Bella Vita

Per system records we did receive a phone call from the complainant on September 1, regarding the chargesThe complainant did inform our customer service that the charge of $was already disputed and per our policy we are not able to issue any refunds once the dispute is filedWe have not received any returned products from the complainant as of today's dateAs a courtesy we will issue a full refund in the amount of $in agreement with the complainant that no other disputes will be filed and the products will be confirmed returned back to usPlease allow that refund 7-business days to reflect back in the account in which it came from and the return address is belowReturns [redacted] [redacted]

In regard to the complainant [redacted] Per system records two full refunds of $and $were issued back to the complainant on March 28, when we confirmed that the last two products that the complainant received were returned back to usThose refunds were for the charges that were billed to the complainant on March 11, 2016.The other two charges of $and $that were billed to the complainant on February 24, are for the products that she received on February 13, (tracking number confirming delivery is [redacted] )Per the terms and conditions that the complainant did agree to when the order was placed, they did state that if we did not receive any communication during the trial period, then we would assume that the products were being enjoyed and we would bill accordingly for themThe complainant did exceed the day trail period, so the correct price was billed to the complainant and the account was enrolled into our auto-shipment programWe did not receive any communication from the complainant until March 17, when the cancellation request was processedThe complainant did email in to our customer service department several times and we did provide return merchandise authorization numbers for the customer to return the last shipment of productThat shipment was delivered on March 17, (tracking number confirming delivery is [redacted] )We are unable to issue any further refunds at the complainant did agree to our terms and conditions and we have not received any more product for a return from the complainantThe subscription remains closedKatie T [redacted] Customer Support

Per system records the complainant did already receive a full refund on the charge of $that was billed on September 6, and a partial refund of $for the product that was almost delviered on September 14, 2016, however that product was refused and returned back to our fulfillment centerThe tracking number for that shipment is [redacted] and as a courtesy we will issue the remaining refund on that charge as the product is being returnedPlease allow 7-business days for the remaining refund to reflectTracking number [redacted] does show that the products that were billed on August 7, were delivered on August 13, to the address that the complainant did provide to us when the product was confirmed orderedWe are unable to issue any further refunds as all tracking numbers shows delivered

In regards to the complaint that was received and the complainant [redacted] ***, our position on the matter is below for your reviewPer system records, the following orders were placed on 3/25/2017: One (1) Serum Trial - $S&H Shipping Assurance - $As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedAs a courtesy to the customer, we have issued a full refund of $in good faith that the customer will return the product that they have received to the following address: LunaBella Returns [redacted] Refund Information: 04/ 5:55pm Refunded txn: [redacted] for $Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundSincerely, Rachel LunaBella Customer Support

Per system records, the customer was issued a full refund of $and $when the returned products were received by usDue to this and the fact that the account has been closed for over months, we are unable to issue any additional refundsThe refund information is below:12/2712:55pmOrder refunded$Transaction ID: [redacted] 12/2712:55pmOrder refunded$Transaction ID: [redacted] We apologize for any inconvenience

The charge of $was placed on 9.24.2016, which was after the customer called in to cancel their account on Due to this fact, we have issued a full refund of $back to the customerThe call placed on that date is currently under review and the representative will be dealt with accordinglyWe are also going to issue a full refund of $back to the customer in good faith that both products are currently being returned to usJust in case, the return address is below:BellaVita Returns [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Bella Vita regarding complaint ID Regards, [redacted]

Per system records the complainant did already receive a full refund on the charge of $that was billed on September 6, and a partial refund of $for the product that was almost delviered on September 14, 2016, however that product was refused and returned back to our fulfillment centerThe tracking number for that shipment is [redacted] and as a courtesy we will issue the remaining refund on that charge as the product is being returnedPlease allow 7-business days for the remaining refund to reflectTracking number [redacted] does show that the products that were billed on August 7, were delivered on August 13, to the address that the complainant did provide to us when the product was confirmed ordered We are unable to issue any further refunds as all tracking numbers shows delivered

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

As the customer has already contacted their financial institution to file a dispute, we can do nothing further regarding these charges. The customer's card provider will ask for information regarding these transactions, to which we will respond with a copy of our Terms and Conditions, a copy of the... order page where the Terms and Conditions are clear and readily available, and anything that we may think is pertinent to that specific transaction or account. The customer will then receive notification from their card provider, about whether they have decided to reverse the charges. Any further communication will be between the customer's card provider and our Dispute Department.

