Bell Partners, Inc.

I spoke to Mr*** and explained the options to break his lease or to transfer to another apartment within the communityOn one occasion someone left donuts at his doorWe are required by the Fair Housing Act to give all residents the same lease break optionsWe gave Mr*** all options
that are available under these or any other circumstances that occur within the communityMr*** was not happy with any of the optionsWe feel our options were fair and in accordance with Landlord Tenant ActWhen residents have conflicts with their neighbors they are sometimes very difficult to resolve, especially when there is not any proof of what is happeningWe treat all residents fairly and offer the same options to anyone that needs to break their legal binding contractAlamance Reserve was sold on 3/8/to *** ***If Mr*** has any additional concerns he would need to contact the Alamance Reserve office or *** ***Thank you,

Initial Business Response /* (1000, 10, 2016/06/13) */
Contact Name and Title: Joshua A***
Contact Phone: ***
Contact Email: ***@bellpartnersinc.com
Goof Morning,
I left a message with *** on Friday to discuss repairs for the area but have not received a call back as of
yet Due to heavy rains in the area recently, we have had more runoff than We do have our construction director coming into town on 6/to put a plan in place to seal the leak All repairs will be discussed with *** once scheduled
Initial Consumer Rebuttal /* (3000, 12, 2016/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a message from a JustinThey complex has access to my townhouse, and are allowed to enter during business hours as long as I am notifiedI was told by the apartment manager that the contractor will not be here until 6/21, so which one is it? One person tells me one thing and the other person says something differentI was recently told I would be let out of my lease with no early termination fee, which is perfectI am waiting to receive that in writing
Final Consumer Response /* (2000, 16, 2016/08/24) */
From: *** (mailto:***@msn.com)
Sent: Wednesday, August 24, 11:AM
To: ***
Subject: Re: Revdex.com Complaint: Bell Partners
I no longer live in that complex and was let out of my lease without a termination fee
I was told the townhouse would be decommissioned for repairs prior to them renting it to another tenantNot sure if that has happened
Thank you for following up
Sent from my iPhone

Initial Business Response /* (1000, 5, 2016/09/02) */
The resident is responsible for rent through September 6th since the PM & RM both agreed to back date her notice to July 6th when she originally came in to discuss breaking her lease The apartment was walked by the RM & PM and there were no
damages, so on September 6th, which is her rent responsible move out date, we will process her security deposit refund minus days worth of rent that is owed and we will send the remainder to a forwarded address if she left one with the office The resident does sign an early termination addendum at move in and at renewal time, so that they are aware what it would cost to break a lease for any reason We will not be giving a half month rent credit and will forward the remainder of the security deposit within the state required days after move out date

***Bell Partners sent Mr***'s refund check to the address he provided at move outSince the check was not returned to Bell Partners we did a stop payment on the check and re-issued the checkMr*** said he would pick up the check from Bell Partners todayIf you need any
additional information please feel free to contact me at ***@bellpartnersinc.com or at ***. Thank you,Lisa E***

Unfortunately, Bell Partners, Incno longer manages Forest Glen Apartments, and therefore no longer has access to our former resident paper filesAccording to the electronic file that we still have access to, your charges for early termination are in accordance with the National Apartment
Association lease agreement that was signed by you, and is a legal binding documentIf a special arrangement was made between the on-site management team and yourself, this should have documented in writing, and placed in your resident file which is located at the apartment community, and must be kept on site for a minimum of years according to Georgia LawAfter speaking with you over the telephone, I advised you to contact the current owner/management company and request a copy of the documentation releasing you of your liabilityIf there is anything else that we can assist you with, please do not hesitate to give us a call

Initial Business Response /* (1000, 6, 2016/04/19) */
Bell *** worked with Mr*** and gave multiple options for him to choose that would work best for himThe resident has made his decision and the matter as been resolved
Initial Consumer Rebuttal /* (2000, 8, 2016/04/22) */
From:
*** (mailto:***@mail.regent.edu)
Sent: Friday, April 22, 11:AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
Dear ***:
Bell Partners Inc resolved the issuePlease withdraw my complaint
Thank you,
***

Initial Business Response /* (1000, 7, 2016/05/17) */
*** uses a daily pricing model to set rates for renewals and we are consistent in our practicesThey management team met with Ms*** and discussed her renewal offers and cleared up some confusion shortly after this complaint was
filed
Initial Consumer Rebuttal /* (2000, 9, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After this complaint they did meet with meEveryhing ok

