Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for forwarding the customer's follresponsePlease know that a member of our social media team has been in contact with the customer to resolve her complaint Thank you,

Dear Revdex.com, Thank you for bringing this matter to our attentionUpon review, please know that Best Buy has addressed the customer's concerns previouslyUnfortunately, we are not able to provide free products and services due to delays in past purchase experiencesIf the customer still needs
something to be addressed on the issue mentioned above, she may contact our local store to have us review locally Again, that you for bringing this to our attention Best Buy

I am rejecting this response because:
The trouble I went through for exchanging one computer for another, both computers have only worked for a month or twoThese computers are lemons, I understand they sent it out for service however neither worked properly and I do not feel this computer will last as long as it should as a brand new computer for over $I would prefer a refund to buy another productThis is not been the experience I would expect from Best Buy or with the products they sellThe computer has been in service for over days and the parts are coming from the manufacturer that provided a faulty product to begin with

Dear Revdex.com, We have we have reached out to Mr*** multiple times by phone and have left voice messages with a call back number to resolve this matter and not received a response. We would be happy to try to find a resolution to this matterWe will be closing this case if we do
not receive a reply. Thank you,Larry S

I am rejecting this response because:
How would you have an record? It was an e gift card purchased through paypal digital servicesIf I could have actually talked with someone worthwhile, maybe you would have this information on hand. Of course you have no record of me contacting customer service because everyone I talked to was incoompetent. The fact that you consider that matter closed without even trying to follow up with me just shows how poor your customer service is

I am rejecting this response because:I received the signed manifest from Best Buy. This was not signed by anyone in my home. I have attached a copyI believe this document was forged by the driver as the date is signed in the same penmanship as the driverI am truly concerned about the integrity of Best Buy and its affiliates. Myself and *** *** are the only residents in my homeThis document was NOT signed by us

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. After review of the customer’s request, we were able to see that the customer did
earn the points for an order on 03/27/2017, and then proceeded to return the order on 04/10/Per our terms and conditions, if you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your accountAlso, as the customer used the $certificate he initially earned, the customer’s account went negativeBest Buy feels that we have fully addressed the customers concerns that were forwarded to your office Respectfully, Bethany H

I am rejecting this response because: I attempted to bring this to the attention of Best Buy previously, like many other customers they have blew me offVerizon wasn't willing to take full responsibility for Best Buy's business practices and or lack of training

I am rejecting this response because: I contacted them in may which is when I purchased the phone about the activation of the phone to which I was told had to be activated with a Verizon Sim card before I could use on my current phone providerI have never had Verizon phone serviceI was told before I purchased the phone that it was unlockedIt was always understood that I didn't have Verizon service and would not be using it on that service

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when dealing with this Please know that we have left multiple voice mails to phone listed but we have not received a responseWe will provide
further updates when we are able to speak to the customer Thank you

Dear Mr***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. We are very sorry that you were unable to procure the Nintendo items you attempted to purchase
online. Unfortunately the products sold out in a matter of minutes due to huge demand and limited quantitiesOnce the items were out of stock all other orders were unable to be completed. By using the Best Buy Website you agreed to be bound by the Conditions of Use of BestBuy.com. Under these terms it is stated. “We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.” I am sorry, but under the circumstances Best Buy is under no obligation to provide any compensation due to availability of these Item. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S

I am rejecting this response because:
The person I spoke with on the geek squad told me since the manufacturer was going to take so long that they would just honor the warranty under the geek squad this one time and would be sending a new phone and would wave the geek squad feeThey said as long as I agreed to wave my right to use the manufacture warranty for the rest the year I agreedThey did not honor that agreement Again I would like either a new phone or I would like s $refund for the phone I bought that I thought was a GOOD new phone when in reality I was given a broken, lemon phone

Final Consumer Response /* (2000, 6, 2016/02/22) */
This has been resolvedThe store manager refunded the labor charges and agreed to keep the installation warrantyThank you

Dear Revdex.com,Thank you for sending this for reviewAccording to our records we have put the funds back onto the gift card on 5/and the funds have been usedI still called the customer and left a voicemail in case he had any questions.Thank you,Karla B

Dear Revdex.com, Thank you for forwarding the customer's responsePlease know that we have contacted Mr*** and have addressed his concerns Best Buy considers this matter resolved nevertheless, please forward any additional concerns and our office will address accordingly Thank you

Initial Business Response /* (1000, 5, 2015/11/27) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionThe customer did have issues getting the correct ship to address entered when placing his on-line orderDuring his follow up with customer service to get the address updated, we
were unable to make a correctionAt this point, we have connected with the customer and offered a resolution that was acceptedBest Buy considers this matter closed
Thanks,

Dear Revdex.com, Thank you for bringing *** ***’s Geek Squad Remote Service concerns to our attentionI have called the customer and apologized for her service concerns. Due to her concerns, we have requested a $make good check for customer satisfaction Thank you,
Dean *** Executive Resolution Specialist *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, I am disappointed in Best Buy as they seemed to have missed the pointTHE PROBLEM IS I WAS SOLD A COMPUTER THAT DID NOT HAVE ENOUGH SPACE FROM THE FACTORY TO ACCEPT THE UPDATES NEEDED TO RUN WINDOWSBEST BUY SOLD A DEFECTIVE COMPUTERIT WAS BRAND NEW OUT OF THE BOX ALL I DID WAS TURN IT ON AND THERE WAS MANDATORY UPDATES NEEDED FOR WINDOWS BUT I COULD NOT DOWNLOAD THE UPDATES BECAUSE THE COMPUTER DID NOT HAVE ENOUGH SPACE TO ITAS WELL IT DISPLAYED DRIVER ERROR MESSAGESI WILL NEVER GIVE BEST BUY ANY BUSINESS AGAIN

Revdex.com, Thank you for brining this to our attentionPlease know that the customer has already been refunded in full for the cameraI have also, as a courtesy, refunded the customer's memory card, which was $13.90, for a refund of the total order Please know that we would not be
reimbursing any interest charges, at it is still the customer's responsibility to pay their bill while an investigation is pending Thank you again for allowing us to address these concerns Regards, Sarah L

I am
rejecting this response because:
No price match was autorized by BEST buy headquaters even after I was assured by TWO employees that it was approoved on two diferent ocasions Doris ,supervisor from headquaters, case number *** ,refused to match the priceStatement was made " does not matter what employees told the customer as final comes from DorisI am not sure what kind of discount Best Buy issued but it was not done at the time of conversationBest Buy supervisor was very rude to the customerBest Buy cannot be trusted and that led to sale cancelation few days after.I hear no appology issued for treating the customer,as no one should be treated this way. Thank you.*** ***