Bell Partners, Inc.

Initial Business Response /* (1000, 6, 2015/09/15) */
This letter is in response to case #XXXXXXXX
In reference to the move in day and offered quotes, we understand that moving is a stressful time and we try to simplify the apartment selecting process as much as possibleUnfortunately due to
our prices changing daily based on leasing activity and the nature of first come, our quotes are good for only hours Our resident was given availability dates and different quotes on different sized units on different visits before she decided to lease at St Johns Plantation Although this amount of quotes is not uncommon, due to the numerous changes in desired size and move in date, we can understand how there may have been a misunderstanding but assure you there was no intent to refuse to offer a date that was requested
As for the pest issue our resident first contacted the office on April 10th by email asking for her unit to be sprayed for pests We sent out pest management that same day to spray and inspect her apartment The pest management company noted that no pests were present at that time She emailed again on April 15th but the unit was just sprayed the week before so we could not spray at that time Then on May 6th our resident emailed to have her unit scheduled for treatment and on May 8th the unit was retreated and at that time no pests were present We went ahead and kept sending pest management to her unit to be proactive even though no pests were discovered by the pest management company Her unit was then sprayed on 6/5, 6/19, 6/26, 7/24, 8/and 8/ Pest management notated that there were no pests present at any of these visits Our assistant manager went over to inspect the unit on June 19th with the pest control technician; she also saw no sign of pests
Our resident had an AC leak on July 20th due to the condensate line being clogged and the repair was completed the same day She had another AC leak on August 24th; work was also completed that same day As soon as the issues were reported, the repair was made the same day
On August 13th the resident requested to be let out of her lease or transferred into another unit At that time, she was told that she could be let out of her lease with a 30-day notice or she could transfer units when one became available At that time we did not have a comparable sized unit available and nothing vacant ready to show her until August 31st
On August 31st the resident requested to be let out of her lease immediately and a refund of half of her deposit During that conversation she was told again that we would let her out of her lease with a 30-day written notice and that the deposit will be refunded pending apartment conditions As of Sep she has moved out of St Johns PlantationWe wish her the best and hope she will consider living in a Bell Partners community again in the future

Initial Business Response /* (1000, 8, 2016/02/29) */
Contact Name and Title: Lisa E***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bellpartnersinc.com
Service fee for water - resident signed the Utility and Services Addendum upon move in confirming the understanding of the monthly
utility feesThis addendum is a part of the lease agreement that is a legal binding contractAt the time of signing, the fee was $17.95/month and it was increased to $ This same addendum also states that the fees can be changed at any time with a day notice to the resident
The letter in reference to the noise complaint was documentation which is customary when there has been a complaint from another residentEven though the quiet hours are from 11pm - 8am it is not uncommon for the community to make requests to reduce the noise when this noise is disturbing another residentWe ask that all residents be respectful of one another and to be considerate at all times
In accordance with the lease agreement, the property does not pay for the individual residents' cable services, but does contract with a cable service provider to provide service to the PropertyWhen Time Warner's contract expired the property changed service providers and contracted to use AT&TTime Warner's services are no longer available to the residents of the Property because Time Warner no longer has the legal right of access to the Property as a result of the expiration of Time Warner's service contract at the PropertyUnfortunately, the property has no control over the services or information provided to the resident from Time Warner or AT&T
The property has contracted a security patrol company that patrols the property at various times throughout the day and nightGate City Security also handles noise complaints for the property
We value our resident's and strive to respond to our residents in the most professional and courtesy way possibleWe will certainly take your concerns very seriously and take steps to make improvements
Please feel free to contact the office at XXX-XXX-XXXX if you have any additional concerns

Initial Business Response /* (1000, 9, 2016/09/08) */
Contact Name and Title: Lisa E***, RegMgr
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
We are sorry to hear that you have not been able to come to an agreement in reference to your issue with the catWhen you
moved in you signed an Animal Addendum that outlines the guidelines for animalsThis addendum is a part of the lease agreement that is a legal binding contractYour statement is correct that pets are not allowed outside of the dwellingIt is your responsibility to correct the issue of the pet if it is outside of your home regardless of the circumstancesUnfortunately, we will not be able to change the rules in reference to the pet as the animal rules are the same for all residents
We value our resident's and strive to respond to our residents in the most professional and courtesy way possibleWe will certainly take your concerns very seriously and take steps to make improvements
Please feel free to contact the office at 3*** if you have any additional concerns