Final Consumer Response /* (450, 9, 2016/05/09) */
I finally received a refund check of $ I have no other issues with this company

Initial Business Response /* (1000, 6, 2016/03/07) */
Property manager spoke with resident and explained the late policy in the State of MAIf you pay your rent on the 31st day of the month, it is considered lateIn this instance, the resident paid January rent in FebruaryI waived the late fee
for her and explained going forward what the lease and policy statesAlso, I explained to her that she paid for a full month of parking when she only owed a prorated amount and that the credit went to the next month, so for March she would only pay the outstanding amount for parking after the credit was appliedResident is all set and happy

Initial Business Response /* (1000, 5, 2015/11/06) */
November 6,
Re: Case # *** *** ***
Complaint Department
Revdex.com of Central North Carolina/Greensboro
To whom it may concern,
After carefully reviewing the received complaint, our Charlotte Regional Corporate Office has
agreed to refund the additional requested $conditional credit fee, due to the length of time in which the tenant occupied the homePlease note that we did release this resident from the lease agreement, at her request and without additional penalty
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youThis issue is resolvedThank you very much for your assistance
Best

On January 3rd, 2018, a service request was submitted regarding your heating unitThe service request was completed within a timely manner based on parts required and the rebuild of the air handlerAs a whole the regional area had extreme cold temps as well as winter storms resulting in higher
than electricity bills across North Carolina. Our decision to offer a $concession was based on your billing with Duke Progress Energy and your service time frame for the repairWe reached out to Duke Process Energy on your behalf to consult with them on what a standard bill reflected based on the weather conditions in NCThey responded that degrees is the most energy efficient setting for winter months and billing is based on actual usage and personal preferencesOur HVAC certified team did not find any additional issues with the unit once repairs were madeAt this time we see no reason to warrant a full unit replacement We cannot guarantee that this would reduce your energy billing based on Duke Progress Energy kilowattsWe will gladly review any bills with you in the upcoming months as the seasons changeKeli C*** Community ManagerTwo Million Dollar Club Achiever

