Bell Partners, Inc.

Initial Business Response /* (1000, 6, 2016/09/07) */
We refunded deposit from July 31st, however it was returned due to incorrect addressWe have since reached out to the prospect to get an updated address and re-sent the deposit to the new addressThank you

Initial Business Response /* (1000, 6, 2016/04/04) */
From: *** (mailto:***@bellpartnersinc.com)
Sent: Monday, April 04, 10:AM
To: ***@greensboro.Revdex.com.org
Cc: ***
Subject: Response to case #***
Dear Ms***,
We have resolved Ms***'s issue by
letting her out of her lease and refunding all of her money She moved out on March 29th and turned in all of her keys and we have issued her a refund check for all monies paid She has indicated that she will be reaching out to you to close this case as she is satisfied with this resolution Thank you so much!
Krysti K***
Regional Manager
Bell Partners Inc
*** Wilmington, NC
phone *** mobile ***
email ***@bellpartnersinc.com
web www.bellpartnersinc.com
Confidentiality Notice: This electronic transmission and any attachments may contain information from Bell Partners Incthat may be confidential, privileged or exempt from disclosure under applicable lawIf you are not the intended recipient, you have received this communication in error, and you are not authorized to use, copy, disclose or distribute the contents of this communication or any attachmentPlease contact the sender immediately by replying to this message and delete all copies from your computer
Initial Consumer Rebuttal /* (2000, 8, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/06/21) */
Ms *** was given the opportunity prior to move out and again on the day of move out to sign a general release which would release her from her lease as well as refunding her pro-rated rent of $Ms*** stated that she agreed to the
release and then refusedThe carpet replacement was $which was depreciated over the time she resided in the apartment, which totaled $After applying deposits, MS *** currently owes *** $2,as she didn't fulfill the lease contract
Initial Consumer Rebuttal /* (3000, 13, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contract I was given had nothing to with letting me out of my leaseIt was a contract that stated I could not file a law suit against c*** for any health issuesI was told I would be let out of my lease before anyone gave me a contractFor that reason I was lied to by the apartment managementI will have to take this matter to small claims court against bell apartments because either way it goes the apartment was not livableYou can not say I broke my lease when my health is of concern
Final Business Response /* (4000, 15, 2016/07/10) */
After several conversations with Ms***, it appeared that the only favorable outcome for her was to be released from her lease contract and receive her pro-rated rent back for the remainder for February An agreement was made to release her from the lease contract, any future obligations and refund the pro-rated rent as long as she signed the general releaseI will be happy to meet with Ms*** and/or email the release for a signatureOnce received, the amounts owed on her account will be promptly removed and the prorated rent will be refunded

Initial Business Response /* (1000, 6, 2016/10/03) */
Thank you for reaching out and allowing us to resolve this issueBell Summit at Flatirons has processed and mailed a refund for the deposit that was paid
Initial Consumer Rebuttal /* (3000, 8, 2016/10/08) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
Check was only for $not the full $that we paid I also received an email from Kenda H*** at *** saying that the card dispute on the credit card would be honored so that we would get the money back that way, so I am very confused why I am also receiving a check (that is not even for the right amount) and am unsure how to proceed with the check received We would prefer the credit be left on the credit card as we are moving shortly (which is why we were applying for an apartment in the first place), so mailing a new check to our previous address won't work
Final Business Response /* (4000, 10, 2016/10/17) */
I left a message for *** today to discuss the accountThe payment on the account has been refunded in full

The complaint is from a property in Denver, CO. Therefore, our process is to forward complaints to our Regional Managers (who work in the local areas), to work directly with the apartment site and customer to resolve the complaint

