Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for binging this matter to our attentionWe are sorry to her of the setbacks endured by the customer with the refrigerator purchased with un on November of last yearUnfortunately, the refrigerator purchase is outside of our return policy we are not able to return or exchange
The refrigerator indeed has a one year manufacturers warranty which started on the day of purchase and we strongly recommend him to contact *** if the unit has not been repaired successfully Thank you,

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the information on the customer’s account, the product he purchased does not qualify for a price match
with Amazon as the items are differentThe link to the product on Amazon the customer provided indicates it is the version of the productThe details of the product the customer purchased from us show the product was released in Additionally, Kaspersky.com is not a website we price matchHowever, I will be sending the customer a $gift card to the address provided to the Revdex.com as a one-time exceptionPlease allow 10-business days for it to arriveBest Buy considers the matter closed Regards, Kathryn S

From: ***, *** Sent: Friday, August 18, 12:PM To: '[email protected]' Subject: Best Buy Revdex.com Complaint Importance: High Dear ***, We have created a UPS call tag to pick up the air conditionerUPS will make three attempts to pick up the
order Below are the details for the call tag: Tracking Number: *** Service: UPS Ground Service Label Delivery Method: UPS Pickup Attempts You do not need a return label as UPS should have all of the information they need to do the pickup and make sure it is sent backI will notify the returns center in Shepherdsville, Kentucky to make sure they process this return as an exception If you have any further questions please let me know Sincerely, Dan *** Senior Specialist | Executive Resolution Team

Dear Revdex.com (Revdex.com): Thank you for bringing *** *** concern regarding the XB1-Battlefield premium pass purchase to our attention We called and connected with Mr*** and apologized for the frustration they experienced and have added as a customer service
gesture of goodwill, 3, points to their My Best Buy loyalty membership account; which equates to a $certificate Mr*** thanked us for the call and resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:
Thank you for your response regarding my complaint ID ***I have reviewed the response from Best Buy however, it is unsatisfactory and does not address the and misleading advertising that they engaged in, in order to get my signature and agreement to a Sprint lease agreement that I would never have purchased otherwise Best Buy clearly advertised Sprint mobile plans whereby the customer is charged $1/month for an Apple IphoneBest Buy failed to inform me at any point during my purchase that they would not honor the advertised price and that they would be charging me instead $each month for a year periodThey failed to inform me that the terms and conditions of the sale would not apply to me and instead, they requested my electronic signature to a Sprint lease agreement without showing me the actual charges and terms of the dealThey did not inform me, before requesting my signature, that they would not charge me the promotional price Once I finally saw the actual charges and details of the deal, which was way after they required my electronic signature, they did not allow me to cancel my transactionI repeatedly contacted Sprint to rectify this, but they refused They deliberately and purposefully engaged in advertising, causing me to purchase a cellphone at $for months, $in total, all the while informing me that I would only be charged $per month After I alerted them to this, they refused to rectify the purchase of the product that I would never have bought knowing what they were going to charge me I request that Best Buy refund me for the difference between what they advertised and what they charged meThey advertised a charge of $per month for years, in total $They actually charged me $I request a refund of the $I lost because of their misleading and advertising

I am rejecting this response because:i was told they would fix it when I called since the drive was under warranty,then I was told to bring the other drive in since they could not find the receipt,since I contacted Revdex.com now they have the receipt and there is nothing that says its only a day warranty on the work they did,what since does that mak,you buy a product with two year warranty but geek squad only guarantee their work for days,they should replace the drive and I can put it in myself,its clear that geek squad have no knowledge of how to repair any device the right way,like I said,their is no place on this receipt that says day warranty

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear that Mr*** is not happy with the store credit provided by our local store for the router purchased on 05/31/Please know that Best Buy does have a day return policy for our regular customersWe do
have an extended return period for customer that are enrolled on our rewards program and have reached a higher status due to their spending purchase history with usThis is days for Elite members and days for Elite Plus membersUnfortunately Mr*** does not fall under those categories and only had days to return the item. Our store however, has done and exception to the policy and provided store credit for the returnBest Buy feels this matter was resolved when we offered this exception and we will not be able to proceed with the customer's requestBelow is the link to our website where the customer can find more information on our return policyOur return policy is also found on the receipt provided to the customer at the time of purchasehttp://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260...⇄ you

I am rejecting this response because: The hard drive on this unit has been replaced THREE times in months which has led to much inconvenience. The log provided is complete and utter self-serving deceptive nonsense. The same issues have occurred since purchase and Best Buy has REFUSED to honor their own contract and service agreement. Based on the amount of wasted time, work product, and more, legal action may be required and perhaps even a class action suit based on the horrible Revdex.com rating and Consumer Reports ranking as one of the worst companies in the country

Hello Revdex.com, We are following up on our previous response to *** ***’ Revdex.com case AS we outlined in our previous response, if the unit is defective or damage as Mr*** described, the computer would need to go to Dell directly for diagnostic for repair or replacement under their warranty or to a local Best Buy store and our Geek Squad can provide further assistance under Dell’s warranty Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the customer's setbacks when dealing with thisPlease know we have contacted Mr*** to explain why the order was cancelled but to also assist with replacing her order at the price she
originally paidWE sent her a $coupon so she could complete the purchase on her ownThis was to offset the price difference at the product was no longer on saleBest Buy considers this matter resolved nevertheless, please feel to forward any other concerns to our office and we will respond accordingly Thank you