Initial Business Response /* (1000, 5, 2016/06/23) */
This issue has been addressed with both Ms*** and the residents she has complained aboutI can assure you no names were mentioned as to who complainedWe have completed the paperwork that is legally necessary to rectify the situation
but since we have no police reports and is only a she said, he said situation, there is not a lot we can do legallyEven when the police were called the police office could not do anything since the resident had not violated any lawsSince this person is a paying resident, we can not ban him from the amenity, but we can limit the number of guests he brings to the pool, which we will enforceIf this resident does break any laws, we will certainly enforce our lease and will quickly remove this person from the property
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To begin with, the resident in question, did this in front of numerous witnesses (other residents who were lounging at and in the pool)The police officer asked the staff to take names of the individuals who witnessed the event, and said exactly the situation I experienced, as it had happenedTherefore, this was never a he said, she said at any timeThese names were given to managementAdditionally, the police officer also said that this was a situation/matter that needed to be addressed and directly handled by the community manager
Before and since this time, multiple residents have told me they have written multiple complaints, including verbal complaints to the managerThese complaints consist of continued inability to use the pool, grill area, and fire pit leisurely, due to continued intoxication, foul language, and fear of retaliation from the individuals, who have lived here far more years than what I have lived hereThese residents who have complained have done so about the same individuals within the last three-to-five years
Furthermore, when five or six men and a woman take over the community and do not allow the other 95% of the community to use the amenities, who DO pay their rent, this is at the very least an injustice to me and the other residents
Lastly, in reference to the statement that "no names were mentioned as to who complained," is untrue because I never mentioned my complaint to anyone, let alone a resident, to none other than *** and ***, the regional and community managerTherefore, he found out from someone who knew the situation firsthand, and no other resident knew any information on the matter, and as a result, the individual, who is a member of the above-mentioned group, spoke harsh and vindictive words; consistent of verbal harassment, in the form of yelling, finger-pointing in my face, yelling across the pool, using the *** word, and *** word, including using repeatedly the word, "rat."
Because of the comments and detailed information, I definitely do not feel safe, or feel welcome to use the only amenities we have; the pool, grill and fire-pitUntil a proper resolution occurs, I will not be satisfied with how this is handled, until I can feel same in my home
Final Business Response /* (4000, 9, 2016/06/30) */
Management is working to rectify this situation to the residents satisfaction, however, I don't see this working out as quickly as the resident wants it to due to legal issues
Final Consumer Response /* (4200, 11, 2016/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand certain situations take time, this has been an ongoing issue of more than a year, and quite frankly, is well beyond the time allotted to resolve the issue
Referencing legal issues, the apartment lease contract under section "Prohibited Conduct," it clearly states that "you and your occupants or guests may not engage in the following activities: behaving in a loud or obnoxious manner; disturbing or threatening the rights, comfort, health, safety, or convenience of others (including our agents and employees) in or near the apartment community; disrupting our business operations; manufacturing, delivering, possessing with intent to deliver,
or otherwise possessing a controlled substance or drug paraphernalia; engaging in or threatening violence; et al." Additionally, in the Apartment Lease Addendum, under #Limitations on Conduct, it clearly states that community management "may exclude from the apartment community guests or others who, in our judgment, have been violating the law, violating this Lease Contract or any apartment rules, or disturbing other
residents,..."
Furthermore, under section Community Policies, it's clearly outlined that resident(s) agree they and guests "will adhere to the rules and regulations posted in the pool area and Management policiesAll Swimmers swim at their own riskOwner is not responsible for accidents or injuriesFor their safety, Residents should not swim alonePool hours are posted at the pool
Children under the minimum age (posted at the pool) must be accompanied at all times by a parent or legal guardianNo glass, pets, or alcoholic beverages are permitted in the pool areaUse paper or plastic containers only
Proper swimming attire is required at all times and a swimsuit "cover up" should be worn to and from the poolNo running or rough activities are allowed in the pool areaRespect others by minimizing noise, covering pool furniture with a towel when using suntan oils, leaving pool furniture in pool areas, disposing of trash, and keeping pool gates closedResident(s) must accompany their guests neighbors, visitors, or owner representatives."
Lastly, these issues continually occur, and are becoming increasingly frequentThere is also drunk driving through the community, engaging in loud noise, drunken debauchery well after pool hours, and zero respect for other community members/dwellers/guests
What does it take to get something done within a reasonable amount of time, regarding a serious situation that is being overlooked due to a seemingly fear of confrontationWhile money is what it takes to keep a business alive and thriving, so does mutual respect, understanding, and allowing others to be safe in their current dwelling

Initial Business Response /* (1000, 5, 2015/08/03) */
To address consumer's complaint in the order specified:
1) A Final Accounting Statement describing all damages and fees owed was sent via certified mail to the address provided by the vacating resident: *** ** *** *** Wilton Manors, FL
XXXXX-XXXXThe statement described the damage in detail,and is the same as the resident describes in his complaintIf it was not received, how is the resident aware of the charge details? Actual photographic evidence is available of all damage, including invoice and description of damage from the carpet vendor that also inspected the premises and replaced the destroyed carpet
2) The Animal Addendum signed by the complaintant clearly identifies the money tendered as an 'Additional Fee' and is nowhere described as a non-refundable depositIt is described as follows in Section 6: "ADDITIONAL FEEYou must pay a one-time fee of $for having the animal in the dwelling unit."
Section describes the liability associated with having an animal in a dwelling unit: Section 7: "LIABILITY NOT LIMITEDThe additional monthly rent and additional security deposit under this Animal Addendum do not limit residents' liability for property damages, cleaning, deodorization, defleaing, replacements, or personal injuries."
In summary, the amount tendered was $400, not $500, and it is nowhere described as a non-refundable depositThe language above is clear and concise, and contained within a legal document prepared and approved by the Florida Apartment Association and the National Apartment Association, and signed by the complaintant
3) A copy of the move-out inspection is available upon request to any and all former residentsHowever, it is provided to the resident during the move out inspection processThe departing resident is requested to schedule an appointment to walk the unit together with a management representative, and a copy may be provided at that timeIf the complaintant did not schedule an appointment and walk the premises with a management representative, he would not have a copy, unless he requested it at a later date
4) The complaintant relates that he received a letter from a collection agency one year after he left the premisesThis occurs if the collection agency has been unsuccessful in their collection effort by phone and emailThe only address of record, and provided to the collection agency is the same one as provided to the community by the departing resident upon moveout: *** ** *** *** Wilton Manors, FL XXXXX-XXXX
5) No office employee at the management location is aware of a physical visit by the complaintant to the office seeking to see the managerHowever, the assistant manager and manager have both spoken to him on at least one occassion recently, and after retrieving his file, have made numerous efforts to contact him by phone, with no returned call from the complaintant
Not all charges on the Final Accounting Statement relate to the pet damage, but also include final billing for water usage and other charges non-related to the extensive pet damage, making up the total of $However, the pet damage is extensive and is clearly noted in numerous photographsThe pets are described in the Animal Addendum as a Springer Spaniel, '***', weighing pounds and a tabby cat, *** weighing poundsPhotos of both pets are also included in the file

