*** *** ***
*** *** * ***
*** ** ***
*** *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customersUpon notification of this response to the complaint, a Representative with Moca has made many attempts to communicate with *** *** in order to try and help resolve their concerns. *** *** has not responded to any of our attempts to resolve this matter. Until *** *** contacts Moca, we will be unable to get *** ***'s concerns resolved. At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # ***Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** ***
*** ** ***
*** *** *** *** *** *** ** * *** I am writing in response to your letter dated September ***, 2017, regarding the above-referenced complaint filed with your agency.
Imperial Merchant Services takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager with EVO contacted *** *** to speak about his concerns and we were able to determine that there was only one monthly charge of $that was charged to *** ***’s bank account before the account was terminated on January ***, 2016. We have agreed to credit the merchant the $in order to find an amicable resolution. *** *** should see those funds within the next hours. At this time we feel that we have done everything to resolve *** ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received only one phone call and a voicemail to which I responded and in turn left a voicemail to contact meIf EVO has tried to contact me more than once, as the response from the company indicates, whoever has attempted to call me has left no messagesTherefore, if it is their position that they have made many attempts to reach out to me, I have not been made aware that they haveThey called me once and left a voicemail, to which I responded with a return phone call and voicemail, to which they have not respondedThis is the only communication I have had with them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The business reached out to me and everything is resolved
Sincerely,
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The company personnel called us immediately blaming *** for allowing us to process payments because our account was not yet approved however on the contrary They sent me a log in email stating my account is activeI have already forwarded that email to themSo she called lying saying I was not yet approved and I should've never been processing and it is *** fault Of course I hung upWe have a business to runNot sit around pointing fingers when we know who fault it isJust read the Google reviews. If you call own up to the fact that you were trying to hold our funds for days for no reasonOur account was active already Got the email to prove it!! I sent all of our customers your contact info, and told our customer's that you were holding their fundsOur customer's immediately begin calling and contacting youThat's when you decided to refund the fundsYou had no right to activate my account, charge me fees and suddenly close it just to hold my fumdsThat was wrong and it's your fault.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This response from the business is erroneous in multiple ways:Written cancellation was sent two separate times (prior to Revdex.com claim) with no response from business - EVO MerchantDue to the changes of the contract terms/fee structure, *** *** is disputing any and all validity of such made chargesAs a result, the Attorney Generals Office and Secretary of State of Indiana have been notified of these filings. *** *** has received no contact from EVO Merchant in nearly weeksWhen questioned about the additional fees added to billing (Registration Fees, etc.), EVO Merchant has ceased respond. *** *** is willing to resolve this claim as of week ending 2/**/if EVO Merchant agrees to terminate and cease any further billingRequest for refund will be waived if handled in a timely manner. Thank You, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Julie B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have been working with Todd over at EVO Payments and they have released our remaining money and I would like to drop this case
Sincerely,
*** ***
We have reached back out to the merchant and spoke with *** *** on 06/**/regarding MID *** Infantiles *** and MID *** *** ***. After reconsideration, we informed her we are willing to waive the early closure fees on both accounts and 20% restocking fees, upon receipt of the credit card terminals. We have since received the credit card terminals back.The early closure fees in the amount of $for each account have been refundedShe should see the credit in her bank account on file within business days. We trust this resolves the complaint.Sincerely,*** ***
** *** ***
*** *** ***
*** *** * ***
*** ** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated February ***, 2016, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to
resolve any concerns of our customers Upon receipt of this complaint, PowerPay made multiple attempts to contact *** *** with no response back. We were able to verify that the funds in question were due to her bank rejecting the December and January end of month chargesWe have released all funds that we were holding due to the rejected fundsWe would be more than happy to discuss a solution to their concerns, but would need to speak with *** *** in order to find an amicable resolution At this time we feel that we have done all we could do without being about to speak with *** *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you Ruben for contacting me todayI understand you have no control over the early termination fee as I was lied to by the person who signed us upI have contacted him this morning, and have yet to get a replyLooks like I'll have to file a complaint against them
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke to said supervisor, Ruben M***, on January **, and verbally requested that I receive formal documentation on company letterhead detailing the closing of the account, effective date and signed by a managerMrM*** promised that such documentation would be provided upon receiving the form I was to complete regarding the refundOn January **, 2017, I sent an email with the completed form attached and made a written follow up request for same documentation within that email, as well as a request for confirmation that my email and form were receivedMrM*** never responded, has ignored my request and I have yet to receive the document requestedThe company has handled the entire process so poorly that I cannot trust that they have properly closed the account if I do not get a a formal written letter documenting the closing of the accountUntil such document with the details outlined is received, my complaint will continue to be unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We do apologize for errors that have occurred. The merchant should have already received an ACH credit of $on 05/**/ the remainder balance of $is set to cycle 05/**/with expected date of credit to Checking on Tuesday May **
Tricia B***
Vice President, Operations
EVO Payments International
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing. The Agreement between EVO and *** *** *** came into effect on February *** (the
date of their first transaction) The merchant cancelled on September *** 2015. The Agreement had already renewed for a year term on February *** per Item of the Terms and Conditions The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $if the contract was cancelled before February *** because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $early termination fee or for it to be prorated. We shall be contacting the merchant to let them know of our decision on this
Julie O'***
P-###-###-####
EVO Payments International
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID ***) located at *** *** *** *** ** *** *** *** ** *** Revdex.com notification dated Wednesday, February **,
EVO Merchant Services sales office is issuing a credit for the Early Closure fees in
the amount of $and the Annual Fee of $on this account. This account has been closed.
Total fees of $collected for the Early Closure fees and Annual fee have been refunded
We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused
If you have questions please let me know
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** ***
*** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** *** ***
*** ** ***
*** ***
***
*** ***
*** *** *** *** *** ** * *** Dear *** ***: I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency. *** *** *** *** (***) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, an *** Supervisor has made several attempts to contact *** *** with no successWe will continue to try and contact *** *** over the next few day in order to resolve their concerns. Once we are able to communicate with *** *** we will attempt to find an amicable resolution At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B***Sales Support Manager
Revdex.com: RE: Case #*** We appreciated *** *** efforts to resolve this issue and we accept the resolutionHowever, I would like to emphasize that it is unfortunate that we had to escalate this matter to a higher level because mistakes caused by what looks like an unprepared and not well-trained customer service agentThe distress we have been put trough from a company that cares about its client’s satisfaction is unacceptableUnfortunately, what could have been considered as simple mistake and resolved in a plausible way was actually turned into a matter of low respect towards our businessWe appreciated *** ***’s intervention to resolve this matter to the satisfaction of both parties, and the apology is acceptedSincerely, *** ***
The merchant did originally call in July to close the account and it was advised that closure request required signature and to avoid the Early Termination fee the merchant must provide day notification. Merchant understood request. We did not receive the actual written request
until 12/**/2015. The account will be closed effective immediatelyThe merchant processed monthly through July and statements were provided electronically per our online resourceWe will provide a refund of $which are processing months of August through November 2015.Tricia B***Vice President, Operations/ National Account Services
*** *** ***
*** *** * ***
*** ** ***
*** *** ***
*** ** * *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Representative with Moca contacted *** *** and we determined that *** *** changed his business structure without notifying Moca of the changes, so funds were held. We have been working with *** *** to open a new account with the proper information that is needed and he has been unable to send us the documentation that we required to open up the new account. Until we receive either the proper documentation or a signed cancellation letter with his intent to cancel the account completely…the funds in question will continue to be held. At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # *** Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** * ***
*** ** ***
*** *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customersUpon notification of this response to the complaint, a Representative with Moca has made many attempts to communicate with *** *** in order to try and help resolve their concerns. *** *** has not responded to any of our attempts to resolve this matter. Until *** *** contacts Moca, we will be unable to get *** ***'s concerns resolved. At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # ***Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** ***
*** ** ***
*** *** *** *** *** *** ** * *** I am writing in response to your letter dated September ***, 2017, regarding the above-referenced complaint filed with your agency.
Imperial Merchant Services takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager with EVO contacted *** *** to speak about his concerns and we were able to determine that there was only one monthly charge of $that was charged to *** ***’s bank account before the account was terminated on January ***, 2016. We have agreed to credit the merchant the $in order to find an amicable resolution. *** *** should see those funds within the next hours. At this time we feel that we have done everything to resolve *** ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received only one phone call and a voicemail to which I responded and in turn left a voicemail to contact meIf EVO has tried to contact me more than once, as the response from the company indicates, whoever has attempted to call me has left no messagesTherefore, if it is their position that they have made many attempts to reach out to me, I have not been made aware that they haveThey called me once and left a voicemail, to which I responded with a return phone call and voicemail, to which they have not respondedThis is the only communication I have had with them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The business reached out to me and everything is resolved
Sincerely,
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The company personnel called us immediately blaming *** for allowing us to process payments because our account was not yet approved however on the contrary They sent me a log in email stating my account is activeI have already forwarded that email to themSo she called lying saying I was not yet approved and I should've never been processing and it is *** fault Of course I hung upWe have a business to runNot sit around pointing fingers when we know who fault it isJust read the Google reviews. If you call own up to the fact that you were trying to hold our funds for days for no reasonOur account was active already Got the email to prove it!! I sent all of our customers your contact info, and told our customer's that you were holding their fundsOur customer's immediately begin calling and contacting youThat's when you decided to refund the fundsYou had no right to activate my account, charge me fees and suddenly close it just to hold my fumdsThat was wrong and it's your fault.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This response from the business is erroneous in multiple ways:Written cancellation was sent two separate times (prior to Revdex.com claim) with no response from business - EVO MerchantDue to the changes of the contract terms/fee structure, *** *** is disputing any and all validity of such made chargesAs a result, the Attorney Generals Office and Secretary of State of Indiana have been notified of these filings. *** *** has received no contact from EVO Merchant in nearly weeksWhen questioned about the additional fees added to billing (Registration Fees, etc.), EVO Merchant has ceased respond. *** *** is willing to resolve this claim as of week ending 2/**/if EVO Merchant agrees to terminate and cease any further billingRequest for refund will be waived if handled in a timely manner. Thank You, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Julie B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have been working with Todd over at EVO Payments and they have released our remaining money and I would like to drop this case
Sincerely,
*** ***
We have reached back out to the merchant and spoke with *** *** on 06/**/regarding MID *** Infantiles *** and MID *** *** ***. After reconsideration, we informed her we are willing to waive the early closure fees on both accounts and 20% restocking fees, upon receipt of the credit card terminals. We have since received the credit card terminals back.The early closure fees in the amount of $for each account have been refundedShe should see the credit in her bank account on file within business days. We trust this resolves the complaint.Sincerely,*** ***
** *** ***
*** *** ***
*** *** * ***
*** ** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated February ***, 2016, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to
resolve any concerns of our customers Upon receipt of this complaint, PowerPay made multiple attempts to contact *** *** with no response back. We were able to verify that the funds in question were due to her bank rejecting the December and January end of month chargesWe have released all funds that we were holding due to the rejected fundsWe would be more than happy to discuss a solution to their concerns, but would need to speak with *** *** in order to find an amicable resolution At this time we feel that we have done all we could do without being about to speak with *** *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you Ruben for contacting me todayI understand you have no control over the early termination fee as I was lied to by the person who signed us upI have contacted him this morning, and have yet to get a replyLooks like I'll have to file a complaint against them
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke to said supervisor, Ruben M***, on January **, and verbally requested that I receive formal documentation on company letterhead detailing the closing of the account, effective date and signed by a managerMrM*** promised that such documentation would be provided upon receiving the form I was to complete regarding the refundOn January **, 2017, I sent an email with the completed form attached and made a written follow up request for same documentation within that email, as well as a request for confirmation that my email and form were receivedMrM*** never responded, has ignored my request and I have yet to receive the document requestedThe company has handled the entire process so poorly that I cannot trust that they have properly closed the account if I do not get a a formal written letter documenting the closing of the accountUntil such document with the details outlined is received, my complaint will continue to be unresolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We do apologize for errors that have occurred. The merchant should have already received an ACH credit of $on 05/**/ the remainder balance of $is set to cycle 05/**/with expected date of credit to Checking on Tuesday May **
Tricia B***
Vice President, Operations
EVO Payments International
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing. The Agreement between EVO and *** *** *** came into effect on February *** (the
date of their first transaction) The merchant cancelled on September *** 2015. The Agreement had already renewed for a year term on February *** per Item of the Terms and Conditions The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $if the contract was cancelled before February *** because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $early termination fee or for it to be prorated. We shall be contacting the merchant to let them know of our decision on this
Julie O'***
P-###-###-####
EVO Payments International
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID ***) located at *** *** *** *** ** *** *** *** ** *** Revdex.com notification dated Wednesday, February **,
EVO Merchant Services sales office is issuing a credit for the Early Closure fees in
the amount of $and the Annual Fee of $on this account. This account has been closed.
Total fees of $collected for the Early Closure fees and Annual fee have been refunded
We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused
If you have questions please let me know
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** ***
*** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** *** ***
*** ** ***
*** ***
***
*** ***
*** *** *** *** *** ** * *** Dear *** ***: I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency. *** *** *** *** (***) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, an *** Supervisor has made several attempts to contact *** *** with no successWe will continue to try and contact *** *** over the next few day in order to resolve their concerns. Once we are able to communicate with *** *** we will attempt to find an amicable resolution At this time we feel as though we have resolved this issue to the best of our ability. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B***Sales Support Manager
Revdex.com: RE: Case #*** We appreciated *** *** efforts to resolve this issue and we accept the resolutionHowever, I would like to emphasize that it is unfortunate that we had to escalate this matter to a higher level because mistakes caused by what looks like an unprepared and not well-trained customer service agentThe distress we have been put trough from a company that cares about its client’s satisfaction is unacceptableUnfortunately, what could have been considered as simple mistake and resolved in a plausible way was actually turned into a matter of low respect towards our businessWe appreciated *** ***’s intervention to resolve this matter to the satisfaction of both parties, and the apology is acceptedSincerely, *** ***
The merchant did originally call in July to close the account and it was advised that closure request required signature and to avoid the Early Termination fee the merchant must provide day notification. Merchant understood request. We did not receive the actual written request
until 12/**/2015. The account will be closed effective immediatelyThe merchant processed monthly through July and statements were provided electronically per our online resourceWe will provide a refund of $which are processing months of August through November 2015.Tricia B***Vice President, Operations/ National Account Services
*** *** ***
*** *** * ***
*** ** ***
*** *** ***
*** ** * *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Representative with Moca contacted *** *** and we determined that *** *** changed his business structure without notifying Moca of the changes, so funds were held. We have been working with *** *** to open a new account with the proper information that is needed and he has been unable to send us the documentation that we required to open up the new account. Until we receive either the proper documentation or a signed cancellation letter with his intent to cancel the account completely…the funds in question will continue to be held. At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # *** Sincerely, Kathy B*** Sales Support Manager