Initial Business Response /* (1000, 7, 2016/09/01) */
Connection has been made with Ms*** We have discussed all work orders and concerns She has confirmed with the Community Manager, that she is satisfied with resolution on each issue
Initial Consumer Rebuttal /* (2000, 9,
2016/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The regional manager went above and beyond to contact me and make sure things were handled correctlyAlso, my rent was adjusted to its original agreement by the property managerI'm pleased that this matter was resolved quickly

Initial Business Response /* (1000, 5, 2015/10/30) */
The exit gate at ***, located at ***, Coconut Creek, FL was 100% operable on the day of the incident involving *** *** A company function was held at this location on this date, and Bell employees,
in addition to dozens of residents, vendors and prospects exited this same gate before, during and after Ms*** without incident *** *** monitors and supports the gates at this location, and can attest to the functionality of the gates on this date, and at all other times No email was distributed to residents stating that the gates were at any time undergoing repairs There are upgrades being made to the landscaping and curbing at the exit gate, which have required the gate to remain open for brief periods of time, but this is unrelated to the functionality of the gatesWe would assume this may be the email Ms*** refers to, as management makes every attempt to keep residents informed of such eventsA service log is available from the gate vendor, *** *** that will substantiate that no repairs have been made to this gate in the past yearThe gate is set to open and close slowly, and cars frequently attempt to 'tailgate' in order to exit quickly There is a sign posted on the gate that clearly states "Gates Close After Each Vehicle Management Not Responsible for Damages Resulting From Non-Compliance" There are also cameras in this location that capture such incidents An Incident Report was created to record this event Ms*** reported the incident and the report was completed by the property manager and submitted for informational purposes to Bell Partners's Risk Management Division This Incident Report is an in-house communication, and the facts are recorded as reported by a Bell associate Ms*** insisted on filling out the report herself on the management company computer, and this request was denied, as no one other than Bell associates have access rights to our documents, software programs and computer systems Photos were taken by a Bell associate of the damage to Ms***'s vehicle for reporting purposes It was determined that the gates were functioning properly, and the damage was caused by Ms***'s non-compliance in properly exiting the community, by not allowing the gates to fully close after each vehicle
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***'s response is inaccurate When the gate closed on my car, while my infant child was in the backseat, the office was not open yet, so I do not understand how they can say that all of these people for a function arrived before me, this is untrue and fabricated When I went to the office later in the day to report the incident and requested to fill out an incident report, I was told they do not have incident reports and I can not fill one outI at NO time asked to fill out a report on their computersI would never ask for access to company computers I even made the comment that if someone walked in, broke their leg and was taken to the hospital, they wouldn't be able to fill out an incident report and the Property Manager told me that is correct Since I have moved into the property, the gate has been continually inoperable, sometimes left open, and sometimes even pushed up past the curb on to the grass There are numerous reviews on the internet of past residents also complaining of the gate being inoperable I was not tailgating behind another car, as your security cameras can confirm I have lived here for almost years without incident and even referred my mother to live hereWe are both excellent residents that pay our rent on time and keep to ourselves I was exiting the property to take my infant daughter to the doctor and the gate closed on the back end of my car and I am lucky, she was not harmedI am merely asking for the Property Management company to accept responsibility for their property and pay for the damages to my car, which is only years old and is a lease I would also like to see the security camera footage, as I did NOT tailgate behind another car Thank you
Final Business Response /* (4000, 14, 2015/11/30) */
This gate was declared fully functional by a certified contractor It did not malfunction on the date of the declaration by Ms*** Management is not responsible for damage, as clearly stated on the gate exit
Final Consumer Response /* (4200, 20, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gate is continually left open pushed up passed the curb onto the grass, it has actually been in this state for the past weeks and particularly this morning The management company tries to state this is due to landscaping, when in fact there is no landscaping being done at the present moment, nor late in the night or early in the morning Why is the gate continually pushed open past the curb and not functioning? I pay for a gated communityAdditionally, I would like to see the video footage which will clearly shows the gate closing on the rear of my vehicleAnd yes, the property management company is responsible for any damages that occur on their propertyThe gate is on the property management's property and they are responsible for the damages Thank you

