To whom it may concern: This is in regards to complaint [redacted] for [redacted] ***I apologize for the inconvenience of the delay in processing the refund for the dog coatThe credit was processed on 4/back to the original method of payment which was a [redacted] CardThe amount credited back was $Again, I apologize for the delay in having this processedPlease let me know if you have any further questions Carrie M Dog.com ###-###-####
I apologize for any inconveniences [redacted] was causedI reviewed her order and the chargesI see where the glitch was and apologize for thatI have credited [redacted] 's original method of payment $She should see that within 3-business daysI have also left *** [redacted] a message with this informationPlease let me know if there is anything further I can assist with
To whom it may concern: This is in regards to [redacted] ’s complaint # [redacted] I apologize for any inconveniences [redacted] was caused with her orderI did review and see her credit was processed on 9/I do see there was delay in completing this credit and I apologize for thatThe customer was refunded in the amount of $ back to her [redacted] accountIf you have any other questions, please let me know Regards, Carrie M [redacted] Horse.com Supervisor [redacted]
This is in regards to complaint [redacted] for [redacted] I apologize [redacted] is experiencing issues trying to use her petsupplies.com gift cardI have left [redacted] voicemails regarding the matter and have not heard back from her I would need the pin number on the card to verify if the gift card was originally activated at time of purchaseIf [redacted] can provide that number to me, I can attempt to further assist her with this matterShe can contact me at the number belowPlease let me know if you have any further questions Regards, Carrie M Petsupplies.com ###-###-#### x***
To whom it may concern: This is in regards to complaint # [redacted] for [redacted] I apologize the customer experienced a delay in their orderI have refunded the customer back half of the shipping costs, $The original method of payment will be refunded the amount and the customer should see this within 2-business days If you have any questions, please let me know Regards, Carrie M [redacted] Statelinetack.com ###-###-####
To whom it may concern: This is in regards to complaint [redacted] for [redacted] I apologize for the issues [redacted] had with the bully sticks he receivedThis item is a natural product and vary in sizing; however I did review his pictures and understand these are much smaller than expectedI am having our merchandising team reach out to our supplier to address the issueI did leave [redacted] a message to call me directly so we can discuss his issue and resolutionI have processed the credit for [redacted] in full for the orderHe should see a credit back to [redacted] within 2-business days in the amount of $I again apologize for any inconveniences we caused [redacted] Please let me know if you have any questions Carrie M Dog.com Supervisor ###-###-####
Upon reviewing Mr [redacted] account, his order was placed on 12/at 10:23amDue to the order being placed prior to 2pm, it shipped out the same dayThe label was scanned and in possession of ***(This scan is the initial electronic record indicating [redacted] has possession of the shipment.) Due to the latency of [redacted] delievery this order was not delivered in the time Mr [redacted] paid for I will refund him his shipping charges of $Please allow 3/business days for the transaction to showWe apologize for any inconvenience this may have caused Michelle P***StatelinetackDirector Of Customer Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern: This is in regards to complaint # [redacted] from [redacted] ***I want to apologize for any inconvenience we caused [redacted] ***After reviewing the account, I see we credited the customer’s original method of payment for her entire shipping amount of $on 3/3/I also left a message for [redacted] to contact me back directly in regards to this matterI am currently working with web developers to correct the issue on our websiteI again apologize for any inconvenience we may have caused [redacted] ***Please let me know if you have any questions Regards, Carrie M [redacted] Statelinetack.com ###-###-####
Thank you for contacting us! I apologize [redacted] 's item was not available at the time of purchaseThe item ships direct from our vendor and sometimes the inventory is falseI greatly apologize for the issue [redacted] had with this orderWe issued a $e certificate for the inconvenience of not having the saddle available and not being able to offer another saddle at the same cost.Please let me know if you have any concerns
To whom it may concern: This is in regards to complaint # [redacted] for [redacted] ***I apologize for any inconvenience we may have caused [redacted] ***After reviewing the order, I see the customer has been sent a replacement pair of boots under new order number is [redacted] This order has shipped on 7/with a [redacted] tracking number of [redacted] I reviewed the tracking at www.***.com and the replacement pair of boots are showing the should be delivered to the customer on Tuesday 7/by end of business dayPlease let me know if you have any further questions or concerns Carrie M Horse.com [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not entirely rejecting this response, however, I am writing back so this in in a public forum We tried again to put the boots on and the strap did indeed tear I do not trust this company to be honest in their "inspection" of the boots I have documented the defect by date stamped pictures, as well as disputed this charge with my credit card company I find it absolutely absurd that this type of behavior would be present for a pair of boots I will not accept anything less than a FULL and COMPLETE refund for this defective boot Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I checked with [redacted] and this package was never scanned by any [redacted] facility. The business printed a [redacted] label but according to ***, the item never departed the business location until 12/24/2017. I also had sent three emails to the business, trying to address this issue, one of those emails being on or about December 19, 2017 and as of this date, I still have not received a response from any one of the three (3) emails sent to customer service Regards, [redacted] ***
