This
is in regards to complaint # [redacted] for [redacted]. I apologize the
customer experienced a delay in their order. I have refunded the customer back
half of the shipping costs, $33.42. The original method of payment will be
refunded the...
amount and the customer should see this within 2-3 business days.
If you have any questions, please let me know.
This
is in regards to complaint [redacted] for [redacted]. I apologize [redacted]
is experiencing issues trying to use her petsupplies.com gift card. I have left
[redacted] 2 voicemails regarding the matter and have not heard back from her.
I would need the pin number on the card to...
verify if the gift card was
originally activated at time of purchase. If [redacted] can provide that number
to me, I can attempt to further assist her with this matter. She can contact me
at the number below. Please let me know if you have any further questions.
Regards,
Carrie
M
Petsupplies.com
###-###-#### x[redacted]
This is in regards to complaint #[redacted] from [redacted]. I want to apologize for any inconvenience we caused [redacted]. After reviewing the account, I see we credited the customer’s original
method of payment for her entire
shipping amount of...
$15.89 on 3/3/16. I also left a message for [redacted] to
contact me back directly in regards to this matter. I am currently working with
web developers to correct the issue on our website. I again apologize for any inconvenience
we may have caused [redacted]. Please let me know if you have any questions.
Regards,
Upon reviewing Mr [redacted] account, his order was placed on 12/15 at 10:23am. Due to the order being placed prior to 2pm, it shipped out the same day. The label was scanned and in possession of [redacted]. (This scan is the initial electronic record indicating [redacted] has possession of the...
shipment.) Due to the latency of [redacted] delievery this order was not delivered in the time Mr. [redacted] paid for. I will refund him his shipping charges of $15.59. Please allow 3/5 business days for the transaction to show. We apologize for any inconvenience this may have caused. Michelle P[redacted]StatelinetackDirector Of Customer Care
This is in regards to complaint #[redacted]. The credit was processed on 2/14. [redacted] should see the credit 2-3 business days after that day depending on his financial institution. I have attached a copy of the order showing return date & amount.Thank youCarrie M
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I checked with [redacted] and this package was never scanned by any [redacted] facility. The business printed a [redacted] label but according to [redacted], the item never departed the business location until 12/24/2017. I also had sent three emails to the business, trying to address this issue, one of those emails being on or about December 19, 2017 and as of this date, I still have not received a response from any one of the three (3) emails sent to customer service
Regards,
[redacted]
This is in regards to complaint # [redacted] for [redacted]. I want to apologize for any inconvenience [redacted] was caused. [redacted]
investigated the missing packaging originally in October. The investigation was
complete and [redacted] stated the customer...
received the package. We contacted [redacted] to verify if she did or did not receive the package on 10/28; however
we never heard back from her. We have now fully processed the credit back to
her original method of payment in the amount of $81.85 as of 1/15/16. She
should she the credit back to her account within a few business days from the
15th. Please let me know if you have any further questions.
This
is in regards to complaint # [redacted] from [redacted] I reviewed the phone
calls and order notes for [redacted] order. I want to apologize we did have
an error on our website at the time [redacted] was attempting to place the
order for a fish...
tank. The customer was shopping with a 20% off discount, we
did extend an additional 10% off, which would equal 30% off the fish tank but
that was the best price we are able to do. Please see the below excerpt from
our terms and conditions listed on our website (http://www.petsupplies.com/CS/Terms.aspx):
We strive to provide our customers with accurate pricing information,
nevertheless, sometimes pricing or typographical errors may occur. TABcom
cannot confirm the price of an item until after you order. In the event that an
item is listed at an incorrect price due to an error in pricing, we reserve the
right, at our sole discretion, to refuse or cancel any orders placed for that
item.
In the
event that an item is mispriced, we may, in our sole discretion:
If an item's correct price
is lower than our stated price, we charge the lower amount and ship you
the item.
If an item's correct price
is higher than our stated price, we will, at our discretion, either
contact you for instructions before shipping or cancel your order and
notify you of such cancellation.
Prices subject to change without
notice.
I apologize
we were not able reach a mutual resolution. The customer was not charged for
the item. If there is anything further, please contact me at the number below.