Initial Business Response /* (1000, 11, 2016/06/21) */
Ms *** was given the opportunity prior to move out and again on the day of move out to sign a general release which would release her from her lease as well as refunding her pro-rated rent of $Ms*** stated that she agreed to the
release and then refused The carpet replacement was $which was depreciated over the time she resided in the apartment, which totaled $After applying deposits, MS *** currently owes *** $2,as she didn't fulfill the lease contract
Initial Consumer Rebuttal /* (3000, 13, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contract I was given had nothing to with letting me out of my leaseIt was a contract that stated I could not file a law suit against c*** for any health issuesI was told I would be let out of my lease before anyone gave me a contractFor that reason I was lied to by the apartment managementI will have to take this matter to small claims court against bell apartments because either way it goes the apartment was not livableYou can not say I broke my lease when my health is of concern
Final Business Response /* (4000, 15, 2016/07/10) */
After several conversations with Ms***, it appeared that the only favorable outcome for her was to be released from her lease contract and receive her pro-rated rent back for the remainder for February An agreement was made to release her from the lease contract, any future obligations and refund the pro-rated rent as long as she signed the general release I will be happy to meet with Ms*** and/or email the release for a signature Once received, the amounts owed on her account will be promptly removed and the prorated rent will be refunded

? I am rejecting this response because: ? as I have now added pictures? To reflect the inside unit serial number it shows the unit is from March 1995, and the outside unit is from August ? The third picture is from energy star which states a unit thats yrs old can already raise bills 20%? Our unit is years old? That means our bill is exponentially higher? As I statedThe unit is not efficient and is costing us more than we should be paying? The unit according to maintenance can be working apprioprately, but doesnt mean its efficient? System needs to be replaced based on how old it is? $for just one month is not sufficient compensation if the unit continues to operate inefficiently every month becuase it is an old unit?

Initial Business Response /* (1000, 6, 2016/03/14) */
Ms***'s movers were seen tying up the gate to the card reader right outside the leasing office in order to keep it open while moving her items in In the process the card reader was damaged costing $ It states clearly in the lease
contract that any damages caused by the resident and/or guests will be sole responsibility of the lease holder (Ms***) The office offered to make payment arrangements with Ms*** rather than pay the total all at once
Initial Consumer Rebuttal /* (3000, 8, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information that you have provided is the maintenance crew of *** apartments tied up the gateI can even provide the email stating that my movers were only seen with the gate tied up not that they tied the gate upThe assistant manager of Chelsea stated that we must of hit it with a box ( a metal gate would not Bend if hit by a box) If youMaintenance *** Maintenance and if they have integrity they will tell you that they tied up to gateThe Garment that they use to tie up the gate does not belong to meThe issue I am having is that I am paying for something that I did not do therefore I would like my money refunded,I feel that *** apartments is not living up to the standards that is set by Bell Apartments Corporation which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I feel that *** is not living up to the standards that is set by Bell apartments corporations which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I am very disappointed at how the situation has been handled and the lack of integrity
Final Business Response /* (4000, 12, 2016/03/29) */
Due to the fact that we can not without a doubt know who tied up the gate, we have removed the charge of $from your accountif you need any further assistance, please feel free to contact the office
Final Consumer Response /* (2000, 14, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/11/07) */
Contact Name and Title: Tony P***, Rgnl Mgr
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
Good afternoonWe apologize for the inconvenience that you have experienced, and can assure you that this was not our
intentionUnfortunately it appears that there may have been a misunderstanding, as we require each and every one of our residents who are years of age or older, to complete an application for residencyWe do so because we require each occupant above the age of to be a lease holder

Initial Business Response /* (1000, 5, 2016/12/12) */
Dear Revdex.com Complainant,
Thank you for bringing this to our attention In response to this message, your concerns were addressed on Friday, December 9, with the Regional Manager in charge of this community A phone call was made on Monday,
December 12, 2016, to ensure nothing further was needing addressed During this conversation, it was stated that all had been rectified
Thank you again for your patience and we appreciate your residency If there are any other further issues, do not hesitate in reaching out to our offices
Sincerely,
Bell Partners, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I spoke to? Mr*** and explained the options to break his lease or to transfer to another apartment within the communityOn one occasion someone left donuts at his doorWe are required by the Fair Housing Act to give all residents the same lease break optionsWe gave Mr*** all options
that are available under these or any other circumstances that occur within the communityMr*** was not happy with any of the optionsWe feel our options were fair and in accordance with Landlord Tenant ActWhen residents have conflicts with their neighbors they are sometimes very difficult to resolve, especially when there is not any proof of what is happeningWe treat all residents fairly and offer the same options to anyone that needs to break their legal binding contractAlamance Reserve was sold on 3/8/to? *** ***If Mr*** has any additional concerns he would need to contact the Alamance Reserve office or *** ***Thank you,?

