Bennett Nissan, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
they are correct, they have adjusted my balance to zero They need to update their review process It took more than weeks for ZOTEC to "review" my account balance with the service provider SimonMed The only thing they needed to review was the balance Carrier pigeons aren't a thing anymore This issue should have been resolved within a few weeks, not a few months It is wonderful they recognize I owe them nothing What is unsatisfactory is the quality of their service
Regards,
*** ***

We have updated our records and have sent a claim to *** We apologize for any inconvenience this may have caused the patient

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me(AS LONG AS MY ACCOUNT WAS TRULY PULLED FROM COLLECTIONS)
Regards,
*** ***

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LLC provides medical billing management services on behalf of ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and
timely billing services in a satisfying manner to the patients of ***.Our review of the patient's account has resulted in these findings:A text message with link to the patient's statement was sent to the patient on 7/12/16.A letter was sent to the patient on O8/20/16.The patient called the billing office on 08/29/and hung up after waiting six minutesThere is an automated option for callback requests if a patient does not want to wait for an agent.We apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra***@yzotecpartners.comRenee A***ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of Physicians Link Centers. As such, lam responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Physicians Link Centers.Our review of the patient's account has resulted in these findings;* An adjustment was not taken for $260.57 on the 08/14/15 servicesAs a result of these findings, we have taken the following corrective actions:We have adjusted the balance of $260.57 and cancelled the account with the collection agency. The agency is sending a cancellation letter to the patient.We apologize for the inconvenience this has caused Laurie Larsen. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail [redacted]Renee [redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032

The difference of $8.77 was applied to balance owed for the charge on the date of service 05/05/15 (billed amount $107).  Per the patients insurance company the patient was responsible for $8.77 balance after insurance paid $35.06 with an adjustment of $63.17.

Please send additional information on name of radiology group, acct # etc. so that we can locate account in system. We are billing company and bill for many different groups.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
 Sorry for not responding. The issue is resolved and I am satisfied. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I am trying to resolve this complaint, however I need to get more information on this.  This is address to ezmedinfo.com.  Our billing office bills for many clients so was hoping you could get name of billing company from complaint.  I do not see it anywhere listed.   Thank you,...

Renee Renee [redacted] Billing Manager 702-990-4933 P 702-606-0053 M 877-509-9501 F [redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted]. As such. I am responding to your inquiry on their behalf. It is our mutual goal to...

provide accurate and timely billing services in a satisfying manner to the patients of [redacted].Our review of the ptint's reüiint has resulted in these findings:There is no balance due for the charges the patient had performed on 11/11/14.The correct insurance information was updated on the account.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra[redacted]@'zotecpartners.cornRenee A[redacted]ManagerZotec Partners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
If the check does not arrive in 2 weeks, I will file another complaint.Regards,
[redacted]

Revdex.com 151 N Delaware Street #2020 Indianapolis, IN 46204 Fax (317) 488-2224   R E: [redacted] Case ID# [redacted]   Dear Revdex.com:   Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] . Zotec...

Partners,lC provides medical billing management services on behalf of Imaging Consultants of Essex. As such, I am responding to your inquiry on their behalf, It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex,   Our review of the patient's account has resulted in these findings;   The $43.00 charge has been adjusted and there is no balance due on the patient's account   We apologize for the inconvenience this has caused Mirella Rodriguez, At this time, we request you close this complaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at ra[redacted]@zotecpartners.com Renee A[redacted] Ma nager Zotec Partners 11460 N. Meridian Street, Ste 200 Carmel, IN 46023

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called [redacted] BC at 1:05pm CST today and spoke with Cynthia J. and she said they have not received ANYTHING from Radiology Assoc. of N. Texas correcting the diagnosis.
Regards,
[redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]n. Zotec Partners, LLC provides medical billing management services on behalf of Emergi-Trust. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and...

timely billing services in a satisfying manner to the patients of Emergi-Trust.Our review of the patient's account has resulted in these findings;Two phone calls came into Zotec Partners on 12/28/15. The first call came in at 7;19 pm directly to the payment only line. The IVR/automated system told the caller there was a zero balance as charges were at collection agency. The second call came in at 7:20 pm to billing phone number and the IVFt/automated system told caller the office is closed,Zotec Partners Phone Center operates from 8:00 am-4;00 pm EST.As a result of these findings, we have taken the following corrective actionsI have called and spoken to Diana, explained what services mergi-Trust was billing her for. We have removed account from collections and she states she will pay balance online. If she has any issues paying online she will call me back directly.We apologize for the inconvenience this has caused [redacted]n. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail [email protected] [redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN46032

We have verified with the collection agency that the debt was not reported to any of the credit bureaus.  We have advised the collection agency to put a 30 day hold on the account as of 1/8/18.  The patient should contact their insurance company in the next 2-4 weeks to get an update on...

status of the appeal.

We have refunded the patient's credit card $201.76 on 3/3/17.  We apologize for any inconvenience this has caused the patient.

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted].  Zotec Partners, LLC provides medical billing management services on behalf of [redacted].  As such, I am responding to your inquiry on their behalf.  If is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted]. Our review of the patient's account has resulted in these findings:-We have emailed a copy of the credit card refund receipt to the patient on 4/6/17 and left a voice message for the patient as well.We apologize for the inconvenience this has caused [redacted].  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by email at ra[redacted]@zotecpartners.comRenee A[redacted]Manager