation, Thank you, Salvatore Sidoti President & CEO Sal's Heating and Cooling, Inc. (440) 582-

Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Ms*** is not acknowledging that by replacing the furnace the gas valve was not the issueSo this now proves she would have been responsible for labor charges to diagnose the issue with her furnace as she would have been responsible for our diagnosis time whether she wanted repairs or notRetaliation by definition is "act of revenge"We were not "retaliating" because Ms*** was comparison shopping for a new unitHer unwillingness to pay if the gas valve was not the issue is the issue hereAt our discretion, a service call may be waived if a new unit is purchasedThat is the message that was relayed to Ms***We did offer to return to check to see if the gas valve was the issue and, as a courtesy, I would not have charged even if it was not the gas valve. A refund is not justified as the unit was working upon our departureWe can not resell a used part and we are unable to refund her for the part or the service to install itI apologize but it is obvious this 20-year old furnace was in need of replacement and replacement was recommended prior to your investing in the gas valve repairWe can not absorb that costly mistake but, for the record, would have if you chose to purchase a new furnace from Sal's Heating and CoolingI never ever said and would never say and did not say we would not send someone out for free if you were not going to use us for the new furnace purchase and neither would anyone on my staffThe call was cancelled as you the customer was not availableWe consider this matter closed as the new furnace has already been purchased. Thank you, *** *** President & CEO Sal's Heating and Cooling, Inc. *** ***

This letter will serve as the written response to your complaint dated 12/31/15. Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Dear *** ***, We are sorry you feel
the coupon offer is still unclearWe have enclosed a copy for the Revdex.com to judge for themselvesIn my opinion, and we can only assume after this coupon has been advertised for quite some time, it is clearThe standard water heater costs $and with a year parts and labor upgrade is $1,There is no need to mention what the warranty is on the standard tank because it is standard and provided by the manufacturerWhen a customer has a question, we answer and explain in detailWe have not received any prior complaints or notifications about a misunderstanding regarding this coupon by any customersWe will not change something that is not an issueWe do value your opinionWe tried discussing this with you by phone, but after multiple attempts and interruptions, we could not get our point acrossPlease be advised the years parts warranty with the standard year labor warranty has been filed and we thank you for your business. Thank you, *** *** President & CEO Sal's Heating and Cooling, Inc

I am sorry that you may be misunderstanding and trying to use a Groupon offer to undermine a flat rate tankless cleaning that requires a solution and knowledge that is not plumbing LABOR in any fashionWorking on equipment is not Plumbing LaborBait and switch is not in any way what this is
We did not offer a cheap product with an attempt to sell you a more expensive product and never having the cheap product to begin withHopefully now it is understood what bait and switch isWhen you called to schedule we explained all of this before you booked the serviceYou need a different service then what the Groupon offers yet you still bought itPlumbing Labor is repairing plumbing pipes not diagnosing and maintaining a water heaterWe did the service and charged the rate you were quoted before hand with the discount yet we still have a complaintSounds like your upset with us even after explaining our position before the service and we did not cave to your understanding that Groupon has no place here for the service and really doesn't need to mention tankless cleanings are not plumbing labor because it is not plumbing laborThat being said no refund can be offered as you knew this well in advance and is documented as soWe have many happy Groupon customers that have taken advantage of this offer with no gimmicks, they understood the offer before purchasing Thanks for the feedback and sorry for the misunderstanding we consider this matter closedSal