Shirlington House is currently undergoing a large renovation project. The renovation includes upgrading the apartments and amenity spaces. I understand how frustrating the noise and water shut offs have been on the entire community, our hope is that in the end we have improved the
overall living experience for the residents Currently the property has started the core drilling in designated apartments, which has caused additional noise. The core drilling will allow the installation of washer and dryers in some apartments. With adding the washer and dryers it was necessary, in some cases, to build additional closet space to house the equipment. The water shut offs were necessary to help reduce the number of apartments that would be without water during emergency leak situations. Before we added the additional valves, the entire property would need to be without water during the repair of any type of leak in the building. By adding the additional valves this will allow the team to isolate where the water will be shut off and reduce the number of residents that will be without water. In order for the renovations to be completed in the garage, it was decided to do the work in sections, which meant that residents would lose their designated space during the renovation process. I understand how this was an inconvenience for anyone that used the garage; however the repairs were necessary to the area. There were many leaks in the garage that had begun causing damage to the resident cars Mr*** had been working with Resident Coordinator in regard to the upcoming renovations to his apartment and build for the additional closet needed for the washer and dryer. The Resident Coordinator had met with Mr*** in person on occasions and had verbal conversations in regard to the process. The renovations to the apartments are not optional, it is Glenn’s job to help schedule and coordinate the work with the residentsUp until the last conversation on the 25th of February, the coordinator had been working with Mr*** to get the work completed even though Mr*** did not want the work done in his apartment. He had given notice and wanted the work scheduled after his move out. After the many conversations, the coordinator went the construction team and was able to get the renovations postponed in Mr***s apartment. Unfortunately, a letter was sent to Mr***’s door outlining work that would be performed in his apartment. Mr*** called the regional office on Thursday, March 1, He called a couple of times in the morning trying to reach the Regional Manager. I was out in the field that day. The office coordinator explained to Mr*** that I would contact him before the end of the day. When I returned to my office that afternoon I tried calling Mr***, his voicemail was full, which meant I was unable to leave him a message. When I could not reach him by phone, I sent him an email explaining that the letter was sent to his door in error and that we would not be completing any work in his home until after his scheduled move out date of March The Resident Coordinator had explained the conversations, and the frustration Mr*** felt in regard to the back and forth they had in regard to the renovation. Glenn wanted to offer him a concession. A $concession was approved. The community manager is reaching out to Mr*** to explain that the credit was added to his account. Since Mr*** had already paid March’s rent, the concession will be refunded to him upon his move out once the final statement is completed for his apartment Melissa AT*** Regional Manager

Initial Business Response /* (1000, 7, 2016/08/31) */
Contact Name and Title: Toni G*** Manager
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
August 22,
Revdex.com Serving West Florida
RE: Case # ***
Dear Sirs,
*** moved
into *** Apartment Homes on February 9th Her rent is in line with the current market rent conditionsPrior to moving in she was given a Welcome Home Sheet explaining all of her charges and all the utilities that would be her responsibilityIn addition, lease documents are provided by The Florida Apartment Association and include a Utility Addendum that residents sign at move in and upon lease renewal
On August 3rd, Ms*** put in a service request stating that there was dust and mold in her utility closetAll service requests are responded to in the order that they were receivedOur Service Tech went to her apartment home on August 5th, 2016, and found no mold; however, did find some water in the hot water heater panHe cleaned up the water and the request was closed outMs*** was not satisfied and notified our office that her utility closet had dust in itOur utility closets are cleaned on turn and we ask that the resident change their a/c filters monthly and we supply them free of charge at the office
*** was provided a contact phone number to the corporate office to address her complaint on August 8th In addition, residents may contact the corporate office using www.bellpartnersinc.com and the response would be received during business hoursMs*** spoke with the Regional Manager and explained her position regarding the closet She was upset that the closet had years of dust buildup in the closet
On August 10th and 11th, our service Tech responded once again and worked on cleaning the closetMs*** was not satisfied with the job, so on August 16th, professional cleaners were sent to her apartment to clean the utility closetMs*** expressed dissatisfaction once again On August 19th, the Community Manager and the Maintenance Manager responded to her request by scrubbing her closet with wire brushesAn e-mail was sent by the Community Manager inquiring about her satisfaction at this time and she was satisfied The painters have been scheduled to paint the entire closet on Thursday August 25th at which time the hot water tank will be removed to ensure all previous dust has been removed
Once Ms***'s utility closet is painted, we will follow up with her again to ensure she is satisfied with the job they have doneIn the event that Ms*** is not satisfied with our efforts to resolve her concerns she may submit a notice to vacate by August 31st with days' notice and move without penalty
Kind Regards,
Toni G***
Community Manager
*** Apartments
Initial Consumer Rebuttal /* (3000, 9, 2016/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent a Certifed Letter to Bell Partners on August I have yet to hear directly from Bell Partners! This response is from the Manager of *** AptsHow can Bell Partners own a Property and not care or response to a Resident who has filed a compliant directly to their Corporate OfficeThis same response was giving to the Florida Revdex.com from Toni property manager so why is Bell Partners not responding to my compliant or Certified LetterI'm in awe that Toni G*** states Professional Cleaners came to clean the closet in my apartment no copy or proof of Professional Cleaners entering my apartment has been provided to meToni G*** you personally told me *** maintenance worker attempted twice to clean the closet and the first time my son was home when he attempt too do soSo I found it odd that a copy of the closet mold/dust service request / professional cleaners documents was never left inside me apartment for all request I have had I received a copyIn addition if professional cleaners which I would have preferred a professionalIt would be no need for Maintenance Supervisor Keldrick and Toni Manager to come and clean the closet Again I stick to everything stated in my complaint I have pictures time log and copies of all service requestToni G*** you are quick to let me out of my Lease but it takes money to move and relocateToni G*** pictures do not lie but I can see CLEARLY YOU DO! To down play the condition is unbelievable! I requested a refund to moveI am sure if Code Enforcement comes out to this Community the condition of my apartment is only a small issue as to the condition of othersI have attached the document Natasha Assistant Manager provided me with the that was sent to my email and CLEARLY nothing states that Water/Sewer is not included in Rental PriceI would gladly MOVE Compensate me for My Moving Expenses and I will be gone
Final Business Response /* (4000, 13, 2016/09/08) */
Bell Partners has received the rebuttal from the complainant and are addressing her concerns directly to her to come to a resolution We will update when a resolution is reached