Initial Business Response /* (1000, 5, 2016/03/01) */
Revdex.com case #XXXXXXXX
*** contracted a professional Pest Control Company in which they placed the traps in designated areas Traps are to remain in place for hours a day The process took longer due to traps being moved and taken
up at resident's convenienceThe rodent chewed its way into the home as an act of Mother Nature Rodent was caught, the apartment management company replaced carpet thought out the home in damaged areas and Management Company also paid to dispose of the resident's personal propertyThe management company acted in good faith and corrected the issue with the rodent Residents are however, responsible for their personal property

Initial Business Response /* (1000, 5, 2016/06/28) */
Contact Name and Title: Jenna H[redacted] ROC
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@bellpartnersinc.com
Ms. [redacted] contacted the [redacted] Partners Dallas Regional Office on 6/26/16 requesting her rental history from [redacted]. Jenna...

H[redacted] Regional Office Coordinator spoke to her and provided her email address for the rental history request to be sent to. The request was made from The [redacted] of [redacted] on 6/27/16 and the request was completed and returned to The [redacted] of [redacted] on 6/28/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Initial Business Response /* (1000, 5, 2015/11/06) */
November 6, 2015
Re: Case # [redacted]
Complaint Department
Revdex.com of Central North Carolina/Greensboro
To whom it may concern,
After carefully reviewing the received complaint, our Charlotte Regional Corporate Office has...

agreed to refund the additional requested $900 conditional credit fee, due to the length of time in which the tenant occupied the home. Please note that we did release this resident from the lease agreement, at her request and without additional penalty.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. This issue is resolved. Thank you very much for your assistance.
Best

Initial Business Response /* (1000, 6, 2015/09/15) */
This letter is in response to case #XXXXXXXX.
In reference to the move in day and offered quotes, we understand that moving is a stressful time and we try to simplify the apartment selecting process as much as possible. Unfortunately due to...

our prices changing daily based on leasing activity and the nature of first come, our quotes are good for only 48 hours. Our resident was given availability dates and 8 different quotes on 3 different sized units on 3 different visits before she decided to lease at St Johns Plantation. Although this amount of quotes is not uncommon, due to the numerous changes in desired size and move in date, we can understand how there may have been a misunderstanding but assure you there was no intent to refuse to offer a date that was requested.
As for the pest issue our resident first contacted the office on April 10th by email asking for her unit to be sprayed for pests. We sent out pest management that same day to spray and inspect her apartment. The pest management company noted that no pests were present at that time. She emailed again on April 15th but the unit was just sprayed the week before so we could not spray at that time. Then on May 6th our resident emailed to have her unit scheduled for treatment and on May 8th the unit was retreated and at that time no pests were present. We went ahead and kept sending pest management to her unit to be proactive even though no pests were discovered by the pest management company. Her unit was then sprayed on 6/5, 6/19, 6/26, 7/24, 8/1 and 8/14. Pest management notated that there were no pests present at any of these visits. Our assistant manager went over to inspect the unit on June 19th with the pest control technician; she also saw no sign of pests.
Our resident had an AC leak on July 20th due to the condensate line being clogged and the repair was completed the same day. She had another AC leak on August 24th; work was also completed that same day. As soon as the issues were reported, the repair was made the same day.
On August 13th the resident requested to be let out of her lease or transferred into another unit. At that time, she was told that she could be let out of her lease with a 30-day notice or she could transfer units when one became available. At that time we did not have a comparable sized unit available and nothing vacant ready to show her until August 31st.
On August 31st the resident requested to be let out of her lease immediately and a refund of half of her deposit. During that conversation she was told again that we would let her out of her lease with a 30-day written notice and that the deposit will be refunded pending apartment conditions. As of Sep 2 she has moved out of St Johns Plantation. We wish her the best and hope she will consider living in a Bell Partners community again in the future.

