Bella Vita

In regard to the complainant *** ***Per system records two full refunds of $and $were issued back to the complainant on March 28, when we confirmed that the last two products that the complainant received were returned back to usThose refunds were for the charges that
were billed to the complainant on March 11, 2016.The other two charges of $and $that were billed to the complainant on February 24, are for the products that she received on February 13, (tracking number confirming delivery is ***)Per the terms and conditions that the complainant did agree to when the order was placed, they did state that if we did not receive any communication during the trial period, then we would assume that the products were being enjoyed and we would bill accordingly for themThe complainant did exceed the day trail period, so the correct price was billed to the complainant and the account was enrolled into our auto-shipment programWe did not receive any communication from the complainant until March 17, when the cancellation request was processedThe complainant did email in to our customer service department several times and we did provide return merchandise authorization numbers for the customer to return the last shipment of productThat shipment was delivered on March 17, (tracking number confirming delivery is ***)We are unable to issue any further refunds at the complainant did agree to our terms and conditions and we have not received any more product for a return from the complainant. The subscription remains closed. Katie T***Customer Support

As agreed to by the Terms and Conditions of the original order, we send you a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue
receiving it on a monthly basisIf you decide that you do not wish to receive the product on a monthly basis, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered Per system records, the customer called in as of and was issued RMA (Return Merchandise Authorizations) to return the product that they have received for a full refund As a courtesy, we have issued a full refund of $and $back to the complainant in good faith that they will return the products back to the following address:Returns Department** *** ***
*** ** ***We suggest that you ship through *** as most other shipping companies do not deliver to PO Boxes. Please advise the complainant that while refunds typically take 7-business days to process, I have seen it take up to daysIf they still have not received their refund at this point in time, we advise that they contact their financial institution for alternative methods of obtaining a refund

As agreed to by the Terms and Conditions of the original order, we send the customer a Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the order to try the product and decide if they would like to
continue receiving it on a monthly basisIf they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for themHowever, if we do not receive a cancellation request in the Day time frame, we charge them the full price for the product that they orderedThe customer was offered and accepted a 50% refund for their product, however, as a courtesy, we have refunded the remaining $49.20. We do ask that the customer please return the product as a courtesy to us

In frustrating situations, we typically allow the customer to keep the products that were orderedWe did successfully confirm that the subscription was cancelledIf the customer would like to return the products, the return address is below, however it is not required to return
them.
Vivalux
** *** ***
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per system records a full refund in the amount of $was issued back to the complainant in good faith that both products would be confirmed returned back to usWe have not received any returned products and a dispute was filed on the charge of $on June 3, We are unable to issue
anything further as far as a refund as the dispute was already filedAll information regarding that charge has been sent through to the financial institution and communication will be sent directly there

In frustrating situations, we typically allow the customer to keep the products that were orderedWe did successfully confirm that the subscription was cancelledIf the customer would like to return the products, the return address is below, however it is not required to return
them. Vivalux ** *** ***
*** ** ***

To whom it may concern,Per system records we have not confirmed the two returned products from the complainant, however we did issue a courtesy refund of $on May 6, back to the complainantWe did attempt to refund the charges and unfortunately a system error occurred that would not allow
us to complete the transaction. The subscription remains cancelled and nothing further has been billed or shipped to the complainant. Katie T***Customer SupportTrue Derma

Unfortunately, our Trial program does not work like thatAs agreed to by the Terms and Conditions of the original order, which are available throughout the entire ordering process and must be agreed to before the customer is able to purchase any of our products, we send the customer a Day
supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf the customer decides that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the TrialHowever, if we do not receive a cancellation request in the Day time frame, we charge the full price for the product that was ordered
The customer did speak to three different representatives at our customer call center on 11/3/and finally agreed to a partial refund in exchange for not having to return the productAs a courtesy to the customer, I have refunded the remainder of the charges of $and $back to the account used to purchase the product in good faith that the customer will return the products to us, as agreed to by the Terms and Conditions, to the following address:
BellaVita Returns
** *** ***
*** ** ***
Refund Information:
11/03/11:21am - Refunded - $Trans-ID: ***
11/08/08:53am - Refunded - $Trans-ID: ***
11/08/08:53am - Refunded - $Trans-ID* ***

The original order was placed as of 4.7.2016 and the customer was charged for the product on 4.22.2016. The customer called to cancel after they were charged on 4.22.2016. On 4.24.2016, the customer was issued an RMA (Return Merchandise Authorization) number for the charge that was placed on their...

account. We did receive the customer's return as of 5.2.2016, however the product had been opened, which voids our refund policy as per our Terms and Conditions. Due to this fact, the customer was not issued a refund at this time. We received a dispute for the charge as of 5.20.2016. At this point in time, we are unable to issue a refund for this charge due to the dispute on the account.The final outcome of the dispute is up to the customer's financial institution. The customer did, however, also order one of our one-time purchasable products, which she returned along with the trial product. The customer did not file a dispute on this charge and, therefore, as a courtesy to the customer we have issued a full refund for the charge of $24.95 placed on the account. Please be advised that while refunds typically take 7-10 business days to process, I have seen it take up to 30 days. If the customer still has not received their refund at this point in time, they will need to contact their financial institution.

Per system records, the customer was issued RMA numbers for the shipments sent to them on both 3.2.2016 and 3.20.2016 so that they could return the packages for a full refund. The customer did agree at this point in time that they would not file any disputes and that the problem was resolved. On...

4.11.2016, we received and processed a dispute from the customer's financial institution in the amounts of $78.38 and $98.41 for these charges. We received the customer's return as of 4.15.2016. Due to the dispute on file, we are unable to issue any refunds to the customer. The decision of issuing a refund is solely up to the financial institution.

The charge of $97.41 was placed on 9.24.2016, which was after the customer called in to cancel their account on 9.22.2016. Due to this fact, we have issued a full refund of $97.41 back to the customer. The call placed on that date is currently under review and the representative will be dealt...

with accordingly. We are also going to issue a full refund of $98.41 back to the customer in good faith that both products are currently being returned to us. Just in case, the return address is below:BellaVita Returns
[redacted]

Per system records, the customer was issued a full refund of $98.41 and $97.41 when the returned products were received by us. Due to this and the fact that the account has been closed for over 6 months, we are unable to issue any additional refunds. We apologize for any inconvenience.

I received NO MONEY from this business. I'll swear on a bible to that statement.

Per system records, the customer was issued a full refund of $98.41 and $97.41 when the returned products were received by us. Due to this and the fact that the account has been closed for over 6 months, we are unable to issue any additional refunds. The refund information is below:12/2712:55pmOrder refunded. $97.41. Transaction ID: [redacted] 12/2712:55pmOrder refunded. $98.41. Transaction ID: [redacted]We apologize for any inconvenience.

Unfortunately, our Trial program does not work like that. As agreed to by the Terms and Conditions of the original order, which are available throughout the entire ordering process and must be agreed to before the customer is able to purchase any of our products, we send the customer a 30 Day supply...

of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basis. If the customer decides that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial. However, if we do not receive a cancellation request in the 14 Day time frame, we charge the full price for the product that was ordered.  The customer did speak to three different representatives at our customer call center on 11/3/2016 and finally agreed to a partial refund in exchange for not having to return the product. As a courtesy to the customer, I have refunded the remainder of the charges of $98.41 and $97.41 back to the account used to purchase the product in good faith that the customer will return the products to us, as agreed to by the Terms and Conditions, to the following address:BellaVita Returns[redacted] Refund Information:11/03/2016 11:21am - Refunded - $58.46 Trans-ID: [redacted] 11/08/2016 08:53am - Refunded - $39.95 Trans-ID: [redacted] 11/08/2016 08:53am - Refunded - $97.41 Trans-ID[redacted]

In regards to the complaint that was received and the complainant [redacted], our position on the matter is below for your review. Per system records, the following orders were placed on 3/25/2017: One (1) Serum Trial - $4.95 S&H Shipping Assurance - $2.95 As agreed to by the Terms and...

Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. As a courtesy to the customer, we have issued a full refund of $98.41 in good faith that the customer will return the product that they have received to the following address: LunaBella Returns [redacted]
[redacted] Refund Information: 04/27   5:55pm Refunded txn: [redacted] for $98.41 Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund. Sincerely, Rachel LunaBella Customer Support

In regard to the complainant [redacted]Per system records two full refunds of $98.41 and $97.41 were issued back to the complainant on March 28, 2016 when we confirmed that the last two products that the complainant received were returned back to us. Those refunds were for the charges that were...

billed to the complainant on March 11, 2016.The other two charges of $98.41 and $97.41 that were billed to the complainant on February 24, 2016 are for the products that she received on February 13, 2016 (tracking number confirming delivery is [redacted]). Per the terms and conditions that the complainant did agree to when the order was placed, they did state that if we did not receive any communication during the trial period, then we would assume that the products were being enjoyed and we would bill accordingly for them. The complainant did exceed the 14 day trail period, so the correct price was billed to the complainant and the account was enrolled into our auto-shipment program. We did not receive any communication from the complainant until March 17, 2016 when the cancellation request was processed. The complainant did email in to our customer service department several times and we did provide return merchandise authorization numbers for the customer to return the last shipment of product. That shipment was delivered on March 17, 2016 (tracking number confirming delivery is [redacted]). We are unable to issue any further refunds at the complainant did agree to our terms and conditions and we have not received any more product for a return from the complainant. The subscription remains closed. Katie T[redacted]Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 I would like my refunds.. That's not right withdrawing my account into a negative balance, messing my credit up with the bank. That company is a fraud. I deserve my refund I never received anything.

Per system records the complainant did already receive a full refund on the charge of $97.41 that was billed on September 6, 2016 and a partial refund of $29.52 for the product that was almost delviered on September 14, 2016, however that product was refused and returned back to our fulfillment...

center. The tracking number for that shipment is [redacted] and as a courtesy we will issue the remaining refund on that charge as the product is being returned. Please allow 7-10 business days for the remaining refund to reflect. Tracking number [redacted] does show that the products that were billed on August 7, 2016 were delivered on August 13, 2016 to the address that the complainant did provide to us when the product was confirmed  ordered. We are unable to issue any further refunds as all tracking numbers shows delivered.