Per system records, the product was returned back to us on 4.15***, however the product was returned opened, which is against our terms and conditionsAs a courtesy to the customer, we have refunded the full charge of $Please allow up to 7-business days for the refund to reflectWe cannot issue a refund for the return shipping and handling, as it is written in our Terms and conditions that the customer is responsible for any and all fees to return the product to us

Unfortunately, our Trial program does not work like thatAs agreed to by the Terms and Conditions of the original order, which are available throughout the entire ordering process and must be agreed to before the customer is able to purchase any of our products, we send the customer a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf the customer decides that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the TrialHowever, if we do not receive a cancellation request in the Day time frame, we charge the full price for the product that was ordered The customer did speak to three different representatives at our customer call center on 11/3/and finally agreed to a partial refund in exchange for not having to return the productAs a courtesy to the customer, I have refunded the remainder of the charges of $and $back to the account used to purchase the product in good faith that the customer will return the products to us, as agreed to by the Terms and Conditions, to the following address:BellaVita Returns [redacted] Refund Information:11/03/11:21am - Refunded - $Trans-ID: [redacted] 11/08/08:53am - Refunded - $Trans-ID: [redacted] 11/08/08:53am - Refunded - $Tra[redacted]

The original order was placed as of and the customer was charged for the product on The customer called to cancel after they were charged on On 4.24.2016, the customer was issued an RMA (Return Merchandise Authorization) number for the charge that was placed on their accountWe did receive the customer's return as of 5.2.2016, however the product had been opened, which voids our refund policy as per our Terms and ConditionsDue to this fact, the customer was not issued a refund at this timeWe received a dispute for the charge as of At this point in time, we are unable to issue a refund for this charge due to the dispute on the account.The final outcome of the dispute is up to the customer's financial institutionThe customer did, however, also order one of our one-time purchasable products, which she returned along with the trial productThe customer did not file a dispute on this charge and, therefore, as a courtesy to the customer we have issued a full refund for the charge of $placed on the accountPlease be advised that while refunds typically take 7-business days to process, I have seen it take up to daysIf the customer still has not received their refund at this point in time, they will need to contact their financial institution

To whom it may concern,Per system records we have not confirmed the two returned products from the complainant, however we did issue a courtesy refund of $on May 6, back to the complainantWe did attempt to refund the charges and unfortunately a system error occurred that would not allow us to complete the transactionThe subscription remains cancelled and nothing further has been billed or shipped to the complainant Katie T [redacted] Customer SupportTrue Derma

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Per system records, the customer was issued a full refund of $and $when the returned products were received by usDue to this and the fact that the account has been closed for over months, we are unable to issue any additional refundsWe apologize for any inconvenience

We are unable to locate this account in our system

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Lynn B***

As agreed to by the Terms and Conditions of the original order, we send you a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order
to try the product and decide if you would like to continue receiving it on a monthly basisIf you decide that you do not wish to receive the product on a monthly basis, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered
Per system records, the customer called in as of and was issued RMA (Return Merchandise Authorizations) to return the product that they have received for a full refund
As a courtesy, we have issued a full refund of $and $back to the complainant in good faith that they will return the products back to the following address:
Returns Department
** *** ***
*** ** ***
We suggest that you ship through *** as most other shipping companies do not deliver to PO Boxes
Please advise the complainant that while refunds typically take 7-business days to process, I have seen it take up to daysIf they still have not received their refund at this point in time, we advise that they contact their financial institution for alternative methods of obtaining a refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***