Bella Vita Lift

Per system records the only communication that we have had from the complainant was via phone call on June 13, when we did advise that the only shipment that could be returned back to us was the shipment that was received in JuneWe did go over the terms and conditions that the complainant did agree to when the initial order was placed on March 8, We provided return merchandise authorization numbers to return the last shipment of products and the call was disconnectedOn June 27, we did receive a request for information from the complainant's financial institution and a dispute was filed over the charges that the complainant is requesting to be refundedTo date, we have not received any returned products from the complainant and because the disputes are open and active we cannot issue any refundsAll further communication will be sent directly to the financial institution when it is requested

Revdex.com,As per my original correspondence to you stated, I did confirm that I had received the refund of $on my March statement, but I have not received the $for the second returned product that was boxed together and returned at the same timeWhen I called the company and asked about that refund I was told that they don't have to refund me the $because I didn't request an RMA# (return merchandise A?#) even though when I called them about it the first time no one explained to me that I needed such a number or offered to give me such a number!Sincerely,*** ***

Per recorded phone call, it was agreed by ourselves and the customer that a 50% partial refund would be issued to avoid any further disputesAs a courtesy we will issue another partial refund of $in good faith that all products will be returned back to usPlease allow 7-business days for
that refund to reflect and the return address is below. Bellavita ** *** ***
*** ** ***

The last charges that were billed to the complainant were billed on February 9, We have explained several times to the complainant that the refunds have already been issued back for the products that were confirmed returned. Information regarding those refunds is below. 02/11/
09:41am - Refunded - $Trans-ID: ***02/11/03:17pm - Refunded - $Trans-ID: ***

Per recorded phone call, it was agreed by ourselves and the customer that a 50% partial refund would be issued to avoid any further disputesAs a courtesy we will issue another partial refund of $in good faith that all products will be returned back to usPlease allow 7-business days for
that refund to reflect and the return address is below.
Bellavita
** *** ***
*** ** ***

To Whom It May Concern, We would be more than happy to take a look to see if there is something that we can do on our end for Mr. *** A ***However, the information that was provided on this complaint did not
match an existing subscription in the Bellavita systemPlease provide the order confirmation number or the email address that was used to place the order so we can locate the subscription and come to a fair agreementThank you and have a great day

Per system records the complainant has received the full refunds in which she did request and we have yet to receive the initial order as a return to our fulfillment centerThe refund information is below for record.
08/18/06:11pm - Refunded - $Trans-ID: ***
08/31/05:57pm - Refunded - $Trans-ID: ***
09/06/10:42am - Refunded - $Trans-ID: ***
Please return the first shipment of product that was received to the address below.
Returns ** *** ***
*** ** ***

Hello and thank you for speaking with me this afternoon.I returned the package to Bella Vita 7//with a tracking number ***I am attaching a photo of the receipt and a screenshot of the delivery notificationI sent it to the exact address given to me by the company.I am also willing to return the additional boxes for a refundThanks for your help!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you very much for your assistanceThe business has emailed me and is cancelling subscription and will refund any shipping charges I've
paid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As a courtesy we will issue two full refunds of $totaling $in good faith that the two unwanted products are confirmed returned back to usPlease allow 7-business days for that refund to reflect and the return address is below. Bellavita
** ***
***
*** ** ***

Per system records, the complainant did agree to a partial refund of $48.70 on the charge of $97.41 that was billed on June 10, 2016 and the complainant did also verbally agree to returning two products to receive an additional refund of $98.41 and $97.41. As of today, July 5, 2016 we have yet to...

receive the returned products. As a courtesy and in good faith that a total of three products will be returned back to us, we will issue a refund of $98.41, $97.41 and $48.71. Please allow 7-10 business days for that refund to reflect and the return address is below.Bellavita[redacted]  
[redacted]

To Whom It May Concern, Per recorded phone call and notes on Ms. [redacted]'s account, it was stated that Ms. [redacted] did already dispute the charge of $98.41 with her financial institution. Because the dispute is already filed, we are unable to issue a full refund to avoid multiple credits on the same...

transaction. Any further information regarding the charge will be sent to directly to the financial institution. Thank you and have a nice day.

To Whom It May Concern, We would be more than happy to take a look to see if there is something that we can do on our end for Mr. [redacted] A [redacted]. However, the information that was provided on this complaint did not match an existing subscription in the Bellavita system....

Please provide the order confirmation number or the email address that was used to place the order so we can locate the subscription and come to a fair agreement. Thank you and have a great day.

As a courtesy we will issue a full refund back to the customer in good faith that the products will be returned back to us. Please allow 7-10 business days for the refund of 77.93 to reflect and the return address is below. Bellavita [redacted]
[redacted]

As a courtesy we will issue two full refunds of $98.41 totaling $196.82 in good faith that the two unwanted products are confirmed returned back to us. Please allow 7-10 business days for that refund to reflect and the return address is below. Bellavita[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  First of all I never ordered this and have no idea how they got my info second I only noticed the charge on my account when the second bottle arrived prompting me to call the company in which I spoke to someone who said I would be refunded my full amount that was charged both times and he gave me a number to write on the box I sent back with BOTH bottles not just one. I never ordered this and never used it and I want ALL my money back in my account ]
Regards,
[redacted]

Unfortunately, our Trial program does not work like that. As agreed to by the Terms and Conditions of the original order, we send you a 30 Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try...

the product and decide if you would like to continue receiving it on a monthly basis. If you decide that you do not wish to receive the product on a monthly basis, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered. If you do cancel within the allotted time, we ask that you return the product, as we do not send our customers samples, we send a 30 Day supply on a Trial period to build awareness of our products and services. Per our Terms and Conditions, we only allow 30 days for the product to be returned to us in order for the customer to be eligible for a full refund. The customer was already issued a full refund for the only product eligible product as well as an additional 50% courtesy refund for the ineligible product. As a courtesy to the customer, we have fully refunded the remaining $49.21 to their account. We do ask that the customer return their initial shipment of product, as only one return was received. Please be advised that while refunds typically take 7-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund.

Per system records the complainant has received the full refunds in which she did request and we have yet to receive the initial order as a return to our fulfillment center. The refund information is below for record. 08/18/2016 06:11pm - Refunded - $98.41 Trans-ID: [redacted]08/31/2016 05:57pm - Refunded - $49.20 Trans-ID: [redacted]09/06/2016 10:42am - Refunded - $49.21 Trans-ID: [redacted]Please return the first shipment of product that was received to the address below.  Returns  [redacted]  
[redacted]

It would be appreciated if any and all products that the customer currently has is returned to the address below. Bellavita[redacted]
[redacted]