Bennett Nissan, Inc.

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of Radiology and Imaging Consultants. As such, I am responding to your inquiry on their behalf. It is our mutual goal...

to provide accurate and timely billing services in a satisfying manner to the patients of Radiology and Imaging Consultants.Our review of the patient's account has resulted in these findings:The patient was billed in error for services on 11/06/15. As a result of these findings, we have taken the following corrective actions:We have removed the charges for the date of service 11/06/15 from the patient's account.The account has been removed from the collection agency.A cancellation letter is being sent to the patient.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved It in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted]Renee [redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide...

accurate and timely billing services in a satisfying manner to the patients of [redacted].Our review of the patient's account has resulted in these findings:We have verified the patient paid $28 to the collection agency.A refund of $28.00 will be sent to the patient on 08/28/17.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra[redacted]@zotecpartners.comRenee A[redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

This debt was cancelled at the collection agency on 6/13/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management 5CrlCC5 on behalf of [redacted]. As such. I am responding to your inquiry on their behalf. It is our mutual...

goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted].Our review of the patient's account has resulted in these findings:The patient's chcck for 596,14 had a different account number written on it so the payment was applied to another account for the same patient.We have refunded the patient $96.14 on 7/8/1G.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satistactory manner.If you have any questions, please feel free to contact me by e-mail at ra[redacted]@zotecpartners.com Renee A[redacted]Manager

We have no record of the patient communicating with the billing office to update office will worker's comp information.  We have now received information and have submitted claim.  We apologize for any inconvenience this may have caused the patient.

A refund is being sent on 07/20/16 and a manager has called [redacted] with the update.  We apologize for any inconvenience this has caused.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was given this exact information each of the last four times that the company made this error. Clearly, their processes are not being changed in a satisfactory manner to prevent these issues. I appreciate the Revdex.com investigation and am in no way unhappy with Revdex.com, but this is the same lame excuse that the company continues to use and their actual performance does not improve.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  The response from Zotec Partners is just standard operating procedure for these types of companies. All public relations and no attempt will ever be made by the company to improve the time it takes for them to issue refunds when the patient has paid more of the bill then required.  However, they will proceed aggressively to collect money that is due.  I suggest they try practicing the same policy for both types of customers.  People who owe money should be expected to pay timely and people who have a refund due should receive it in a timely manner.  Over 10 weeks waiting for a refund is not timely at all.
Regards,
[redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by Suzanne Hartwigsen. Zotec Partners, ftC provides medical billing management services on behalf Radiology Associates of North Texas. As such, lam responding to your inquiry on their behalf. It is our mutual...

goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.Our review of the patient's account has resulted in these findings:coding department has reviewed the mammogram code on the patient's account and determined we can update the code to a screening mammogram code.As a result of these findings, we have taken the following corrective actions:We have corrected the mammogram code to a screening code and sent the patient's insurance a corrected claim form.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted]Renee [redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032

We have sent the patient a zero balance statement for their records showing there is no balance due for charges on 12/11/15 and 04/25/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate...

and timely billing services in a satisfying manner to the patients of [redacted].Our review of the patient's account has resulted in these findings:A refund in the amount of $11.63 was sent to the patient on 9/8/16,A refund in the amount of $240 is being sent to the patient on 9/16/16.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra[redacted]@zotecpartners.comRenee A[redacted]ManagerZotec Partners11460 N, Meridian Street Ste 200Carmel, IN 46032

The charges for $44.79 were cancelled with the collection agency on 9/2/16.  The debt was not reported to any of the credit bureaus.We are not aware of any website issues with processing of credit card payments.  We apologize for any inconvenience this may have caused you.If you need...

additional assistance please feel free to contact me directly at (702) 990-4933.

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide...

accurate and timely billing services in a satisfying manner to the patients of [redacted].Our review of the patient's account has resulted in these findings:We have updated the patient's primary insurance on all open charges.* The patient is not responsible for any balance due at this time.As a result of these findings, we have taken the following corrective actions;We have cancelled the account with the collection agency.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra[redacted]@zotecpartners.comRenee A[redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032

The balance of $198.68 was adjusted on 5/26/16.  There is a zero balance on the patient's account.  We apologize for any inconvenience this may have caused the patient.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the...

response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Zotec did overnight a refund check, but it was made in the wrong amount.  The amount that I overpaid them was $80.25, and they sent a check for $71.48.  I would like an additional check sent for the remaining $8.77 that they owe me.  While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them.  I called Zotec in the morning yesterday and made them aware of the situation.  The manager stated that she would talk to the refund department and get back to me.  I would like this handled in a timely manner.  
Regards,
[redacted]

This was cancelled from agency on 5/5/16 and patient was contacted with update on the same day.