Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This is regarding Revdex.com complaint on Allied Academies (Online) and Allied Academies (Android) accountsThe merchant signed a contract with EVO on February *** for the abovementioned accounts.On February ***, the merchant was provided the account creation information for authorize.net for the
online account and he subsequently processed $transactions in the month of March. We issued a credit for $to cover the monthly minimum charges incurred for February on his March statement. The merchant was never set up with the Android account. On July *** the merchant emailed his notice to close the accounts and on July *** the merchant was charged a $early closure fee per account in accordance with the Terms and Conditions of the signed Agreement. In view of the above and after considering the complaint, we will issue a credit within the next business days for $to reimburse the early closure fee on the Android account as he did no processing on this account. However, as the merchant processed with EVO on the authorize.net account we will not refund the early termination feeWe called the merchant on Sept * to advise him of the above. Sincerely*** ***VP Client ServicesEVO Payments International
*** *** ***
*
*
*
*** *** * ***
*** ** ***
*** *** *** ** * *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to
resolve any concerns of our customers Upon receipt of this complaint, PowerPay has made several attempts to contact *** *** in order to resolve his concerns. Until we are able to speak with *** *** about his account…we will be unable to resolve his concerns. At this time we feel that PowerPay has done everything in our power to resolve this matter If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** ** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the matter has been resolvedI wish I had filed months ago, maybe myself and my customers would have gotten our money back soonerI see they made it out to be my fault, upon going over their reviews (most of which are BAD) I am not the only client that had problems with double charges, many had the same happenTerrible company, I wish all those who are still with them much luck! May you never have a problem, because it will take it forever to get resolved
Sincerely,
*** ***
Please see response below to complaint.SincerelyEileen M***VP Client ServicesEVO Payments InternationalThis is in response to complaint from : LAY OF THE LAND (MID ***) located *** *** ** *** *** ***. We were able to obtain a copy of the original request for closure and
the processing agreementUpon review it was determined that the merchant did not intend to process past March and that the merchant was under contract until February We will issue a courtesy credit of $via ACH for monthly fees from date the original request was received up until the date the account closure was processed The early termination fee was determined valid and will not be creditedThe customer was reached, contract was reviewed and advised of the creditThe merchant will be contacting the Independent Sales Officer for them to pay her the Early Termination Fee she feels they failed to verbally disclose Ruben M***Relationship Management Supervisor
In response to complaint, EVO Payments International does not feel that we should be receiving complaints pertaining to EVO Payments International Corp- Canada ("***") as this is separate and distinct from EVOWe have attached a prior request to have them directed to ***.However, in
an attempt to address the complaint, we have forwarded this to *** so that they can work with the merchant to resolve the issue.Sincerely*** ***
** *** ***
*** *** *** ***
*** *** ***
*** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** *** ***
*** ** ***
*** *** *
***
*** ***
*** *** *** *** *** *** ** * ***
*** *** *** I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency. Zenith Merchant Services takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, a Customer Support Representative contacted *** *** and we were able to come to an amicable resolution. This merchant will be credit back a total of $for two of the Termination fees charged to him At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at *** *** *** Sincerely, Kathy B***Sales Support Manager
This is in response to *** *** *** ***. (*** Revdex.com complaint notification. The account was opened 4/*/then on 04/**/the merchant requested the account to be canceled.We have issued a credit of $for the early closure fee billed to
satisfy the customer complaint since the that *** *** *** ***requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely*** ***
** *** ***
*** *** ***
*** ** *** ***
Although we dispute the allegations outlined in the merchants response, in an effort the resolve this complaint, we are closing the account and will not assess the additional fees
We hope this resolves the issue
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** * ***
*** * ***
*** *** ** *** *** *** ** *** I am writing in response to your review dated August ***, 2017, regarding the
above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore contacted *** *** and we were able to discuss their concerns and come to an amicable resolutionWe agreed to credit *** *** back the July End of month fees totaling $She has confirmed that she has received the funds and we are now working on closing down the account. Encore has agreed to waive the termination fee of $595.00. We feel that at this time Encore has been able to resolve everything to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
This is in response to Bargain Beds attached complaintAfter account review it was determined their processing account was submitted to *** party collections for non- receipt of payment totaling $
As of 02/**/EVO International Payments has been notified by 3rd party collections
that BARGAIN BEDS has paid in full owed balance of $
As merchant has requested all negative information is being removed from their credit report within days by the 3rd party collections agency
The merchant has been notified of resolution
Sincerely
Eileen M***
VP Client Services
EVO Payments International
This is in response to complaint referenced above
We have informed *** *** his account has been closed as of 01/**/2016. The November fees for $are valid billed fees. The fees of $billed for the month of December were to be credited back to