This is in regards to complaint # [redacted] The credit was processed on 2/ [redacted] should see the credit 2-business days after that day depending on his financial institutionI have attached a copy of the order showing return date & amount.Thank youCarrie M
To whom it may concern: This is in regards to complaint # [redacted] for [redacted] I apologize for any issues [redacted] experienced with returning the bootsI have noted the account to waive the restocking fee as a one time courtesyOnce the return is processed, the customer will see a credit back to his original method of payment for $Please let me know if you have any questions.Thank you,Carrie MStatelinetack.com
[redacted] Complaint: [redacted] I am rejecting this response because: they sold one for $327.14 on [redacted] after they told me they wouldn't sell me one for what they had it for on there web site. Please see attached photos. Regards, [redacted]
To Whom it may concern:
This is in regards to complaint # *** for *** ***I want to apologize for any inconvenience *** *** was causedPer
tracking I see she refused the shipmentI have processed her credit back to
the original method of paymentShe should see
the amount of $back to
the original method of payment in a few daysI apologize we were not able to
get the order cancelled originallyIf you have any further questions, please
let me know
Thank you,
Carrie M
Statelinetack.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. According to the business they will honor the original shipping priceBut the item will not be available until the beginning of October at this time I will call and they will process a new orderIf I have any problems or if they do not honor the promise I will contact he Revdex.com as they called me on my phone at around 12pm on 7-23-and have a voice mail to back this up
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern: This is in regards to complaint # *** for *** ***After reviewing *** ***’s account, I see she wanted to return the *** boots because they did not fitOur return policy states all items must be returned in new, original conditionWhen
***.com received the boots back, they were in used conditionAfter working with ***, they were able to accept these back directlyWe have sent the items to *** and processed the credit to the customer in the amount of $on 10/The credit was applied back to the original method of payment and *** *** should see this credit 2-business days from 10/Please let me know if you have any questions Carrie M ***.com
To whom it may concern: This is in regards to complaint [redacted] for [redacted] ***I apologize for the inconvenience of the delay in processing the refund for the dog coatThe credit was processed on 4/back to the original method of payment which was a [redacted] CardThe amount credited back was $Again, I apologize for the delay in having this processedPlease let me know if you have any further questions Carrie M Dog.com ###-###-####
I apologize for any inconveniences [redacted] was causedI reviewed her order and the chargesI see where the glitch was and apologize for thatI have credited [redacted] 's original method of payment $She should see that within 3-business daysI have also left *** [redacted] a message with this informationPlease let me know if there is anything further I can assist with
To whom it may concern: This is in regards to [redacted] ’s complaint # [redacted] I apologize for any inconveniences [redacted] was caused with her orderI did review and see her credit was processed on 9/I do see there was delay in completing this credit and I apologize for thatThe customer was refunded in the amount of $ back to her [redacted] accountIf you have any other questions, please let me know Regards, Carrie M [redacted] Horse.com Supervisor [redacted]
This is in regards to complaint [redacted] for [redacted] I apologize [redacted] is experiencing issues trying to use her petsupplies.com gift cardI have left [redacted] voicemails regarding the matter and have not heard back from her I would need the pin number on the card to verify if the gift card was originally activated at time of purchaseIf [redacted] can provide that number to me, I can attempt to further assist her with this matterShe can contact me at the number belowPlease let me know if you have any further questions Regards, Carrie M Petsupplies.com ###-###-#### x***
To whom it may concern: This is in regards to complaint # [redacted] for [redacted] I apologize the customer experienced a delay in their orderI have refunded the customer back half of the shipping costs, $The original method of payment will be refunded the amount and the customer should see this within 2-business days If you have any questions, please let me know Regards, Carrie M [redacted] Statelinetack.com ###-###-####
To whom it may concern: This is in regards to complaint [redacted] for [redacted] I apologize for the issues [redacted] had with the bully sticks he receivedThis item is a natural product and vary in sizing; however I did review his pictures and understand these are much smaller than expectedI am having our merchandising team reach out to our supplier to address the issueI did leave [redacted] a message to call me directly so we can discuss his issue and resolutionI have processed the credit for [redacted] in full for the orderHe should see a credit back to [redacted] within 2-business days in the amount of $I again apologize for any inconveniences we caused [redacted] Please let me know if you have any questions Carrie M Dog.com Supervisor ###-###-####
