Bell Partners, Inc.

[redacted]Bell Partners sent Mr. [redacted]'s refund check to the address he provided at move out. Since the check was not returned to Bell Partners we did a stop payment on the check and re-issued the check. Mr. [redacted] said he would pick up the check from Bell Partners today. If you need any...

additional information please feel free to contact me at [redacted]@bellpartnersinc.com or at [redacted]. Thank you,Lisa E[redacted]

Initial Business Response /* (1000, 6, 2016/04/04) */
From: [redacted] (mailto:[redacted]@bellpartnersinc.com)
Sent: Monday, April 04, 2016 10:03 AM
To: [redacted]@greensboro.Revdex.com.org
Cc: [redacted]
Subject: Response to case #[redacted]
Dear Ms. [redacted],
We have resolved Ms. [redacted]'s issue by...

letting her out of her lease and refunding all of her money. She moved out on March 29th and turned in all of her keys and we have issued her a refund check for all monies paid. She has indicated that she will be reaching out to you to close this case as she is satisfied with this resolution. Thank you so much!
Krysti K[redacted]
Regional Manager

Bell Partners Inc.
[redacted] Wilmington, NC 28411
phone [redacted] mobile [redacted]
email [redacted]@bellpartnersinc.com
web www.bellpartnersinc.com
Confidentiality Notice: This electronic transmission and any attachments may contain information from Bell Partners Inc. that may be confidential, privileged or exempt from disclosure under applicable law. If you are not the intended recipient, you have received this communication in error, and you are not authorized to use, copy, disclose or distribute the contents of this communication or any attachment. Please contact the sender immediately by replying to this message and delete all copies from your computer.
Initial Consumer Rebuttal /* (2000, 8, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/10/03) */
Thank you for reaching out and allowing us to resolve this issue. Bell Summit at Flatirons has processed and mailed a refund for the deposit that was paid.
Initial Consumer Rebuttal /* (3000, 8, 2016/10/08) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
Check was only for $100 not the full $400 that we paid. I also received an email from Kenda H[redacted] at [redacted] saying that the card dispute on the credit card would be honored so that we would get the money back that way, so I am very confused why I am also receiving a check (that is not even for the right amount) and am unsure how to proceed with the check received. We would prefer the credit be left on the credit card as we are moving shortly (which is why we were applying for an apartment in the first place), so mailing a new check to our previous address won't work.
Final Business Response /* (4000, 10, 2016/10/17) */
I left a message for [redacted] today to discuss the account. The payment on the account has been refunded in full.

Complaint has been forwarded to Regional Manager to respond.

Unfortunately, Bell Partners, Inc. no longer manages Forest Glen Apartments, and therefore no longer has access to our former resident paper files. According to the electronic file that we still have access to, your charges for early termination are in accordance with the National Apartment...

Association lease agreement that was signed by you, and is a legal binding document. If a special arrangement was made between the on-site management team and yourself, this should have documented in writing, and placed in your resident file which is located at the apartment community, and must be kept on site for a minimum of 3 years according to Georgia Law. After speaking with you over the telephone, I advised you to contact the current owner/management company and request a copy of the documentation releasing you of your liability. If there is anything else that we can assist you with, please do not hesitate to give us a call.

Initial Business Response /* (1000, 7, 2016/09/01) */
Connection has been made with Ms. [redacted]. We have discussed all work orders and concerns. She has confirmed with the Community Manager, that she is satisfied with resolution on each issue.
Initial Consumer Rebuttal /* (2000, 9,...

2016/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The regional manager went above and beyond to contact me and make sure things were handled correctly. Also, my rent was adjusted to its original agreement by the property manager. I'm pleased that this matter was resolved quickly.

Initial Business Response /* (1000, 7, 2016/05/17) */
[redacted] uses a daily pricing model to set rates for renewals and we are consistent in our practices. They management team met with Ms. [redacted] and discussed her renewal offers and cleared up some confusion shortly after this complaint was...

filed.
Initial Consumer Rebuttal /* (2000, 9, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After this complaint they did meet with me. Everyhing ok

Initial Business Response /* (1000, 5, 2016/12/12) */
Dear Revdex.com Complainant,
Thank you for bringing this to our attention. In response to this message, your concerns were addressed on Friday, December 9, 2016 with the Regional Manager in charge of this community. A phone call was made on Monday,...

December 12, 2016, to ensure nothing further was needing addressed. During this conversation, it was stated that all had been rectified.
Thank you again for your patience and we appreciate your residency. If there are any other further issues, do not hesitate in reaching out to our offices.
Sincerely,
Bell Partners, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/04) */
Thank you for your email, we appreciate you reaching out to us.
Unfortunately we had several leak issues that were out of our control and we did our best and correct all of them in a timely manner. We understand that you were still unhappy...

with you apartment after the repairs took place and we let you and your sister out of your lease with no obligations and will be giving you a full refund
Please let us know if we can help in any way moving forward
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/01) */
Revdex.com case #XXXXXXXX
[redacted] contracted a professional Pest Control Company in which they placed the traps in designated areas. Traps are to remain in place for 24 hours a day. The process took longer due to traps being moved and taken...

up at resident's convenience. The rodent chewed its way into the home as an act of Mother Nature. Rodent was caught, the apartment management company replaced carpet thought out the home in damaged areas and Management Company also paid to dispose of the resident's personal property. The management company acted in good faith and corrected the issue with the rodent. Residents are however, responsible for their personal property.

Initial Business Response /* (1000, 6, 2016/03/07) */
Property manager spoke with resident and explained the late policy in the State of MA. If you pay your rent on the 31st day of the month, it is considered late. In this instance, the resident paid January rent in February. I waived the late fee...

for her and explained going forward what the lease and policy states. Also, I explained to her that she paid for a full month of parking when she only owed a prorated amount and that the credit went to the next month, so for March she would only pay the outstanding amount for parking after the credit was applied. Resident is all set and happy.

Initial Business Response /* (1000, 5, 2015/12/17) */
Mr. [redacted] is a former resident at Bell at Universal. His residency at Bell at Universal included two other roommates in the apartment. They moved out 10/8 and the account closed 10/13 The refund check was approved and processed on 10/20.
...


The check was returned as undeliverable on 11/5 to the address provided at move out.

What commonly happens in roommate situations is they want the check sent directly to only one of the roommates. Mr. [redacted] had requested that for the refund to his apartment. The check is issued back in the lease holders name(s) and is sent back to the address that's given at the time of move out.

Mr. [redacted] has been contacted to determine a better address to reissue the deposit check that was returned. The address was confirmed with Mr. [redacted] on 12/17/15.

Initial Business Response /* (1000, 7, 2016/08/31) */
Contact Name and Title: Toni G[redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@bellpartnersinc.com
August 22, 2016
Revdex.com Serving West Florida
RE: Case # [redacted]
Dear Sirs,
[redacted] moved...

into [redacted] Apartment Homes on February 9th 2016. Her rent is in line with the current market rent conditions. Prior to moving in she was given a Welcome Home Sheet explaining all of her charges and all the utilities that would be her responsibility. In addition, lease documents are provided by The Florida Apartment Association and include a Utility Addendum that residents sign at move in and upon lease renewal.
On August 3rd, Ms. [redacted] put in a service request stating that there was dust and mold in her utility closet. All service requests are responded to in the order that they were received. Our Service Tech went to her apartment home on August 5th, 2016, and found no mold; however, did find some water in the hot water heater pan. He cleaned up the water and the request was closed out. Ms. [redacted] was not satisfied and notified our office that her utility closet had dust in it. Our utility closets are cleaned on turn and we ask that the resident change their a/c filters monthly and we supply them free of charge at the office.
[redacted] was provided a contact phone number to the corporate office to address her complaint on August 8th 2016. In addition, residents may contact the corporate office using www.bellpartnersinc.com and the response would be received during normal business hours. Ms. [redacted] spoke with the Regional Manager and explained her position regarding the closet. She was upset that the closet had years of dust buildup in the closet.
On August 10th and 11th, our service Tech responded once again and worked on cleaning the closet. Ms. [redacted] was not satisfied with the job, so on August 16th, professional cleaners were sent to her apartment to clean the utility closet. Ms. [redacted] expressed dissatisfaction once again. On August 19th, the Community Manager and the Maintenance Manager responded to her request by scrubbing her closet with wire brushes. An e-mail was sent by the Community Manager inquiring about her satisfaction at this time and she was satisfied. The painters have been scheduled to paint the entire closet on Thursday August 25th at which time the hot water tank will be removed to ensure all previous dust has been removed.
Once Ms. [redacted]'s utility closet is painted, we will follow up with her again to ensure she is satisfied with the job they have done. In the event that Ms. [redacted] is not satisfied with our efforts to resolve her concerns she may submit a notice to vacate by August 31st with 30 days' notice and move without penalty.
Kind Regards,
Toni G[redacted]
Community Manager
[redacted] Apartments
Initial Consumer Rebuttal /* (3000, 9, 2016/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent a Certifed Letter to Bell Partners on August 15 2016. I have yet to hear directly from Bell Partners! This response is from the Manager of [redacted] Apts. How can Bell Partners own a Property and not care or response to a Resident who has filed a compliant directly to their Corporate Office. This same response was giving to the Florida Revdex.com from Toni property manager so why is Bell Partners not responding to my compliant or Certified Letter. I'm in awe that Toni G[redacted] states Professional Cleaners came to clean the closet in my apartment no copy or proof of Professional Cleaners entering my apartment has been provided to me. Toni G[redacted] you personally told me [redacted] maintenance worker attempted twice to clean the closet and the first time my son was home when he attempt too do so. So I found it odd that a copy of the closet mold/dust service request / professional cleaners documents was never left inside me apartment for all request I have had I received a copy. In addition if professional cleaners which I would have preferred a professional. It would be no need for Maintenance Supervisor Keldrick and Toni Manager to come and clean the closet. Again I stick to everything stated in my complaint I have pictures time log and copies of all service request. Toni G[redacted] you are quick to let me out of my Lease but it takes money to move and relocate. Toni G[redacted] pictures do not lie but I can see CLEARLY YOU DO! To down play the condition is unbelievable! I requested a refund to move. I am sure if Code Enforcement comes out to this Community the condition of my apartment is only a small issue as to the condition of others. I have attached the document Natasha Assistant Manager provided me with the that was sent to my email and CLEARLY nothing states that Water/Sewer is not included in Rental Price. I would gladly MOVE Compensate me for My Moving Expenses and I will be gone.
Final Business Response /* (4000, 13, 2016/09/08) */
Bell Partners has received the rebuttal from the complainant and are addressing her concerns directly to her to come to a resolution. We will update when a resolution is reached.

