*** *** ***
*** *** ***
*** * *** ***
*** *** *** *** ** * *** I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your
agency. Evo Platinum Services Group (EPSG) takes pride in providing excellent customer service and we always work to resolve the concerns of our customers Upon receipt of this complaint, an EVO representative contacted *** *** and was able to verify their concerns and find a resolution. We were able to verify that EVO had already issued a credit for two of the transactions totaling $but was not paid for an *** *** transaction because of a system migration with EVO’s systems. We are issuing them a credit in the amount of $961.93. At this time we feel as though we have resolved this issue to the best of our ability If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
In response to complaint, we have tried to contact *** *** on 01/**/2016, 01/**/2016, and 01/**/for MID *** Lutheran Memorial Learning Center in regards to account closure and a refund request
The closure request was sent to the sales
representative and not to EVO Payments International directly. Our office did eventually receive the closure requestHowever, EVO is honoring the closure request that was initially sent in August Due to this account being open and processing in August all monthly fees billed at month end for August are valid and will not be refunded
Credit was issued for September fees ($21.95), October fees ($21.95), and December fees ($227.05) totaling ($270.95). On December **, ($22.95) was credited for November fees
Lutheran Memorial Learning Center is being refunded total fees in the amount of $and the account has been closedWe regret the inconvenience this caused and apologize for delay in processing the closureWe trust this resolves the complaint.
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** ***
*** *** ***
*** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated February ***, 2017, regarding the above-referenced complaint filed with your agency. *** *** *** *** (***) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers This merchant requested a confirmation of closure of the account and we mailed this to the address on filed on January *** 2017. After we confirmed that the merchant had not received the letter sent, we electronically sent a copy to them for the owner’s records on Feb ***, 2017. At this time we feel as though we have resolved this issue to the best of our ability If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager Tell us why here
In response to the complaint, we spoke with the merchant and advised that a refund was being issued for $representing the equipment chargeThis should be in their bank account on file within business days.The early closure fee of $and $representing reimbursement from prior processor
will not be refunded and were properly disclosedCopies of the merchant contract, reimbursement certificate and terminal placement agreement were previously sent to the merchant.We do regret losing them as a customer.SincerelyEileen M***VP Client ServicesEVO Payments International
*** *** ***
*
*
*
*** *** * ***
*** ***
*** *** *** *** *** *** ** * ***
I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency. Momentum Payment Systems (“Momentum”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Manager with Momentum contacted *** *** and we were able to find an amicable resolution. *** *** and Momentum was able to come to an agreement to credit back months of monthly charges and also the cancellation fee that was charged to *** ***. The total amount of funds being credited to *** *** is being sent in the form of a check in the amount of $505.70. At this time, we feel that Momentum has been able to come to a satisfactory resolution with *** *** We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # *** Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI am exceptionally pleased with the response from EVO Payments.
Sincerely,
*** ***
This is in response to the above complaintThe merchants bank account on file was updated on 1/**/and all funds began being deposited on that dateAlthough there was a delay in updating bank account information, the merchant continued to receive all applicable deposits to their old bank
account and continued to write checks against that accountBecause all funds were properly deposited, any fees issued by their bank had were not the result of EVO not depositing funds
We there will not be reimbursing the merchant for any feesWe do regret the inconvenience
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** ***
*** *** ***
*** ***
*** *** *** *** ** ***
I am writing in response to your letter dated June ***, 2017, regarding the above-referenced complaint filed with
your agency. Snap takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon receipt of this complaint, Representative contacted *** *** in order to resolve *** ***’s concerns. We were able to come to an amicable resolution and we have agreed to credit *** *** back the requested amount of $1396.68. A check will be sent to the merchant within 7-business days. At this time we feel that we were able to resolve *** ***’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at *** ext*** Sincerely, Kathy B*** Sales Support Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is 100% satisfactory to me and the matter has been completely resolvedIt was a pleasure working with Kathy B*** in resolving this issueShe was fast, thorough, and more than fair with the resolutionShe is an asset to her companySincerely, *** ***
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** *** *** ***
*** ** *** *** *** * ***
*** ***
*** *** *** *** ** * *** Dear *** ***: I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On October ***, 2012, we have record of *** *** executing a merchant agreement with Encore and acknowledging the terms of the agreementWe provided him a day trial period to look over all the terms of the contract before the year term set in and these concerns were never communicated to us until recentlyWhen *** *** signed the contact on October ***, 2012, our representative was required to provide him a copy of the contract and terms and conditions for him to review We apologize that the copy that we sent *** *** was originally faxed to us and then refaxed to him, so the copy was not as legible as the one *** *** would have received when he signed the contract Once we receive a signed cancellation letter from *** *** we will terminate his account with us as we agreed We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
After filing my complaint ID ***, a manager at EVO Payments, Jason H***, did call me directly and we have resolved the issue Therefore the matter has been resolved
Sincerely,