Upon reviewing Mr [redacted] account, his order was placed on 12/at 10:23amDue to the order being placed prior to 2pm, it shipped out the same dayThe label was scanned and in possession of ***(This scan is the initial electronic record indicating [redacted] has possession of the shipment.) Due to the latency of [redacted] delievery this order was not delivered in the time Mr [redacted] paid for I will refund him his shipping charges of $Please allow 3/business days for the transaction to showWe apologize for any inconvenience this may have caused Michelle P***StatelinetackDirector Of Customer Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern: This is in regards to complaint # [redacted] from [redacted] ***I want to apologize for any inconvenience we caused [redacted] ***After reviewing the account, I see we credited the customer’s original method of payment for her entire shipping amount of $on 3/3/I also left a message for [redacted] to contact me back directly in regards to this matterI am currently working with web developers to correct the issue on our websiteI again apologize for any inconvenience we may have caused [redacted] ***Please let me know if you have any questions Regards, Carrie M [redacted] Statelinetack.com ###-###-####
Thank you for contacting us! I apologize [redacted] 's item was not available at the time of purchaseThe item ships direct from our vendor and sometimes the inventory is falseI greatly apologize for the issue [redacted] had with this orderWe issued a $e certificate for the inconvenience of not having the saddle available and not being able to offer another saddle at the same cost.Please let me know if you have any concerns
To whom it may concern: This is in regards to complaint # [redacted] for [redacted] ***I apologize for any inconvenience we may have caused [redacted] ***After reviewing the order, I see the customer has been sent a replacement pair of boots under new order number is [redacted] This order has shipped on 7/with a [redacted] tracking number of [redacted] I reviewed the tracking at www.***.com and the replacement pair of boots are showing the should be delivered to the customer on Tuesday 7/by end of business dayPlease let me know if you have any further questions or concerns Carrie M Horse.com [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not entirely rejecting this response, however, I am writing back so this in in a public forum We tried again to put the boots on and the strap did indeed tear I do not trust this company to be honest in their "inspection" of the boots I have documented the defect by date stamped pictures, as well as disputed this charge with my credit card company I find it absolutely absurd that this type of behavior would be present for a pair of boots I will not accept anything less than a FULL and COMPLETE refund for this defective boot Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I checked with [redacted] and this package was never scanned by any [redacted] facility. The business printed a [redacted] label but according to ***, the item never departed the business location until 12/24/2017. I also had sent three emails to the business, trying to address this issue, one of those emails being on or about December 19, 2017 and as of this date, I still have not received a response from any one of the three (3) emails sent to customer service Regards, [redacted] ***
This is in regards to complaint # [redacted] The credit was processed on 2/ [redacted] should see the credit 2-business days after that day depending on his financial institutionI have attached a copy of the order showing return date & amount.Thank youCarrie M
To whom it may concern: This is in regards to complaint # [redacted] for [redacted] I apologize for any issues [redacted] experienced with returning the bootsI have noted the account to waive the restocking fee as a one time courtesyOnce the return is processed, the customer will see a credit back to his original method of payment for $Please let me know if you have any questions.Thank you,Carrie MStatelinetack.com
[redacted] Complaint: [redacted] I am rejecting this response because: they sold one for $327.14 on [redacted] after they told me they wouldn't sell me one for what they had it for on there web site. Please see attached photos. Regards, [redacted]
To Whom it may concern:
This is in regards to complaint # *** for *** ***I want to apologize for any inconvenience *** *** was causedPer
tracking I see she refused the shipmentI have processed her credit back to
the original method of paymentShe should see
the amount of $back to
the original method of payment in a few daysI apologize we were not able to
get the order cancelled originallyIf you have any further questions, please
let me know
Thank you,
Carrie M
Statelinetack.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. According to the business they will honor the original shipping priceBut the item will not be available until the beginning of October at this time I will call and they will process a new orderIf I have any problems or if they do not honor the promise I will contact he Revdex.com as they called me on my phone at around 12pm on 7-23-and have a voice mail to back this up
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To whom it may concern: This is in regards to complaint # *** for *** ***After reviewing *** ***’s account, I see she wanted to return the *** boots because they did not fitOur return policy states all items must be returned in new, original conditionWhen
***.com received the boots back, they were in used conditionAfter working with ***, they were able to accept these back directlyWe have sent the items to *** and processed the credit to the customer in the amount of $on 10/The credit was applied back to the original method of payment and *** *** should see this credit 2-business days from 10/Please let me know if you have any questions Carrie M ***.com