Final Consumer Response /* (450, 9, 2016/05/09) */
I finally received a refund check of $I have no other issues with this company

Initial Business Response /* (1000, 5, 2016/06/23) */
This issue has been addressed with both Ms*** and the residents she has complained about I can assure you no names were mentioned as to who complained We have completed the paperwork that is legally necessary to rectify the situation
but since we have no police reports and is only a she said, he said situation, there is not a lot we can do legallyEven when the police were called the police office could not do anything since the resident had not violated any lawsSince this person is a paying resident, we can not ban him from the amenity, but we can limit the number of guests he brings to the pool, which we will enforce If this resident does break any laws, we will certainly enforce our lease and will quickly remove this person from the property
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To begin with, the resident in question, did this in front of numerous witnesses (other residents who were lounging at and in the pool)The police officer asked the staff to take names of the individuals who witnessed the event, and said exactly the situation I experienced, as it had happenedTherefore, this was never a he said, she said at any timeThese names were given to managementAdditionally, the police officer also said that this was a situation/matter that needed to be addressed and directly handled by the community manager
Before and since this time, multiple residents have told me they have written multiple complaints, including verbal complaints to the managerThese complaints consist of continued inability to use the pool, grill area, and fire pit leisurely, due to continued intoxication, foul language, and fear of retaliation from the individuals, who have lived here far more years than what I have lived hereThese residents who have complained have done so about the same individuals within the last three-to-five years
Furthermore, when five or six men and a woman take over the community and do not allow the other 95% of the community to use the amenities, who DO pay their rent, this is at the very least an injustice to me and the other residents
Lastly, in reference to the statement that "no names were mentioned as to who complained," is untrue because I never mentioned my complaint to anyone, let alone a resident, to none other than *** and ***, the regional and community managerTherefore, he found out from someone who knew the situation firsthand, and no other resident knew any information on the matter, and as a result, the individual, who is a member of the above-mentioned group, spoke harsh and vindictive words; consistent of verbal harassment, in the form of yelling, finger-pointing in my face, yelling across the pool, using the *** word, and *** word, including using repeatedly the word, "rat."
Because of the comments and detailed information, I definitely do not feel safe, or feel welcome to use the only amenities we have; the pool, grill and fire-pitUntil a proper resolution occurs, I will not be satisfied with how this is handled, until I can feel same in my home
Final Business Response /* (4000, 9, 2016/06/30) */
Management is working to rectify this situation to the residents satisfaction, however, I don't see this working out as quickly as the resident wants it to due to legal issues
Final Consumer Response /* (4200, 11, 2016/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand certain situations take time, this has been an ongoing issue of more than a year, and quite frankly, is well beyond the time allotted to resolve the issue
Referencing legal issues, the apartment lease contract under section "Prohibited Conduct," it clearly states that "you and your occupants or guests may not engage in the following activities: behaving in a loud or obnoxious manner; disturbing or threatening the rights, comfort, health, safety, or convenience of others (including our agents and employees) in or near the apartment community; disrupting our business operations; manufacturing, delivering, possessing with intent to deliver,
or otherwise possessing a controlled substance or drug paraphernalia; engaging in or threatening violence; et al." Additionally, in the Apartment Lease Addendum, under #Limitations on Conduct, it clearly states that community management "may exclude from the apartment community guests or others who, in our judgment, have been violating the law, violating this Lease Contract or any apartment rules, or disturbing other
residents,..."
Furthermore, under section Community Policies, it's clearly outlined that resident(s) agree they and guests "will adhere to the rules and regulations posted in the pool area and Management policiesAll Swimmers swim at their own riskOwner is not responsible for accidents or injuriesFor their safety, Residents should not swim alonePool hours are posted at the pool
Children under the minimum age (posted at the pool) must be accompanied at all times by a parent or legal guardianNo glass, pets, or alcoholic beverages are permitted in the pool areaUse paper or plastic containers only
Proper swimming attire is required at all times and a swimsuit "cover up" should be worn to and from the poolNo running or rough activities are allowed in the pool areaRespect others by minimizing noise, covering pool furniture with a towel when using suntan oils, leaving pool furniture in pool areas, disposing of trash, and keeping pool gates closedResident(s) must accompany their guests neighbors, visitors, or owner representatives."
Lastly, these issues continually occur, and are becoming increasingly frequentThere is also drunk driving through the community, engaging in loud noise, drunken debauchery well after pool hours, and zero respect for other community members/dwellers/guests
What does it take to get something done within a reasonable amount of time, regarding a serious situation that is being overlooked due to a seemingly fear of confrontationWhile money is what it takes to keep a business alive and thriving, so does mutual respect, understanding, and allowing others to be safe in their current dwelling