*** *** * * ***
*** *** ***
*** *** * ***
*** ** ***
*** *** *** ** * *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay has received a call from *** *** and we were able to find an amicable resolution. We have issued *** *** a credit in the amount of $and have terminated his processing account with PowerPay At this time we feel that PowerPay has done everything in our power to resolve this matter to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Please see below response to complaint.SincerelyEileen M***VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $was issued to the merchants bank account on October *This was a billing error and was corrected and credited
once it was brought to our attention The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint SincerelyJulie O'C***
This is in response to complaint from : LAY OF THE LAND (MID ***) located at *** * * *** ** * *** * ** *** dated March ***, We validated the merchant had communication issues on his terminal that generated duplicate salesAfter partnering with the vendor of the
terminal we were able to certify that the terminal being used by the merchant has reported issues when communicating via dialWe will suggest to the merchant to upgrade the connection of their terminal from dial to IP to avoid future duplicate transactions and we will issue a $courtesy credit to merchant for the inconvenience Ruben M*** Relationship Management SupervisorEPSG Platinum Services Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We are not asking for FEES to be paid to usWe had a bank account go negative, we asked them to change it 1/*/as you saw on our initial paperwork so we would no longer have funds deposit into a negative accountOn the day it was supposed to switch, (1/*/2016), it did not, and we lost hundreds of dollars AFTER it should have changedWe are asking for the money we lost after that date, not before that dateAdditionally, their response is FLASE, we sent bank screenshots showing that deposits did not start until Jan ***days past their to day timeframe from the paperwork we filed on 1/*/to change the bank account, per their policyThey keep responding to us without aknowlegeing the first paperwork we filed on 1/*, that they ADMITTED was the wrong paperwork, on 1/*They promised me on 1/* that we would be made whole and now they are acting like they did notig wrongThis is insane!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We received the merchant cancellation on 05/**/Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchantThe merchant was not billed for June processing however billed in June for May processingThe account is
closed with no fees for the processing month of June Tricia B***VP OperationsEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*
*
*
*** *** ***
*** ***
*** *** *** ** * *** I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride
in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay made several attempts to contact *** *** and we were unable to reach her at the phone numbers provided to usBecause her bank rejected these funds, we have waived the Sept charges totaling $not the amount that she listed of $57.00. We feel that at this time, PowerPay has done everything in its power to resolve this to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** ***
*** * *** ***
*** *** *** *** ** * *** I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your
agency. Evo Platinum Services Group (EPSG) takes pride in providing excellent customer service and we always work to resolve the concerns of our customers Upon receipt of this complaint, an EVO representative contacted *** *** and was able to verify their concerns and find a resolution. We were able to verify that EVO had already issued a credit for two of the transactions totaling $but was not paid for an *** *** transaction because of a system migration with EVO’s systems. We are issuing them a credit in the amount of $961.93. At this time we feel as though we have resolved this issue to the best of our ability If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
In response to complaint, we have tried to contact *** *** on 01/**/2016, 01/**/2016, and 01/**/for MID *** Lutheran Memorial Learning Center in regards to account closure and a refund request
The closure request was sent to the sales
representative and not to EVO Payments International directly. Our office did eventually receive the closure requestHowever, EVO is honoring the closure request that was initially sent in August Due to this account being open and processing in August all monthly fees billed at month end for August are valid and will not be refunded
Credit was issued for September fees ($21.95), October fees ($21.95), and December fees ($227.05) totaling ($270.95). On December **, ($22.95) was credited for November fees
Lutheran Memorial Learning Center is being refunded total fees in the amount of $and the account has been closedWe regret the inconvenience this caused and apologize for delay in processing the closureWe trust this resolves the complaint.
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** ***
*** *** ***
*** ***
*** *** *** *** *** ** * *** I am writing in response to your letter dated February ***, 2017, regarding the above-referenced complaint filed with your agency. *** *** *** *** (***) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers This merchant requested a confirmation of closure of the account and we mailed this to the address on filed on January *** 2017. After we confirmed that the merchant had not received the letter sent, we electronically sent a copy to them for the owner’s records on Feb ***, 2017. At this time we feel as though we have resolved this issue to the best of our ability If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager Tell us why here
In response to the complaint, we spoke with the merchant and advised that a refund was being issued for $representing the equipment chargeThis should be in their bank account on file within business days.The early closure fee of $and $representing reimbursement from prior processor
will not be refunded and were properly disclosedCopies of the merchant contract, reimbursement certificate and terminal placement agreement were previously sent to the merchant.We do regret losing them as a customer.SincerelyEileen M***VP Client ServicesEVO Payments International
*** *** ***
*
*
*
*** *** * ***
*** ***
*** *** *** *** *** *** ** * ***
I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency. Momentum Payment Systems (“Momentum”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Manager with Momentum contacted *** *** and we were able to find an amicable resolution. *** *** and Momentum was able to come to an agreement to credit back months of monthly charges and also the cancellation fee that was charged to *** ***. The total amount of funds being credited to *** *** is being sent in the form of a check in the amount of $505.70. At this time, we feel that Momentum has been able to come to a satisfactory resolution with *** *** We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # *** Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI am exceptionally pleased with the response from EVO Payments.
