Bennett Nissan, Inc.

We have located the missing insurance payment and have applied it to charges on the account The agency has been notified of payment and the agency will be sending the patient a cancellation letter for his records We apologize for any inconvenience this has caused the patient

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, [[C provides medical billing management services on behalf of *** *** *** *** As such, lam responding to your inquiry on their behalfIt is our mutual
goal to provide accurate and timely billing services in a satisfying manner to the patients of *** *** *** ***Our review of the patient's account has resulted in these findings:The charges for date of service 08/07/were billed to *** *** *** and denied on 08/26/Several attempts were made to contact patient through mail and phone as address patient provided was incorrect.The patient called on 09/30/to provide updated insurance information and update patient address.As a result of these findings, we have taken the following corrective actions;The charges for date of service 08/07/have been cancelled with collection agency and the agency is removing reporting from credit bureaus.Zotec Partners has sent the patient a zero balance statement for services on 08/07/14.We apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ***Renee ***ManagerZotec PartnersNMeridian Street, Ste 200Camel, IN

Respond to Revdex.com request for clarification My son is over yrs old He provided permission verbally to reps of company for them to discuss this matter with me on his behalf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would
not resolve my complaint. For your reference, details of the offer I reviewed appear below.Zotec needs to send me a copy of the credit paperwork that actually proves that they did refund the account. I just checked with my credit card company and they do not show any credit on my accountSo, until such time as a credit actually appears on my credit card account I do not accept the response from Zotec
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to meAs requested, here is the pertinent information:Imaging Company: Southeast Texas Imaging, telephone 1-844-362-1733Patient Account Number: *** *** * ***The error/overpayment was for claims:*** DOS ***
*** DOS ***Contact was made to company on 8/5/15, 10/5/15, 10/23/15, 10/26/15, 11/4/15, 11/16/15, 12/7/15, 12/17/and 1/17/15.
Regards,
*** ***

The $was cancelled at the collection agency on 8/31/ The agency sent a letter showing a $balance

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***. Zotec Partners, LLC provides medical billing management services on behalf of *** *** *** As such, I am responding to your inquiry on their behalfIt is our mutual goal
to provide accurate and timely billing services in a satisfying manner to the patients of *** *** ***.Our review of the patient’s account has resulted in these findings: * We have located the missing insurance payment and posted to the patient's account. * A refund of $will be mailed to the patient on 1/9/18.We apologize for any inconvenience this may have caused *** *** At this time, we request you close this complaint as we have resolved it in a satisfactory manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and, while specific elements are accurate, their response is incomplete and disingenuous - I did receive an automated telephone call as they noted But it came an hour after their customer service line closed for the weekend.- They did send an initial bill in March, which was paid in full That bill was never in question A second bill with new charges was not sent until the end of May, after I received the automated telephone call noted above and called their customer service line the following Monday This is the crux of my complaint: I received threatening follow up without ever having been sent an initial statement of charges.There is no further action to be taken and this complaint may be closed However, I still find their business practices to be questionable, an opinion only strengthened by their response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I also received a reimbursement check todayThank you very much for all your help
Regards,
*** ***

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LLC provides medical billing management services on behalf of Specialists Medical ImagingAs such, I am responding to your inquiry on their behalfIt is our mutual goal to
provide accurate and timely billing services in a satisfying manner to the patients of-Specialists Medical Imaging.Our review of the patient's account has resulted in these findings:The patient's insurance UMR did not have Specialists Medical Imaging's tax id # loaded as payable tax id in their system.As a result of these findings, we have taken the following corrective actions:JMR has corrected their system to allow Specialists Medical Imaging's tax id# as payable tax icl#.Zotec Partners on behalf of Specialists Medical Imaging has appealed date of service 07/10/for the $with LJMR.We apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ***Renee ***ManagerZotec PartnersNMeridian Street) Ste 200Carmel, IN

In response to this:Physicians Link Centers, Inc.PO Box 3194Indianapolis, IN46206*** Acct: *** service date: 08/14/15 thank you*** ***MESSAGE FROM BUSINESS:I am trying to resolve this complaint, however I need to get more information on this. This is address to ezmedinfo.com. Our billing office bills for many clients so was hoping you could get name of billing company from complaint. I do not see it anywhere listed. Thank you,ReneeRenee ***Billing Manager702-990-P702-606-M877-509-F*

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***. Zotec Partners, LLC provides medical billing management services on behalf of *** *** ** ***. As such, I am responding to your inquiry on their behalfIt is our mutual
goal to provide accurate and timely billing services in a satisfying manner to the patients of *** *** ** ***. Our review of the patient’s account has resulted in these findings: The claim was filed correctly to the patient's insurance company after information was verified with the patient and the claim got rejected as cannot id patient The insurance company was called on 12/19/and per insurance rep they stated there was no claim on file and the patient was eligible for services on 08/09/ The claim was then again refiled via paper to the patient's insurance company.The billing office never received an Explanation of Benefits that patient stated she emailed claiming services for 08/09/were paid to *** *** ** ***.The patient's insurance company called billing office on 1/8/ Per conversation with insurance company and customer service rep it was determined that *** did not have any claims for *** *** ** *** for 08/09/$ The insurance agent stated they had only paid *** *** *** $for the date of service 08/09/16.The charge of $was removed from the collection agency on 01/10/18.If you need additional assistance please let us know.Thank you,

Our review of the patient’s account has resulted in these findings: We contacted the patient's insurance on 08/17/and per representative, Dana the claims were on file but claims had not been processed as of today Per Dana she was manually printing the claims and processing them today
We apologize for any inconvenience this may have caused the patient

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do reject the statement that "Zotec Partners started for *** *** *** for dates of services starting 1/1/15. The complaint in question appears to be before Zotec started billing for client." The statement that I received clearly states 08/24/amount due $32.50. The statement also shows that *** of Texas was also chargedThe account number on the statement is ***. As I stated before this was an x-ray that was done as part of a pre-employment physical. *** company has already paid this bill at least once and now *** ** *** is trying to scam more money out of the deal. I want everyone to be able to look *** ** *** up on the Revdex.com website and see what a bunch of crooks they are. I have been trying to resolve this issue for over two years now. I guess if you can scam an additional $off of every client that they have they will be able to afford a nice car and retire early. ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, I must contest that they were not aware of issues with their website not working to accept payment as I did tell each time that I called that I was unable to pay onlineI will be checking the credit report and if I do see that this incident has in any way affected the credit score or report, I will take further legal action
Regards,
*** ***

Zotec Partners started billing for *** *** *** for dates of service starting 1/1/ The complaint in question appears to be before Zotec started billing for this client Please remove complaint from Zotec Partners Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Our review of the patient’s account has resulted in these findings: There is a $balance due on the patient's accountThe debt was never reported to any of the credit bureaus. A $statement was sent to the patient