Bennett Nissan, Inc.

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] provides medical billing management services on behalf [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate...

and timely billing services in a satisfying manner to the patients of [redacted].Our review of the patient's account has resulted in these findings:Two statements were sent to the patient on 03/31/16 and 05/25/16. Neither statement was sent back by Post Office for bad address.An automated call was received by the patient on 05/16/16. Our normal business hours are 8 am-4 pm, Monday through Friday. We have customer service agents available to answer calls during these times.On 05/17/16, we verified an address for the patient was correct and sent another statement on 05/17/16.As a result of these findings, we have taken the following corrective actions: We have sent an additional statement to the patient on 06/08/16.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at r[redacted]@[redacted].comRenee A[redacted]Manager[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was contacted by Jackie last week and was assured that my complaint was being resolved.  As of today, Feb 12th my insurance company has not received any information from Radiology Assoc. of N. Texas correcting this claim.
Regards,
[redacted]

There is a $0.00 balance due on account and a $0.00 statement was sent to the patient on 7/18/16. None of the charges were sent to collections.  We apologize for any inconvenience this may have caused the patient.