Initial Business Response /* (1000, 9, 2016/09/08) */
Contact Name and Title: Lisa E***, RegMgr
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
We are sorry to hear that you have not been able to come to an agreement in reference to your issue with the catWhen you
moved in you signed an Animal Addendum that outlines the guidelines for animalsThis addendum is a part of the lease agreement that is a legal binding contractYour statement is correct that pets are not allowed outside of the dwellingIt is your responsibility to correct the issue of the pet if it is outside of your home regardless of the circumstancesUnfortunately, we will not be able to change the rules in reference to the pet as the animal rules are the same for all residents
We value our resident's and strive to respond to our residents in the most professional and courtesy way possibleWe will certainly take your concerns very seriously and take steps to make improvements
Please feel free to contact the office at 3*** if you have any additional concerns

Initial Business Response /* (1000, 6, 2016/04/19) */
Bell *** worked with Mr*** and gave multiple options for him to choose that would work best for him The resident has made his decision and the matter as been resolved
Initial Consumer Rebuttal /* (2000, 8, 2016/04/22) */
From:
*** (mailto:***@mail.regent.edu)
Sent: Friday, April 22, 11:AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
Dear ***:
Bell Partners Inc resolved the issue Please withdraw my complaint
Thank you,
***

Initial Business Response /* (1000, 6, 2016/11/07) */
Contact Name and Title: Tony P***, Rgnl Mgr
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
Good afternoonWe apologize for the inconvenience that you have experienced, and can assure you that this was not our
intentionUnfortunately it appears that there may have been a misunderstanding, as we require each and every one of our residents who are years of age or older, to complete an application for residencyWe do so because we require each occupant above the age of to be a lease holder

We resolved the final account statement directly with our resident on 2/4/17. We met with *** *** in person at the community and reviewed all of the final charges including the final utility bill. Pictures of the move out condition of the apartment were viewed. We believe we
addressed all of her questions and concerns during this meeting. After our meeting, we received an email message from *** *** acknowledging her balance due and stating she understood the final account state as their final bill.

We resolved the final account statement directly with our resident on 2/4/17. We met with *** *** in person at the community and reviewed all of the final charges including the final utility bill. Pictures of the move out condition of the apartment were viewed. We believe we
addressed all of her questions and concerns during this meeting. After our meeting, we received an email message from *** *** acknowledging her balance due and stating she understood the final account state as their final bill

Initial Business Response /* (1000, 5, 2015/12/17) */
Mr*** is a former resident at Bell at Universal His residency at Bell at Universal included two other roommates in the apartmentThey moved out 10/and the account closed 10/The refund check was approved and processed on 10/
The check was returned as undeliverable on 11/to the address provided at move out
What commonly happens in roommate situations is they want the check sent directly to only one of the roommates Mr*** had requested that for the refund to his apartment The check is issued back in the lease holders name(s) and is sent back to the address that's given at the time of move out
Mr*** has been contacted to determine a better address to reissue the deposit check that was returned The address was confirmed with Mr*** on 12/17/

Initial Business Response /* (1000, 10, 2016/06/13) */
Contact Name and Title: Joshua A***
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
Goof Morning,
I left a message with *** on Friday to discuss repairs for the area but have not received a call back as of
yetDue to heavy rains in the area recently, we have had more runoff than normalWe do have our construction director coming into town on 6/to put a plan in place to seal the leakAll repairs will be discussed with *** once scheduled
Initial Consumer Rebuttal /* (3000, 12, 2016/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a message from a JustinThey complex has access to my townhouse, and are allowed to enter during business hours as long as I am notifiedI was told by the apartment manager that the contractor will not be here until 6/21, so which one is it? One person tells me one thing and the other person says something differentI was recently told I would be let out of my lease with no early termination fee, which is perfectI am waiting to receive that in writing
Final Consumer Response /* (2000, 16, 2016/08/24) */
From: *** (mailto:***@msn.com)
Sent: Wednesday, August 24, 11:AM
To: ***
Subject: Re: Revdex.com Complaint: Bell Partners
I no longer live in that complex and was let out of my lease without a termination fee
I was told the townhouse would be decommissioned for repairs prior to them renting it to another tenantNot sure if that has happened
Thank you for following up
Sent from my iPhone