This has been a problem customer from day one and continues to be almost for two yearsWe are still a star company with many sales and your bound to have one person we just cant make happyI have personally learned a lesson as this customer was all about the price and my mistake was we had some
sear units that were close outs and we tried to help him out and why the units were dusty but new and warranties that start on installationEven though he refused this unit we gave him the seer brand new as he wanted not on close out costing us much more to satisfy him but had the nerve to ask for a seerI am sorry I am just in disbelief with this persons thinking processWe cant size units anticipating someone not wanting to spend the money on their homeYou need windows and you need insulation and not a bigger AC unit!! Please invest in your home and stop blaming the HVAC guySometimes you need to ask yourself is it everybody else or is it me that is the problemI will let the public decideI apologize for Scott but really I think he just told you to open the windows because it was a very cool day outside and you just would not stop complainingYour warranties are in place and will be but this customer left out the part that American Standard was there by my order to check our install and found nothing wrong Being a comfort care dealer, we need to be trained and meet American Standard guidelines we are one of a few in OHIO and #in Ohio in salesI really don't need to prove we are the best do I? We have 99% satisfaction rating and do our best to be 100% but the customers prevent us from doing thatWe need to be realistic and realize this is a mechanical device and for it to work as designed certain things need to be done This system should have cost 9k not 5kAnyone that knows me knows we go along way before giving up on the customer and we still have not WowThanks, Sal

Consumer response:***, this is my final rebuttal to the last response I received from Sals Heating and coolingI'm not going to go back and forth with the owner, and I'm going to count this as a lossPerhaps, this complaint will help some other soul from being ripped off before hiring someone from this company.At this point, the owner of Sals has determined that he will not return any portion of my money for services that was never completedIn one rebuttal, he stated cleaning was doneIn another, he stated only a partial cleaning was doneAnd then his final comment stated only the burners were cleaned This is clearly inconsistent rebuttal on his part.If there's one thing I can take away from all of this is that I did not fall prey to give this company anymore of my money as suggestedFurnace has been looked at by three separate companies, money I had to pay, and it has been running and operating just fineI was cleared of any harmful Carbon monoxide by all three companies.Additionally, it is clear from the last note from Sals how unprofessional he is as well as the lack of customer service skillsAnyone reading this will see why I hung up on himNo customer deserves to be spoken in the tone and manner that he spoke to me on the phone and then again in his rebuttal regardless of right or wrongTherefore, At this point, I am done with this issue, and it is obvious that you need this money more than I doGood luck to you!Dr*** ***

*** ***, I do apologize for the misunderstanding of the services performedHopefully I can clear this up as this complaint is very difficult to follow but I have spoken to Terry the HVAC field Manager and he has confirmed and has been there on site at no additional chargesI will
comment on each point mentioned in your complaint and the first as far as signing a blank formThe form is not blank and had printed verbiage on it that clearly says what you are signing, because we have been there before or before we enter or perform any work your signing that we have been upfront with warranty issues and any fees that may arise that are unrelated to the prior visit We are an upfront company to avoid misunderstanding such as thisAs far as the prior tech doing a pressure test he did not he injected die and added coolant to run which takes weeks and or months with a slow leak to determine where the coolant leak actually is and sometimes we come out to early and find nothing The leak was at your service valve on the year old Goodman unit we did NOT install and this was determined on multiple visits for no additional chargesThere are many ways to determine this die test, electronic leak detector, and a pressure test which would be done after the repair and replacement of the service valve on this AC unitThe $Quote has the 10% discount in it as the original quote was $which you informed Terry you could not afford at this timeI do believe you asked if you supply your own coolant and of course we can’t warranty that option These type of repairs do indeed take all day and you will need to make arrangements to allow us that time or we can do it after hours but the job will be requotedAs far as the ***, We have many ***s and they must be printed with voucher number for payment and must be for the correct service, I don’t believe this was valid toward this service but we have many that print out the offer without the voucher and they are confusedThe Voucher is money and needs to be given at time of service an noted on the *** voucher itselfWe did diagnose your issue, a bad service valve on the AC unit and if you would like it repaired the quote that Terry gave you stands and I am not sure where the disconnect is but I hope you have enough here to make a decision but leaks are a common problem on AC units just like tires on a car they last a while and sometimes they go flat for no reasonThanks, hope this closes the complaint. Sal

