Best Buy Stores, LP - US Headquarters

Initial Business Response /* (1000, 10, 2015/11/19) */
Dear Mr ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the problems you experienced trying to order the TV promotion you saw onlineI am Larry S with the Executive Resolution Team at Best
Buy Corporate Headquarters
I am sorry to hear about the difficulties you had trying to get this problem resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I appreciate you taking the time with me to purchase your new TV and resolve your complaint
Thank you for your patience and again, I apologize for your experience, as we value your business
Sincerely,
Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Best Buy's insurance company, Sedwick, has contacted me on 8/31/and has escalated this matter

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear that the *** laptop purchased by Ms*** on 03/31/is not functioning properlyBest Buy does have a day return period and unless the product is brought back within that period we are
not able to process a return or exchangeHowever, the customer can bring the computer to our store and we will send it out to service under the manufacturer's warranty or the customer may contact the manufacturer directly to initiate a warranty service claim Please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office. We have refunded the Customer to the original tender. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

Dear Revdex.com,Thank you for giving us the opportunity to respond to this concernBest Buy has made a final offer to the customer of 25% off his orderBest Buy feels that we have fully addressed the customers concerns. Thank you Gail D

June 21, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns in our previous responses and our position remains unchanged Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for bring this matter to our attentionWe Looked into Ms***'s account and found that was refunded to the credit card on 12/21/It may take up to business day to show on their credit card accountBest Buy feels we have fully addresses this issue.Thank youGail
D.Best Buy

I am rejecting this response because:
Hello I'm rejecting this because the package was sent DAMAGED and the items missing no one messed with my package but your store and on November 11th I was promised a full refund and I screenshoted the email that was sent and I'm deeply upset this is not being handling correctly and that this company does not care about my items being missing and it wanting to do anythingThis is unacceptable and I can't believe that hat someone could speak to me in such an unpleasant mannerYour stopes is ripping me me off and I want to know what I should do at this point? Is this a discrimination against me because of my skin color ?

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the dishwasher refund request and damage claim status to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsThe purchases and refund are under *** *** and Mr***’s return and refund was process on 07/20/along with the Geek Squad Protection (GSP) plans being cancelled and refunded on 7/21/The refunds go back to the original form of payment (credit card) Best Buy has retained the services of a third party administrator for Best Buy’s general liability policy, Sedgwick, to address any customer-related damage claims. Once information regarding a damage claim has been received by Sedgwick, a representative will make a determination regarding the validity of the claim and then proceed accordingly to address the issue. The claim (#***) is being handled by Sedgwick and have verified the claim is open and was tendered to the 3rd party XPOSedgwick has expedited the claim to XPO for them to contact customer directlyFor the status and updates on the claim, Ms*** can contact Sedgwick directly at ###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing the customer’s Best Buy order concerns to our attention. On 11/we listed an incorrect price for the *** CineMate Home Theater Speaker System, SKU # of $150. This was a pricing error and per our websites terms and conditions, we will
not be able to honor that price or any orders placed at that price. Please see the section entitled Information on Our Site under the Conditions of Use for BestBuy.com found here for additonal clarification.Sincerely, Dean ***Executive Resolution Specialist###-###-####

August 11, To Whom It May Concern: Best Buy feels that we have fully addressed Bruce Rasmussen’s concerns that were forwarded to your office as the third party administrator for Best Buy’s general liability policy, Sedgwick, has created a claim number ***
for the matter in question. The claim has been tendered to the appropriate parties and all further questions can be directed to the assigned claims representative from Sedgwick that responded to the customer’s claim. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-#### Direct ###-###-#### Fax *** Ideation, Context, Maxmizer, Activator, Communication

Dear Revdex.com - Mr***'s issue is being addressed internally by a Consumer Relations associate. Regards, Amy C

