BellaLabs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please disregard the complaint filed against Bella Labs The issued was resolved Thanks [redacted] A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] More information....I attached a screen shot of their link which clearly states "Free Bottle" NOT free day trial subscription membershipThis is a link found in Yahoo main page and it directs you to a link called www.womensbeautyusamag.com You can't put that website in your browser and find it thoughSneaky sneaky sneaky! But if you put in womensbeautyusamag/362/bravo then you will be able to see the deceptive pageAlso if you put in your browser [redacted] you can see other slimy ads for other products

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 07/05/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 07/20/as explained in the terms and conditions for which they agreed toThe monthly membership for the consumer recurred on 08/19/and 09/18/for the retail price of $We did not receive any e-mails from the consumerThe first contact we received was on 10/03/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded the last charge of $from 09/18/on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit back We have refunded the charge of $from 08/19/due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://bellalabs.com/ or http://bellalabs.com/main

At BellaLabs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 6/02/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 6/17/and again on 7/17/for their monthly replenishment bottle, as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs on 7/22/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the amount, $87.63, due to this complaintOnce a refund is processed it takes 3-business days for it to be credited back to the customer’s accountHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At BellaLabs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 4/27/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/11/and again on 6/11/2015, as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs on 7/20/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

The consumer placed the order on 11/14/This is when they paid the initial $and this began the day trial period to sample from the initial day supplyWe tracked the package by ups.com, and found a delivery confirmation on 11/21/with tracking number: [redacted] The consumer made no attempt to notify us she had not received a product within the original trial period and the consumer was automatically billed for the day supply on 11/29/as explained in the terms and conditions for which they agreed toThe monthly membership of Bellalabs recurred on 12/29/at the retail price of $87.63, and shipped a second bottleThe consumer contacted our company on 01/09/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent issued a partial refund of $on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backWe have refunded one full charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersThis is a total refund of $back to the customerWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://bellalabs.com/ or http://bellalabs.com/main

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] While the bare bones of Bella Labs response are accurate, it does not begin to explain the roadblocks we have encountered trying to unravel this situation name is [redacted] , [redacted] is my wife, I am writing this response in her behalf.She must have supplied her credit card number and pushed the right buttons to have the product shipped I would contend that the agreement and details of the trial period are in very small print.When my wife ordered the facial cream she also ordered Encante eye wrinkle reduction Both items were shipped from San Diego in the same bag When we started to work on cancelling the shipments we used the Bella Labs customerservice phone # Dealing with customer service was difficult Being able to understand the agent was a trying experience at times, getting any kind of help took several calls We subsequently we found out that we would have to call a separate number to cancel the agreement with encante When my wife challenged the charges on her card the Bella customer service agent said she could not help us because we had challenged the charges At some point we started receiving identical product from Santa Ana, California (this is where Encante apparently conducts business) At first we assumed this was just the original order still being shipped Then we found out the Santa Ana orders were being charged against a different credit card I cannot offer an explanation as to how the second credit card got involved in this situation at this time We have challenged the charges with the second credit card company to figure out how the Santa Ana charges got started We kept calling Bella labs to stop the shipments but they said they did not know anything about product coming out of Santa Ana When we finally noticed the charges on the second credit card, there were phone numbers attached to the charges, there were two phone numbers, one in Rhode Island, [redacted] for face serum and one in Oklahoma, [redacted] I would note these phone numbers are completely different from the two original customer service numbers for Bella and EncanteAgain we had to call both unique numbers to stop the shipments.It is my impression that the credit card companies are the only ones who are wiling to assist us with gathering enough facts to resolve this issue We are still waiting to hear from the second credit card company.That is one reason I do not wish to consider our complaint as resolved.The second reason is that my wife is starting to receive phone from someone who is difficult to understand but appears to trying to interest my wife in talking about facial products To me this implies Bella Labs is sharing their customerinformation [redacted]

At BellaLabs, every customer is given the right to try their first day supply without charge for the first daysThe terms and conditions on the website state that the day trial period starts on the original order date, and that if you need an extension on your trial due to slow or delayed delivery you may call customer service and request oneAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationThis is also stated in the terms and conditions under the REFUNDS AND RETURNS section on our websiteIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productMrs [redacted] placed her order on 2/17/This is when she payed the initial $and this began her day trial period to sample from her initial day supplySince there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs [redacted] was automatically billed for her day supply on 3/4/as explained to her in the terms and conditions for which she agreed toMrs [redacted] contacted our company on 3/4/with a request for cancellationHer account was canceled as instructed and she was sent a confirmation email confirming this cancellationBased on the nature of the call, the customer service agent offered for Mrs [redacted] to return the product for a full refundMrs [redacted] then hung up on the customer service representativeThe representative refunded the charge of $on that same dayAlthough Mrs [redacted] ordered our product, she has been refunded fully in the amount of $87.63, and she can also keep the product on us as we value customer satisfaction

We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersThe customer is required to return the remainder of the initial day supply to [redacted]

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product We are affiliated with La Creme Skin Care by advertising, but do not have access to their accounts, please notify the consumer to contact them directly regarding her charges with them The consumer placed the order on 7/18/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 8/2/as explained in the terms and conditions for which they agreed toThe monthly membership for the consumer recurred on 09/01/14, 10/01/14, and 10/31/for the full retail price of $This is a total amount of $of charges applied from BellalabsThe consumer contacted our company on 11/13/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded the charge of $from 10/31/on that same day, which the consumer accepted in a recorded phone callThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backWe have refunded the remainder of the amounts, a total of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://bellalabs.com/ or http://bellalabs.com/main

Very deceptive practicesvery vague language hidden in small print on the website The product says you will see a results in days but you only get days from when you order the product and it ships in days Therefore, you have days to try a product that is supposed to give you results in days Once you don't realize that the days has expired and you didn't return the product, they begin to charge you $per month After realizing this deceptive practice we called Bella Labs to ask for a refund and that we would return all of the unused product I was encountered with a script response about their policies and procedures and that they would only refund 50% of the latest chargeI called our credit card company and they were able to reverse these charges immediately This is why you always use a good credit card for these type of transactionsDo not conduct business with these scamp artists!

At Bella Labs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI have been refunded the total amount owed from BellaLabsThank you so much for your help [redacted] Regards, [redacted] ***

At Bella Labs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 12/14/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/29/as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs via email on 1/05/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the amount of $due to this complaintOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, [redacted] or [redacted] /main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our terms and conditions for more details

At BellaLabs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 8/02/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted BellaLabs on 8/06/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.We have refunded the shipping and handling as a courtesy due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Revdex.com: I am satisfied that BellaLabs decided to refund my money I am very thankful but my whole point is that the Revdex.com already have 80+ complaints on BellaLabs about their business practices I wanted to try the free sample but the wording on the advertisement is very misleading on purpose, I believe to deliberately scam people If I had known that the trial period started when I put in the order, I would not have ordered it because it does not make any sense to start a trial period to include the mailing time because by the time you receive the product the time is up and they automatically charge your account That is exactly what happened to me I didn't even have time to try the product! I live in Manassas, VA and the product is coming from California I didn;t receive the product until the evening of the thirteenth day Where is the integrity for this company? There should be time to receive the product, open it, and use it to be able to make a decision on whether or not you want the product They need to come up with a system where this can happen If they advertised a thirty day trial instead, it would give the customer a chance to receive the product and use it to make a decision about the product So my question is if this is not a scam then why are they not more customer friendly or willing to satisfy the customer? The only thing that seems important is to stick to these ridiculous rules of the trial starting when you order the product and charging your account and then you can't do anything about it This is unethical business practices So in my estimation BellaLabs is getting rich by cheating people and I hope won't be in business very long because they are taking advantage of people

At BellaLabs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 3/25/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/09/as explained in the terms and conditions which they agreed toAgain, there was no notification of a request for cancellation so the customer was automatically billed for a new day supply on 5/09/and 6/08/as explainedThe consumer contacted BellaLabs on 6/14/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account We have refunded the remainder of the amount, two more charges of $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

I am writing to inform you that the response from the business is satisfactory You can close the caseThanks,

At Bella Labs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 12/30/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 1/16/as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs on 1/20/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe have refunded the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, [redacted] or [redacted] Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [First I want to thank you for your help with the shady business practices of BellaLabs Today refunds were received in the amount of $each for April, May and June which is exactly what I requested There are two additional mysterious charges to my account in the amount of $on 4/13/and 5/11/ The PAYEE is not known to me! I will contact my bank to dispute these charges The only transactions in the past years for the exact amount of $were related to BellaLabs 4/10/charge of $87.63; 5/11/charge of $87.63; 6/9/charge of $87.63; 7/20/refund of $87.63; 7/20/refund of $87.63; 7/20/refund of $ Regards, [redacted] ***