Bella Vita

Unfortunately, our Trial program does not work like that. As agreed to by the Terms and Conditions of the original order, which are available throughout the entire ordering process and must be agreed to before the customer is able to purchase any of our products, we send the customer a 30 Day...

supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basis. If the customer decides that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial. However, if we do not receive a cancellation request in the 14 Day time frame, we charge the full price for the product that was ordered.  
The customer did speak to three different representatives at our customer call center on 11/3/2016 and finally agreed to a partial refund in exchange for not having to return the product. As a courtesy to the customer, I have refunded the remainder of the charges of $98.41 and $97.41 back to the account used to purchase the product in good faith that the customer will return the products to us, as agreed to by the Terms and Conditions, to the following address:
BellaVita Returns

 
Refund Information:
11/03/2016 11:21am - Refunded - $58.46 Trans-ID: [redacted]
11/08/2016 08:53am - Refunded - $39.95 Trans-ID: [redacted]
11/08/2016 08:53am - Refunded - $97.41 Trans-ID[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Lynn B[redacted]

As agreed to by the Terms and Conditions of the original order, we send the customer a 30 Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the order to try the product and decide if they would like to...

continue receiving it on a monthly basis. If they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for them. However, if we do not receive a cancellation request in the 14 Day time frame, we charge them the full price for the product that they ordered. The customer was offered and accepted a 50% refund for their product, however, as a courtesy, we have refunded the remaining $49.20.  We do ask that the customer please return the product as a courtesy to us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Per system records we did receive a phone call from the complainant on September 1, 2016 regarding the charges. The complainant did inform our customer service that the charge of $98.41 was already disputed and per our policy we are not able to issue any refunds once the dispute is filed. We have...

not received any returned products from the complainant as of today's date. As a courtesy we will issue a full refund in the amount of $98.41 in agreement with the complainant that no other disputes will be filed and the products will be confirmed returned back to us. Please allow that refund 7-10 business days to reflect back in the account in which it came from and the return address is below. Returns  [redacted]