Dear Revdex.com,The Customer's order #BBY01-*** which totaled was canceled for insufficient funds on the Gift Card which had a balance of This gift card was used on a previous transaction on 11/24/2016. The customer was refunded back to the Gift Card ending in ***
. Since the customer claims he has disposed of that gift card, we have canceled the old Gift Card and reissued the to a new gift card. Per our terms and conditions to our Conditions of Use policy:Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.Being that the cancellation was not an error by Best Buy, Best Buy considers this matter resolved.Thank you,Larry S

I am rejecting this response because: I had contacted the company to update my information and the agent took down the incorrect email and cc information in order to continue processing my paymentsHowever, I have already gone to Verizon to utilize their protection plan and will no longer purchase through Best Buy or Geek SquadWe have purchased cell phones, refrigerator, and computers through them, however due to their unsatisfactory customer service, we will no longer go into the storeIt doesn't make me wonder why they almost went bankrupt!

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 01/10/Best Buy has directed the customer to contact her bank regarding the concern as Best Buy does not control how the bank reports transactions on her statementNevertheless, please
forward any additional concerns to our office and we will respond accordinglySincerelyBest Buy

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence of this issue has been assigned to our Executive Resolution Team for proper review. We apologize about the experience you are having with the pre-owned/refurbished phone
purchased on our website. The product has a year manufactures warranty that can be addressed through CCR Warranty. Please contact CCR Warranty at ###-###-#### for assistance. Best Buy can not assist with the warranty assistance outside of the return policy which is days Best Regards,

Revdex.com, Thank you for your replyWe absolutely did contact the store, and the assistant manager would not have received our emailThis information is sent to the General Manager, the District Manger, and our SrDirector for the marketHe would not have been privy to our correspondence General Manager Laila *** sent an email stating that the customer was contacted and that they would be processing the exchangePerhaps a message was left for the customer, or an email sent that was filtered out through their spam or junk filterWe apologize if this was the case Please know that I have reached back out to the entire aforementioned management team to have them reconnect with the customer as soon as is possible so that they can provide the exception resolution they have offered to rectify the matter for our customer Thank you Regards, Sarah L

Revdex.com, Thank you for bringing this to our attentionCan you please have the customer reply with the following information: Was the unit purchased with Best Buy? If so, can the customer please provide the phone number and name the purchase would be located under? If they have the receipt
(from Best Buy), please supply us with the Customer Service PIN located on the receipt, or the BestBuy.com order number if purchased onlinePlease let us know what the Service Order (SO) Number is for the repairAlso, what store was the unit brought into for service? Please know that if the unit was not purchased through Best Buy, and the customer brought the unit to us for repair, that would be a paid serviceIf it was purchased elsewhere, and the customer was in their manufacturer's warranty timeframe, they would have needed to contact the manufacturer for warranty serviceIf this were the case, as an FYI, the customer would need to contact the manufacturer to see if they would reimburse the cost of them choosing repair through our facilityWe would not be liable as we are not the warranty holder or retailer in that instance If this was purchased with Best Buy, we would need the above info to research and respondThank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com:Thank you for bringing the customer’s Best Buy store experience to our attentionOur Springfield store has been notified and they contacted the customerApologized for his experience and used his feedback to improve future customer shopping experiencesDue to the customer's concern, I
have requested a $*** gift card be sent as an invitation to visit Best Buy againCustomer should receive the gift card within three weeks at his *** *** *** address.Sincerely, Dean *** Executive Resolution Specialist ###-###-####

I am rejecting this response because: Really dont know why it was so hard in the first place to just repair I literally got you call store; no call the geek squad number.And now I got force fed a Television that I didnt want and that I must of confused it; that is not true at all I know what I was told and although I didnt pay full charge for the ** OLED it was still worth 5k wouldnt of mattered if I spent bucks on it..bottom line is they should of upheld there part of the bargain..and now im supposed to say im happy and not complain on the notion that the ** might or might not be returned to the store or they will keep there eye out for somthing to trade it out with...but gave no deadline on when this might occur