Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for brining this to our attentionPlease know that while we can understand the customer's frustration, we have no way of validating how the customer's gift card number was attained and used in CaliforniaWe have no record of the customer calling us to speak with anyone about
the card balanceRegrettably, even if we did, the customer would need to follow the correct channels for proper investigation of their fraud claim Please know the customer would need to file a fraud claim with their local authoritiesThe authorities will conduct a full investigation, and connect with the appropriate channels within Best Buy who will cooperate fully, and offer any information requested Thank you for allowing Best Buy to address these concerns Regards, Sarah L

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the dishwasher delivery and installation service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe have in place a specific team for assisting customers with appliance delivery and installation service*** ***’s Revdex.com complaint was forwarded on to our Geek Squad Appliance Customer Care Team which will be assigned to a case managerThe Appliance Customer Care team case manager will be contacting customer directly in resolving their situation for the dishwasher delivery and installation service Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Customer has not been able to be reached as they were moving cross country for the last few weeks. Spoke to the customer and apologized for her experience Customer agreed to close the complaint. Thank you,Larry S

I am rejecting this response because:
Hi Dan, thank you for responding to my complaintAt this time, I have resolved the issue by simply buying the same TV for the same price at one of your competitors.However, I am rejecting your response because it is inaccurate and completely misses the original issueSure, the order may have been canceled due to multiple transactions (I only submitted 2), but that was the fault of bestbuy.comThis was confirmed by the representatives from the Best buy credit card line. I'm insulted that after nearly days,tthe response I receive from such a large, successful company is meager and uninformedI expected far more subject matter expertise from an official response on Revdex.com. Considering this, I will never use bestbuy.com for my purchases again

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have reviewed Mr***'s account and see that five $certificates have gone unused and expiredNormally we do not reissue certificates or points but we have made a one time exception and reissued the expired certificatesMr
*** should have this back on his account within the next business hoursBelow, we have attached the link to our My Best Buy rewards program where he can find information about the terms of conditions and program ruleshttp://www.bestbuy.com/site/clp/my-best-buy/pcmcat309300050007.c?id=pcmcat3...⇄ you,

I am rejecting this response because:We still are waiting for a working refrigerator and dishwasher, there have been multiple appointments set for replacement installs, but they never showed upI have wasted different days when the appliances were scheduled to be delivered but never arrived and no notice of cancellation was givenThis overall experience has been horrific, I need significant reparations to amend this situation I have been dealing with for over a month!

Dear Revdex.com, The customer was sold a yrGSP support Plan in lieu of a separate charge for the diagnostic. The unit is currently in for repair awaiting parts. An exception was made for the Modem which was outside of Best Buy'd return policy and was refunded as a gesture of
goodwill and the refund was applied to the yrprotection planThe protection plan offers the customer coverage during and after the Manufacturer’s warranty. If the customer wishes to cancel the Plan and receive a refund she may be responsible for the costs incurred for the current repairThank you

Dear Mr***, Thank you for speaking with me over the phone todayI will be following up with you directly with more information as soon as I am able to Sincerely,Kelsey FExecutive Resolution Specialist Best Buy Co., Inc

I am rejecting this response because:The return and exchange period did not expire when I first report the issueThe issue occurred within the first year of purchase

Dear Revdex.com, A price match was issued to the customer on 11/25/17 Transaction # *** *** *** 11/25/for $plus $sales tax totaling $refunded back to the customers best Buy Credit card ending in ***. I have sent a copy of the POS receipt via email to the
customer.Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com,Thank you for bringing this to our attentionI have called *** *** at ###-###-####, and left a voice messageApologized for the customer's washer/dryer installation concerns and offered to reimburse the amount he paid his contractor via a $make good checkCustomer should receive
the check within three weeks at his McLean Road address.Thank you,Dean ***Executive Resolution Specialist###-###-####

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the damage claim check to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving
Mr***’s Revdex.com complaint, we contacted our Claims team Sedgwick directlySedgwick has informed us they contacted Mr*** directly and were informed the address in which they sent the first check was incorrect The first check has been voided and their team will be re-issuing a new check to Mr*** to the address they provided when Sedgwick Claims Team Lead Matt *** reached out to Mr*** Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, I forwarded the information to our dedicated team that works specifically with escalated appliance delivery and installation issuesI will follow up as soon as I hear back from them regarding this matter. Sincerely, Dan S.Best Buy Executive Resolution Team

Initial Business Response /* (1000, 9, 2015/12/21) */
Dear Revdex.com,
Thank you for sending this onto Best BuyI have reviewed the order and the protection services purchasedThe Geek Squad service contract expired 9/26/2015; therefore, Best Buy is not able to service the item under those plan terms
beyond that dateAlso, Best Buy has no obligation to refund or replace the purchase total, since it is well beyond our return/exchange periodWhile it has been more than one year, so the manufacturer warranty has lapsed - the customer may want to try reaching out to the maker of the product, Whirlpool, to see if anything can possibly be done in this instance (*** Model ***)
Initial Consumer Rebuttal /* (3000, 11, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept this response
I feel as a loyal customer of Best Buy, that I should have been given the option of repairs or replacementIt is not ideally for a refrigerator of this brand to stop working after yearsIn addition, the refrigerator became non-operable after one month after the warranty expiredI am stuck with a costly refrigerator that no longer is functional and all I get from Best Buy is no obligation to helpNot only did I lose hundreds of dollars in food and money in trying to repair the refrigerator that no longer functionalIt is very sad that a company your size refuse to be loyal to customer but you want the customers to be loyalPoor Service & Customer Service, Poor Products, Poor Business, I will no longer do business with Best Buy and I will tell everyone I know

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain the
desired delivery date and a promotion offered. At this time we have reached out to the customer to resolve the issue of the delivery date and the promotion. The customer’s online order is now complete and the customer has the product ordered We consider this matter resolved and closed at this time. If any further information comes forward we will address those concerns accordinglyBest Regards, Amanda HExecutive Resolution Specialist Best Buy CoInc

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attentionA member of our office has been in contact with Ms*** and verified both Sedgwick and the third party have been in contact with her around the claimShe has been given direction on the steps to take and has been doing so
At this point, she must continue to work with these teamsShe has our contact information and we will be monitoring the situation.Thank you,Best Buy

May 10th,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***s concerns in our previous response sent to your offices and our position remains unchangedNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com,Best Buy stands firm with our initial response and will not be offering any considerations to this complaint. Respectfully, Ash E

Dear Ms*** - We have reviewed your concerns and your order and have processed a refund in the amount of $on your refrigerator. We apologize for the negative experience you had with your refrigerator purchase and delivery. Regards, Amy C

Revdex.com:
Thank you for the work that you have done to assist me in this matterBest Buy did more than the right thing in this caseI would hope that they would clarify the rules of the price match guarantee so that it is more clear than what it currently is. Regards,Mr*** ***