his account, however* *** informed us that his bank reversed the ACH debit of $and the funds are back in his account
Per our conversation with *** he is satisfied with this resolution
We trust this resolves this issue
Sincerely
Eileen M***
** *** ***
*** *** ***
We have refunded the account in full $as the March fees were rejected back to usWe apologize for the inconvenienceThe account was opened and approved for an online websiteIf the merchant feels this was a case of identity theft we do recommend contacting our loss prevention
department to file a “Identity theft” AffidavitLoss Prevention may be contacted at ###-###-####Please know the account is closed with no further billingTricia B*** Vice President Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*
*
*
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
*
*** *** * ***
*** ***
*** *** *** *** ** * *** Dear *** ***: I am writing in response
to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On October ***, 2012, we have record of *** *** executing a merchant agreement with Encore and acknowledging the terms of the agreement Upon receipt of this complaint, a Manager from Encore contacted *** *** and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October ***, After discussing ** ***’s concerns, we were able to come to an amicable agreement. Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $450.00. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** * ***
*** ** ***
*** *** ** *** *** ** *** I am writing in response to your review dated
June *** 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, both a Supervisor and Manager from Encore made multiple attempts to contact MrE*** and were unable to get hold of him to discuss his concerns. We did verify that the funds that were transferred from one account to take care of any deficient funds on the merchant’s old account have been credited back to the merchant. A total of $has been ACH’ed to the merchant as of June ***, 2017. Since we have been unable to discuss any kind of resolution with the merchant, we feel that at this time we have done everything we can to resolve this to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a single call or e-mail from this company.
*** ***
The complaint was forwarded to EVO Payments International Corp- Canada ("***") and has been resolved.A refund for a portion of the disputed was issued in the amount of $2268.00. After further review and discussion between the Canada office and the merchant, the remaining disputed amount will be refunded to the merchant as well.We believe this resolves the complaint. Sincerely*** ***
** *** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution worked out okay and the matter has been resolvedI would say more but I don't feel like creating liability for myself against a company that surely has a lot of money and lawyers
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedWe have received the cancellation notice as well as the refund requestedThank you for your help
in this matter
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This is regarding Revdex.com complaint on Allied Academies (Online) and Allied Academies (Android) accountsThe merchant signed a contract with EVO on February *** for the abovementioned accounts.On February ***, the merchant was provided the account creation information for authorize.net for the
online account and he subsequently processed $transactions in the month of March. We issued a credit for $to cover the monthly minimum charges incurred for February on his March statement. The merchant was never set up with the Android account. On July *** the merchant emailed his notice to close the accounts and on July *** the merchant was charged a $early closure fee per account in accordance with the Terms and Conditions of the signed Agreement. In view of the above and after considering the complaint, we will issue a credit within the next business days for $to reimburse the early closure fee on the Android account as he did no processing on this account. However, as the merchant processed with EVO on the authorize.net account we will not refund the early termination feeWe called the merchant on Sept * to advise him of the above. Sincerely*** ***VP Client ServicesEVO Payments International
*** *** ***
*
*
*
*** *** * ***
*** ** ***
*** *** *** ** * *** I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to
resolve any concerns of our customers Upon receipt of this complaint, PowerPay has made several attempts to contact *** *** in order to resolve his concerns. Until we are able to speak with *** *** about his account…we will be unable to resolve his concerns. At this time we feel that PowerPay has done everything in our power to resolve this matter If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** ** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the matter has been resolvedI wish I had filed months ago, maybe myself and my customers would have gotten our money back soonerI see they made it out to be my fault, upon going over their reviews (most of which are BAD) I am not the only client that had problems with double charges, many had the same happenTerrible company, I wish all those who are still with them much luck! May you never have a problem, because it will take it forever to get resolved
Sincerely,
*** ***
Please see response below to complaint.SincerelyEileen M***VP Client ServicesEVO Payments InternationalThis is in response to complaint from : LAY OF THE LAND (MID ***) located *** *** ** *** *** ***. We were able to obtain a copy of the original request for closure and
the processing agreementUpon review it was determined that the merchant did not intend to process past March and that the merchant was under contract until February We will issue a courtesy credit of $via ACH for monthly fees from date the original request was received up until the date the account closure was processed The early termination fee was determined valid and will not be creditedThe customer was reached, contract was reviewed and advised of the creditThe merchant will be contacting the Independent Sales Officer for them to pay her the Early Termination Fee she feels they failed to verbally disclose Ruben M***Relationship Management Supervisor