To whom it may concern:This is in regards to complain #[redacted] for [redacted]. I apologize for the miscommunication given to [redacted]. Since the item was defective, he was not charged the 10% restocking fee. We also emailed him a return shipping label to return the defective item at no cost to...
him. The credit has been processed. [redacted] should see the credit within 2-3 business days. Again, I apologize for the miscommunication. Please let me know if you have any questions. Thanks,Carrie M
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The policy she is stating is [redacted]'s is not. This is their policy at [redacted] Tack. I talked directly to [redacted] and they stated that their policy is to receive refunds and end disputes in 10 days. [redacted] did get involved and has refunded my money as of 01-02-17. [redacted] tack needs to change their policy that is listed on their website from refunds with in 10 business days to a lot longer, because it took nearly a month to get mine and they told me it could take up to 75 days to get a refund. They have false advertising and false return policies listed on their websites. They lie to consumers and state they have products in stock, when they are nothing more than a third party and have no warehouse of thier own. These need to be stated on their website. They are just a front making money and have no product of their own.
Regards,
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: they sold one for $327.14 on [redacted] after they told me they wouldn't sell me one for what they had it for on there web site. Please see attached photos.
Regards,
[redacted]
To whom it may concern: This is in regards to complaint # [redacted] for [redacted]. I apologize for any inconvenience we may have caused [redacted]. After reviewing the order, I see the customer has been sent a replacement pair of boots under new order number is [redacted]. This order has...
shipped on 7/14 with a [redacted] tracking number of [redacted]. I reviewed the tracking at www.[redacted].com and the replacement pair of boots are showing the should be delivered to the customer on Tuesday 7/19 by end of business day. Please let me know if you have any further questions or concerns. Carrie M Horse.com [redacted]
To whom it may concern: This is in regards to complaint #[redacted] for [redacted]. I apologize for any inconvenience [redacted] may have been caused. The customer placed an order that totaled $252.12. Once the order is placed, we authorize for that amount, however we do not charge until the...
items are shipped. This specific order was shipped in 3 different shipments, therefore customer should have seen 3 separate charges. The charges should have been as follows: 6/19/16 $215.39 6/20/16 $17.72 6/24/16 $19.02 I reached out to speak to the customer on 6/29/16, however I never heard back from [redacted]. I am to assume the authorization/charges equaled themselves out. If you have any questions, please contact me at the information below. Carrie M Petsupplies.com [redacted]
This
is in regards to complaint #[redacted] from [redacted] [redacted]. The order that was
placed was for [redacted], unsure who [redacted] [redacted] is; however we spoke
with our customer and a new item was sent to her at her cost. I have refunded
the original...
item and customer can donate. Credit is for $10.99; since we
shipped a replacement for free shipping. Please let me know if you have any
further questions.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I am not entirely rejecting this response, however, I am writing back so this in in a public forum.. We tried again to put the boots on and the strap did indeed tear. I do not trust this company to be honest in their "inspection" of the boots. I have documented the defect by date stamped pictures, as well as disputed this charge with my credit card company. I find it absolutely absurd that this type of behavior would be present for a 29.00 pair of boots. I will not accept anything less than a FULL and COMPLETE refund for this defective boot.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: As previously stated, I repeatedly sent emails with pictures that were acknowledged via return email as being received each time.Customer Service repeatedly made claims to the contrary, but I have all emails and acknowledgements for the many times that they were in fact successfully sent.After attempting to resolve the issue with the company through the Revdex.com, the company attempted one phone call, but was asked by me to communicate via email in an attempt to provide pictures once again, but I received no response.As a result of attempting to work with the company over 1 month in total, I took it upon myself to contact the manufacturer of the product directly.Initially declining to help without working through TABcom, I explained to the manufacturer that I had repeatedly attempted to do just that, but that TABcom was uncooperative and unsupportive.I further sent the manufacturer the pictures of the problem as I had done with TABcom, along with the order number information and internal reference numbers necessary to validate the order.I was promptly provided a Return Authorization number by the manufacturer, and I shipped them at my cost, where they were received last week according to the tracking information.The manufacturer stated that they would provide the correct product in approximately 3 weeks time.Today I received via email from TABcom a UPS return label with return instructions, however this is too little too late at this time.It was necessary to attempt to work with the manufacturer under the circumstances, and I hope that TABcom can contact the manufacturer to make the correct product provision to me a genuine concern.
Regards,
[redacted]
Thank you for contacting us! I apologize [redacted]'s item was not available at the time of purchase. The item ships direct from our vendor and sometimes the inventory is false. I greatly apologize for the issue [redacted] had with this order. We issued a $50 e certificate for the inconvenience of...
not having the saddle available and not being able to offer another saddle at the same cost.Please let me know if you have any concerns.
To
whom it may concern:
This
is in regards to complaint # [redacted] for [redacted]. I apologize the
customer experienced a delay in their order. I have refunded the customer back
half of the shipping costs, $33.42. The original method of payment will be
refunded the...
amount and the customer should see this within 2-3 business days.