Dear Revdex.com, I contacted leadership from the store in Gilbert, AZThe General Manager Josh said they would reach out to Ms*** to set up a time where she could go to the store to meet in person and clear this up. Thank you

Dear Revdex.com,Thank you for providing additional information regarding this situation. We again contacted management from the store location regarding the situation who responded by calling the customer. Based on the communication, there is a plan in place for resolution which the customer has agreed to. The customer will receive store credit once the device is returned.Thank you,Dave M

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have emailed the Customer and am waiting for a response. Warmest Regards,Best Buy

Dear Revdex.com,Thank you for bringing this matter to our attention. We have contacted the leadership team from the Coralville location where the work was completed. The team was well aware of the situation and willing to work with the customer toward a full resolution. Achieving that
resolution is a two-fold approach. The first is tied to the repair of the vehicle, which is work Best Buy will not be performing. We are awaiting the estimate for repairs from the client which will be submitted as part of an insurance claim. It is required to have the estimate when submitting the insurance claim. The second element is the gesture the customer has requested related to the product purchase and work that was performed by Best Buy. The general manager of the location is willing to partner on a gesture related to the product and services. We would advise the customer to contact the management team directly.Thank you,David M

Hello Revdex.com, We are following up on our previous response to Mr*** Revdex.com complaint We emailed Mr*** on 06/23/and informed them the item was discontinued and stock is limitedRegarding our website when it was advertised and the issue Mr*** experienced, our website states the following under Terms and Conditions: “By using any Best Buy Property and its related services, products, and software, you agree to be bound by these terms ("Terms and Conditions")You also accept the Terms and Conditions when you create an account, make a purchase as a guest, or log in to any Best Buy Property.” Under ”Information on Site”, it states: “We do not warrant that product descriptions or other content is accurate, complete, or error freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced.” http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄ We only offer this for clarificationBased on the T&C for the website, the $Best Buy gift card we provided as a customer courtesy and the Nikon camera is still discontinued and stock is not available in stores in their area or our website However, as an additional gesture of goodwill, we will be sending Mr*** an $Best Buy gift card they can use towards the purchase of a camera online or at their local Best Buy store Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution.I have emailed the Customer and am waiting for a response. Warmest Regards,Best Buy

Dear Revdex.com., Thank you for bringing this matter to our attention. After reviewing Mr***'s accounts, I found that we have received several calls from the customer regarding this price matchOn 9/26/it was explained to the customer that we would be unable to process a price match
back to his credit card, as he had exchanged his TV and utilized a different method of paymentAt this time he was advised to process his price match in storeThis information was reiterated several times during the months of September and October. Initially, Mr*** requested a price match in the amount of As a one time gesture of goodwill, I have taken the liberty of mailing Mr*** a check in this amountThsi check has been maile dto teh address listed in this complaint, and should arrive within 10-business daysI cannot refund back to his credit card as this was not the form of payment used to make the purchase, according to our records. We are unable to provide Mr*** with the price match he requested in his complaint, because this price match does not fall under the time period allowed in our Price Match terms and conditions, which can be reviewed via BestBuy.com.Thank you again for making Best BUy aware of thsi issuePlease let us know if you have any questions.Kindest regards,Cassie E Exec Res Sr

Dear *** ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to read about your experience with the Apple Care+ Plan you purchasedI sincerely
apologize on behalf of Best Buy for any inconvenience and frustration this may have caused youUpon investigation into your allegations, first of all you have been misinformed by AppleThis plan was active and assigned to the correct device which was verified with the IMEI number associated to your phoneHad you had a problem with the phone you could have brought it into any Best Buy for serviceSecondly, the Apple Care + Plan begins at the date of purchase and continues month to month and is paid for month to month until cancelledThe contract was cancelled on 4/28/because you did not renew due to the fact that you closed your credit card and did not provide another when requested. The emails that you received were first, a request to update your credit card information and the second was to inform you that the contract was canceled due nonpaymentThe monies that you paid cover the month to month cost of the planThere is record of only one call made by you to Best Buy on 3/22/customer service, checking the status of the planBest Buy declines your request for a refund as it has fully met its obligations under this contract Thank you for your patience and understanding. Again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S

Dear Revdex.com - The customer's order was made using cash. Per Best Buy's refund policy, any cash refund over $will be made to the customer in the form of a check. The checks have a processing and delivery timeframe of business days. A check for $1,was requested on
5/21/16. The customer should be receiving her check within the next couple of days as the business days will be up as of Friday, June 3rd. We are closing our review of the customer's concerns at this time as we can see that her refund has been requestedRegards, Amy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** TV exchange request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter
receiving Mr***’s Revdex.com complaint, we contacted our Lakewood store (#***) who provided an exchange on the *** TV on 02/17/ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus