*** *** ***
*** *** ***
*** *** ** *** *** *** ** * ***
I am writing in response to your review dated October ***, 2017. Evo Platinum Services Group (EPSG) takes pride in providing
excellent customer service and we always work to resolve any concerns of our customers When we received this complaint, we contacted *** *** to discuss his concerns. We are working with *** *** to find an amicable solution. At this time we feel as though we have a resolution in progress and should hope to have this resolved within the next hours to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
*** *** * ***
*** ***
*** *** *** *** ** * *** Dear *** ***:
I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On September *** 2016, we have record of *** *** executing a merchant agreement electronically with Encore and acknowledging the terms of the agreement Upon receipt of this complaint, a Manager from Encore contacted *** *** and she denied ever signing the electronic application. We were able to come to an amicable agreement where Encore would terminate the contract and credit *** ***’s back any monthly charges that Encore ACH’ed thru *** ***’s bank accountThe Account will be terminated within the next hours and we will ACH a total of $ We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Page 6, paragraph states I must maintain a reserve account for EVO for years after terminationThe contract goes on to say EVO may debit that account for fines fees penalties at their sole discretionI told *** *** I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** * ***
*** ** ***
*** *** *** *** ** *** I am writing in response to your review dated September ***, 2017, regarding the
above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore contacted *** *** and we were able to discuss their concerns and come to an amicable resolutionWe agreed to credit *** *** back $1,that was charged and also waive the funds that the collections agency is attempting to collect At this time we feel that Encore has been able to resolve everything to the merchant’s satisfactionWe appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
We do apologize for miscommunicationWe did receive a signed application for merchant processing on July ** at 3:28:43PM and the account was approved on July ** and ready and active for processing. We will close the account immediately and issue a credit for the monthly fees
assessed in July and August which total $ No early termination fee will apply SincerelyEileen M***VP Client ServicesEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
*** *** *** ** * *** I am writing in response to your letter dated August **, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay contacted *** *** and explained that we did indeed close the account and credit him the requested amount of $we have confirmed that we have not charged this merchant since we closed down the account after issuing the credit of $250.00. If they are being charged…it is by some other company and not PowerPay. I explained this to *** *** and he was going to confirm this with *** ***. At this time we feel that we have indeed fulfilled our promise to this merchant and resolve this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** ***
*** ** ***
*** *** *** *** ** * *** I am writing in response to your letter dated July ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride
in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay contacted *** *** to speak about his concerns and we were able to discuss and come up with an amicable solution. We are issuing *** *** a credit of $and closing his account with no penaltiesAt this time we feel that we have done everything to resolve *** ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager Tell us why here
*** *** * ***
*
*
*
*** *** * ***
*** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working
to resolve any concerns of our customers Upon receipt of this complaint, PowerPay look into the matter and contacted *** *** We were able to determine that we needed to re-run transactions back to the original card holders credit cardsThere was a total of $12,returned back to the credit cards that were in question At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with *** *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, *** *** Sales Support Manager
Revdex.com:
The item has been deleted from the owner's credit report.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** * ***
*** ***
*** *** *** *** ** *** *** ** * ***
I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns
of our customers Upon receipt of this complaint, PowerPay spoke with *** ***’s assistant *** and we were informed that the Routing # that we had on file was the cause of funds being held. The Routing number was corrected on March ***, and the funds that were on hold have been released to the merchant’s correct bank account. We are also crediting her back the amount of the Reject fees that were charged to them in the amount of $At this time we feel that we have been able to come to a satisfactory resolution with *** *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** ***
*** *** *** *** ** * *** I am writing in response to your letter dated September ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any
concerns of our customers Upon receipt of this complaint, PowerPay contacted *** *** to speak about her concerns and we were able and come to an amicable solution. We are issuing her a credit in the amount of $1,and she should see these funds within the next hours. At this time we feel that we have done everything to resolve *** ***’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted the company once for the past three days! They stated that my refund is going back into my account they provided me the correct bank account information they stated that it takes hours to refund the accountWell it has been over the overs by four days nowI have not got the money back that I am owed now I either want you to refund my money into my account or I want you to overnight me a check with the amount you owe me! *** *** *** *** *** * *** ** *** ** *** ** *** I want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** * ***
*** ***
*** *** *** *** *** ** *** *** ** *** I am writing in response to your
review dated October ***, 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore attempted to contact *** ***, the owner of the account, in order to speak about this account. I did speak with *** *** in generality about her complaint and after discussing her concerns we were able to come to an amicable resolutionEncore has agreed to credit back the $annual fee that was charged on the August statement and waive the Termination fee of $that their bank rejected. At this time we feel that Encore has been able to resolve everything to the merchant’s satisfaction and we appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
This is in response to Infantiles *** and *** *** Revdex.com notification. Infantiles *** (MID ***) located at *** * *** *** *** *** *** and *** *** (MID ***) located at *** * *** ** *** *** had requested
closure to these accounts. *** and *** *** of Infantiles *** and *** *** was contacted on 06/**/2015and informed of all closure procedures and fees. We have received the closure letters requested on 06/**/as instructed. Infantiles *** and *** *** 2accounts are in the process of being closed as agreed. Our closure process can take up to days from date letters are received.We trust this resolves the complaint.Sincerely*** ***
** *** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attached the document from my credit union in response to the "attempted" deposits from evoAmerica First Credit Union is an honest financial institution and assured me the tracing numbers were no where to be found (they would have seen them if evo truly made that attempt)
Sincerely,
*** ***
*** *** ***
*
*
*
*** *** ***
*** ***
*** *** *** ** * *** I am writing in response to your letter dated June ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to
resolve any concerns of our customers. Upon receipt of this complaint, PowerPay spoke with the owner *** *** and we apologized for not crediting him back the $in a timely manner. We were able to ACH the funds to the merchant and he confirmed that it is pending in his bank account as of June ***, 2017. At this time we feel that we have been able to resolve this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B***Sales Support Manager
*** *** * ***
*** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any
concerns of our customers. Upon receipt of this complaint, PowerPay contacted *** *** to speak about his concerns and we were able to come to an amicable resolution. We have agreed to reimburse the $termination fee and also a $Reject fee. At this time we feel that we have done everything to resolve *** ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B***Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedEvo stated they are going to mail us a refund check for half of the money we paid them but it's going to take to weeks before we receive our refundThank you for your help to resolve this issue
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ** *** *** *** ** * ***
I am writing in response to your review dated October ***, 2017. Evo Platinum Services Group (EPSG) takes pride in providing
excellent customer service and we always work to resolve any concerns of our customers When we received this complaint, we contacted *** *** to discuss his concerns. We are working with *** *** to find an amicable solution. At this time we feel as though we have a resolution in progress and should hope to have this resolved within the next hours to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
*** *** * ***
*** ***
*** *** *** *** ** * *** Dear *** ***:
I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On September *** 2016, we have record of *** *** executing a merchant agreement electronically with Encore and acknowledging the terms of the agreement Upon receipt of this complaint, a Manager from Encore contacted *** *** and she denied ever signing the electronic application. We were able to come to an amicable agreement where Encore would terminate the contract and credit *** ***’s back any monthly charges that Encore ACH’ed thru *** ***’s bank accountThe Account will be terminated within the next hours and we will ACH a total of $ We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Page 6, paragraph states I must maintain a reserve account for EVO for years after terminationThe contract goes on to say EVO may debit that account for fines fees penalties at their sole discretionI told *** *** I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** * ***
*** ** ***
*** *** *** *** ** *** I am writing in response to your review dated September ***, 2017, regarding the
above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore contacted *** *** and we were able to discuss their concerns and come to an amicable resolutionWe agreed to credit *** *** back $1,that was charged and also waive the funds that the collections agency is attempting to collect At this time we feel that Encore has been able to resolve everything to the merchant’s satisfactionWe appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
We do apologize for miscommunicationWe did receive a signed application for merchant processing on July ** at 3:28:43PM and the account was approved on July ** and ready and active for processing. We will close the account immediately and issue a credit for the monthly fees
assessed in July and August which total $ No early termination fee will apply SincerelyEileen M***VP Client ServicesEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
*** *** *** ** * *** I am writing in response to your letter dated August **, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay contacted *** *** and explained that we did indeed close the account and credit him the requested amount of $we have confirmed that we have not charged this merchant since we closed down the account after issuing the credit of $250.00. If they are being charged…it is by some other company and not PowerPay. I explained this to *** *** and he was going to confirm this with *** ***. At this time we feel that we have indeed fulfilled our promise to this merchant and resolve this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** ***
*** ** ***
*** *** *** *** ** * *** I am writing in response to your letter dated July ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride
in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay contacted *** *** to speak about his concerns and we were able to discuss and come up with an amicable solution. We are issuing *** *** a credit of $and closing his account with no penaltiesAt this time we feel that we have done everything to resolve *** ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager Tell us why here
*** *** * ***
*
*
*
*** *** * ***
*** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working
to resolve any concerns of our customers Upon receipt of this complaint, PowerPay look into the matter and contacted *** *** We were able to determine that we needed to re-run transactions back to the original card holders credit cardsThere was a total of $12,returned back to the credit cards that were in question At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with *** *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, *** *** Sales Support Manager
Revdex.com:
The item has been deleted from the owner's credit report.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** * ***
*** ***
*** *** *** *** ** *** *** ** * ***
I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns
of our customers Upon receipt of this complaint, PowerPay spoke with *** ***’s assistant *** and we were informed that the Routing # that we had on file was the cause of funds being held. The Routing number was corrected on March ***, and the funds that were on hold have been released to the merchant’s correct bank account. We are also crediting her back the amount of the Reject fees that were charged to them in the amount of $At this time we feel that we have been able to come to a satisfactory resolution with *** *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** ***
*** *** *** *** ** * *** I am writing in response to your letter dated September ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any
concerns of our customers Upon receipt of this complaint, PowerPay contacted *** *** to speak about her concerns and we were able and come to an amicable solution. We are issuing her a credit in the amount of $1,and she should see these funds within the next hours. At this time we feel that we have done everything to resolve *** ***’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted the company once for the past three days! They stated that my refund is going back into my account they provided me the correct bank account information they stated that it takes hours to refund the accountWell it has been over the overs by four days nowI have not got the money back that I am owed now I either want you to refund my money into my account or I want you to overnight me a check with the amount you owe me! *** *** *** *** *** * *** ** *** ** *** ** *** I want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** * ***
*** ***
*** *** *** *** *** ** *** *** ** *** I am writing in response to your
review dated October ***, 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore attempted to contact *** ***, the owner of the account, in order to speak about this account. I did speak with *** *** in generality about her complaint and after discussing her concerns we were able to come to an amicable resolutionEncore has agreed to credit back the $annual fee that was charged on the August statement and waive the Termination fee of $that their bank rejected. At this time we feel that Encore has been able to resolve everything to the merchant’s satisfaction and we appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
This is in response to Infantiles *** and *** *** Revdex.com notification. Infantiles *** (MID ***) located at *** * *** *** *** *** *** and *** *** (MID ***) located at *** * *** ** *** *** had requested
closure to these accounts. *** and *** *** of Infantiles *** and *** *** was contacted on 06/**/2015and informed of all closure procedures and fees. We have received the closure letters requested on 06/**/as instructed. Infantiles *** and *** *** 2accounts are in the process of being closed as agreed. Our closure process can take up to days from date letters are received.We trust this resolves the complaint.Sincerely*** ***
** *** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attached the document from my credit union in response to the "attempted" deposits from evoAmerica First Credit Union is an honest financial institution and assured me the tracing numbers were no where to be found (they would have seen them if evo truly made that attempt)
Sincerely,
*** ***
*** *** ***
*
*
*
*** *** ***
*** ***
*** *** *** ** * *** I am writing in response to your letter dated June ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to
resolve any concerns of our customers. Upon receipt of this complaint, PowerPay spoke with the owner *** *** and we apologized for not crediting him back the $in a timely manner. We were able to ACH the funds to the merchant and he confirmed that it is pending in his bank account as of June ***, 2017. At this time we feel that we have been able to resolve this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B***Sales Support Manager
*** *** * ***
*** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any
concerns of our customers. Upon receipt of this complaint, PowerPay contacted *** *** to speak about his concerns and we were able to come to an amicable resolution. We have agreed to reimburse the $termination fee and also a $Reject fee. At this time we feel that we have done everything to resolve *** ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B***Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedEvo stated they are going to mail us a refund check for half of the money we paid them but it's going to take to weeks before we receive our refundThank you for your help to resolve this issue
Sincerely,
*** ***