In response to complaint, EVO Payments International does not feel that we should be receiving complaints pertaining to EVO Payments International Corp- Canada ("***") as this is separate and distinct from EVOWe have attached a prior request to have them directed to ***.However, in
an attempt to address the complaint, we have forwarded this to *** so that they can work with the merchant to resolve the issue.Sincerely*** ***
** *** ***
*** *** *** ***
*** *** ***
*** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** *** ***
*** ** ***
*** *** *
***
*** ***
*** *** *** *** *** *** ** * ***
*** *** *** I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency. Zenith Merchant Services takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon receipt of this complaint, a Customer Support Representative contacted *** *** and we were able to come to an amicable resolution. This merchant will be credit back a total of $for two of the Termination fees charged to him At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at *** *** *** Sincerely, Kathy B***Sales Support Manager
This is in response to *** *** *** ***. (*** Revdex.com complaint notification. The account was opened 4/*/then on 04/**/the merchant requested the account to be canceled.We have issued a credit of $for the early closure fee billed to
satisfy the customer complaint since the that *** *** *** ***requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely*** ***
** *** ***
*** *** ***
*** ** *** ***
Although we dispute the allegations outlined in the merchants response, in an effort the resolve this complaint, we are closing the account and will not assess the additional fees
We hope this resolves the issue
Sincerely
Eileen M***
VP Client Services
EVO Payments International
*** *** * ***
*** * ***
*** *** ** *** *** *** ** *** I am writing in response to your review dated August ***, 2017, regarding the
above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore contacted *** *** and we were able to discuss their concerns and come to an amicable resolutionWe agreed to credit *** *** back the July End of month fees totaling $She has confirmed that she has received the funds and we are now working on closing down the account. Encore has agreed to waive the termination fee of $595.00. We feel that at this time Encore has been able to resolve everything to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
This is in response to Bargain Beds attached complaintAfter account review it was determined their processing account was submitted to *** party collections for non- receipt of payment totaling $
As of 02/**/EVO International Payments has been notified by 3rd party collections
that BARGAIN BEDS has paid in full owed balance of $
As merchant has requested all negative information is being removed from their credit report within days by the 3rd party collections agency
The merchant has been notified of resolution
Sincerely
Eileen M***
VP Client Services
EVO Payments International
This is in response to complaint referenced above
We have informed *** *** his account has been closed as of 01/**/2016. The November fees for $are valid billed fees. The fees of $billed for the month of December were to be credited back to
his account, however* *** informed us that his bank reversed the ACH debit of $and the funds are back in his account
Per our conversation with *** he is satisfied with this resolution
We trust this resolves this issue
Sincerely
Eileen M***
** *** ***
*** *** ***
We have refunded the account in full $as the March fees were rejected back to usWe apologize for the inconvenienceThe account was opened and approved for an online websiteIf the merchant feels this was a case of identity theft we do recommend contacting our loss prevention
department to file a “Identity theft” AffidavitLoss Prevention may be contacted at ###-###-####Please know the account is closed with no further billingTricia B*** Vice President Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*
*
*
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
*
*** *** * ***
*** ***
*** *** *** *** ** * *** Dear *** ***: I am writing in response
to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On October ***, 2012, we have record of *** *** executing a merchant agreement with Encore and acknowledging the terms of the agreement Upon receipt of this complaint, a Manager from Encore contacted *** *** and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October ***, After discussing ** ***’s concerns, we were able to come to an amicable agreement. Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $450.00. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
*** *** ***
*** *** * ***
*** ** ***
*** *** ** *** *** ** *** I am writing in response to your review dated
June *** 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, both a Supervisor and Manager from Encore made multiple attempts to contact MrE*** and were unable to get hold of him to discuss his concerns. We did verify that the funds that were transferred from one account to take care of any deficient funds on the merchant’s old account have been credited back to the merchant. A total of $has been ACH’ed to the merchant as of June ***, 2017. Since we have been unable to discuss any kind of resolution with the merchant, we feel that at this time we have done everything we can to resolve this to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B*** Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a single call or e-mail from this company.
*** ***
The complaint was forwarded to EVO Payments International Corp- Canada ("***") and has been resolved.A refund for a portion of the disputed was issued in the amount of $2268.00. After further review and discussion between the Canada office and the merchant, the remaining disputed amount will be refunded to the merchant as well.We believe this resolves the complaint. Sincerely*** ***
** *** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution worked out okay and the matter has been resolvedI would say more but I don't feel like creating liability for myself against a company that surely has a lot of money and lawyers
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedWe have received the cancellation notice as well as the refund requestedThank you for your help
in this matter
Sincerely,
*** ***