Bella Vita Lift

Revdex.com,
As per my original correspondence to you stated, I did confirm that I had received the refund of $98.41 on my March statement, but I have not received the $97.41 for the second returned product that was boxed together and returned at the same time. When I called the company and asked about that refund I was told that they don't have to refund me the $97.41 because I didn't request an RMA# (return merchandise A?#) even though when I called them about it the first time no one explained to me that I needed such a number or offered to give me such a number!
Sincerely,
[redacted]

To whom it may concern, Per system records, Dale called in on 5/28/2015 at 12:55 pm and spoke with a customer service representative by the name of Sylvia. All the notes say is that the customer admitted to not knowing about the auto-shipment policy and that she has not gotten any new shipments...

and then the customer disconnected the phone call. The CSR did put a stop on the subscription AS OF 5/28/2015. Per tracking numbers on all orders, the products did get delivered to the correct address. We understand your frustration in this matter. We issued three full refunds of $98.41 in good faith that the customer will return the products. RMA numbers were also issued and sent to the customers personal email address. All instructions on how to return are in those emails. If the customer has any more questions, they can contact us directly at [email protected] or by calling (866) 887-2978. The refunds that were submitted will take 3-5 business days to reflect on to the bank statement. Thank you and have a nice day.

Per system records a full refund for the charge of $98.41 that was billed on March 1, 2016 was issued back on March 15, 2016 after the product was confirmed returned back to us. The information regarding the refund is below. 03/15/2016 12:45pm  - Refunded - $98.41 Trans-ID: [redacted]

After I contested the charges through my bank, the business gave me a gull refund. No further action is necessary.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Unfortunately, our Trial program does not work like that. As agreed to by the Terms and Conditions of the original order, we send you a 30 Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to...

try the product and decide if you would like to continue receiving it on a monthly basis. If you decide that you do not wish to receive the product on a monthly basis, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered. If you do cancel within the allotted time, we ask that you return the product, as we do not send our customers samples, we send a 30 Day supply on a Trial period to build awareness of our products and services.
Per our Terms and Conditions, we only allow 30 days for the product to be returned to us in order for the customer to be eligible for a full refund. The customer was already issued a full refund for the only product eligible product as well as an additional 50% courtesy refund for the ineligible product.
As a courtesy to the customer, we have fully refunded the remaining $49.21 to their account. We do ask that the customer return their initial shipment of product, as only one return was received. Please be advised that while refunds typically take 7-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told that the products I DID NOT ORDER could not be returned after 30 days. Two packages are sitting here with unused product that I would happily return for a refund. I will not return product and pay $400 for it as well. I would also happily return the original "samples" for and additional refund of $200. I addition, I have not yet seen any refund for the package returned. I was told in no uncertain terms by a customer representative that there was nothing anyone on the company could do for me other that offering a refund for the last shipment, so I did not attempt further contact with the company. In all, I have lost $800 on poor quality face cream. Please refer to my original complaint for details of this scam. 
Regards,
[redacted]

As a courtesy we issued a full refund of $4.95 and $3.95 back to the customer. Please allow 7-10 business days for that refund to reflect.

We have explained several times to the complainant via phone and email as well as these responses that the charges that are in dispute were not billed to the complainant by our company. Refunds have already been isssued on the last two charges that were billed on February 9, 2016. There is nothing further we can do at this time.

Per system records and tracking number there was an error with the shipping of the products and they were never delivered. As a courtesy a refund of $98.41, $97.41, $24.95, $3.95 and $4.95 has been issued back. Please allow 7-10 business days for that refund to reflect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Per system records a full refund for the charge of $98.41 that was billed on March 1, 2016 was issued back on March 15, 2016 after the product was confirmed returned back to us. The information regarding the refund is below. 
Helvetica, sans-serif; font-size: 12px; background-color: rgb(255, 255, 255);">03/15/2016 12:45pm  - Refunded - $98.41 Trans-ID: [redacted]

[redacted],
I do apologize for the customer service experience you received when calling into customer care.  I do show that as of 04/17/15 you were refunded $4.95 & $3.95 I hope this resolves the concern today have a great day!

The last charges that were billed to the complainant were billed on February 9, 2016. We have explained several times to the complainant that the refunds have already been issued back for the products that were confirmed returned. 
Information regarding those refunds is...

below. 02/11/2016 09:41am  - Refunded - $97.41 Trans-ID: [redacted]
02/11/2016 03:17pm - Refunded - $98.41 Trans-ID: [redacted]

To whom it may concern, Per system records, Dale called in on 5/28/2015 at 12:55 pm and spoke with a customer service representative by the name of Sylvia. All the notes say is that the customer admitted to not knowing about the auto-shipment policy and...

that she has not gotten any new shipments and then the customer disconnected the phone call. The CSR did put a stop on the subscription AS OF 5/28/2015. Per tracking numbers on all orders, the products did get delivered to the correct address. We understand your frustration in this matter. We issued three full refunds of $98.41 in good faith that the customer will return the products. RMA numbers were also issued and sent to the customers personal email address. All instructions on how to return are in those emails. If the customer has any more questions, they can contact us directly at [email protected] or by calling (866) 887-2978. The refunds that were submitted will take 3-5 business days to reflect on to the bank statement. 
Thank you and have a nice day.

As we have previously explained in our last response, the complainant did already file a dispute with the financial institution regarding the charges that are being requested for a refund. We are unable to issue any refunds at this time and the decision on the charges is solely up to the financial institution.

As of today, April 28, 2016 we have only received on returned product from the complainant and the refund was already issued in the amount of $98.41. We have not receive the second product to issue another refund of $97.41. As a courtesy we will issue a full refund on that charge that was billed to the complainant on February 2, 2016 in good faith that the product was confirmed returned back to us and all further disputes will be resolved. Please allow 7-10 business days for that refund to reflect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 First of all I never ordered this and have no idea how they got my info second I only noticed the charge on my account when the second bottle arrived prompting me to call the company in which I spoke to someone who said I would be refunded my full amount that was charged both times and he gave me a number to write on the box I sent back with BOTH bottles not just one. I never ordered this and never used it and I want ALL my money back in my account ]
Regards,
[redacted]

The return policy was outlined in the terms and conditions that the complainant did agree to when the order was originally placed on March 8, 2016 and the policy did state that we did not accept product that was over 30 days old. The representative that the complainant did speak with did explain those terms and there was a verbal agreement that the last shipment of products would be returned back to us for a full refund on the last charges that were billed. To date, we still have not received any returned products.  As previously stated, the complainant did file a dispute on each charge that is being requested as a refund. We are unable to issue any refunds at this time and the complainant will need to speak with the financial institution involved regarding the dispute.

I ordered a sample from this company & paid less than $5.
They had my credit card number and charged $97.41, 98.41, $97..41 and $98.41
Within the month of September without my knowledge.

Per system records the only communication that we have had from the complainant was via phone call on June 13, 2016 when we did advise that the only shipment that could be returned back to us was the shipment that was received in June. We did go over the terms and conditions that the complainant did...

agree to when the initial order was placed on March 8, 2016. We provided return merchandise authorization numbers to return the last shipment of products and the call was disconnected. On June 27, 2016 we did receive a request for information from the complainant's financial institution and a dispute was filed over the charges that the complainant is requesting to be refunded. To date, we have not received any returned products from the complainant and because the disputes are open and active we cannot issue any refunds. All further communication will be sent directly to the financial institution when it is requested.