I am rejecting this response because:
Lisa Engelke, Based on your response to my Revdex.com complaint I do not think you know what actually happened. And this Revdex.com response is not the first time I am met with untruthfulness from Bell PartnersIn fact, I have noticed a pattern of similar events. One example is that at move in I was told all the appliances/countertops were going to be new and this was simply not true. Bell Partners had months to deliver my checkDuring those months, the check was sent back to Bell Partners on two occasionsOn each of those occasions I was not contacted and the check was not resentIt was only resent on those two occasions when I asked for an update. In my last email to Eric, when the check was still with you and after having a month window in which you could deliver the check, I explicitly asked for the check not to be sent to my Dubai address but to my Atlanta addressIgnoring my request, the check was sent to my Dubai addressBecause I was not going to visit Dubai for the rest of the year, I needed to ask for the check to be sent to my Atlanta addressAfter asking twice for the check to be sent to my address and not being complied with, I needed to escalate. Below is an account of what actually happened: I am rejecting Bell Partner's response for the following three reasons:1) The below response is not a truthful account of what happened. i) On December 20th I asked *** to mail my addressI tell Eric from *** to ensure that it is not lost. ii) March 3rd 2017, I ask for an update and get told that Bell Partners received my check and did nothingThey just waited for me to contact themNow that I have contacted them, they mailed it to the address I originally provided to them on December 20th 2016. iii) On April 21st 2017, I ask for an update and get told that the check was sent back againSince I was going to move out from the original address I provided, I asked for the check to be sent to a different addressMy request is ignored and the cheque is sent to an address I moved out from. iv) On April 27th 2017, I reach out to a different property to get corporate office's phone numberAfter the first call, nothing happensI call again, on the second call I get told the cheque will be sent to my new addressBut nothing happens. 2) My desired resolution was not for me to leave work to go all the way to you to pick up my chequeI am entitled that you mail me the cheque to wherever I amI only came to pick up the cheque because this was the only way for me to get my $dollars backI have picked up the check yesterday though. 3) I have first filed this complaint on the 23rd of April and only getting a response here on the 17th of May. Best Regards,*** *** *** ** ***
*** ** *** *** *** ***
*** *** ** *** ***
***

The complaint is from a property in Denver, CO. Therefore, our process is to forward complaints to our Regional Managers (who work in the local areas), to work directly with the apartment site and customer to resolve the complaint