Complaint has been forwarded to Regional Manager to respond

Initial Business Response /* (1000, 5, 2016/09/02) */
The resident is responsible for rent through September 6th since the PM & RM both agreed to back date her notice to July 6th when she originally came in to discuss breaking her leaseThe apartment was walked by the RM & PM and there were no
damages, so on September 6th, which is her rent responsible move out date, we will process her security deposit refund minus days worth of rent that is owed and we will send the remainder to a forwarded address if she left one with the officeThe resident does sign an early termination addendum at move in and at renewal time, so that they are aware what it would cost to break a lease for any reasonWe will not be giving a half month rent credit and will forward the remainder of the security deposit within the state required days after move out date

Initial Business Response /* (1000, 5, 2016/06/28) */
Contact Name and Title: Jenna H*** ROC
Contact Phone: XXXXXXXXXX
Contact Email: ***@bellpartnersinc.com
Ms*** contacted the *** Partners Dallas Regional Office on 6/26/requesting her rental history from *** *** Jenna
H*** Regional Office Coordinator spoke to her and provided her email address for the rental history request to be sent to The request was made from The *** of *** on 6/27/and the request was completed and returned to The *** of *** on 6/28/

Initial Business Response /* (1000, 6, 2016/04/07) */
Contact Name and Title: Ashley E***
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
Upon move-out it was explained that any refund due to a resident after move out is required and would be received within days of the
processing of a final account statement not from the date of move out The credit to be refunded is $1, The date of the final account statement is 3/8/I have reached out to our property accountant to insure that you will receive the deposit within the required time frame
*** will not be able to honor the request to refund you any amount authorized through ***.com ***.com is a third party company of which *** does not have any authorization to access any payment information for a resident nor prospective resident After a payment is received via ***.com, *** receives a confirmation form (verified authorization form from ***.com including payment total); after which, we will post the amount to the residents account which has already been authorized by the resident on the ***.comThe charge of $is the charge incurred when making a payment utilizing ***.com versus through the bell resident portal or in the leasing office (which are free services)
Initial Consumer Rebuttal /* (2000, 8, 2016/04/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my due balance check of $

Shirlington House is currently undergoing a large renovation project. The renovation includes upgrading the apartments and amenity spaces. I understand how frustrating the noise and water shut offs have been on the entire community, our hope is that in the end we have improved the
overall living experience for the residents Currently the property has started the core drilling in designated apartments, which has caused additional noise. The core drilling will allow the installation of washer and dryers in some apartments. With adding the washer and dryers it was necessary, in some cases, to build additional closet space to house the equipment. The water shut offs were necessary to help reduce the number of apartments that would be without water during emergency leak situations. Before we added the additional valves, the entire property would need to be without water during the repair of any type of leak in the building. By adding the additional valves this will allow the team to isolate where the water will be shut off and reduce the number of residents that will be without water. In order for the renovations to be completed in the garage, it was decided to do the work in sections, which meant that residents would lose their designated space during the renovation process. I understand how this was an inconvenience for anyone that used the garage; however the repairs were necessary to the area. There were many leaks in the garage that had begun causing damage to the resident cars Mr*** had been working with Resident Coordinator in regard to the upcoming renovations to his apartment and build for the additional closet needed for the washer and dryer. The Resident Coordinator had met with Mr*** in person on occasions and had verbal conversations in regard to the process. The renovations to the apartments are not optional, it is Glenn’s job to help schedule and coordinate the work with the residentsUp until the last conversation on the 25th of February, the coordinator had been working with Mr*** to get the work completed even though Mr*** did not want the work done in his apartment. He had given notice and wanted the work scheduled after his move out. After the many conversations, the coordinator went the construction team and was able to get the renovations postponed in Mr***s apartment. Unfortunately, a letter was sent to Mr***’s door outlining work that would be performed in his apartment. Mr*** called the regional office on Thursday, March 1, He called a couple of times in the morning trying to reach the Regional Manager. I was out in the field that day. The office coordinator explained to Mr*** that I would contact him before the end of the day. When I returned to my office that afternoon I tried calling Mr***, his voicemail was full, which meant I was unable to leave him a message. When I could not reach him by phone, I sent him an email explaining that the letter was sent to his door in error and that we would not be completing any work in his home until after his scheduled move out date of March The Resident Coordinator had explained the conversations, and the frustration Mr*** felt in regard to the back and forth they had in regard to the renovation. Glenn wanted to offer him a concession. A $concession was approved. The community manager is reaching out to Mr*** to explain that the credit was added to his account. Since Mr*** had already paid March’s rent, the concession will be refunded to him upon his move out once the final statement is completed for his apartment Melissa AT*** Regional Manager

Initial Business Response /* (1000, 6, 2016/09/07) */
We refunded deposit from July 31st, however it was returned due to incorrect addressWe have since reached out to the prospect to get an updated address and re-sent the deposit to the new addressThank you