Sincerely,
*** ***
This is in response to the above complaintThe merchants bank account on file was updated on 1/**/and all funds began being deposited on that dateAlthough there was a delay in updating bank account information, the merchant continued to receive all applicable deposits to their old bank
account and continued to write checks against that accountBecause all funds were properly deposited, any fees issued by their bank had were not the result of EVO not depositing funds
We there will not be reimbursing the merchant for any feesWe do regret the inconvenience
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** ***
*** *** ***
*** ***
*** *** *** *** ** ***
I am writing in response to your letter dated June ***, 2017, regarding the above-referenced complaint filed with
your agency. Snap takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon receipt of this complaint, Representative contacted *** *** in order to resolve *** ***’s concerns. We were able to come to an amicable resolution and we have agreed to credit *** *** back the requested amount of $1396.68. A check will be sent to the merchant within 7-business days. At this time we feel that we were able to resolve *** ***’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at *** ext*** Sincerely, Kathy B*** Sales Support Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is 100% satisfactory to me and the matter has been completely resolvedIt was a pleasure working with Kathy B*** in resolving this issueShe was fast, thorough, and more than fair with the resolutionShe is an asset to her companySincerely, *** ***
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** *** *** ***
*** ** *** *** *** * ***
*** ***
*** *** *** *** ** * *** Dear *** ***: I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On October ***, 2012, we have record of *** *** executing a merchant agreement with Encore and acknowledging the terms of the agreementWe provided him a day trial period to look over all the terms of the contract before the year term set in and these concerns were never communicated to us until recentlyWhen *** *** signed the contact on October ***, 2012, our representative was required to provide him a copy of the contract and terms and conditions for him to review We apologize that the copy that we sent *** *** was originally faxed to us and then refaxed to him, so the copy was not as legible as the one *** *** would have received when he signed the contract Once we receive a signed cancellation letter from *** *** we will terminate his account with us as we agreed We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
After filing my complaint ID ***, a manager at EVO Payments, Jason H***, did call me directly and we have resolved the issue Therefore the matter has been resolved
Sincerely,
*** *** * * ***
*** *** ***
*** *** * ***
*** ** ***
*** *** *** ** * *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay has received a call from *** *** and we were able to find an amicable resolution. We have issued *** *** a credit in the amount of $and have terminated his processing account with PowerPay At this time we feel that PowerPay has done everything in our power to resolve this matter to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Please see below response to complaint.SincerelyEileen M***VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $was issued to the merchants bank account on October *This was a billing error and was corrected and credited
once it was brought to our attention The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint SincerelyJulie O'C***
This is in response to complaint from : LAY OF THE LAND (MID ***) located at *** * * *** ** * *** * ** *** dated March ***, We validated the merchant had communication issues on his terminal that generated duplicate salesAfter partnering with the vendor of the
terminal we were able to certify that the terminal being used by the merchant has reported issues when communicating via dialWe will suggest to the merchant to upgrade the connection of their terminal from dial to IP to avoid future duplicate transactions and we will issue a $courtesy credit to merchant for the inconvenience Ruben M*** Relationship Management SupervisorEPSG Platinum Services Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We are not asking for FEES to be paid to usWe had a bank account go negative, we asked them to change it 1/*/as you saw on our initial paperwork so we would no longer have funds deposit into a negative accountOn the day it was supposed to switch, (1/*/2016), it did not, and we lost hundreds of dollars AFTER it should have changedWe are asking for the money we lost after that date, not before that dateAdditionally, their response is FLASE, we sent bank screenshots showing that deposits did not start until Jan ***days past their to day timeframe from the paperwork we filed on 1/*/to change the bank account, per their policyThey keep responding to us without aknowlegeing the first paperwork we filed on 1/*, that they ADMITTED was the wrong paperwork, on 1/*They promised me on 1/* that we would be made whole and now they are acting like they did notig wrongThis is insane!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We received the merchant cancellation on 05/**/Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchantThe merchant was not billed for June processing however billed in June for May processingThe account is
closed with no fees for the processing month of June Tricia B***VP OperationsEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*
*
*
*** *** ***
*** ***
*** *** *** ** * *** I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride
in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay made several attempts to contact *** *** and we were unable to reach her at the phone numbers provided to usBecause her bank rejected these funds, we have waived the Sept charges totaling $not the amount that she listed of $57.00. We feel that at this time, PowerPay has done everything in its power to resolve this to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager