Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Best Buy has processed the refund for Mr***We tried contacting him to verify that he has received the refund, and his voice mail is fullIf Mr*** has not received the refund he should reach out to us at the number we provided him. Thank you,Gail D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt would appear that my gift cards have been refunded so hopefully I can complete my transactionAdditionally, I was informed by a customer service representative on 11/4/named "Ryan" that replacement gift cards were mailed to me and these items were never receivedJust thought I would pass that alongThank you *** ***

Revdex.com, Thank you for bringing this to our attention. Please know that when an order is placed online an authorization goes through for the entire order amount, and as each item is fulfilled that amount of the item changes from an authorized amount to a charged/collected amount. Regards,
Nick S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI spoke to Mr.*** on Feb 13,at about 3:We had a long talk about the treatment I received at the Best Buy in Concord NHon !/16/He advised that the conversation was taped and I had no problem with thatWe agreed that he would send me a gift card with the amount of on it and I could keep the camera that was the issueI agreed but only if the gentleman that I dealt with at the store was spoken to and he agreed to thatHe told me I should receive the gift card in to weeks and I'm hoping that is truthIf not I will re issue this claim, but I 'm hoping that will not be the caseMr*** was very nice and quite understanding to my complaintI hope that this issue is settled and that Best Buy will work on their customer service proceeders He completely understood my frustration with the store and will try to rectify this situation.Thank you,*** ***

Dear Revdex.com,Thank you for sending this for reviewI have spoken with the customer and placed an order for an upgraded model under order # BBY01-*** the customer did not have to pay the difference she only paid for a new replacement warranty. Thank you,Karla ***

Revdex.com,Thank you for bringing this to our attention. We were able to process a price match for this customer. Regards, Nick S

May 25, To Whom It May Concern: Best Buy apologizes for the experience described by *** * *** regarding her recent purchase. As a customer service gesture and to resolve the disputed amount on the complaint I have requested a $*** Best Buy gift card for Ms
***. The gift card will be processed and sent in the next to business daysNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of Mr***'s setbacks while purchasing a Surface pro tablet however Best Buy does not price match student deals through the manufacturer or offered by any other retailer. By his explanation,
it appears that one of our stores was offering a discount or a price match but we are not obligated to price match the offer mentioned by the customer as it is not a qualifying price match eventBelow is information found on our site about the Price Match Guarantee along with the link: " At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.comWe match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchasesIf we lower our price during the return and exchange period, we will match our lower price, upon requestOur Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers. " http://www.bestbuy.com/site/clp/price-match-guarantee/pcmcat290300050002.c?id=pc...⇄ you, *** ** *** ***

09//22/2017 To whom it may concern, Upon contact from the customer, Best Buy was able to cancel and refund the television in this order. As it turns out, the stand and entertainment center had already shipped by this time. However, the customer was able to have it returned to sender. Upon receiving this product to our return center, a manual refund was processed and the customer has been provided with a receipt for this transaction. Nevertheless, should any further issues arise, please feel free to reach out directly for assistance

I am rejecting this response because:
Attached are both halfs of the screen shot

Dear *** ***,
Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI apologize for the
confusion surrounding the refund of the Kaspersky Software subscription
The
Default Credit Card which is the card used to make the purchase is always the card used when creating a refundWhen the last Agent created the remaining refund, the original sales order for the Computer purchased in which included the Kaspersky Software was used to create this final refundThis happened because the renewal order which was charged to the Discover card was credited a prorated amountFor this reason the Best Buy Credit Card account used to make the original purchase in became the default and was credited the remaining $At this point the entire amount of $plus $has been refunded
Regretfully, we have no mechanism to advise a credit reporting agency, I would suggest you contact Discover Card for assistance
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Sincerely,
Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Best Buy has issued the outstanding payment, and I find that this resolution is satisfactory to me

Dear Revdex.com, Thank you for making Best Buy aware of Mr***'s concern.After reviewing the customer's call history, I was able to to issue a gift card in the amount of and have it sent to the address providedThis gift card will arrive in approximately 10-business days. We
sincerely apologize for the poor service that he has received in relation to this issue. Best,Cassie E Exec Res Sr

Revdex.com, Thank you for bringing this to our attentionPlease know that as we cannot physically see the unit or the condition it arrived to the customer, we cannot speak to the customer's claims of the unit now being newProducts are sent in many different packaging, and we were not present for
the unit being openedThe customer would be able to return the item to the store or via BestBuy.com; however, did not pursue this optionThis is why out return and exchange policy is in place With that being said, I issued a full refund to the customer's orderWe are not asking for the product back and are doing this as a onetime gesture in good faithThe customer should see the refund in 3-business days and can repurchase if they choose Thank you for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing Mrs*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I spoke with Mrs*** on Monday, and found both gift cards still had the full balance availableOur support team
has cancelled the gift cards, and put the refunds back to the card used at the time of purchaseIt may take 3-days for the customer to see the credit on her accountI left a voicemail for Mrs*** today with this information Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com,Thank you for bringing this matter to our attention. We apologize for the issues the customer encountered. We need additional information in order to further research this matter. Can the customer provide the customer service PIN from the bottom of the receipt when the
purchase was completed? Unfortunately, we have been unable to verify the purchase that was made on 9/14/16. We will be happy to investigate this further once we have that Customer Service PIN.Thank you,David M

Dear Mr*** - We understand that you received a gift and would like to return or exchange it at one of our stores. Unfortunately, without a receipt, and given the fact that the item cannot be re-sold, as it has been opened, the store can refuse to accept the return or offer an exchange to
you. We understand that this is not the answer you were hoping for, but our policy exists to ensure that we can keep our prices low. We appreciate you bringing this matter to our attention.Regards, Amy

Dear Revdex.com, Thank you for your continued partnership with this matter. We have reached out to the appropriate teams to continue to resolve this for the customer. The teams involved handle special orders and are doing everything to take care of the customer. Those teams are looking into compensation for the customer due to the delayed timeframe. We were notified by the leadership the delivery has to be completed before that stage occursAt this time the Executive Resolution Team is having the DOD, Geek Squad Leadership and our Demand Planning team provide a resolution for the customer due to the logistics and special order purchase. Best Regards,

I am rejecting this response because:
I have dozens of emails showing this isn’t the case Paul *** was involved way before the Revdex.com complaint and had to this point failed to resolve the issue As we speak he is on vacation and the people he left to work on this case have not responded to any emails and somehow my installation is pushed out another days, making it almost two months since I purchased itCorporate had yet to contact me and I keep dealing with Paul *** and nothing is resolved

Revdex.com, Thank you for bringing this to our attentionWe are terribly sorry for the customer's experienceAt this point, we have refunded the customerUnfortunately we have no control over how long it takes for the bank to relinquish the funds to the customerWe are sorry, however, we would
not be able to speed up the refund timeframeThank you Regards, Sarah L