Initial Business Response /* (1000, 8, 2016/02/29) */
Contact Name and Title: Lisa E[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bellpartnersinc.com
Service fee for water - resident signed the Utility and Services Addendum upon move in confirming the understanding of the monthly...

utility fees. This addendum is a part of the lease agreement that is a legal binding contract. At the time of signing, the fee was $17.95/month and it was increased to $18.70. This same addendum also states that the fees can be changed at any time with a 30 day notice to the resident.
The letter in reference to the noise complaint was documentation which is customary when there has been a complaint from another resident. Even though the quiet hours are from 11pm - 8am it is not uncommon for the community to make requests to reduce the noise when this noise is disturbing another resident. We ask that all residents be respectful of one another and to be considerate at all times.
In accordance with the lease agreement, the property does not pay for the individual residents' cable services, but does contract with a cable service provider to provide service to the Property. When Time Warner's contract expired the property changed service providers and contracted to use AT&T. Time Warner's services are no longer available to the residents of the Property because Time Warner no longer has the legal right of access to the Property as a result of the expiration of Time Warner's service contract at the Property. Unfortunately, the property has no control over the services or information provided to the resident from Time Warner or AT&T.
The property has contracted a security patrol company that patrols the property at various times throughout the day and night. Gate City Security also handles noise complaints for the property.
We value our resident's and strive to respond to our residents in the most professional and courtesy way possible. We will certainly take your concerns very seriously and take steps to make improvements.
Please feel free to contact the office at XXX-XXX-XXXX if you have any additional concerns.

Initial Business Response /* (1000, 6, 2016/03/14) */
Ms. [redacted]'s movers were seen tying up the gate to the card reader right outside the leasing office in order to keep it open while moving her items in. In the process the card reader was damaged costing $129.90. It states clearly in the lease...

contract that any damages caused by the resident and/or guests will be sole responsibility of the lease holder (Ms. [redacted]). The office offered to make payment arrangements with Ms. [redacted] rather than pay the total all at once.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information that you have provided is false the maintenance crew of [redacted] apartments tied up the gate. I can even provide the email stating that my movers were only seen with the gate tied up not that they tied the gate up. The assistant manager of Chelsea stated that we must of hit it with a box ( a metal gate would not Bend if hit by a box) . If youMaintenance [redacted] Maintenance and if they have integrity they will tell you that they tied up to gate. The Garment that they use to tie up the gate does not belong to me. The issue I am having is that I am paying for something that I did not do therefore I would like my money refunded,I feel that [redacted] apartments is not living up to the standards that is set by Bell Apartments Corporation which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I feel that [redacted] is not living up to the standards that is set by Bell apartments corporations which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I am very disappointed at how the situation has been handled and the lack of integrity.
Final Business Response /* (4000, 12, 2016/03/29) */
Due to the fact that we can not without a doubt know who tied up the gate, we have removed the charge of $129.90 from your account. if you need any further assistance, please feel free to contact the office.
Final Consumer Response /* (2000, 14, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/04/07) */
Contact Name and Title: Ashley E[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@bellpartnersinc.com
Upon move-out it was explained that any refund due to a resident after move out is required and would be received within 30 days of the...

processing of a final account statement not from the date of move out. The credit to be refunded is $1,000.15. The date of the final account statement is 3/8/2016. I have reached out to our property accountant to insure that you will receive the deposit within the required time frame.
[redacted] will not be able to honor the request to refund you any amount authorized through [redacted].com. [redacted].com is a third party company of which [redacted] does not have any authorization to access any payment information for a resident nor prospective resident. After a payment is received via [redacted].com, [redacted] receives a confirmation form (verified authorization form from [redacted].com including payment total); after which, we will post the amount to the residents account which has already been authorized by the resident on the [redacted].com. The charge of $29.95 is the charge incurred when making a payment utilizing [redacted].com versus through the bell resident portal or in the leasing office (which are free services).
Initial Consumer Rebuttal /* (2000, 8, 2016/04/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my due balance check of $1000.15