Beshear Reaches $150,000 Settlement with Paducah-based Propane Business

As indicated in the original response, the lid is made for the type of multi-valve that is on the tank and is the only type of lid that will work with that valve.  We are checking to see if we have another tank that we can obtain to replace the tank in question.  However, there is no guarantee we will be able to locate a replacement tank.

As indicated in original response, payment was made [redacted] are applied to accounts the day after being made.  Customer has paid balance due and we consider this matter closed.

Our normal delivery window of 7-10 business days has been extended recently due to high order volume.  Delivery was made on February 7, 2018.  We regret that it took longer than normal to make customer's delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

I've received yet another bill on August 4, 2015 for $136.98. Issue not resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Received the $14.24 owed today.  Thank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[No, paragraph 3 states that there is a $36 monthly rental the first year only.  This account is 14 years old and I paid every bill that was ever sent to me in the 14 years the account was open with no outstanding balances.  There is a statute of limitation on billing for services from 14 years ago.  I assume that we paid any and all 1st year rent on the account or someone at Economy would have let us know or billed us prior to 14 years later.  ]
Regards,
[redacted]

Sent: Thursday, June 30, 2016 9:42 AMSubject: complaint #[redacted] Please find attached copies of the account history and tank rental agreement in further response to the above referenced complaint. Thanks,United Propane

The discrepancy between refund check amount and amount paid involved the delivery discount.  A check for $14.24 is being sent out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear I would really like to see an itemized statement showing why my father in law did not receive a refund. Also, my husband talked with someone at the main office and was told there would be a zero balance. (No refund!) but at least there was no balance due. Then a couple weeks later we get the same amount due letter. These people are crooks!  They had also billed my father in law for a load of gas that he had already paid for in the past! Thank goodness he kept a receipt and they didn't get paid twice for the same tank of gas. I would never do business again with these people and would advise others to do the same, or keep very good records!
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As indicated in original response, [redacted] signed a tank rental agreement in October 2004.  Notice of the change in property ownership was provided in December 2013.  The charges to the account were assessed in March 2014 and have been pending on account since then.  The balance will continue accruing finance charges until paid in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is incorrect and the company even acknowledged they made a mistake.  200 GALLONS WERE ORDERED FOR THIS RESIDENCE and the church was to be filled up.  They even repeated to me on the phone that they knew they were supposed to deliver 200 gallons only to me and that they made a mistake.  That is the problem.  Not the pricing.  But as the incorrect amount was delivered to me I would like a pricing adjustment as almost double the amount ordered was delivered in error.   [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Customer's attorney did contact [redacted] and indicated that documents were still being prepared.  Contrary to customer's claim, no proof of ownership has been provided to date and [redacted] has not admitted fault.  As indicated in original response, current information available to [redacted] shows that lady who requested tank be moved is current owner of tank.  Until proof of customer's ownership of tank is provided, [redacted] cannot do anything with the tank.

No cash refunds are provided pursuant to contract terms. Customer has 120.9 gallons of prepaid propane remaining and an order has been placed to deliver those gallons.  Delivery will be made next time a delivery truck is in customer's area.

We are not claiming that the same software issue has been occurring for six years. Due to emerging technology, it is not uncommon for software systems to be changed on a frequent basis.   If customer believes that Ala-Tenn is such a terrible company, why would they continue to do business with...

us for "more than 8 years" as indicated in complaint???? Customer received a delivery on April 14, 2016.  Customer submitted check number [redacted] for full payment of the balance on or about April 27, 2016.  Just prior to that delivery, Ala-Tenn changed software systems and the payment made on or about April 27th did not automatically post to customer's account.  The software issue has been resolved and the payment was manually posted to the account but not before a collection notice was sent.  Ala-Tenn regrets the issues which have occurred with its software system and that customer received a collection notice.  The customer's account has a zero balance as of October 13, 2016.

We have no record of customer attempting to order a summer fill or prepay for winter fuel during our customer appreciation day.  We have gone back and reviewed our incoming calls for that location and do not show any calls or messages in August from the number provided by the customer....

 Customer contacted office on 10-5-15 and placed an order and delivery was made the next day.  The price applicable to that delivery was actually one cent cheaper than the summer fill rate so customer suffered no harm by not ordering a summer fill.  Customer can still prepay for winter fuel by contacting office and signing a contract and paying for fuel.