Best Buy Stores, LP - US Headquarters

I am rejecting this response because: The tone of the response Per Chase, each approval had a higher amount than necessary.Best Buy does not apologize for being unavailable by phone Waited on the phone for approximately minutes, only to have the representative tell me they routed me to the wrong department After re routing me, the next representative hung up on me Best buy had terrible customer service and does not even mention that in their response Sounds like their service is deteriorating even further So, their response is pretty pathetic

Dear Revdex.com, We thank you for bringing Mr***'s concern to our attentionMr***'s television has indeed been undergoing service by our agentsThe parts needed do take time to be ordered in and received from the vendorWe understand this may be inconvenient to the customer however
the services being completed are within a reasonable time frameThe customer has been in contact with upper leadership on this matter and has been informed throughout the processThere is a service scheduled for tomorrow, which should repair the issue at handWe direct the customer to continue working with our agents on the service, as we are actively working to resolve the concern Please forward any additional concerns to our office and we will respond accordingly. Thank you,Best Buy

I am rejecting this response because:
Twelve days to wait on an order that cannot be used is severely unacceptable and needs to be rectified.While Best Buy may consider that verifying the card and opening it in an email considers it as "fulfilled", the order still cannot be used Therefore, since the order cannot be used, the service the order was meant for was not properly delivered.I received this response via email, and they were willing to offer me a $*** gift card for my troubles...If they are so willing to offer me a $*** gift card for my troubles, they should be willing to refund me the $that was not able to be used by the intended recipient.I indicated that the local authorities in California couldn't do anymore, so it's in Best Buy's hands When I asked if they could contact the authorities to see if they could provide anymore information, I was told they wouldn't do it.This is not acceptable and I want a refund

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have contacted the customer via email and hope to come to an amicable resolution with his computer so that he can purchase and use the Oculus
Rift. Sincerely,Kelsey F.Executive Resolution Specialist Best Buy

Dear Revdex.com, We have resolved the issues for the customer outside of the Revdex.comThank you for forwarding this to our attention again. Best, Kelsey F

Dear Revdex.com:
Bestbuy responded with a resolution to honor my refund requestAnd find that this resolution is satisfactory to meI will follow up later with Revdex.com if I did not receive the refund Otherwise, thanks Revdex.com for taking this matter forward with the business and providing an opportunity for both the consumer and business to work things out

Dear Revdex.com, Thank you for bringing Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We have resolved with the customer outside of the medium of the Revdex.com and consider this matter fully addressed. Sincerely,Kelsey F

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping me resolve this issue. *** ***

I am rejecting this response because: Shane M. Is a liar!

Dear Ms***,Thank you for bringing this matter to our attention, we apologize for any inconvenience this may have caused youWhen placing an order through www.BestBuy.com the option is provided at time of order creation (and post purchase) to add another person who may be authorized to pick up
the order you've placedWithout your authorization on the order to allow another person to pick up your order, our store will decline releasing the order to anyone but youYou can easily add your husband as a pick up person to your order through your account on www.bestbuy.com or following the link provided: https://www-ssl.bestbuy.com/profile/orders/order-details?orderId=BBY01-***Until you have authorized another pick up person through the above means, the store will not release to the order to anyone aside from yourselfBest Buy has addressed this matter and provided options to the customer in order to have this rectifiedBest Buy considers this matter addressedFor any other concerns, you may visit our Help Center at www.bestbuy.com.Thanks,

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of the setbacks endured by the customer when dealing with the delivery of her applianceOur records indicate that the delivery was completed and that a $gift card was sent to the customer due to the
poor experience Best Buy feels that this matter is closed but please forward any additional concerns to our office and we will respond accordingly. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told the refund should post in 2-business days so hopefully the first week of April I will see this posted to my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.thank you Mr Derek W for all your help

Revdex.com, Thank you for bringing this to our attentionPlease know that our Department of Defense personally reached out to the customer to discuss the matter, and have issued a $*** check as a gesture for the experience Thank you again for allowing us to address these concerns
Regards, Sarah L

Revdex.com, Thank you for bringing this to our attentionPlease know that the store connected with the customer personally, and are refunding the customer in full for the mount Thank you again for allowing us to address these concerns Regards, Sarah L

I am rejecting this response because: they have not resolved my complaintI still have the charge on my card, with no response from best buy on what they will do to correct thisI replied to their email almost a week ago and still have no response from them, despite repeated requests for contactI have been requesting to void and cancel the claim for over a month to no avail

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all we are sorry for the setbacks endured by the customer regarding this situationPlease know that we will be reaching out to the customer to address her concerns and we will provide further updates when this is resolved
Thank you

I am rejecting this response because:Best Buy says it was factory sealed and the damage says otherwiseDell refuses to replace and Best Buy refuses to replaceSaying I can’t prove the damageBut they can’t prove it eitherHowever they are giant companies and I get crapped on because whatever they say goes

Revdex.com, Thank you for brining this to our attentionWe are deeply sorry for the delay in refund to the customer and take full ownership of the experiencePlease know that I have confirmed the refund has now been processed, and should reflect to the customer's card within the next 3-
days. Thank you again for allowing us the opportunity to address these concerns Regards, Sarah L

10/31/2017To whom it may concern,Best Buy has reached out to the customer and worked to explain that purchases made with gift cards or store credit do not generate rewards points or count towards year to date spend for Elite or Elite Plus rewards membership, rather the initial purchase of the gift
card or store credit is what counts. As the customer's purchases that were in dispute had been made with a gift card that was generated off of a return or exchange, the initial purchase that was returned is what counted towards the Elite Plus status, not the purchase made with the resulting gift card. That being said, as a one time exception, we have applied points to the customer's account for the disputed amount due to the misunderstanding. Nevertheless, should the customer have further questions or concerns, he is welcome to reach out directly for assistance