This letter will serve as the written response to your complaint dated 11/9/15.Response:Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter.Again, I will write the response because it is you who would not listen and continued to speak over me, in my very capable customer service skills, to speak to you personally Yes, you hung up on me when you didn’t like what you were hearing I find it very interesting that the only time anyone seems to tell me I have no customer service skills is when we don’t refund their money That is still not justified even with the enclosed invoice for a clean and inspection from *** *** *** No combustion test was done, yet they gave your unsafe furnace a clean bill of health This is wonderful for Sal’s Heating and Cooling and relieves us of all responsibility for your safety Again, you had ppm and a furnace will run and seem to run properly, but could still kill you after a tune up We DID NOT clean your furnace! We only cleaned the pilot because the call was for a “RED TAG” from the gas company Another statement that the red tag was after our visit We record our phone calls and this was documented clearly that your initial service call was for a furnace being “red tagged” by the gas company I am surprised Ms*** now claims this was done AFTER our service I believe this is another attempt to get a refund The Revdex.com doesn’t give refunds, Sal’s Heating and Cooling does.Sal’s Heating and Cooling can not justify a refund I see one invoice enclosed after the fact and none from the other two companies in the first complaint There still is no documentation or substantiation of the claims Also, we were called there for service I am not understanding your accusations of tampering We shut off your furnace to save your life! These are all libelous statements in this complaint without proof This customer is about to feel the might of Sal’s Heating and Cooling Provide the evidence of your claims or face a cease and desist of your fabricated claims to hurt the reputation of a year company.No refund will be given due to the fact not one piece of paper or claim has been provided nor have any of the complaints had any truth to them I still say your life is in danger with the CO and PPM readings we obtained the day we checked your furnace, NOT cleaned We service 12,customers a year You’re bound to run into a customer that doesn’t understand or thinks we will just give a refund to silence them We are not that company and I am not that owner We tell it like it is This complaint is testing our patience Good luck with your three new companies.Thank you,*** ***President & CEOSal’s Heating and Cooling, Inc

From: *** *** Date: Fri, Jan 13, at 9:AMSubject: complaint ID ***To: [email protected] Revdex.com,Please note that I would like to remove my complaint (ID ***) that was submitted on January 8, for Sal's Heating & Cooling IncI have
spoke to Sal, the owner of the business today and have come to an agreement that involves removing the review mentioned above. If you need any additional info from me please feel free to contact me at my cell or email below.Thank you for your assistance!*** *** cell: ***email: ***@gmail.com

Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Ms***'s furnace was working properly upon our departure from the service call on 10/2/I apologize for any
confusion there may have been regarding her request for service when she had issues with her furnace when it was turned on again on 10/23/It is company policy that if we are returning to look at a unit that was previously serviced by us, that we explain that charges will apply if the diagnosis is for a different issue than what we previously repairedWe need to ensure that if we are coming out to diagnose why your furnace is not working, that we are compensated for the time to see what is wrong with your furnaceThere are many components to diagnosing if the gas valve is working properlyMs*** stated herself that they are in the process of purchasing a new furnaceOur service technicians provide all payment options to our customers regarding payment of a new unitWe are not in the business of "selling" a line of credit as is indicated in Ms***'s letterWe are also not "retaliating" because she is reviewing her optionsThis is our policyWe can not come out for a service call at no charge if it turns out her gas valve is not the issueTherefore, if the gas valve is functioning properly, then Ms*** would owe for the time that our service technician was thereWe offered to return to check to see if it was the gas valve at no costBecause Ms*** was seesawing back and forth with the offer, it may have gotten cancelled in our systemJoe's shift starts at 9:a.mHe was at a medical appointment at the time of Ms***'s callOur offer still stands but keep in mind everything must be working to properly diagnose this year old furnaceWe can credit the gas valve in full if a new furnace is purchased. A refund is not warranted as the unit was working properly upon our departure and the customer signed that they were satisfied with the work. Thank you, *** *** President & CEO Sal's Heating and Cooling, Inc. *** ***