If you have any questions, please let me know.
Regards,
Carrie M[redacted]
Statelinetack.com
###-###-####
This
is in regards to complaint [redacted] for [redacted]. I apologize [redacted]
is experiencing issues trying to use her petsupplies.com gift card. I have left
[redacted] 2 voicemails regarding the matter and have not heard back from her.
I would need the pin number on the card to...
verify if the gift card was
originally activated at time of purchase. If [redacted] can provide that number
to me, I can attempt to further assist her with this matter. She can contact me
at the number below. Please let me know if you have any further questions.
Regards,
Carrie
M
Petsupplies.com
###-###-#### x[redacted]
To whom it may concern:
This is in regards to complaint #[redacted] from [redacted]. I want to apologize for any inconvenience we caused [redacted]. After reviewing the account, I see we credited the customer’s original
method of payment for her entire
shipping amount of...
$15.89 on 3/3/16. I also left a message for [redacted] to
contact me back directly in regards to this matter. I am currently working with
web developers to correct the issue on our website. I again apologize for any inconvenience
we may have caused [redacted]. Please let me know if you have any questions.
Regards,
Carrie M[redacted]
Statelinetack.com
###-###-####
Upon reviewing Mr [redacted] account, his order was placed on 12/15 at 10:23am. Due to the order being placed prior to 2pm, it shipped out the same day. The label was scanned and in possession of [redacted]. (This scan is the initial electronic record indicating [redacted] has possession of the...
shipment.) Due to the latency of [redacted] delievery this order was not delivered in the time Mr. [redacted] paid for. I will refund him his shipping charges of $15.59. Please allow 3/5 business days for the transaction to show. We apologize for any inconvenience this may have caused. Michelle P[redacted]StatelinetackDirector Of Customer Care
This is in regards to complaint #[redacted]. The credit was processed on 2/14. [redacted] should see the credit 2-3 business days after that day depending on his financial institution. I have attached a copy of the order showing return date & amount.Thank youCarrie M
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I checked with [redacted] and this package was never scanned by any [redacted] facility. The business printed a [redacted] label but according to [redacted], the item never departed the business location until 12/24/2017. I also had sent three emails to the business, trying to address this issue, one of those emails being on or about December 19, 2017 and as of this date, I still have not received a response from any one of the three (3) emails sent to customer service
Regards,
[redacted]
To Whom it may concern:
This is in regards to complaint # [redacted] for [redacted]. I want to apologize for any inconvenience [redacted] was caused. [redacted]
investigated the missing packaging originally in October. The investigation was
complete and [redacted] stated the customer...
received the package. We contacted [redacted] to verify if she did or did not receive the package on 10/28; however
we never heard back from her. We have now fully processed the credit back to
her original method of payment in the amount of $81.85 as of 1/15/16. She
should she the credit back to her account within a few business days from the
15th. Please let me know if you have any further questions.
Thank you,
Carrie M
Statelinetack.com
To
whom it may concern:
This
is in regards to complaint # [redacted] from [redacted] I reviewed the phone
calls and order notes for [redacted] order. I want to apologize we did have
an error on our website at the time [redacted] was attempting to place the
order for a fish...
tank. The customer was shopping with a 20% off discount, we
did extend an additional 10% off, which would equal 30% off the fish tank but
that was the best price we are able to do. Please see the below excerpt from
our terms and conditions listed on our website (http://www.petsupplies.com/CS/Terms.aspx):
We strive to provide our customers with accurate pricing information,
nevertheless, sometimes pricing or typographical errors may occur. TABcom
cannot confirm the price of an item until after you order. In the event that an
item is listed at an incorrect price due to an error in pricing, we reserve the
right, at our sole discretion, to refuse or cancel any orders placed for that
item.
In the
event that an item is mispriced, we may, in our sole discretion:
If an item's correct price
is lower than our stated price, we charge the lower amount and ship you
the item.
If an item's correct price
is higher than our stated price, we will, at our discretion, either
contact you for instructions before shipping or cancel your order and
notify you of such cancellation.
Prices subject to change without
notice.
I apologize
we were not able reach a mutual resolution. The customer was not charged for
the item. If there is anything further, please contact me at the number below.