Initial Business Response /* (1000, 8, 2015/12/10) */
To whom it may concern;
In response to the Ms***'s complaint, *** Partners Lead Management and On-Site Management has attempted several times to reach Ms*** to discuss various options regarding her lease to include: renewing or
updating the current notice to vacate that was on had at the time of this compliant We did not receive any additional follow up from Ms*** regarding her move out date and/or renewal desires since Regional Manager spoke with her via phone back in Mid-November
Ms*** was on notice to move out on November 30, but did not move out and has not renewed or revoked her notice to vacate and is now on MTM
She sent an electronic check for $872, which is her old rent amount, not the MTM rate, therefore resulting in a balance owing on the account
Management did not immediately deposit this payment as it was less than what was owed and management was unsure what Ms***'s intentions were regarding her lease or notice to move out
As far as her complaint about unexplained charges on her water bill, the Manager spent quality time reviewing Ms***'s water bills and ledger from the beginning of the Bell Partners take over and charges appeared to be accurately statedNo changes were due nor made regarding this item
Regarding termite activity being experienced; Ms*** has had some termite activity which Management has address with no current activity being experienced After the termite service issue was addressed by a reputable 3rd party pest control company, Ms*** never came in to discuss any ongoing issues after it was treated
In conclusion, the Regional Manager and Manager reached out to Ms*** on 12/9/via phone where a voice mail was left by the Regional and at her apartment by the Manager Ms*** returned the Regional Manager's call and based on the conversation a resolution / agreement was concluded and is as follows:
-Ms*** updated her Notice to Vacate for 12/31/
-Ms*** paid the difference on her December rent/miscaccount
-No additional service issues were expressed by Ms*** and all seem to be amicable
Should anyone have any further questions concerning Ms***'s original compliant or this response, please feel free to contact me, Jen L***, Regional Manager at ***@BellPartnersInc.com
Respectfully,
Jen L***, Regional Manager
Bell Partners, Inc
Initial Consumer Rebuttal /* (3000, 10, 2015/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately,I do not agree with everything MsL*** has saidI did give notice, but the only call I received was on the 9th, my last day of evictionI'm pretty sure that the only reason Bell Partners reached out was because I contacted youWe did come to an agreement on my last months rent.Bell Partners has had Revdex.com complaints this yr alonein the last yrs.That speaks volumesI was never explained the padding of the water bill, regardless of how many said hours were used looking into itIt is a pity that the Regional Mgr and Revdex.com had to get involved since the onsite Mgr is inept and unyielding"Computer says"The termite issue is still on their handsOne of many reasons I have been trying to leaveThis does not give them a passThey still need to address the rotting stairs, which are a lawsuit beaconI hold my opinion that the onsite mgr Teri A*** lacks the knowledge,tools, and compassion for this position that she holdsI have heard how she addresses the elderly, and how she bulldoses the meekJust because I am leaving doesn't make what they are doing OKBell Partners are very lucky that they have Jen L*** on there team, She was the only one who tried to help meI'm sorry if I have been redundantI am just tired of fightingAgain, I am permanently disabled for 14yrs and this just pisses me off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

I am rejecting this response because:
Lisa Engelke, Based on your response to my Revdex.com complaint I do not think you know what actually happened. And this Revdex.com response is not the first time I am met with untruthfulness from Bell PartnersIn fact, I have noticed a pattern of similar events. One example is that at move in I was told all the appliances/countertops were going to be new and this was simply not true. Bell Partners had months to deliver my checkDuring those months, the check was sent back to Bell Partners on two occasionsOn each of those occasions I was not contacted and the check was not resentIt was only resent on those two occasions when I asked for an update. In my last email to Eric, when the check was still with you and after having a month window in which you could deliver the check, I explicitly asked for the check not to be sent to my Dubai address but to my Atlanta addressIgnoring my request, the check was sent to my Dubai addressBecause I was not going to visit Dubai for the rest of the year, I needed to ask for the check to be sent to my Atlanta addressAfter asking twice for the check to be sent to my address and not being complied with, I needed to escalate. Below is an account of what actually happened: I am rejecting Bell Partner's response for the following three reasons:1) The below response is not a truthful account of what happened. i) On December 20th I asked *** to mail my addressI tell Eric from *** to ensure that it is not lost. ii) March 3rd 2017, I ask for an update and get told that Bell Partners received my check and did nothingThey just waited for me to contact themNow that I have contacted them, they mailed it to the address I originally provided to them on December 20th 2016. iii) On April 21st 2017, I ask for an update and get told that the check was sent back againSince I was going to move out from the original address I provided, I asked for the check to be sent to a different addressMy request is ignored and the cheque is sent to an address I moved out from. iv) On April 27th 2017, I reach out to a different property to get corporate office's phone numberAfter the first call, nothing happensI call again, on the second call I get told the cheque will be sent to my new addressBut nothing happens. 2) My desired resolution was not for me to leave work to go all the way to you to pick up my chequeI am entitled that you mail me the cheque to wherever I amI only came to pick up the cheque because this was the only way for me to get my $dollars backI have picked up the check yesterday though. 3) I have first filed this complaint on the 23rd of April and only getting a response here on the 17th of May. Best Regards,*** *** *** ** ***
*** ** *** *** *** ***
*** *** ** *** ***
***