To whom it may concern: This is in regards to complaint *** for *** ***I apologize for the inconvenience of the delay in processing the refund for the dog coatThe credit was processed on 4/back to the original method of payment which was a *** CardThe amount credited
back was $Again, I apologize for the delay in having this processedPlease let me know if you have any further questions Carrie M Dog.com ###-###-####
To
whom it may concern:
This
is in regards to complaint #*** from *** *** I see the customer
contacted us about an incorrect item sentWe requested pictures on 12/8/
& 12/13/15; however never received the picturesI have left the customer a
message
to call us in regards to this matterPlease let me know if you have
any questions
Regards,
Carrie M***
Statelinetack.com
I apologize for any inconveniences *** *** was causedI reviewed her order and the chargesI see where the glitch was and apologize for thatI have credited *** ***'s original method of payment $She should see that within 3-business daysI have also left ***
*** a message with this informationPlease let me know if there is anything further I can assist with
Thank you for reaching out to us! We have reviewed the account and see that we emailed Mr*** back on 12/asking him if he would like a refund or a replacementUnfortunately, we never received a response advising the next step. We have submitted a replacement order as of today for
the *** ** *** *** *** Pack size LargePlease feel free to reach out to us should you need any further information. Michelle P***Director, Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting us! I have reviewed *** *** orderWe received her mailed in script on November 30th and our pharmacy received and began processing on December 1stThe order shipped the following business day, Monday December Unfortunately *** had a delay with the shipmentPer the
tracking, ***, this shows it was delivered to the customer on December 11thI apologize *** had a delay with the packageIf you have any further questions, please feel free to contact me directly.Thank you,Carrie MKV Supply Supervisor
To whom it may concern: This is in regards to complaint *** for *** *** ***I apologize for the issues *** *** had with the bully sticks he receivedThis item is a natural product and vary in sizing; however I did review his pictures and understand these are much smaller than
expectedI am having our merchandising team reach out to our supplier to address the issueI did leave *** *** a message to call me directly so we can discuss his issue and resolutionI have processed the credit for *** *** in full for the orderHe should see a credit back to *** within 2-business days in the amount of $I again apologize for any inconveniences we caused *** ***Please let me know if you have any questions Carrie M Dog.com Supervisor ###-###-####
To
whom it may concern:
This
is in regards to Revdex.com complaint # *** for *** ***I apologize the
boots did not fit the customer’s daughterOur return policy states return
shipping costs are non-refundable unless the item is being returned as a
damage/defect/wrong
item/etcThe return policy is found online (http://www.horse.com***)
and also on the back of the invoice the customer receivesA boot not fitting
(too small or big) is not a defectUnfortunately we are unable to send a
prepaid label for the return of this itemPlease let me know if you have any
questions
Regards,
Carrie M***
Horse.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have received the promised of a refund several times by telephone and through the Revdex.comI have yet to see proof of itWill check with my CC company again toady
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
To whom it may concern: This is in regards to Complaint # *** for *** *** *** *** filed a dispute with *** for credit for the boots that he returnedWe apologized for the delay in getting the credit processed, due to the holiday returns were delayedPer our
accounting department, *** can take up to days to decide on the outcome of a disputed chargeWhen I spoke to *** *** I attempted to explain to him if he would cancel the claim with ***, I can process his refund immediately; however, he did not want to accept the explanationI informed him I can process the refund on my end but it would decline going back to *** due to the dispute*** *** requested I process the credit and send him an email proving I did process the creditAttached is proof showing we processed the credit on our end minus the shipping charges on 12/21/16, posted on 12/22/As far as the customer getting the refund, he will need to discuss with *** furtherThere is nothing more we can do Thank you,Carrie M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am thankful to have your organization to turn to when problems such as this crept up Please know that I tried at least three times to settle this dispute, but got no response until the complaint was filed with you Then, like magic, the credit was issued THANK YOU for the work you do
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***I placed my order on November 19th as the screenshot shows in the attachmentI contacted this business multiple times wondering why my package hadn't been shipped and if they received my scriptDidn't receive a response about shipment until December 8th as shown in the email attachmentThe tracking # shows that they didnt create a label until December 4thI am rejecting the response because the company is blaming *** for late shipment*** should applogize for their error for either misplacing my script, not updating their system for orders, and admit their fault instead of blaming another companyYes it was delayed by ***, but I was not able to see any information on ***.com until I was contacted on Dec 8thThis is unacceptable and an unprofessional way to do business
To
whom it may concern:
This
is in regards to complaint *** for *** ***I am going to send a
prepaid UPS Label to email address: ***
Once you receive the label, please package up the item, print and place the
label on the outside of the box, and take to a UPS drop off locationUpon
receipt of the package, the item will be inspected to determine whether or not
it is defectiveIf determined defective, a full refund will be issuedIf
determined a non-defect, a refund will be processed minus a 10% restocking fee
In the instance the item is determined to be non-defective, I will contact the
customer prior to the refund being processed
Regards,
Carrie M***
Horse.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To
whom it may concern:
This
is in regards to *** ***’s complaint #***I want to apologize for any
inconveniences Ms*** was causedAfter reviewing her order and speaking to a
supervisor that has been working on her order, Dana, we are going to honor the
price;
however, the item is currently out of stock until OctoberThe
supervisor, Dana, has left messages for her in regards to this issue this
weekAt this point, the order *** has been cancelledWe would like to
extend the pricing to Ms*** when the item is availableIf the customer would
like to reorder the item in October, she can call me directly to place the
order and I will honor the pricing of $for item plus $for
shipping, a total of $I again apologize for any inconveniences we may
have caused Ms***Please let me know if I can be of any further assistance
Regards,
Carrie
M
Statelinetack.com
###-###-####
---------- Forwarded message ----------From: *** *** Date: Sat, Sep 19, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected],I have spoke with the company and the issue has been resolvedYou can clear the file, everything has been taken care ofThank you so much for helping me with this process. Sincerely, *** ***
Thank you for reaching out to us, I have reviewed *** *** account and see that this issue has been taken care of on 12/27/17. *** *** called in and spoke to Richelle in our mamagement team and we are sending her a replacement for hay hoop feeder and refunding her for part of her
shipping cost.We truly apologize for any inconvenice this matter has caused- we are always looking for better ways to assist our customers when issues ariseThank you,Michelle P***Director, Customer Care TeamStateLine Tack
This
is in regards to [redacted]’s complaint # [redacted]. I apologize for any
inconveniences [redacted] was caused with her order. I did review and see her
credit was processed on 9/16. I do see there was delay in completing this credit
and I...
apologize for that. The customer was refunded in the amount of $134.99
back to her [redacted] account. If you have any other questions, please let me
know.
This
is in regards to complain [redacted] for [redacted]. I have reviewed the
complaint. Unfortunately, the item purchased does not include the light. This
is also listed on our website under the products summary for the item. Please
see attachment....
I called customer and left a message, however I never received
a call back. Please let me know if you have any further questions.
To whom it may concern: This is in regards to complaint *** for *** ***I apologize for the inconvenience of the delay in processing the refund for the dog coatThe credit was processed on 4/back to the original method of payment which was a *** CardThe amount credited
back was $Again, I apologize for the delay in having this processedPlease let me know if you have any further questions Carrie M Dog.com ###-###-####
To
whom it may concern:
This
is in regards to complaint #*** from *** *** I see the customer
contacted us about an incorrect item sentWe requested pictures on 12/8/
& 12/13/15; however never received the picturesI have left the customer a
message
to call us in regards to this matterPlease let me know if you have
any questions
Regards,
Carrie M***
Statelinetack.com
I apologize for any inconveniences *** *** was causedI reviewed her order and the chargesI see where the glitch was and apologize for thatI have credited *** ***'s original method of payment $She should see that within 3-business daysI have also left ***
*** a message with this informationPlease let me know if there is anything further I can assist with
Thank you for reaching out to us! We have reviewed the account and see that we emailed Mr*** back on 12/asking him if he would like a refund or a replacementUnfortunately, we never received a response advising the next step. We have submitted a replacement order as of today for
the *** ** *** *** *** Pack size LargePlease feel free to reach out to us should you need any further information. Michelle P***Director, Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting us! I have reviewed *** *** orderWe received her mailed in script on November 30th and our pharmacy received and began processing on December 1stThe order shipped the following business day, Monday December Unfortunately *** had a delay with the shipmentPer the
tracking, ***, this shows it was delivered to the customer on December 11thI apologize *** had a delay with the packageIf you have any further questions, please feel free to contact me directly.Thank you,Carrie MKV Supply Supervisor
To whom it may concern: This is in regards to complaint *** for *** *** ***I apologize for the issues *** *** had with the bully sticks he receivedThis item is a natural product and vary in sizing; however I did review his pictures and understand these are much smaller than
expectedI am having our merchandising team reach out to our supplier to address the issueI did leave *** *** a message to call me directly so we can discuss his issue and resolutionI have processed the credit for *** *** in full for the orderHe should see a credit back to *** within 2-business days in the amount of $I again apologize for any inconveniences we caused *** ***Please let me know if you have any questions Carrie M Dog.com Supervisor ###-###-####
To
whom it may concern:
This
is in regards to Revdex.com complaint # *** for *** ***I apologize the
boots did not fit the customer’s daughterOur return policy states return
shipping costs are non-refundable unless the item is being returned as a
damage/defect/wrong
