Beshear Reaches $150,000 Settlement with Paducah-based Propane Business

The customer has been offered a replacement tank and a credit for gallons of propane but customer has not responded to that offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is incorrect and the company even acknowledged they made a mistake GALLONS WERE ORDERED FOR THIS RESIDENCE and the church was to be filled up They even repeated to me on the phone that they knew they were supposed to deliver gallons only to me and that they made a mistake That is the problem Not the pricing But as the incorrect amount was delivered to me I would like a pricing adjustment as almost double the amount ordered was delivered in error [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

No cash refunds are provided pursuant to contract termsCustomer has gallons of prepaid propane remaining and an order has been placed to deliver those gallons Delivery will be made next time a delivery truck is in customer's area

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Request to Reopen - 8/26/16Received Check ***, dated 8/18/ in the amount of $However I have been shorted an amount of $Please reimburse. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***i set up an account with *** *** propane when I bought the propertyObviously trying to get the Revdex.com involved does no goodThey have had proof of my owning property since I purchased it in They were also made aware that the rental property was next door because both tanks sit next to each otherThey had to know this when I set up account so they would fill the correct tank when either I or the lady next door needed to be filledThese people will go to great lengths to cover up and or conceal the fact that they screwed upBy all rights, I could file charges on the company for having it removed and follow up with involving the people that ended up with tank having them charged with receiving stolen propertyI'm pretty sure by time I got done having people charged, graves county propane would still be in the spotlightSo my next step is involving attorney general like so many other people are doing

A request was made on or about December 9, to pump gallons out of customer's tank However, due to weather, that pump out did not occur as requested The local location has been directed to pump the gallons out of the tank within the next days Once the pump out
is complete, a credit will be given for those gallons which will remove the charges for those gallons

The charges due on the account are pursuant to the tank rental agreement *** *** signed when the tank was set in A credit of $was given for the gallons of propane remaining in the tank when it was picked up has been given but the charges to the account exceeded the amount
of the credit The reason two statements with different amounts were sent is because Mr*** was originally a customer of our Auburn, Kentucky location but was recently transferred to a new location opened to better serve customers in Mr***' area The zero balance statement was from the Auburn location and the balance due statement was from the Morgantown location Due to Mr***' passing, a claim will be filed with his estate for the balance due

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Due to the nationwide propane shortage during the winter of 2013-2014, we were forced to suspend deliveries to commercial accounts for a brief period of time A review of customer's history shows that gallons was the typical delivery amount We have provided a $credit to the
account to account for gallons of propane that would have been delivered had the suspension of deliveries not been in place This brings the balance due to $ Payment can be submitted to the local office or to*** *** *** *** *** ***

Refunds take approximately 6-weeks to process Refund check # *** was mailed out on August 18,

We regret that we were not able to make a delivery prior to customer switching providers. The tank will be picked up as soon as we are able

I am continued to be billed as of yesterday I have received another billThe issue has not been resolved as originally anticipatedAs I am have currently received a bill for $

The pricing contract that customer had for the price of $had expired prior to the order in question However, the price was still showing as active in our computer system and that is the price that was quoted to the customer Based on this, a credit has been applied to the account
to reflect the price of $ The account now has a zero balance

Tank was picked up due to no purchases of propane since November Once tank was picked up, the charges set forth in the tank rental agreement were assessed and a credit was given for propane in the tank at the market price on date of pickup When this was done, it resulted in a
balance being due on the account However, upon further reviewing the account, it was discovered that, despite ***'s request at time account was opened, customer never signed a new tank rental agreement As such, the charges associated with tank pickup have been removed and the account currently has a credit balance of $ A refund check in this amount will be sent to the local plant Once local plant receives check, the customer will be notified to come in and pick up check and sign an acknowledgment of receipt

The first report of a leak was made on January 31, 2018. However, upon responding to the customer's location, no leaks were found. The police responded to Customer's call and our employees showed the police officers that no leaks existed. While the police were there, it was
arranged that the tank would be picked up once the customer used all the propane and the customer would then find another supplier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I requested and received an itemized bill. They are billing me for months of tank rental from 2001. Why are they just now billing me for something from 2001. Also, they billed me $for tank pick-up, but the contract I have says tank piis $25. Why are they charging me $more than the contract states. Also, I was always billed $more per gallon as "tank rental". That is not in the contract. The contract says nothing about billing more per gallon if you rent the tank. ]
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The fees assessed to the account are set forth in the tank rental agreement, a copy of which has been provided to customer Balance due needs to be paid

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have provided that to the local upg officeThe previous owner provided it also to the local upg officeThe paperwork my wife signed was presented to her by the driver as paperwork she needed to sign to be a upg customer and receive propane. Just ask the driver that delivered the gas and had my wife sign the paperwork if they provide a propane tank or if we already had one at our house when he arrivedThe following message is the email I received a couple years ago from the family we bought the house fromAttached is the note from the original owner of the house that is referenced in the email
Regards,
*** ***