Initial Business Response /* (1000, 8, 2015/12/10) */
To whom it may concern;
In response to the Ms. [redacted]'s complaint, [redacted] Partners Lead Management and On-Site Management has attempted several times to reach Ms. [redacted] to discuss various options regarding her lease to include: renewing or...

updating the current notice to vacate that was on had at the time of this compliant. We did not receive any additional follow up from Ms. [redacted] regarding her move out date and/or renewal desires since Regional Manager spoke with her via phone back in Mid-November 2015.

Ms. [redacted] was on notice to move out on November 30, 2015 but did not move out and has not renewed or revoked her notice to vacate and is now on MTM.

She sent an electronic check for $872, which is her old rent amount, not the MTM rate, therefore resulting in a balance owing on the account.

Management did not immediately deposit this payment as it was less than what was owed and management was unsure what Ms. [redacted]'s intentions were regarding her lease or notice to move out.

As far as her complaint about unexplained charges on her water bill, the Manager spent quality time reviewing Ms. [redacted]'s water bills and ledger from the beginning of the Bell Partners take over and charges appeared to be accurately stated. No changes were due nor made regarding this item.

Regarding termite activity being experienced; Ms. [redacted] has had some termite activity which Management has address with no current activity being experienced. After the termite service issue was addressed by a reputable 3rd party pest control company, Ms. [redacted] never came in to discuss any ongoing issues after it was treated.

In conclusion, the Regional Manager and Manager reached out to Ms. [redacted] on 12/9/15 via phone where a voice mail was left by the Regional and at her apartment by the Manager. Ms. [redacted] returned the Regional Manager's call and based on the conversation a resolution / agreement was concluded and is as follows:
-Ms. [redacted] updated her Notice to Vacate for 12/31/15
-Ms. [redacted] paid the difference on her December 2015 rent/misc. account
-No additional service issues were expressed by Ms. [redacted] and all seem to be amicable
Should anyone have any further questions concerning Ms. [redacted]'s original compliant or this response, please feel free to contact me, Jen L[redacted], Regional Manager at [redacted]@BellPartnersInc.com
Respectfully,
Jen L[redacted], Regional Manager
Bell Partners, Inc.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately,I do not agree with everything Ms. L[redacted] has said. I did give notice, but the only call I received was on the 9th, my last day of eviction. I'm pretty sure that the only reason Bell Partners reached out was because I contacted you. We did come to an agreement on my last months rent.Bell Partners has had 11 Revdex.com complaints this yr alone.44 in the last 3 yrs.That speaks volumes. I was never explained the padding of the water bill, regardless of how many said hours were used looking into it. It is a pity that the Regional Mgr and Revdex.com had to get involved since the onsite Mgr is inept and unyielding. "Computer says". The termite issue is still on their hands. One of many reasons I have been trying to leave. This does not give them a pass. They still need to address the rotting stairs, which are a lawsuit beacon. I hold my opinion that the onsite mgr Teri A[redacted] lacks the knowledge,tools, and compassion for this position that she holds. I have heard how she addresses the elderly, and how she bulldoses the meek. Just because I am leaving doesn't make what they are doing OK. Bell Partners are very lucky that they have Jen L[redacted] on there team, She was the only one who tried to help me. I'm sorry if I have been redundant. I am just tired of fighting. Again, I am permanently disabled for 14yrs and this just pisses me off.

On January 3rd, 2018, a service request was submitted regarding your heating unit. The service request was completed within a timely manner based on parts required and the rebuild of the air handler. As a whole the regional area had extreme cold temps as well as winter storms resulting in higher...

than normal electricity bills across North Carolina.  Our decision to offer a $30 concession was based on your billing with Duke Progress Energy and your service time frame for the repair.. We reached out to Duke Process Energy on your behalf  to consult with them on what a standard bill reflected based on the weather conditions in NC. They responded that 68 degrees is the most energy efficient setting for winter months and billing is based on actual usage and personal preferences. Our HVAC certified team did not find any additional issues with the unit once repairs were made. At this time we see no reason to warrant a full unit replacement.  We cannot guarantee that this would reduce your energy billing based on Duke Progress Energy kilowatts. We will gladly review any bills with you in the upcoming months as the seasons change. Keli C[redacted] Community ManagerTwo Million Dollar Club Achiever

I am rejecting this response because:  as I have now added 3 pictures.  To reflect the inside unit serial number it shows the unit is from March 1995, and the outside unit is from August 1995.   The third picture is from energy star which states a unit thats 10 yrs old can already raise bills 20%.  Our unit is 23 years old.  That means our bill is exponentially higher.  As I stated. The unit is not efficient and is costing us more than we should be paying.  The unit according to maintenance can be working apprioprately, but doesnt mean its efficient.   System needs to be replaced based on how old it is.  $30 for just one month is not sufficient compensation if the unit continues to operate inefficiently every month becuase it is an old unit.

