Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for giving us the opportunity to address Mr***'s concernsWe reached out to Mr*** and have agreed to provide him with the gift card when he brings in his computerHe indicated he would bring the computer in today after 6:pm. Thank you,Gail D

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer The delivery has been completed, and we are providing a $*** Best Buy gift card as a customer service gestureBest Buy
considers the matter closed Regards, Kathryn S

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attention.Our return period on a computer is daysAfter days, if there is an issue with a purchased item, the customer would need to work directly with the manufacture under their warrantyMr*** did not purchase a
Best Buy service plan so any future services or consideration for a replacement would need to be in conversations with HP directly.Best Buy will not be refunding or replacing this computer outside our return period.Thank you,Best Buy

Dear Revdex.com: Thank you for sending this on for our reviewI am sorry to ehar that anyone was rude to any of our customersFortunately, the customer spoke to an empathetic agent on 6/3, whom issued a refund for the customer, since at that time, the package was presumed lost within USPSThen, later
the same day, the customer's order was delivered; therefore, she called again and requested a return label to return the productThe product must be returned in order to avoid later re-billingI am glad this matter was sorted out fairly and swiftlyThank you!

I am rejecting this response because:
I had to go back and forth between the best buy customer service on the phone and in store for about a week to even get a refund processedI am still not satisfied with the overall service provided, and it is shocking that no one has stepped forward to take accountability in this matter and provide customer satisfactionI had to fight and take all the pain and spend all those hours to get my money back which was charged without a proper notification and invoice in the first placeEven after all that bestbuy is considering this JUST as another refund issue and closing it off as the refund got processed

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain
rack replacements for the customer’s dishwasher. After reviewing the purchase and the associated receipts the racks are covered by the customer’s protection plan. We sincerely apologize for the incorrect information. At this time the proper field leadership is in contact with the customer and is in process of confirming the appointment after the parts arrive. Best Regards, Amanda H

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionThe customer agreed to the terms of conditions of the Geek Squad plan at the time of purchase which indicate that a fee(s) may be applicable for servicesBest Buy is will not
move forward with the customer request to waive the fee or to refund the monthly payments to the Geek Squad plan as the product was covered for the time passedWe are able to cancel the protection plan if the customer no longer wants but she will need to contact Geek Squad to do so at ***
Below is a link to the mobile phone terms and conditions
file:///C:/Users/a224515/Downloads/gsp_2015_09_13_to_current_v10_english.pdf
Thank You,

Initial Business Response /* (1000, 6, 2016/03/10) */
Hello ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the warning slip that you received regarding returns and exchangesI am Brian with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about the warning that you received and I understand the frustration that this situation must cause for you
Best Buy strives to deliver great experiences for our customers - and to keep our prices lowLike many retailers, we use a third party to help prevent losses by detecting improper or excessive returnsSeveral factors are used in the proprietary algorithms to determine whether and when a Warn will be issued
If we issue you a Warning slip or deny a return, you may request a copy of your Return Activity Report by calling ***After receiving your Return Activity Report, if you dispute the accuracy of it, you will have directions on how to dispute the reportThis is part of our overall policy on returns and exchanges, available at www.BestBuy.com/Returns and in our stores
In reviewing your complaint, it appears that you received the warning due to the high percentage of purchases made at Best Buy that have been returned or exchanged
Your satisfaction is important to usI have made a one-time exception to lift the Warning effective immediatelyPlease note that if a new warning is generated in the future, another exception might not be made
Again, I apologize for your disappointment, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***-***’s concern regarding the damage claim to our attention Best Buy has retained the services of a third party administrator for Best Buy’s general liability policy, Sedgwick, to address any
customer-related damage claims. Once information regarding a damage claim has been received by Sedgwick, a representative will make a determination regarding the validity of the claim and then proceed accordingly to address the issue. The claim #`*** was tendered to the 3rd party who completed the washer installation for resolution and a release has been sent to *** ***-*** to execute so the claim can be resolved For any questions or current status, Ms***-*** can reach Sedgwick directly at ###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for reaching out to my team regarding the concern brought forth by *** ***My name is Shane with the Executive Resolution Team here at Best Buy and this case has been corresponded to myself for further reviewI have reviewed the information provided and found a different
existing case, case ID: 189494868, escalated to our Post Purchase Support teamAs of 12/06/2016, our Administrative team has approved a refund for the difference in prices and the credit is currently pending an authorization holdMr*** should be seeing a credit applied to his account within 3-business daysIf in days a credit has not yet been seen, I gladly encourage Mr*** reach out to myself and I would be happy to further investigateWe sincerely apologize for any inconvenience experiencedI appreciate the time taken to reach out to my team and myself that we may address and resolve this issuePlease feel free to reach out with any further questions or concernsSincerely, Shane *** Executive Resolution Specialist Best Buy Corp

