Best Buy Stores, LP - US Headquarters

I am rejecting this response because: I have called repeatedly to ask for someone to sit with to go over this accountNobody on the phone understands the issue (most of the time they're not even in the USA and don't speak English)I have asked for somebody to sit in person with, and have repeatedly been told that they don't have such a serviceNow they claim I can ask to sit with somebody, but don't give me a NAME or PHONE # to call to set up that meetingPLEASE PROVIDE A SPECIFIC NAME OF A LOCAL PERSON (Gilbert, AZ) WHOM I CAN SIT WITHALSO, PLEASE PROVIDE A DIRECT DIAL PHONE # TO SCHEDULE SUCH A MEETING ***I cannot call the general #They have no idea about how to schedule such a thingThank you.E

I am rejecting this response I do not accept this as the product can't be pre-orderThey're sold outThis is unacceptableAny other company I have ever ordered through, Amazon, Micro Center etc all allow me to change the card if the first one was declinedThey don't just cancel it, which is what Best Buy didI have purchased many products from Best Buy but if this isn't rectified I will never buy anything there again

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/21/Best Buy has offered the customer a gesture of an exception to our return policy and resolved their concernNevertheless, please forward any additional concerns to our office and
we will respond accordinglySincerely,Best Buy

I am rejecting this response because:This complaint goes beyond Bestbuy's Price Matching guidelinesThere was a fundamental lack of customer service, and no continuity between employees and storesWe were patronized and ignored by the General Manager of the Wheaton, MD store and receive misinformation at the Rockville locationWe were unable to connect via phone to either location, and the customer service email I received was dismissive. My complaint with the Revdex.com is based on a series of bad interactions I had with Bestbuy, not just about their refusal to price match; the fact that the response I received did not mention anything about the rest of the experience serves as another example of a fundamental lack of caring about customers, and customer retention.In my complaint, I asked that Bestbuy honor the price match that was offered to me at one of their storesAfter all of the negative interactions I have had with this company, I feel like it's not an unreasonable requestMy family and I will continue to be active electronic consumers in the future, and I feel as though Bestbuy's dismissal of me and my complaints, will ensure we do no further business with them without some kind of reconciliation

Dear Mr*** - We're sorry to hear that your television needs repair. While we understand your frustration, we are unable to extend the Geek Squad Protection plan once it's expired. We are willing to offer you a full refund for the extended warranty as a goodwill
gesture. We are requesting a check be mailed to you at the address listed here. The check will be mailed to you in a plain white envelope and you can expect to receive it within the next business daysPlease note that we were able to locate your purchase under a different name and mailing address, which could be why the Monroeville store failed to find a record of the transaction. Thank you for allowing us to review your concernsRegards, Amy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, albeit disconcerting given the amount of time and hassle necessary to rectify this error

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Our field manager advised the work is complete and the customer confirmed this as wellBest Buy considers the matter
closed Regards, Kathryn S

Revdex.com:
I did receive a message from a person at best buy and it was from someone I left a message for a week agoI left a message for them to call me at ###-###-#### which is my cell phone because I work and I am not home during the day however they proceeded to call my home anywayI would really like to resolve this issue but they seem to find everyway possible to avoid meI'm starting to believe it's intentional!! Any business that really wants to resole a situation with a customer would go above and beyond to make an effort to reach out to them and get the matter resolvedThe reason why I selected accept is because I have accepted the fact that Best Buy does not care about its consumers starting from the top and working all the way down to the team members in blue on the bottom!!!!