Initial Business Response /* (1000, 5, 2015/10/30) */
The exit gate at [redacted], located at [redacted], Coconut Creek, FL was 100% operable on the day of the incident involving [redacted]. A company function was held at this location on this date, and 10 Bell employees,...

in addition to dozens of residents, vendors and prospects exited this same gate before, during and after Ms. [redacted] without incident. [redacted] monitors and supports the gates at this location, and can attest to the functionality of the gates on this date, and at all other times. No email was distributed to residents stating that the gates were at any time undergoing repairs. There are upgrades being made to the landscaping and curbing at the exit gate, which have required the gate to remain open for brief periods of time, but this is unrelated to the functionality of the gates. We would assume this may be the email Ms. [redacted] refers to, as management makes every attempt to keep residents informed of such events. A service log is available from the gate vendor, [redacted] that will substantiate that no repairs have been made to this gate in the past year. The gate is set to open and close slowly, and cars frequently attempt to 'tailgate' in order to exit quickly. There is a sign posted on the gate that clearly states "Gates Close After Each Vehicle. Management Not Responsible for Damages Resulting From Non-Compliance". There are also cameras in this location that capture such incidents. An Incident Report was created to record this event. Ms. [redacted] reported the incident and the report was completed by the property manager and submitted for informational purposes to Bell Partners's Risk Management Division. This Incident Report is an in-house communication, and the facts are recorded as reported by a Bell associate. Ms. [redacted] insisted on filling out the report herself on the management company computer, and this request was denied, as no one other than Bell associates have access rights to our documents, software programs and computer systems. Photos were taken by a Bell associate of the damage to Ms. [redacted]'s vehicle for reporting purposes. It was determined that the gates were functioning properly, and the damage was caused by Ms. [redacted]'s non-compliance in properly exiting the community, by not allowing the gates to fully close after each vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]'s response is inaccurate. 1. When the gate closed on my car, while my infant child was in the backseat, the office was not open yet, so I do not understand how they can say that all of these people for a function arrived before me, this is untrue and fabricated. 2. When I went to the office later in the day to report the incident and requested to fill out an incident report, I was told they do not have incident reports and I can not fill one out. I at NO time asked to fill out a report on their computers. I would never ask for access to company computers. I even made the comment that if someone walked in, broke their leg and was taken to the hospital, they wouldn't be able to fill out an incident report and the Property Manager told me that is correct. 3. Since I have moved into the property, the gate has been continually inoperable, sometimes left open, and sometimes even pushed up past the curb on to the grass. There are numerous reviews on the internet of past residents also complaining of the gate being inoperable. 4. I was not tailgating behind another car, as your security cameras can confirm. 5. I have lived here for almost 2 years without incident and even referred my mother to live here. We are both excellent residents that pay our rent on time and keep to ourselves. I was exiting the property to take my infant daughter to the doctor and the gate closed on the back end of my car and I am lucky, she was not harmed. I am merely asking for the Property Management company to accept responsibility for their property and pay for the damages to my car, which is only 2 years old and is a lease. I would also like to see the security camera footage, as I did NOT tailgate behind another car. Thank you.
Final Business Response /* (4000, 14, 2015/11/30) */
This gate was declared fully functional by a certified contractor. It did not malfunction on the date of the declaration by Ms. [redacted]. Management is not responsible for damage, as clearly stated on the gate exit.
Final Consumer Response /* (4200, 20, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gate is continually left open pushed up passed the curb onto the grass, it has actually been in this state for the past 3 weeks and particularly this morning. The management company tries to state this is due to landscaping, when in fact there is no landscaping being done at the present moment, nor late in the night or early in the morning. Why is the gate continually pushed open past the curb and not functioning? I pay for a gated community. Additionally, I would like to see the video footage which will clearly shows the gate closing on the rear of my vehicle. And yes, the property management company is responsible for any damages that occur on their property. The gate is on the property management's property and they are responsible for the damages. Thank you.