I am rejecting this response because: This is the promotion and this is my receipt from Best Buy store on Tustin ave Orange, CAThe phone is active with Sprint at the moment

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe thank the customer for their patience as we have been working to investigate and resolve the repair delays
The Geek Squad verified that the part being shipped directly from
the manufacturer has been delayed, causing the multiple service rescheduling
Due to the delays, we have recommended the Geek Squad replace the TV and they have started that process with the customer todayWe feel the customer's desired resolution of a replacement has been fulfilled
Thank you,

I am rejecting this response because: If the items are sold out then the website should state thatWhat kind of Company doesn't know there inventoryand why did it take bestbuy weeks after my order to finally cancel itWouldn't bestbuy know if they had enough inventory within a day or How can you not have enough inventory to honor a sales price but have enough inventory to charge full price

Initial Business Response /* (1000, 10, 2015/08/17) */
Hello ***,
Thank you for contacting Best Buy through the offices of the Revdex.comMy name is Cassie and I work with the executive resolution team at Best Buy Corporate
I'm sorry for any disappointment that that you
experienced as a result of our having sold out of our xbox promotional bundleAlthough we do our best to stock enough product for everyone, sometimes we can sell out of products
As of 08/a correction notice was posted in our stores that stated the following:
"Correction Notice:
In the Aug9-weekly ad, we advertise the Samsung 40J40-inch LED 1080p Smart HDTV (SKU 3558174) and the Xbox One 500GB Halo: The Master Chief Collection console (SKU 6422016) bundle priced for $
Due to higher than anticipated sales, inventory for the products in the bundle may not be availableRainchecks are not available for this offer
We apologize for any inconvenience this may have caused."
Unfortunately, as a result of higher than anticipated sales we are not able to offer the xbox one/Tv bundle at this time
Thank you again for making us aware of your issue
Kindest regards,
Cassie E

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper review.We are very sorry to hear about the described difficulties encountered in the attempt to complete the Surface
purchaseWhile we sincerely apologize for any inconvenience, as mentioned in our price match policy, we are unable to offer price matches on top of coupons or other special offersOur records indicate that the mentioned item has since been purchased, and exchanged for a different unitAt this time, we would now consider this matter closed, however, we will respond accordingly should new information be brought to our attentionWe again sincerely apologize for any frustration and inconvenience, and thank you again for bringing your concerns to our attention. Best regards,Shane M. Executive Resolution SpecialistBest Buy CoINC

Initial Business Response /* (1000, 5, 2016/03/11) */
March 11,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** *** concerns that were forwarded to your office as store leadership has reached out to the customer and is actively working with the
customer to get a resolution to their concernsThe store will be meeting directly with her to offer different scenarios as a resolutionNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
*** ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com,The Customer has been sent a Check # *** and the Gift Card ending in *** which was used by the customer to make an online purchase in the amounts specified in the complaintA representative from Sedgwick out Insurance administrator has been in contact with the customer and is working to get the claim resolved.Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com,Thank you for sending this for reviewI have touched based with the customer *** *** and thanked her for her feedbackBest Buy does provide refund in the same form of payment and the only time we would be providing a cash refund is if its paid in cashIf paid with debit/credit
card it will be refunded back onto the card if the card is not present the customer has the option for store credit if they want to proceed with the return.Thank you,Best Buy

Initial Business Response /* (1000, 5, 2015/12/17) */
Dear Revdex.com,
The refrigerator was authorized for exchange on 12/They are going to provide a store credit for the amount of the refrigerator to purchase a different model
This matter should be resolved
Sincerely,
Dan
***
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just waiting on credit and wondering about sales tax

I am rejecting this response because:This company has failed to resolve this issue in a timely manner It has been over a week and they have not solved the problemThis has been devastating for my work and I am losing money every day this computer is out of commission Since I filed the complaint, I have witnessed Best Buy treat me extremely poorly They are not expecting to have the computer repaired for over another week This is unacceptable I paid several hundred for this Protection Plan and Geek Squad has left me in the cold and has been very rude and unhelpful through this process They have shown no urgency in this situation and have left me in a bind I expect compensation from Best Buy due to their failure to resolve this in a reasonably timely manner