Thank you for contacting us! I apologize [redacted]'s item was not available at the time of purchase. The item ships direct from our vendor and sometimes the inventory is false. I greatly apologize for the issue [redacted] had with this order. We issued a $50 e certificate for the inconvenience of...
not having the saddle available and not being able to offer another saddle at the same cost.Please let me know if you have any concerns.
To whom it may concern:This is in regards to complaint # [redacted] for [redacted]. I apologize for the inconveniences [redacted] experienced. We try to answer the emails as quickly as possible, in the order they were received. We also try to ship orders as quickly as possible,...
sometimes cancellations and changes are not possible. Our warehouse did ship the order to the address entered the customer entered while placing the order online. I apologize we were not able to change the shipping address before this left our warehouse. Normally there would not be anything possible to do other than the customer trying to obtain the package from the incorrect location; however as a courtesy I did go ahead and credit the customer back for the order in the amount of $46.93. [redacted] should see the credit back to her [redacted] account within 5-7 business days. Please let me know if there is anything else I can assist with.Thank you,Carrie M[redacted]Petfood.com
To whom it may concern: This is in regards to complaint # [redacted] for [redacted]. I apologize for any issues [redacted] experienced with returning the boots. I have noted the account to waive the restocking fee as a one time courtesy. Once the return is processed, the customer will...
see a credit back to his original method of payment for $146.21. Please let me know if you have any questions.Thank you,Carrie MStatelinetack.com
To whom it may concern: This is in regards to complaint # [redacted]. Since we never received the photos showing the incorrect item, I have sent the customer a prepaid UPS label. The customer must package the boots, print the label, place the label on the outside of the box, and take it to a UPS location to ship. Once I see it has been returned, I will reship the boots. The label has been sent to the email listed on this complaint and also on our account. Regards, Carrie M[redacted]Statelinetack.com
Thank you for contacting us! I apologize [redacted]'s item was not available at the time of purchase. The item ships direct from our vendor and sometimes the inventory is false. I greatly apologize for the issue [redacted] had with this order. We issued a $50 e certificate for the inconvenience of...
not having the saddle available and not being able to offer another saddle at the same cost.Please let me know if you have any concerns.
To whom it may concern:This is in regards to complaint # [redacted] for [redacted]. I apologize for the inconveniences [redacted] experienced. We try to answer the emails as quickly as possible, in the order they were received. We also try to ship orders as quickly as possible,...
sometimes cancellations and changes are not possible. Our warehouse did ship the order to the address entered the customer entered while placing the order online. I apologize we were not able to change the shipping address before this left our warehouse. Normally there would not be anything possible to do other than the customer trying to obtain the package from the incorrect location; however as a courtesy I did go ahead and credit the customer back for the order in the amount of $46.93. [redacted] should see the credit back to her [redacted] account within 5-7 business days. Please let me know if there is anything else I can assist with.Thank you,Carrie M[redacted]Petfood.com
To whom it may concern: This is in regards to complaint # [redacted] for [redacted]. I apologize for any issues [redacted] experienced with returning the boots. I have noted the account to waive the restocking fee as a one time courtesy. Once the return is processed, the customer will...
see a credit back to his original method of payment for $146.21. Please let me know if you have any questions.Thank you,Carrie MStatelinetack.com
To whom it may concern: This is in regards to complaint # [redacted]. Since we never received the photos showing the incorrect item, I have sent the customer a prepaid UPS label. The customer must package the boots, print the label, place the label on the outside of the box, and take it to a UPS location to ship. Once I see it has been returned, I will reship the boots. The label has been sent to the email listed on this complaint and also on our account. Regards, Carrie M[redacted]Statelinetack.com