In response to complaint ***, I would like to clear up some aspects of this complaint On or about April 20th, the customer did put down a $deposit on a vehicle After being denied financing, at least for the original terms and conditions requested, the customer
requested the refund of her deposit on or about April 21st (Friday) or Saturday April 22nd Within a few days the customer received her deposit back in the form of a check from us in the full amount of $ The customer then endorsed "Her" check (someone else may have endorsed also?) and did an electronic photo deposit in to someone else's account and then shredded the check (?) The customers bank, as well as our bank denied the check deposit because it was made out to her and then photo deposited in to someone else's account which is a third party transaction which at many banks (to my understanding) is not available for photo/scan depositing.......In laymans terms, the check was made out to her and deposited in to someone else's account which does not work for electronic photo/scan depositing at many, if not all banking institutions So just to be clear, Mike Barney Nissans check did "NOT BOUNCE" nor was it "bad", it was the manner that she tried to deposit it in to someone else's account which caused the transaction to be declined. Sometime after that the customer contacted Mike Barney Nissan to tell us the check was not honored and after doing the research, was informed as to why (third party transaction) The customer told us she had shredded the check and needed a replacement check and she was informed that we would either need the original check back or we would have to stop payment on the check and charge her the $fee Again, she told us the check had been shredded but we don't leave anything to chance because if she were being untruthful (which happens too much in todays society) she could then take the replacement check, as well as the original check and cashed them both for a total of $which would double her original check of $Therefore, it is our policy to have the original check back or to stop payment and charge the customer the $bank fee.....which is what we did. The customer was then informed that we were sending her a check for $which is the $refund less the $bank fee for stop payment, which we told her was being mailed out sometime around May 25th or 26th (Thursday or Friday) On Saturday May 27th, the customer came to the dealership demanding her money back (was already told we were mailing it) and for some reason which I will never understand, the sales manager went to the petty cash drawer and gave her $cash That sales manager was then written up and reprimanded for not following company policy (that was Monday May 29th)That sales manager was then supposed to contact this customer to let her know that we would be stopping payment on the replacement check that we had already mailed her for the $25, he says he did that but I have no verification other than he said he did do it Regardless, this customer knew the check was on the way and then came to the showroom on a Saturday to demand payment so the sales manager gave her $so as not to create a scene in the showroom.Sometime around May 29th
or 30th, the customer then got our $check in the mail (which we
stopped payment on) and went to Tops and cashed the check.........which I
am convinced she knew it was wrong. The customer then had $cash
from the dealership and then cashed the check for $for a total of
$55...........and her reasoning being that the customer just thought we
were being nice???? We did everything we were supposed to do and even went beyond company policy by giving her cash on a Saturday.
Therefore we are firm on our decision not to act any further to
customers request BUT.......we are willing to let her keep the $that
we overpaid per the original agreement. Thank you, Steve *** Executive Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I will sign your waiver as you have requested and you will issue me a refund

Even though this matter has been settled and we are unclear as to why these documents are still needed, I am attaching a copy of the Groupon and invoice showing the Groupon was credited