item/etcThe return policy is found online (http://www.horse.com***)
and also on the back of the invoice the customer receivesA boot not fitting
(too small or big) is not a defectUnfortunately we are unable to send a
prepaid label for the return of this itemPlease let me know if you have any
questions
Regards,
Carrie M***
Horse.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have received the promised of a refund several times by telephone and through the Revdex.comI have yet to see proof of itWill check with my CC company again toady
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
To whom it may concern: This is in regards to Complaint # *** for *** *** *** *** filed a dispute with *** for credit for the boots that he returnedWe apologized for the delay in getting the credit processed, due to the holiday returns were delayedPer our
accounting department, *** can take up to days to decide on the outcome of a disputed chargeWhen I spoke to *** *** I attempted to explain to him if he would cancel the claim with ***, I can process his refund immediately; however, he did not want to accept the explanationI informed him I can process the refund on my end but it would decline going back to *** due to the dispute*** *** requested I process the credit and send him an email proving I did process the creditAttached is proof showing we processed the credit on our end minus the shipping charges on 12/21/16, posted on 12/22/As far as the customer getting the refund, he will need to discuss with *** furtherThere is nothing more we can do Thank you,Carrie M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am thankful to have your organization to turn to when problems such as this crept up Please know that I tried at least three times to settle this dispute, but got no response until the complaint was filed with you Then, like magic, the credit was issued THANK YOU for the work you do
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***I placed my order on November 19th as the screenshot shows in the attachmentI contacted this business multiple times wondering why my package hadn't been shipped and if they received my scriptDidn't receive a response about shipment until December 8th as shown in the email attachmentThe tracking # shows that they didnt create a label until December 4thI am rejecting the response because the company is blaming *** for late shipment*** should applogize for their error for either misplacing my script, not updating their system for orders, and admit their fault instead of blaming another companyYes it was delayed by ***, but I was not able to see any information on ***.com until I was contacted on Dec 8thThis is unacceptable and an unprofessional way to do business
To
whom it may concern:
This
is in regards to complaint *** for *** ***I am going to send a
prepaid UPS Label to email address: ***
Once you receive the label, please package up the item, print and place the
label on the outside of the box, and take to a UPS drop off locationUpon
receipt of the package, the item will be inspected to determine whether or not
it is defectiveIf determined defective, a full refund will be issuedIf
determined a non-defect, a refund will be processed minus a 10% restocking fee
In the instance the item is determined to be non-defective, I will contact the
customer prior to the refund being processed
Regards,
Carrie M***
Horse.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
To
whom it may concern:
This
is in regards to *** ***’s complaint #***I want to apologize for any
inconveniences Ms*** was causedAfter reviewing her order and speaking to a
supervisor that has been working on her order, Dana, we are going to honor the
price;
however, the item is currently out of stock until OctoberThe
supervisor, Dana, has left messages for her in regards to this issue this
weekAt this point, the order *** has been cancelledWe would like to
extend the pricing to Ms*** when the item is availableIf the customer would
like to reorder the item in October, she can call me directly to place the
order and I will honor the pricing of $for item plus $for
shipping, a total of $I again apologize for any inconveniences we may
have caused Ms***Please let me know if I can be of any further assistance
Regards,
Carrie
M
Statelinetack.com
###-###-####
---------- Forwarded message ----------From: *** *** Date: Sat, Sep 19, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected],I have spoke with the company and the issue has been resolvedYou can clear the file, everything has been taken care ofThank you so much for helping me with this process. Sincerely, *** ***
Thank you for reaching out to us, I have reviewed *** *** account and see that this issue has been taken care of on 12/27/17. *** *** called in and spoke to Richelle in our mamagement team and we are sending her a replacement for hay hoop feeder and refunding her for part of her
shipping cost.We truly apologize for any inconvenice this matter has caused- we are always looking for better ways to assist our customers when issues ariseThank you,Michelle P***Director, Customer Care TeamStateLine Tack
To
whom it may concern:
This
is in regards to [redacted]’s complaint # [redacted]. I apologize for any
inconveniences [redacted] was caused with her order. I did review and see her
credit was processed on 9/16. I do see there was delay in completing this credit
and I...
apologize for that. The customer was refunded in the amount of $134.99
back to her [redacted] account. If you have any other questions, please let me
know.
Regards,
Carrie M[redacted]
Horse.com Supervisor
[redacted]
To
whom it may concern:
This
is in regards to complain [redacted] for [redacted]. I have reviewed the
complaint. Unfortunately, the item purchased does not include the light. This
is also listed on our website under the products summary for the item. Please
see attachment....
I called customer and left a message, however I never received
a call back. Please let me know if you have any further questions.
Regards,
Carrie M[redacted]
Dog.com