Regards,
Carrie
M
Petsupplies.com
[redacted]
To whom it may concern:This is in regards to complain #[redacted] for [redacted]. I apologize for the miscommunication given to [redacted]. Since the item was defective, he was not charged the 10% restocking fee. We also emailed him a return shipping label to return the defective item at no cost to...
him. The credit has been processed. [redacted] should see the credit within 2-3 business days. Again, I apologize for the miscommunication. Please let me know if you have any questions. Thanks,Carrie M
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:The policy she is stating is [redacted]'s is not. This is their policy at [redacted] Tack. I talked directly to [redacted] and they stated that their policy is to receive refunds and end disputes in 10 days. [redacted] did get involved and has refunded my money as of 01-02-17. [redacted] tack needs to change their policy that is listed on their website from refunds with in 10 business days to a lot longer, because it took nearly a month to get mine and they told me it could take up to 75 days to get a refund. They have false advertising and false return policies listed on their websites. They lie to consumers and state they have products in stock, when they are nothing more than a third party and have no warehouse of thier own. These need to be stated on their website. They are just a front making money and have no product of their own.
Regards,
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: they sold one for $327.14 on [redacted] after they told me they wouldn't sell me one for what they had it for on there web site. Please see attached photos.
Regards,
[redacted]
To whom it may concern: This is in regards to complaint # [redacted] for [redacted]. I apologize for any inconvenience we may have caused [redacted]. After reviewing the order, I see the customer has been sent a replacement pair of boots under new order number is [redacted]. This order has...
shipped on 7/14 with a [redacted] tracking number of [redacted]. I reviewed the tracking at www.[redacted].com and the replacement pair of boots are showing the should be delivered to the customer on Tuesday 7/19 by end of business day. Please let me know if you have any further questions or concerns. Carrie M Horse.com [redacted]
To whom it may concern: This is in regards to complaint #[redacted] for [redacted]. I apologize for any inconvenience [redacted] may have been caused. The customer placed an order that totaled $252.12. Once the order is placed, we authorize for that amount, however we do not charge until the...
items are shipped. This specific order was shipped in 3 different shipments, therefore customer should have seen 3 separate charges. The charges should have been as follows: 6/19/16 $215.39 6/20/16 $17.72 6/24/16 $19.02 I reached out to speak to the customer on 6/29/16, however I never heard back from [redacted]. I am to assume the authorization/charges equaled themselves out. If you have any questions, please contact me at the information below. Carrie M Petsupplies.com [redacted]
To
whom it may concern:
This
is in regards to complaint #[redacted] from [redacted] [redacted]. The order that was
placed was for [redacted], unsure who [redacted] [redacted] is; however we spoke
with our customer and a new item was sent to her at her cost. I have refunded
the original...
item and customer can donate. Credit is for $10.99; since we
shipped a replacement for free shipping. Please let me know if you have any
further questions.
Regards,
Carrie M[redacted]
Dog.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I am not entirely rejecting this response, however, I am writing back so this in in a public forum.. We tried again to put the boots on and the strap did indeed tear. I do not trust this company to be honest in their "inspection" of the boots. I have documented the defect by date stamped pictures, as well as disputed this charge with my credit card company. I find it absolutely absurd that this type of behavior would be present for a 29.00 pair of boots. I will not accept anything less than a FULL and COMPLETE refund for this defective boot.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: As previously stated, I repeatedly sent emails with pictures that were acknowledged via return email as being received each time.Customer Service repeatedly made claims to the contrary, but I have all emails and acknowledgements for the many times that they were in fact successfully sent.After attempting to resolve the issue with the company through the Revdex.com, the company attempted one phone call, but was asked by me to communicate via email in an attempt to provide pictures once again, but I received no response.As a result of attempting to work with the company over 1 month in total, I took it upon myself to contact the manufacturer of the product directly.Initially declining to help without working through TABcom, I explained to the manufacturer that I had repeatedly attempted to do just that, but that TABcom was uncooperative and unsupportive.I further sent the manufacturer the pictures of the problem as I had done with TABcom, along with the order number information and internal reference numbers necessary to validate the order.I was promptly provided a Return Authorization number by the manufacturer, and I shipped them at my cost, where they were received last week according to the tracking information.The manufacturer stated that they would provide the correct product in approximately 3 weeks time.Today I received via email from TABcom a UPS return label with return instructions, however this is too little too late at this time.It was necessary to attempt to work with the manufacturer under the circumstances, and I hope that TABcom can contact the manufacturer to make the correct product provision to me a genuine concern.
Regards,
[redacted]
Thank you for contacting us! I apologize [redacted]'s item was not available at the time of purchase. The item ships direct from our vendor and sometimes the inventory is false. I greatly apologize for the issue [redacted] had with this order. We issued a $50 e certificate for the inconvenience of...
not having the saddle available and not being able to offer another saddle at the same cost.Please let me know if you have any concerns.