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, I have already provided the details of my complaint in complete accuracy and I am tired of being attacked/called a liar by this business owner. I am steadfast in my recollection of the events and regardles off the latest response still firmly believe thar Sals Heating and Cooling is not acting in the best interest of me, a customer, and the general public as a whole
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Sal's response to my situation is to do nothing for me. Below is my rebuttal to his response.
In regards to Sal’s letter on 7/8/17, let me respond to some of his claims. First, the price paid should not affect the performance of the unit, however I paid $6,000 not $5,000.  Sal did not give me the price of the unit out of the kindness of his heart; but only to beat [redacted], who quoted a 3 ton 17 [redacted] Gold Series A/C unit that was only $90 more, not the $9,000 he claimed it costs.  If Sal couldn’t put in a properly cooling unit for the price he agreed upon he never should have took the job; instead of trying to pass off closeout equipment on unsuspecting customers in order to increase his profit.  That 20 [redacted] he tried to give me was a 5 ton unit!, how can a reputable “Comfort Care” dealer justify installing a 5 ton unit then replacing it with a 2 ton unit, and then claim it is not undersized.  He saw my windows, which are newer vinyl ones, and knew I had 1960’s insulation, during his initial estimate, and never once said that I needed to “remodel” my house in order to have a proper functioning A/C unit.  No other company that came and gave me an estimate recommended a unit smaller than 2.5 tons; Sal has to ask himself, are all these six reputable HVAC companies wrong or did he make a wrong calculation.  Originally Sal’s quoted me a 2.5 ton unit, then when I went to his office he changed it to 2 tons without stepping foot in my house and taking into consideration my window size and insulation, which are variables any HVAC company takes into consideration when properly sizing an A/C unit.  I now regret not going with [redacted], but chose Sal’s based on my brothers recommendation (He installed a furnace and A/C for him and he was satisfied with the results) and the fact that he is highly rated by both [redacted] and the Revdex.com; which makes me so surprised that he would not stand behind his work, and at least try if a 2.5 or 3 ton unit would rectify my problem.  Instead of taking my money and leaving me in a lurch with an A/C unit that runs all day, like some fly-by-night company.  As for his remark that “it was all about the price” and accusing me of not wanting to spend money on my house, then why would I purchase high end [redacted] equipment, which Sal boast is the top of the line, instead of much cheaper brands that he and others carry that would have cost me less.  I take pride in my house and always use quality parts and trusted brands, and never take short cuts based on cost.  His smear tactic of calling me a “problem customer” and “complainer”, show what little regard he has for his customer’s satisfaction, since I’m only complaining about the big problem Sal’s left me and refuses to try to solve.  My complaint is not with the workers or their workmanship, I’m just shocked that a reputable company would leave such a glaring problem unresolved.  I’m just asking him to do the right thing, and stand by his reputation.
Regards,
[redacted]

August 14, 2015 
This letter will serve as the written response to your complaint dated 7/31/15.
Response:
Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. we returned to Dr. [redacted]’s property,...

on August 4, 2015, to address the intermittent issues he was still having. Our service technician found that Dr. [redacted]: existing [redacted] thermostat was wired incorrectly by the previous Installer or home owner and that was causing issues with the new air conditioner we installed. Our service technician re-wired the [redacted] thermostat behind the wall so that it was correctly installed and everything was working properly upon his completion. The way it was wired previously would cause the unit to work intermittently. During installation of our new unit, we can only assume behind the wail it was properly wired from previous services.
Dr. [redacted] is questioning whether or not this should have been found and corrected upon installation. We hooked up his system to the existing thermostat. Seeing the issue was with his [redacted] thermostat, installed by others, wiring located out of view behind the wall, we would not have seen an issue when we installed the air conditioner as it ran through all the check points after Install.
We have spoken to Dr. [redacted] on two occasions since August 4, 2015 to verify everything is still operating as it should. Dr. [redacted] still has not contacted the occupants of the property to verify everything is working well. He is out of town and will be returning this weekend and stated he will contact them upon his arrival and contact us next week. we can only assume no news is good news since the occupants never had a problem calling him when they actually had one.
We apologize for the inconvenience to Dr. [redacted] and hope that his issues are now corrected. Sometimes when we rely on others to do the job right before us, these things happen.
Thank you in advance,
[redacted]President & CEOSal's Heating and Cooling, Inc.

SAL’S HEATING & COOLING. INC. PLUMBING & SEWER 11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-582-4748 December 29, 2016 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 [redacted]@cleveland.Revdex.com.org RE: Complaint No. [redacted] to Revdex.com Dear [redacted], This letter will serve as the written response to your complaint dated 12/20/16. Response:  Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Although Ms. [redacted] signed a binding contract and it is within our rights to keep the deposit she made, I have decided to go ahead and refund Ms. [redacted] her deposit of $250.00. There are procedures in place that will need to be followed in issuing a refund and Ms. [redacted] can expect a refund check in the next 10-14 days.Thank you, Salvatore Sidoti President & CEO Sal's Heating and Cooling, Inc. (440) 582-4748

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]