Bella Vita

The charge of $97.41 was placed on 9.24.2016, which was after the customer called in to cancel their account on 9.22.2016. Due to this fact, we have issued a full refund of $97.41 back to the customer. The call placed on that date is currently under review and the representative will be dealt with...

accordingly. We are also going to issue a full refund of $98.41 back to the customer in good faith that both products are currently being returned to us. Just in case, the return address is below:BellaVita Returns[redacted]
[redacted]

The original order was placed as of 4.7.2016 and the customer was charged for the product on 4.22.2016. The customer called to cancel after they were charged on 4.22.2016. On 4.24.2016, the customer was issued an RMA (Return Merchandise Authorization) number for the charge that was placed on...

their account. We did receive the customer's return as of 5.2.2016, however the product had been opened, which voids our refund policy as per our Terms and Conditions. Due to this fact, the customer was not issued a refund at this time. We received a dispute for the charge as of 5.20.2016. At this point in time, we are unable to issue a refund for this charge due to the dispute on the account.The final outcome of the dispute is up to the customer's financial institution. The customer did, however, also order one of our one-time purchasable products, which she returned along with the trial product. The customer did not file a dispute on this charge and, therefore, as a courtesy to the customer we have issued a full refund for the charge of $24.95 placed on the account. Please be advised that while refunds typically take 7-10 business days to process, I have seen it take up to 30 days. If the customer still has not received their refund at this point in time, they will need to contact their financial institution.

Per system records we did receive a phone call from the complainant on September 1, 2016 regarding the charges. The complainant did inform our customer service that the charge of $98.41 was already disputed and per our policy we are not able to issue any refunds once the dispute is filed. We have...

not received any returned products from the complainant as of today's date. As a courtesy we will issue a full refund in the amount of $98.41 in agreement with the complainant that no other disputes will be filed and the products will be confirmed returned back to us. Please allow that refund 7-10 business days to reflect back in the account in which it came from and the return address is below. Returns  [redacted]  
[redacted]

As the customer has already contacted their financial institution to file a dispute, we can do nothing further regarding these charges. The customer's card provider will ask for information regarding these transactions, to which we will respond with a copy of our Terms and Conditions, a copy of the...

order page where the Terms and Conditions are clear and readily available, and anything that we may think is pertinent to that specific transaction or account. The customer will then receive notification from their card provider, about whether they have decided to reverse the charges. Any further communication will be between the customer's card provider and our Dispute Department.

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Per system records we have not confirmed the two returned products from the complainant, however we did issue a courtesy refund of $97.41 on May 6, 2016 back to the complainant. We did attempt to refund the charges and unfortunately a system error occurred that would not...

allow us to complete the transaction. The subscription remains cancelled and nothing further has been billed or shipped to the complainant.  Katie T[redacted]Customer SupportTrue Derma

Per system records, the product was returned back to us on 4.15[redacted], however the product was returned opened, which is against our terms and conditions. As a courtesy to the customer, we have refunded the full charge of $98.41. Please allow up to 7-10 business days for the refund to reflect. We...

cannot issue a refund for the return shipping and handling, as it is written in our Terms and conditions that the customer is responsible for any and all fees to return the product to us.

Per system records the complainant did already receive a full refund on the charge of $97.41 that was billed on September 6, 2016 and a partial refund of $29.52 for the product that was almost delviered on September 14, 2016, however that product was refused and returned back to our fulfillment...

center. The tracking number for that shipment is [redacted] and as a courtesy we will issue the remaining refund on that charge as the product is being returned. Please allow 7-10 business days for the remaining refund to reflect. Tracking number [redacted] does show that the products that were billed on August 7, 2016 were delivered on August 13, 2016 to the address that the complainant did provide to us when the product was confirmed  ordered. 
We are unable to issue any further refunds as all tracking numbers shows delivered.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Bella Vita regarding complaint ID...

11489792.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The original order was placed as of 4.7.2016 and the customer was charged for the product on 4.22.2016. The customer called to cancel after they were charged on 4.22.2016. On 4.24.2016, the customer was issued an RMA (Return Merchandise Authorization) number for the charge that was placed on...

their account. We did receive the customer's return as of 5.2.2016, however the product had been opened, which voids our refund policy as per our Terms and Conditions. Due to this fact, the customer was not issued a refund at this time. We received a dispute for the charge as of 5.20.2016. At this point in time, we are unable to issue a refund for this charge due to the dispute on the account.The final outcome of the dispute is up to the customer's financial institution. The customer did, however, also order one of our one-time purchasable products, which she returned along with the trial product. The customer did not file a dispute on this charge and, therefore, as a courtesy to the customer we have issued a full refund for the charge of $24.95 placed on the account. Please be advised that while refunds typically take 7-10 business days to process, I have seen it take up to 30 days. If the customer still has not received their refund at this point in time, they will need to contact their financial institution.

Per system records, the product was returned back to us on 4.15[redacted], however the product was returned opened, which is against our terms and conditions. As a courtesy to the customer, we have refunded the full charge of $98.41. Please allow up to 7-10 business days for the refund to reflect. We...

cannot issue a refund for the return shipping and handling, as it is written in our Terms and conditions that the customer is responsible for any and all fees to return the product to us.

In frustrating situations, we typically allow the customer to keep the products that were ordered. We did successfully confirm that the subscription was cancelled. If the customer would like to return the products, the return address is below, however it is not required to return...

them.  
Vivalux 

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

As agreed to by the Terms and Conditions of the original order, we send you a 30 Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order...

to try the product and decide if you would like to continue receiving it on a monthly basis. If you decide that you do not wish to receive the product on a monthly basis, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.
 
Per system records, the customer called in as of 10.31.2016 and was issued RMA (Return Merchandise Authorizations) to return the product that they have received for a full refund.
 
As a courtesy, we have issued a full refund of $98.41 and $97.41 back to the complainant in good faith that they will return the products back to the following address:
Returns Department

We suggest that you ship through [redacted] as most other shipping companies do not deliver to PO Boxes.
 
Please advise the complainant that while refunds typically take 7-10 business days to process, I have seen it take up to 30 days. If they still have not received their refund at this point in time, we advise that they contact their financial institution for alternative methods of obtaining a refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

In regard to the complainant [redacted]Per system records two full refunds of $98.41 and $97.41 were issued back to the complainant on March 28, 2016 when we confirmed that the last two products that the complainant received were returned back to us. Those refunds were for the charges that...

were billed to the complainant on March 11, 2016.The other two charges of $98.41 and $97.41 that were billed to the complainant on February 24, 2016 are for the products that she received on February 13, 2016 (tracking number confirming delivery is [redacted]). Per the terms and conditions that the complainant did agree to when the order was placed, they did state that if we did not receive any communication during the trial period, then we would assume that the products were being enjoyed and we would bill accordingly for them. The complainant did exceed the 14 day trail period, so the correct price was billed to the complainant and the account was enrolled into our auto-shipment program. We did not receive any communication from the complainant until March 17, 2016 when the cancellation request was processed. The complainant did email in to our customer service department several times and we did provide return merchandise authorization numbers for the customer to return the last shipment of product. That shipment was delivered on March 17, 2016 (tracking number confirming delivery is [redacted]). We are unable to issue any further refunds at the complainant did agree to our terms and conditions and we have not received any more product for a return from the complainant. The subscription remains closed. Katie T[redacted]Customer Support

Unfortunately, our Trial program does not work like that. As agreed to by the Terms and Conditions of the original order, which are available throughout the entire ordering process and must be agreed to before the customer is able to purchase any of our products, we send the customer a 30 Day...

supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basis. If the customer decides that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial. However, if we do not receive a cancellation request in the 14 Day time frame, we charge the full price for the product that was ordered.  
The customer did speak to three different representatives at our customer call center on 11/3/2016 and finally agreed to a partial refund in exchange for not having to return the product. As a courtesy to the customer, I have refunded the remainder of the charges of $98.41 and $97.41 back to the account used to purchase the product in good faith that the customer will return the products to us, as agreed to by the Terms and Conditions, to the following address:
BellaVita Returns

 
Refund Information:
11/03/2016 11:21am - Refunded - $58.46 Trans-ID: [redacted]
11/08/2016 08:53am - Refunded - $39.95 Trans-ID: [redacted]
11/08/2016 08:53am - Refunded - $97.41 Trans-ID[redacted]