I am rejecting this response because:this is not good it has reported on my credit now and the only way citi bank will fix the credit report is if I got a full rebate on the card ! This has caused me problems already with credit report FULL REBATE ON CARD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I also would like to point out that even though Bestbuy has a no refund of software I did not download this app and due to their listing or lack there of verbiage that spelled out this was only for MacEvery other app lists Windows, Mac or Andriod in the linkThis action is all I was asking and did not feel that being told that it was my fault that I did not read the entire pagePeople make mistakes and if a company such as Bestbuy has drawn a hard line on certain polices I will not patronize Bestbuy ever again Thank you Revdex.com for being a advocate for the consumer! *** ***

Initial Business Response /* (1000, 5, 2015/07/07) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the tax on the Geek Squad protection planWe just spoke but to remind you my name is Tyrus *** with the Executive Resolution Team at
Best Buy Corporate Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI understand what you mean by you should have been informed at the time when your card was swiped how much the total transaction would be, for that I do apologizeAs I offered I can certainly refund you back in the form or a check or gift card and use your feedback as a training tool for those agents over the phone performing the transactions
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at ***
Sincerely,
Tyrus ***

Business Most Recent Message Date Sent: 2/21/8:38:AMDear Revdex.com, Mr*** was provided a gesture of apology for any confusion with a Best Buy Gift Card. He was also within our return period to return the purchases he made. Best Buy will not be accommodating the discount he is requesting because of the inconvenience. Our position on this matter remains unchained. Best Buy considers this matter closed. Sincerely, Scott M

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. The customer correspondence has been brought to the Executive Resolution Team for proper review. We apologize for the frustration and inconveniences that this may have caused. Unfortunately, due to
the limited quantities of the item(s) available at the promotional price over the Black Friday weekend we are unable to match the price/promotion. Again we apologize we are not able to assist in the customer desired requestBest Regards,

Dear Mr**, Thank you for forwarding your delivery concerns to us through the Revdex.comWe apologize for any inconvenience this may have caused. We have passed your feedback over to our partners at Sedgwick, the team that oversees insurance adjustment claims on behalf of
Best BuyThey have informed me that they have been in contact with you, and will continue to oversee the claim to a resolution At this time, Best Buy feels this matter has been fully addressed. Sincerely, Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com, Best Buy feels that we have fully addressed customer’s dishwasher replacement request that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you,Dean ***Executive Resolution Specialist###-###-#### *** ** *** ***

07/19/2017To whom it may concern,Best Buy has been in contact with both the customer and the warranty provider Warrantech for the customer’s year protection plan on the refrigerator in question We were able to assist with the warranty provider creating and scheduling a service event for the device However the customer was not willing to accept a servicer and denied the service At this time Best Buy is unable to provide resolution without the customer accepting service for the device for diagnostics and repair under the warranty’s terms and conditions for repair I have provided the customer with my contact information and customer service contact information for the warranty provider Warrantech which will be servicing the device under his protection plan If any further issues arise or if the customer would like to explore other options please feel free to have him contact me directly or the warranty provider for service and support

07/19/2017 To whom it may concern, Best Buy has contacted the customer and clarified policy As a one time customer service gesture, we have credited the customer for the disputed amount Best Buy now considers this matter resolved Nevertheless, should further issues
arise, please feel free to contact us for assistance

Thank you for contacting Best Buy through the office of the Revdex.com about your recent order cancellationMy name is Cassie and I with the Executive Resolution Team at Best Buy Corporate Headquarters.I am sorry to hear about the difficulty that you've experienced and I understand the
frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company.As your order was cancelled, your funds were not fully collected by Best BuyAny funds that that were put through as authorizations have since been releasedif you do not see these funds back in your account we would advise you to contact your bankIn order to have your college student deals coupon reissued, you must contact [email protected], I apologize for your experience, as we value your business.Thank you again for making Best Buy aware of this situation.Sincerely,Cassie EExec Res Sr

Dear Revdex.com, Thank you for bringing Ms***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer. The customer is outside Best Buy/Pacific Sales return policy so we would not be able to accommodate a return of the
product. The owner of the extended coverage, Warrantech, has sent a tech out to the home to diagnose the stove and has determined the issues are cosmetic. Per Terms and Conditions of the Warrantech coverage plan cosmetic issues are not covered. Should the customer have additional questions or concerns with the coverage she is welcome to call Warrantech at ###-###-####. Best Buy considers this matter closed. Sincerely, Scott M

Dear Revdex.com,Everything has been completed; however our services team has not heard back from the customer and he should get in touch with his case manager at his earliest convenience Thank youGail D